Model year

2011 Pierce Arrow XT

Body and fuel not decoded. Owner complaints on file from no date to no date.

Recall campaigns covering this model year123,391 vehicles or units across those campaigns
Owner complaints0Not enough peers on file
Severity indexNoneCrash, fire, injury or death per 100
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2011 Pierce Arrow XT by year filed

Owner complaints about this model year, by the year they were filed with NHTSA.

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Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

Complaints by component

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

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Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

12 recall campaigns cover the 2011 Pierce Arrow XT

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2011 Pierce Arrow XT
CampaignFiledSubjectComponentVehiclesRemedy
22V-809Oct 27, 2022Stokes basket mounting brackets may be insufficiently weldedEquipment299Part replacement
19V-022Jan 2, 2019Aerial device may unexpectedly rotate to the right when the ladder is being extendedElectrical system994Software update
18V-463Jul 11, 2018Bracket on the aerial device may detach from the aerial and fall to the groundStructure17Repair or modification
17V-348May 30, 2017Affected vehicles have rear steer axle shafts that were not properly heat treatedPowertrain225Part replacement
16V-186Apr 1, 2016Affected vehicles are equipped with Pelican 9410L flashlights, part number 9410-021-245 or 9410-021-110, with lithium ion battery packs which may…Equipment36Part replacement
14V-660Oct 21, 2014Affected vehicles have front lower control arms that may crack and fractureSuspension135Part replacement
13V-518Oct 22, 2013Trailer connector circuit was wired such that the stop signal overrides the turn signal and the trailer lights do not indicate a turn when brakes…Electrical system349Repair or modification
12V-311Jun 29, 2012Pump to rail high pressure fuel line support system used on these engines is sensitive to assembly torque and may be damaged during service workEngine and cooling313Part replacement
12V-080Feb 28, 2012Engine shutdown software normally provided to protect the engine and vehicle may not have been disabled on engines intended for emergency vehicle…Engine and cooling276Software update
11V-527Nov 1, 2011Under certain road and driving conditions, vehicle body roll and road inclination characteristics may adversely affect the slip angle calculation…Stability and traction control724Part replacement
11V-422Aug 17, 2011V-band clamp assembly, part numbers q187684, q187685, and q187686, used to connect the inlet and outlet cone sections to the diesel oxidation…Engine and cooling18Repair or modification
11V-230Apr 5, 2011Front axle of these vehicles were built with michelin 365/70r22.5 xza tires installed on 12.25 inch wide wheelsWheels5Repair or modification
Source: NHTSA ODI recalls file.
Owner complaints

What owners reported about the 2011 Pierce Arrow XT

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

0 complaints on file.

    Source: NHTSA ODI complaints file.
    Investigations

    3 NHTSA investigations on file

    • PE18009 Preliminary evaluation, Electrical system
      Unintended aerial platform movement
      Opened Aug 21, 2018, closed Apr 8, 2019 · led to a recall
    • PE15008 Preliminary evaluation, Suspension
      Front suspension ball joint failure
      Opened Feb 27, 2015, closed Nov 20, 2015 · led to a recall
    • PE14009 Preliminary evaluation, Steering
      Front Lower Control Arm Failing
      Opened Mar 26, 2014, closed Oct 29, 2014 · led to a recall
    Source: NHTSA ODI investigations file.
    Service bulletins

    30 manufacturer communications cover this model year

    Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.

    • WB_706.1 Aug 18, 2026 · Warranty Program/Extension
      All Roto Rays, Division of Eastern Fire Equipment Services, are warranted to the purchaser for 3 years against defects in material or workmanship. During the warranty period products found to be defective will be repaired or replaced (at Eastern Fire Equipm…
    • SB_792 Jun 30, 2026 · Service Bulletin/Repair Instructions
      Husky XP pressure transducer troubleshooting procedure for transducer-related performance concerns.
    • SB_790 Jun 2, 2026 · Service Bulletin/Repair Instructions
      To notify dealers and customers that the engine oil specification listed on certain Federal (FED) Tags for units equipped with PACCAR MX-13 engines may be incorrect, and to ensure proper maintenance practices are followed.
    • PB_774 Jun 2, 2026 · Other
      The TAK-4 design was updated and older styles of TAK-4 can be upgraded. These updates to the torsion bar and torsion bar mounting are recommended but not required.
    • SB_787 May 19, 2026 · Service Bulletin/Repair Instructions
      This bulletin provides dealer guidance for MCC filter assemblies when the moisture indicator sight glass appears to show a “wet” condition before installation, after installation, or on replacement filter assemblies.
    • SB_768 May 5, 2026 · Service Bulletin/Repair Instructions
      This bulletin covers the proper procedure for the replacement/installation of grip tape on hose bed grating.
    • PB_752 May 12, 2026 · Other
      Pierce has created a new style bracket that is more tolerant of stress and vibrations created from driving. This new design will allow for a longer in-service life over the old and reduce maintenance of the condenser and condenser components.
    • SB_498.6 Jan 21, 2026 · Service Bulletin/Repair Instructions
      TCU Module software patch was created to prevent and resolve the following failure modes: • Prognostics Not Resetting or not Staying Reset after a battery cycle. • Cannot Access PierceCZ.com (HTTP ERROR 500) The procedure below outlines what part/s are nee…
    • PB_572.4 Sep 24, 2025 · Other
      Introduction of tri-crimp, Spiralock™ chassis/aerial hardware.
    • PB_750 Aug 5, 2025 · Service Bulletin/Repair Instructions
      To improve the fitment and operational reliability of manual window cranks by installing a fabricated collar over the regulator splines, eliminating looseness and reducing effort when raising or lowering the window.
    • SB_747 Jun 18, 2025 · Service Bulletin/Repair Instructions
      IMMI, the creator and supplier for Rolltek and other Supplemental Restraint System (SRS) products, is implementing design changes due to obsolescence of select parts. Most recently, the AB8 Front Impact Protection (FIP) sensors are no longer available and…
    • SB_746 Jun 18, 2025 · Service Bulletin/Repair Instructions
      Single axle tillers can be retrofitted to have a 91° jackknife angle, an improvement from the previous jackknife angle of 88°. New tillers are configured with this change as per Sales Bulletin PSB1063.
    • SB_736 Apr 30, 2025 · Service Bulletin/Repair Instructions
      This bulletin provides additional information regarding the Command Zone Telematics Control Unit (TCU), its functions, device locations in custom chassis apparatus, how ClearSky Intelligence subscribers can request the latest available TCU software version …
    • SB_735 Apr 30, 2025 · Service Bulletin/Repair Instructions
      This bulletin provides a procedure by which to apply an Over-The-Air Programming (OTAP) software update to applicable Command Zone devices installed in Pierce custom chassis apparatus with a CL-714 series Display and with Telematics Control Unit version 7.0…
    • SB_734 Apr 30, 2025 · Service Bulletin/Repair Instructions
      This bulletin provides a procedure by which to apply a software update to applicable Command Zone devices installed in Pierce custom chassis apparatus using a Single Packet Update (SPU) file loaded onto a USB stick. This procedure is applicable only to appa…
    • SB_733 Apr 30, 2025 · Service Bulletin/Repair Instructions
      This bulletin provides a procedure by which to apply a software update to applicable Command Zone devices installed in Pierce custom chassis apparatus using a Single Packet Update (SPU) file loaded via the CZ Webpages application. This procedure is applicab…
    • SB_732 Apr 30, 2025 · Service Bulletin/Repair Instructions
      This bulletin provides a procedure by which to validate Command Zone device software versions in Pierce custom chassis apparatus.
    • PB_572.3 Feb 6, 2025 · Other
      Introduction of tri-crimp, Spiralock™ chassis/aerial hardware.
    • PB_725 Jan 15, 2025 · Other
      As a product improvement, Pierce is now offering an exclusive HosemateTM Safety Swivel. These flanges will be bolt-on and retrofitted to any Akron/Elkhart four-bolt flanged valves using the same bolts and gaskets found on the standard swivel and plug. We al…
    • SB_714 Jan 29, 2025 · Service Bulletin/Repair Instructions
      Secondary lock-tab washers are commonly used in applications where parts are subjected to rotational forces. It is crucial for safe operation of the apparatus that these retainers remain in place.
    • SB_446_4 Feb 5, 2025 · Service Bulletin/Repair Instructions
      The GEN 1 Husky 3 foam pump from FSC is being discontinued. To keep supporting our customers, a conversion kit is available to install the GEN 2.1 Husky 3 foam pump in place of the GEN 1.
    • SB_709.1 Jan 15, 2025 · Service Bulletin/Repair Instructions
      This bulletin will provide proper installation instructions and torque ratings for constant torque clamps that are used to secure coolant hoses on Pierce Fire Apparatus.
    • SB_446.3 Dec 18, 2024 · Service Bulletin/Repair Instructions
      The GEN 1 Husky 3 foam pump from FSC is being discontinued. To keep supporting our customers, a conversion kit is available to install the GEN 2.1 Husky 3 foam pump in place of the GEN 1.
    • SB_651_1 Nov 15, 2024 · Service Bulletin/Repair Instructions
      This bulletin is to support the dealer network when replacing a ASL 360 ECU that requires programming on the truck.
    • SB_474_1 Oct 30, 2024 · Service Bulletin/Repair Instructions
      Software update for fault codes on Command Zone display: This software update may help remove ambiguity between active and inactive engine error codes shown on the Command Zone display.
    • WB_706 Sep 4, 2024 · Warranty Program/Extension
      All Roto Rays are warranted to the purchaser for twenty-four months from the date of service against defects in material or workmanship. During the warranty period products found to be defective will be repaired or replaced (at Roto Rays option) without cha…
    • PB_618 Jun 16, 2023 · Service Bulletin/Repair Instructions
      In Arrow XT custom chassis, the A/C condensation pan may overflow and drip on driver and occupants. Previously, an engineering review was required before modifying the cabin. This bulletin streamlines the process and an engineering review is no longer requi…
    • SB_446.1 Apr 18, 2022 · Service Bulletin/Repair Instructions
      The GEN 1 Husky 3 foam pump from FSC is being discontinued. To keep supporting our customers, a conversion kit is available to install the GEN 2 Husky 3 foam pump in place of the GEN 1.
    • Dealer Letter - Oct 1, 2014 · Service Bulletin/Repair Instructions
      Recall - Notice: 14V-660-Tak-4 Lower Control Arm Vehicle Safety Recall dealer nofication-Important. Pierce Manugacturing has determined that a defect which relates to motor vehicle safety exists in certain Impel, Quantum, Velocity, and Arrow XT custom fire …
    • SB-333 Feb 19, 2013 · Service Bulletin/Repair Instructions
      PIERCE: THE FEMALE BUCKLE AND BELT TONGUE HAS BEEN UPGRADED TO A NEW COMBINATION L9, THAT PROVIDES MORE STRAIN RELIEF FOR WIRING IN STALK, AND SHOULDER BELT SYSTEM HAS A NEW READY REACH D-LOOP ASSEMBLY ON CERTAIN MODELS. MODELS VELOCITY, IMPEL, ARROW XT, …
    Source: NHTSA manufacturer communications files.