Complaints over time
Complaints about the 2013 Pierce Arrow peaked in 2013, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2013 Pierce Arrow
Body and fuel not decoded, built in United States. Owner complaints on file from May 21, 2013 to May 21, 2013.
Recall campaigns covering this model year0No recall campaign lists this model year
Owner complaints1Close to the median 2013 vehicle
Severity index0.0Crash, fire, injury or death per 100
First 24 months1Complaints in its first two years
Components
100% of complaints about the 2013 Pierce Arrow name brakes
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
No recall campaign lists the 2013 Pierce Arrow
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2013 Pierce Arrow
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed May 21, 2013Failure Apr 17, 20133,000 milesForestville, MDParking brake, Service brakes
NO PARKING BRAKE...UNIT ROLLED WITH PARKING BRAKE KNOB ACTIVATED. THIS HAS OCCURRED ON 4 OTHER NEW UNITS THAT WE OWN AND I UNDERSTAND THAT OTHER FIRE DEPARTMENTS HAVE EXPERIENCED THE SAME INVERSION VALVE FAILURE. LAST FAILURE WAS FRIDAY MAY 17 ON [XXX], A SISTER UNIT. TWO AERIAL LADDERS AND ANOTHER PUMPER [XXX] HAVE EXPERIENCED THE SAME ISSUES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA complaint 10512931
Source: NHTSA ODI complaints file.
Investigations
1 NHTSA investigation on file
- PE13022 Preliminary evaluation, Brakes
Parking Brake Failure
Opened Jun 20, 2013, closed Oct 30, 2013 · led to a recall
Source: NHTSA ODI investigations file.
Service bulletins
26 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- WB_706.1 Aug 18, 2026 · Warranty Program/Extension
All Roto Rays, Division of Eastern Fire Equipment Services, are warranted to the purchaser for 3 years against defects in material or workmanship. During the warranty period products found to be defective will be repaired or replaced (at Eastern Fire Equipm… - SB_792 Jun 30, 2026 · Service Bulletin/Repair Instructions
Husky XP pressure transducer troubleshooting procedure for transducer-related performance concerns. - SB_790 Jun 2, 2026 · Service Bulletin/Repair Instructions
To notify dealers and customers that the engine oil specification listed on certain Federal (FED) Tags for units equipped with PACCAR MX-13 engines may be incorrect, and to ensure proper maintenance practices are followed. - PB_774 Jun 2, 2026 · Other
The TAK-4 design was updated and older styles of TAK-4 can be upgraded. These updates to the torsion bar and torsion bar mounting are recommended but not required. - SB_787 May 19, 2026 · Service Bulletin/Repair Instructions
This bulletin provides dealer guidance for MCC filter assemblies when the moisture indicator sight glass appears to show a “wet” condition before installation, after installation, or on replacement filter assemblies. - SB_768 May 5, 2026 · Service Bulletin/Repair Instructions
This bulletin covers the proper procedure for the replacement/installation of grip tape on hose bed grating. - PB_752 May 12, 2026 · Other
Pierce has created a new style bracket that is more tolerant of stress and vibrations created from driving. This new design will allow for a longer in-service life over the old and reduce maintenance of the condenser and condenser components. - SB_498.6 Jan 21, 2026 · Service Bulletin/Repair Instructions
TCU Module software patch was created to prevent and resolve the following failure modes: • Prognostics Not Resetting or not Staying Reset after a battery cycle. • Cannot Access PierceCZ.com (HTTP ERROR 500) The procedure below outlines what part/s are nee… - PB_572.4 Sep 24, 2025 · Other
Introduction of tri-crimp, Spiralock™ chassis/aerial hardware. - PB_750 Aug 5, 2025 · Service Bulletin/Repair Instructions
To improve the fitment and operational reliability of manual window cranks by installing a fabricated collar over the regulator splines, eliminating looseness and reducing effort when raising or lowering the window. - SB_747 Jun 18, 2025 · Service Bulletin/Repair Instructions
IMMI, the creator and supplier for Rolltek and other Supplemental Restraint System (SRS) products, is implementing design changes due to obsolescence of select parts. Most recently, the AB8 Front Impact Protection (FIP) sensors are no longer available and… - SB_736 Apr 30, 2025 · Service Bulletin/Repair Instructions
This bulletin provides additional information regarding the Command Zone Telematics Control Unit (TCU), its functions, device locations in custom chassis apparatus, how ClearSky Intelligence subscribers can request the latest available TCU software version … - SB_735 Apr 30, 2025 · Service Bulletin/Repair Instructions
This bulletin provides a procedure by which to apply an Over-The-Air Programming (OTAP) software update to applicable Command Zone devices installed in Pierce custom chassis apparatus with a CL-714 series Display and with Telematics Control Unit version 7.0… - SB_734 Apr 30, 2025 · Service Bulletin/Repair Instructions
This bulletin provides a procedure by which to apply a software update to applicable Command Zone devices installed in Pierce custom chassis apparatus using a Single Packet Update (SPU) file loaded onto a USB stick. This procedure is applicable only to appa… - SB_733 Apr 30, 2025 · Service Bulletin/Repair Instructions
This bulletin provides a procedure by which to apply a software update to applicable Command Zone devices installed in Pierce custom chassis apparatus using a Single Packet Update (SPU) file loaded via the CZ Webpages application. This procedure is applicab… - SB_732 Apr 30, 2025 · Service Bulletin/Repair Instructions
This bulletin provides a procedure by which to validate Command Zone device software versions in Pierce custom chassis apparatus. - PB_725 Jan 15, 2025 · Other
As a product improvement, Pierce is now offering an exclusive HosemateTM Safety Swivel. These flanges will be bolt-on and retrofitted to any Akron/Elkhart four-bolt flanged valves using the same bolts and gaskets found on the standard swivel and plug. We al… - SB_714 Jan 29, 2025 · Service Bulletin/Repair Instructions
Secondary lock-tab washers are commonly used in applications where parts are subjected to rotational forces. It is crucial for safe operation of the apparatus that these retainers remain in place. - SB_446_4 Feb 5, 2025 · Service Bulletin/Repair Instructions
The GEN 1 Husky 3 foam pump from FSC is being discontinued. To keep supporting our customers, a conversion kit is available to install the GEN 2.1 Husky 3 foam pump in place of the GEN 1. - SB_709.1 Jan 15, 2025 · Service Bulletin/Repair Instructions
This bulletin will provide proper installation instructions and torque ratings for constant torque clamps that are used to secure coolant hoses on Pierce Fire Apparatus. - SB_446.3 Dec 18, 2024 · Service Bulletin/Repair Instructions
The GEN 1 Husky 3 foam pump from FSC is being discontinued. To keep supporting our customers, a conversion kit is available to install the GEN 2.1 Husky 3 foam pump in place of the GEN 1. - SB_651_1 Nov 15, 2024 · Service Bulletin/Repair Instructions
This bulletin is to support the dealer network when replacing a ASL 360 ECU that requires programming on the truck. - SB_474_1 Oct 30, 2024 · Service Bulletin/Repair Instructions
Software update for fault codes on Command Zone display: This software update may help remove ambiguity between active and inactive engine error codes shown on the Command Zone display. - WB_706 Sep 4, 2024 · Warranty Program/Extension
All Roto Rays are warranted to the purchaser for twenty-four months from the date of service against defects in material or workmanship. During the warranty period products found to be defective will be repaired or replaced (at Roto Rays option) without cha… - SB_446.1 Apr 18, 2022 · Service Bulletin/Repair Instructions
The GEN 1 Husky 3 foam pump from FSC is being discontinued. To keep supporting our customers, a conversion kit is available to install the GEN 2 Husky 3 foam pump in place of the GEN 1. - Dealer Notificat Aug 15, 2014 · Service Bulletin/Repair Instructions
Field Update Notice #74B253 Hercules CAFS Hydraulic Hose. Pierce has ddetermined some vehicles built with the Hercules CAFS m;ay have had an incorrect hydraulic hose installed.
Source: NHTSA manufacturer communications files.