AutoStatsIQ
Data through Oct 2026
Model year

2021 Pierce Ladder AND Platform

Other, built in United States. Owner complaints on file from Dec 26, 2024 to Dec 26, 2024.

Recalls (1)Complaints (1)Investigations (0)Bulletins (33)
Recall campaigns covering this model year15 vehicles or units across those campaigns
Owner complaints1Below the median 2021 other
Severity index0.02021 others average 7.1
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2021 Pierce Ladder AND Platform peaked in 2024, with 1 filed

Owner complaints about this model year, by the year they were filed with NHTSA.

00.250.50.7512024120252026
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

100% of complaints about the 2021 Pierce Ladder AND Platform name structure

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

Structure
1
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

One recall campaign covers the 2021 Pierce Ladder AND Platform

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2021 Pierce Ladder AND Platform
CampaignFiledSubjectComponentVehiclesRemedy
23V-407Jun 6, 2023Galvanized stabilizer beams may develop cracksStructure5Part replacement
Source: NHTSA ODI recalls file.
Look up a VIN at NHTSA
Owner complaints

What owners reported about the 2021 Pierce Ladder AND Platform

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

1 complaint on file, page 1 of 1.

  1. Filed Dec 26, 2024Failure Nov 26, 2024Farmington, NMStructure

    The contact owns a 2021 Pierce Manufacturing Aerial. The contact stated while the vehicle was parked, the contact discovered that several bolts on the vehicle's chassis were loose and detached. The failure occurred on several different occasions. No warning light was illuminated. The vehicle remained at the residence however, an independent mechanic diagnosed that the bolts needed to be screwed once again. The vehicle was repaired however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was unknown.

    NHTSA complaint 11632496
Source: NHTSA ODI complaints file.
Investigations

NHTSA has not opened an investigation on this model year

Source: NHTSA ODI investigations file.
All investigations
Service bulletins

33 manufacturer communications cover this model year

Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.

  • WB_706.1 Aug 18, 2026 · Warranty Program/Extension
    All Roto Rays, Division of Eastern Fire Equipment Services, are warranted to the purchaser for 3 years against defects in material or workmanship. During the warranty period products found to be defective will be repaired or replaced (at Eastern Fire Equipm…
  • SB_792 Jun 30, 2026 · Service Bulletin/Repair Instructions
    Husky XP pressure transducer troubleshooting procedure for transducer-related performance concerns.
  • SB_790 Jun 2, 2026 · Service Bulletin/Repair Instructions
    To notify dealers and customers that the engine oil specification listed on certain Federal (FED) Tags for units equipped with PACCAR MX-13 engines may be incorrect, and to ensure proper maintenance practices are followed.
  • PB_774 Jun 2, 2026 · Other
    The TAK-4 design was updated and older styles of TAK-4 can be upgraded. These updates to the torsion bar and torsion bar mounting are recommended but not required.
  • SB_787 May 19, 2026 · Service Bulletin/Repair Instructions
    This bulletin provides dealer guidance for MCC filter assemblies when the moisture indicator sight glass appears to show a “wet” condition before installation, after installation, or on replacement filter assemblies.
  • SB_768 May 5, 2026 · Service Bulletin/Repair Instructions
    This bulletin covers the proper procedure for the replacement/installation of grip tape on hose bed grating.
  • PB_752 May 12, 2026 · Other
    Pierce has created a new style bracket that is more tolerant of stress and vibrations created from driving. This new design will allow for a longer in-service life over the old and reduce maintenance of the condenser and condenser components.
  • SB_498.6 Jan 21, 2026 · Service Bulletin/Repair Instructions
    TCU Module software patch was created to prevent and resolve the following failure modes: • Prognostics Not Resetting or not Staying Reset after a battery cycle. • Cannot Access PierceCZ.com (HTTP ERROR 500) The procedure below outlines what part/s are nee…
  • PB_750 Aug 5, 2025 · Service Bulletin/Repair Instructions
    To improve the fitment and operational reliability of manual window cranks by installing a fabricated collar over the regulator splines, eliminating looseness and reducing effort when raising or lowering the window.
  • SB_748 Jul 23, 2025 · Service Bulletin/Repair Instructions
    Replacing ladder sections or exposing the interior of any ladder to the air by removing plugs or connectors requires technicians to use VpCl-329 corrosion inhibitor (p/n 1387184) before returning the vehicle to service.
  • SB_747 Jun 18, 2025 · Service Bulletin/Repair Instructions
    IMMI, the creator and supplier for Rolltek and other Supplemental Restraint System (SRS) products, is implementing design changes due to obsolescence of select parts. Most recently, the AB8 Front Impact Protection (FIP) sensors are no longer available and…
  • SB_746 Jun 18, 2025 · Service Bulletin/Repair Instructions
    Single axle tillers can be retrofitted to have a 91° jackknife angle, an improvement from the previous jackknife angle of 88°. New tillers are configured with this change as per Sales Bulletin PSB1063.
  • SB_736 Apr 30, 2025 · Service Bulletin/Repair Instructions
    This bulletin provides additional information regarding the Command Zone Telematics Control Unit (TCU), its functions, device locations in custom chassis apparatus, how ClearSky Intelligence subscribers can request the latest available TCU software version …
  • SB_735 Apr 30, 2025 · Service Bulletin/Repair Instructions
    This bulletin provides a procedure by which to apply an Over-The-Air Programming (OTAP) software update to applicable Command Zone devices installed in Pierce custom chassis apparatus with a CL-714 series Display and with Telematics Control Unit version 7.0…
  • SB_734 Apr 30, 2025 · Service Bulletin/Repair Instructions
    This bulletin provides a procedure by which to apply a software update to applicable Command Zone devices installed in Pierce custom chassis apparatus using a Single Packet Update (SPU) file loaded onto a USB stick. This procedure is applicable only to appa…
  • SB_733 Apr 30, 2025 · Service Bulletin/Repair Instructions
    This bulletin provides a procedure by which to apply a software update to applicable Command Zone devices installed in Pierce custom chassis apparatus using a Single Packet Update (SPU) file loaded via the CZ Webpages application. This procedure is applicab…
  • SB_732 Apr 30, 2025 · Service Bulletin/Repair Instructions
    This bulletin provides a procedure by which to validate Command Zone device software versions in Pierce custom chassis apparatus.
  • PB_725 Jan 15, 2025 · Other
    As a product improvement, Pierce is now offering an exclusive HosemateTM Safety Swivel. These flanges will be bolt-on and retrofitted to any Akron/Elkhart four-bolt flanged valves using the same bolts and gaskets found on the standard swivel and plug. We al…
  • SB_714 Jan 29, 2025 · Service Bulletin/Repair Instructions
    Secondary lock-tab washers are commonly used in applications where parts are subjected to rotational forces. It is crucial for safe operation of the apparatus that these retainers remain in place.
  • SB_446_4 Feb 5, 2025 · Service Bulletin/Repair Instructions
    The GEN 1 Husky 3 foam pump from FSC is being discontinued. To keep supporting our customers, a conversion kit is available to install the GEN 2.1 Husky 3 foam pump in place of the GEN 1.
  • SB_709.1 Jan 15, 2025 · Service Bulletin/Repair Instructions
    This bulletin will provide proper installation instructions and torque ratings for constant torque clamps that are used to secure coolant hoses on Pierce Fire Apparatus.
  • SB_446.3 Dec 18, 2024 · Service Bulletin/Repair Instructions
    The GEN 1 Husky 3 foam pump from FSC is being discontinued. To keep supporting our customers, a conversion kit is available to install the GEN 2.1 Husky 3 foam pump in place of the GEN 1.
  • SB_651_1 Nov 15, 2024 · Service Bulletin/Repair Instructions
    This bulletin is to support the dealer network when replacing a ASL 360 ECU that requires programming on the truck.
  • SB_474_1 Oct 30, 2024 · Service Bulletin/Repair Instructions
    Software update for fault codes on Command Zone display: This software update may help remove ambiguity between active and inactive engine error codes shown on the Command Zone display.
  • PB_273.13 Nov 26, 2024 · Other
    This is a procedure outlining the steps required to retro fit a fire apparatus that currently has a CZI HED, CZI Morey, or a CZII Morey display to the current production product – HED Color display. This process outlines all potential environments in which …
  • PB_698 Sep 18, 2024 · Other
    The purpose of this bulletin is to educate the user on the installation of the Under Basket Sensor System: This system uses an ultrasonic distance sensor installed on the underside of the basket. It is an operator aid and will automatically reduce the baske…
  • PB_707 Sep 18, 2024 · Other
    This product enhancement for the new top rear body crossmember and rear catwalks for the 100’ AAT allows for easier access to the torque box mounting bolts that require quarterly inspections.
  • WB_706 Sep 4, 2024 · Warranty Program/Extension
    All Roto Rays are warranted to the purchaser for twenty-four months from the date of service against defects in material or workmanship. During the warranty period products found to be defective will be repaired or replaced (at Roto Rays option) without cha…
  • SB_556 Jun 11, 2024 · Service Bulletin/Repair Instructions
    Identification of loose torque box to frame bolts during 3rd Party Inspections and/or preventive maintenance intervals.
  • SB_686.1 May 23, 2024 · Service Bulletin/Repair Instructions
    The U17F0 code only appears in DAVIE 4 after the engine has run after a software update. It does not activate a check engine light or cause any change to the engine performance. A Pierce module update is available that will ensure that this code will no lon…
  • SB_654 Dec 19, 2023 · Service Bulletin/Repair Instructions
    Detroit recently released an ACM software update v7.61.2.0 to address high occurrences of Selective Catalyst Reduction Closed Loop Control at Maximum Limit faults on Pierce apparatus with MY2016 – 2022 Detroit engines. The updated software includes improve…
  • PB_632 May 24, 2023 · Service Bulletin/Repair Instructions
    Two replacements parts are not a perfect fit and will require technicians to trim the new part to fit. Use discretion to trim the soft rubber material to conform.
  • SB_628 May 2, 2023 · Service Bulletin/Repair Instructions
    Proper application of ladder rung covers with adhesives to ensure binding to ladder rungs.
Source: NHTSA manufacturer communications files.
About service bulletins