Model year

2021 Pleasure WAY Plateau

Van, diesel, 4x2, built in United States. Owner complaints on file from Jan 8, 2022 to Jan 8, 2022.

Recall campaigns covering this model year21,462 vehicles or units across those campaigns
Owner complaints1Below the median 2021 van
Severity index0.02021 vans average 6.3
First 24 months1Complaints in its first two years
Complaints over time

Complaints about the 2021 Pleasure WAY Plateau peaked in 2022, with 1 filed

Owner complaints about this model year, by the year they were filed with NHTSA.

00.250.50.751202212023202420252026
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

100% of complaints about the 2021 Pleasure WAY Plateau name driver assistance

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

Driver assistance
1
Speed control
1
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

2 recall campaigns cover the 2021 Pleasure WAY Plateau

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2021 Pleasure WAY Plateau
CampaignFiledSubjectComponentVehiclesRemedy
22V-616Aug 10, 2022DCF 4 circuit board is labeled for 30 amps, while the pins for the fuse holder are only rated for 20 amps, which can overload the circuit board…Electrical system1,237Not stated
22V-585Aug 4, 2022DCF 4 circuit board is labeled for 30 amps, while the pins for the fuse holder are only rated for 20 amps, which can overload the circuit board…Electrical system225Repair or modification
Source: NHTSA ODI recalls file.
Owner complaints

What owners reported about the 2021 Pleasure WAY Plateau

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

1 complaint on file, page 1 of 1.

  1. Filed Jan 8, 2022Failure Jun 15, 2021Payson, AZAdaptive cruise control, Warnings, Vehicle speed control

    Adaptive cruise control / Active Brake assist stops working, which turns off cruise control with no warning. This is like letting off the accelerator abruptly, and at Freeway speeds, is dangerous. The sensor has been inspected and adjusted by a Mercedes dealer, only to have it fail shortly after. There seems to be no reason for this intermitt failure. I believe this issue to be dangerous, and deserves a safety recall to be issued.

    NHTSA complaint 11446739
Source: NHTSA ODI complaints file.
Investigations

NHTSA has not opened an investigation on this model year

Source: NHTSA ODI investigations file.
Service bulletins

50 manufacturer communications cover this model year

Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.

  • TSB-A1768-006 Jun 3, 2026 · Service Bulletin/Repair Instructions
    Technical service bulletin pertaining to the procedure to re-tension the MCD shade.
  • TSB-A1619-007 Jul 9, 2025 · Service Bulletin/Repair Instructions
    Technical service bulletin pertaining to the procedure to adjust the latch / catch for the kitchen drawers to hold them closed more securely.
  • TSB-A1603-006 Jun 4, 2025 · Service Bulletin/Repair Instructions
    Technical service bulletin pertaining to the procedure to replace the charge line key.
  • TSB-A1602-006 Jun 4, 2025 · Service Bulletin/Repair Instructions
    Technical service bulletin pertaining to the procedure to test the charge line key.
  • TSB-A1536-002 Feb 3, 2025 · Service Bulletin/Repair Instructions
    Technical service bulletin pertaining to the procedure to replace the charge line key.
  • TSB-A1467-010 Oct 1, 2024 · Other
    Technical service bulletin pertaining to the procedure to replace the Spyder DCM module.
  • TSB-A1377-005 May 6, 2024 · Service Bulletin/Repair Instructions
    Technical service bulletin pertaining to the procedure to reset the DCM3 module.
  • Key Feb 15, 2024 · Service Bulletin/Repair Instructions
    Technical service bulletin pertaining to the procedure to replace the charge line key.
  • Tools Feb 1, 2024 · Service Bulletin/Repair Instructions
    Technical service bulletin pertaining to the procedure to replace the Spyder DCM module.
  • TSB-A1209-009 Sep 7, 2023 · Service Bulletin/Repair Instructions
    Technical service bulletin pertaining to the procedure to replace the charge line key.
  • TSB-A1203-009 Sep 5, 2023 · Service Bulletin/Repair Instructions
    Technical service bulletin pertaining to the procedure to reset the DCM3 module.
  • TSB-A1147-006 Jun 13, 2023 · Service Bulletin/Repair Instructions
    Technical service bulletin pertaining to the procedure to replace the charge line key.
  • DSC-A1144-006 Jun 6, 2023 · Service Bulletin/Repair Instructions
    Dealer service communication pertaining to laminate on the front of a cabinet that needs replacing.
  • TSB-A1109-004 Apr 11, 2023 · Service Bulletin/Repair Instructions
    Technical service bulletin pertaining to the procedure to replace the Spyder DCM module.
  • TSB-A1102-004 Apr 3, 2023 · Service Bulletin/Repair Instructions
    Technical service bulletin pertaining to the procedure to adjust the latch/catch of the drawer.
  • TSB-A1052-001 Jan 3, 2023 · Service Bulletin/Repair Instructions
    Technical service bulletin pertaining to the adjustment of the hinge of a cabinet door.
  • TSB-A1019-010 Oct 12, 2022 · Service Bulletin/Repair Instructions
    Technical service bulletin pertaining to the procedure to adjust the tension for the MCD shade.
  • DSC-A1001-009 Sep 1, 2022 · Service Bulletin/Repair Instructions
    Dealer service communication pertaining to a failed DCM3 module, requiring replacement.
  • Warranty Jul 8, 2022 · Service Bulletin/Repair Instructions
    Dealer service communication pertaining to an MCD shade that has come apart.
  • DSC-A0950-005 May 12, 2022 · Service Bulletin/Repair Instructions
    Dealer service communication pertaining to the replacement of an undersized fuse for the solar panels.
  • TSB-A0949-005 May 27, 2022 · Service Bulletin/Repair Instructions
    Technical service bulletin pertaining to the procedure to replace the worm gear for the power sofa.
  • TSB-A0948-005 May 27, 2022 · Service Bulletin/Repair Instructions
    Technical service bulletin pertaining to the procedure to replace the power sofa cable.
  • TSB-A0938-005 May 9, 2022 · Service Bulletin/Repair Instructions
    Technical service bulletin pertaining to the procedures to address a squeak at the kitchen galley.
  • TSB-A0937-005 May 9, 2022 · Service Bulletin/Repair Instructions
    Technical service bulletin pertaining to the procedure to change the instance setting on the Go Power! solar controller.
  • DSC-A0935-005 May 5, 2022 · Service Bulletin/Repair Instructions
    Dealer service communication pertaining to the replacement of a failed DCM3 module.
  • TSB-A0930-005 May 3, 2022 · Service Bulletin/Repair Instructions
    Technical service bulletin pertaining to the procedure to adjust a Carefree awning.
  • TSB-A0929-005 May 2, 2022 · Service Bulletin/Repair Instructions
    Technical service bulletin pertaining to the procedure to reset the DCM3 module.
  • TSB-A0927-005 May 2, 2022 · Service Bulletin/Repair Instructions
    Technical service bulletin pertaining to the instructions to replace the Spyder DCM module.
  • DSC-A0922-004 May 4, 2022 · Service Bulletin/Repair Instructions
    SOLAR PANEL IS BLOCKING THE SIGNAL TO THE SATELLITE RADIO.
  • Controller Mar 11, 2022 · Service Bulletin/Repair Instructions
    Technical service bulletin pertaining to a procedure to change the instance setting on the solar controller, to clear an error.
  • TSB-A0881-002 Feb 1, 2022 · Service Bulletin/Repair Instructions
    Technical service bulletin pertaining to the replacement of the sofa relay module.
  • DSC-A0855-012 Dec 6, 2021 · Service Bulletin/Repair Instructions
    Dealer service communication pertaining to a failed G-12 module.
  • TSB-A0848-011 Nov 17, 2021 · Service Bulletin/Repair Instructions
    Technical service bulletin pertaining to the procedure to adjust the cabinet catches.
  • TSB-A0844-011 Nov 8, 2021 · Service Bulletin/Repair Instructions
    Technical service bulletin pertaining to the procedure to adjust the tension for a MCD shade.
  • DSC-A0842-011 Nov 5, 2021 · Service Bulletin/Repair Instructions
    Dealer service communication pertaining to adjustment of drawer catches, allowing the drawers to close correctly.
  • DSCA0825010 Oct 7, 2021 · Service Bulletin/Repair Instructions
    Dealer service communication pertaining to a faulty solar controller.
  • TSBA0817010 Oct 22, 2021 · Service Bulletin/Repair Instructions
    Technical service bulletin pertaining to procedure to re-insert the screen back behind the control switch for the sliding door.
  • DSC A0762 006 Jun 21, 2021 · Service Bulletin/Repair Instructions
    Dealer service communication pertaining to faulty DCM3 boards.
  • TSB A0760 006 Jun 15, 2021 · Service Bulletin/Repair Instructions
    Technical service bulletin pertaining to reinstalling control switch to keep screen in proper position.
  • DSC-A0739-004 Apr 8, 2021 · Service Bulletin/Repair Instructions
    Dealer service communication pertaining to faulty Spyder touch panel
  • DSC-A0722-03 Mar 11, 2021 · Service Bulletin/Repair Instructions
    Dealer service communication pertaining to defective GFCI outlets
  • DSC-A0707-02 Feb 2, 2021 · Service Bulletin/Repair Instructions
    +H28&I28
  • DSC-A0702-02 Feb 17, 2021 · Service Bulletin/Repair Instructions
    +H23&I23
  • DSC-A0648-11 Nov 25, 2020 · Service Bulletin/Repair Instructions
    DEALER SERVICE COMMUNICATION PERTAINING TO REPLACING A SPYDER CONTROLS BRIDGE MODULE
  • DSC-A0647-11 Nov 25, 2020 · Service Bulletin/Repair Instructions
    DEALER SERVICE COMMUNICATION PERTAINING TO REPLACING AN INOPERABLE LPCO DETECTOR
  • DSC-A0640-11 Nov 10, 2020 · Service Bulletin/Repair Instructions
    DEALER SERVICE COMMUNICATION PERTAINING TO REPAIRING A FIBRELASS PANEL
  • DSC-A0631-10 Oct 27, 2020 · Service Bulletin/Repair Instructions
    DEALER SERVICE COMMUNICATION PERTAINING TO AN INOPERABLE SOLAR PANEL CONTROLLER
  • DSC-A0623-10 Oct 7, 2020 · Service Bulletin/Repair Instructions
    DEALER SERVICE COMMUNICATION PERTAINING TO REPLACING AN INOPERABLE LPCO DETECTOR
  • DSC-A0609-09 Sep 9, 2020 · Service Bulletin/Repair Instructions
    DEALER SERVICE COMMUNICATION PERTAINING TO REPLACING A SOFA CABLE
  • GCI-A0295-04 Apr 4, 2018 · Service Bulletin/Repair Instructions
    GENERAL CONSUMER INFORMATION PERTAINING TO AN OWNER'S MANUAL
Source: NHTSA manufacturer communications files.