2016 Ram 2500

258 complaints on file, page 1 of 13.

1. Filed Aug 31, 2026Failure May 10, 2026Piedmont, SCElectrical system, Power train

   I am reporting a transmission safety problem with my 2016 Ram 2500 Cummins that began shortly after FCA campaign U29 was performed. Before the recall work, the transmission and original solenoid were functioning normally. I had no transmission symptoms, warning lights, or transmission codes. The dealership performed U29 and replaced the transmission solenoid May 4-6, 2026. I picked the truck up May 6 at 149,091 miles. About 79 miles later, the check-engine light came on and transmission problems began. While driving, including on the interstate, the truck would suddenly jerk, the RPMs would rise quickly, and the truck would lose speed. On several occasions, traffic behind me had to react quickly to avoid hitting me. The dealership told me the solenoid installed during the U29 repair was defective and replaced it with another solenoid. The same problems continued. The truck later developed code P0871, became undriveable, and was towed back June 1. The original transmission ultimately failed. The dealership then installed a Mopar remanufactured transmission. I picked it up June 13. Within roughly 600 miles, it developed substantially identical symptoms and failure patterns, including P0870 and P0871, limp mode, and another major transmission failure. It was towed back June 24. The dealership later found the overdrive clutch had disintegrated and metal was present in the transmission fluid. The failed remanufactured transmission is now being handled under its Mopar warranty, and the dealership is looking to install a third transmission without identifying a clear reason for the repeated failures. I am concerned the same problem could happen again and believe the U29 repair, replacement parts, or another related transmission problem should be investigated.

   NHTSA complaint 11760982
2. Filed Aug 25, 2026Failure Aug 25, 2026Columbia, SCPower trainCrash

   On August 25, 2026, my 2016 Ram 2500 was parked on private property. The driver states that she placed the automatic transmission in PARK before exiting the vehicle. After she exited, the unoccupied vehicle unexpectedly began rolling and struck a tree, causing vehicle damage. No one was injured. There were no known warning lights or messages indicating a problem before the incident. The cause has not yet been determined and the vehicle has not yet been inspected for this incident. The vehicle is available for inspection. This vehicle is equipped with a steering-column-mounted automatic transmission shifter. I am concerned that the incident may involve the transmission/shift interlock/Park system. I am aware of NHTSA Recall 17V-821 (FCA T79), involving unintended rollaway in certain Ram trucks, as well as NHTSA Recall Query RQ25003 concerning reported BTSI failures in vehicles including Ram 2500 models. The NHTSA VIN lookup currently shows zero unrepaired recalls for this vehicle; however, I do not yet know whether the prior T79 recall repair was performed on this specific vehicle or when it was performed. I did call the dealership and they said possibly 0ctober 3, 2018. I am submitting this complaint because the vehicle rolled after the driver reports placing the transmission in PARK and exiting the vehicle.

   NHTSA complaint 11759520
3. Filed Aug 1, 2026Failure Aug 1, 2026Robinson, TXSteering

   the V06 Recall on this vehicle that for some reason was approved is an inadequate repair. The steering wheel is not adjustable with the "Weld Fix". Stellantis should have to replace the defective parts. My truck is not not able to be aligned 100%. The repair was done in 2019, and I have complained about this in the past once I realized what they did to "FIX" the issue for the recall. They have been no help and said that because it was and approved repair even though this should never of been a long term solution.. according to them I'm SOL and the dealership can align it but other shops are saying that you can't truly align the car and steering with that fix in place. I would hope that you put pressure on them to make this right.

   NHTSA complaint 11754201
4. Filed Jul 20, 2026Failure Apr 28, 2026Alabaster, ALSteering, Suspension

   This complaint is against HENDRICK CHRYSLER DODGE JEEP RAM IN HOOVER ALABAMA misaligned solid-axle geometry and compromised tire casings triggered a violent, uncontrollable oscillation through the steering system, rendering the truck an immediate highway safety hazard. The vehicle was so dangerous to operate that it could not be driven home and remains stranded at a secondary residential location. IV. EXPEDITION OF COMPLAINT: DEALERSHIP BAD-FAITH REFUSAL Following the failure, a corporate case file was officially opened with Ram Corporate Customer Care. Upon notification of the corporate escalation, the owner/general management of Hendrick Chrysler Dodge Jeep Ram in Hoover, AL placed a direct phone call to the consumer. During this conversation, the dealership owner explicitly and aggressively stated that the dealership would do anything they had to do to get out of fixing the mistakes made on the drag link, directly refusing to authorize a safe flatbed tow, refusing to replace the ruined, improperly welded linkage, and refusing to assume liability for the three structurally destroyed tires. REQUESTED REMEDIAL ACTIONS The complainant requests that the National Highway Traffic Safety Administration (NHTSA), the Federal Trade Commission, and the Alabama Attorney General's Consumer Protection Division launch an immediate investigation into Hendrick Chrysler Dodge Jeep Ram for faulty execution of federal safety mandates, reckless endangerment of motorists, and bad-faith commercial practices. The dealership must be held legally and financially accountable for: The immediate cost of a flatbed tow from the vehicle's stranded location to a certified repair facility. The complete removal of the ruined, welded steering components and the installation of Ram’s updated, factory-authorized non-welded, clamp-style drag link assembly. The complete financial reimbursement or replacement of three (3) structural tires destroyed as a direct consequence of the failed recall execution.

   NHTSA complaint 11751693
5. Filed Jul 14, 2026Failure Jan 1, 2025Kenna, WVElectrical system

   To Whom It May Concern, I am requesting a no-cost replacement of the factory Uconnect 8.4 radio in my truck (VIN: [XXX]) due to daily safety-related failures that significantly affect the safe operation of my vehicle. Every day, the radio experiences a startup delay where the screen remains black and many center stack functions are unavailable. This delay often lasts 5–10 minutes before the system becomes operational. During normal driving, the radio also displays repeated “Vehicle Phone Requires Service” error messages, creating a constant distraction that takes my attention away from the road. When these issues occur, the factory backup camera is unavailable. Losing the backup camera eliminates an important safety feature intended to help prevent collisions with pedestrians, children, vehicles, and objects while reversing. Additionally, the factory navigation and GPS no longer function at all. These are not minor convenience issues—they are daily safety concerns. Safety-related features should work immediately every time the vehicle is started. A factory infotainment system that fails every day, disables the backup camera during startup, and repeatedly distracts the driver while the vehicle is in motion presents an unacceptable safety risk. Because these failures occur daily and involve factory-installed safety equipment, I believe Stellantis should replace the defective Uconnect radio at no cost. I respectfully request that this complaint be documented and that a no-cost replacement be authorized. Thank you for your prompt attention to this matter. [XXX] VIN: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

   NHTSA complaint 11750226
6. Filed May 26, 2026Failure Jun 18, 202597,000 milesHouston, TXSteering

   The contact owns a 2016 RAM 2500. The contact stated while driving at an undisclosed speed, the steering wheel failed to steer in the intended direction. In addition, the contact stated that the steering wheel independently steered the vehicle to the right. The vehicle was taken to the dealer, however the contact was informed that the alignment could not be completed because of an unrepaired recall repair. The contact received a recall notification, NHTSA Campaign Number: 19V021000 (Steering). The vehicle was taken to the dealer, however the contact was informed that the recall repair was completed in July 2019. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the recall repair was covered under warranty for two years from the date of completion. The contact stated that the recall repair was not performed, but marked as completed by the dealer. The failure mileage was approximately 97,000.

   NHTSA complaint 11740029
7. Filed May 2, 2026Failure Jun 11, 2024North Bangor, NYElectrical system, Service brakes

   Electronic brake controller faulty

   NHTSA complaint 11735322
8. Filed Apr 22, 2026Failure Feb 5, 2026Petaluma, CAEngine, Power train

   Grid heater nut/bolt detached and entered engine, causing catastrophic internal failure and total engine loss while driving.

   NHTSA complaint 11733046
9. Filed Feb 17, 2026Failure Feb 17, 2026Griffin, GAEngine

   Adding to form 11717793

   NHTSA complaint 11718528
10. Filed Feb 14, 2026Failure Feb 9, 2026Sicklerville, NJPower train, Unknown or other

    Got into my truck after letting it warm up and the shifter broke out of the handle. It’s a known problem cause the design is flawed by putting so much pressure on the part. So in the end it breaks and then you can’t get your vehicle out of park or whatever gear it broke in. I was charged 718.00 for it to get fixed when I think this should be a recall or tsb.

    NHTSA complaint 11718053
11. Filed Feb 13, 2026Failure Feb 9, 2026Griffin, GAEngine

    The vgt actuator failed the truck only has 127000 miles on it ram extended the warranty for 2015 trucks but not 2016. The part to replace it from ram has almost doubled in a years time. It is now $2170. For this part whose internal computer components have failed. The files uploaded was just for the part. I can upload the repair cost when done. I am just trying to get everyone to see how corrupt these companies are becoming. They could have saved themselves some problems if they would just paid the $3000 to fix it this is a rough estimate.

    NHTSA complaint 11717792
12. Filed Feb 12, 2026Failure Jul 12, 2025113,000 milesBrighton, ILEngine and engine cooling

    The contact owns a 2016 Ram 2500. The contact stated that while driving at various speeds, the check engine warning light illuminated, and the vehicle lost motive power and went into LIMP Mode. The contact stated that the failure was intermittent but also occurred while towing a 30-foot trailer or a 24-foot trailer. Occasionally, after pulling over, turning off, and restarting the vehicle, the vehicle returned to normal functionality. On other occasions, the vehicle was towed back to the residence after the failure. The vehicle was taken to an Auto Parts Store and diagnosed using a handheld scanner, and a fault code associated with the turbo actuator for the diesel engine was retrieved. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact called a local dealer and was notified of Technical Service Bulletin Number: 09-005-22; however, the vehicle was not included. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 113,000.

    NHTSA complaint 11717651
13. Filed Feb 9, 2026Failure Oct 5, 2025Rio Rancho, NMService brakes

    ITBM Integrated Trailer Brake Module not outputting correct breaking voltage to trailer.

    NHTSA complaint 11716646
14. Filed Jan 22, 2026Failure Dec 23, 2025Houston, TXSteering

    Drag link issue led to not being able to get an alignment, dealership and RAM support refused to fix it, as it was completed but they did not do it correctly the first time and it is dangerous

    NHTSA complaint 11712751
15. Filed Jan 12, 2026Failure Jul 1, 2025ishpeming, MISteering

    The low pressure power steering hose is leaking and can't get part for it. Been having to invest in tons of power steering fluid and want to know if this is gonna be a recall. It is very frustrating that we can't get parts for the problem.

    NHTSA complaint 11710332
16. Filed Dec 30, 2025Failure Nov 1, 2025Greenville, CAElectrical system, Service brakes, Vehicle speed control

    ABS FAILURE, WHICH TURNS OFF TRACTION CONTROL AND CRUISE CONTROL. This is a known issue for the HCU to fail. How is this not a recall on 2016 but it is on 17 and 18. Same parts.... have replace front hubs with new ABS sensors and rear ABS sensors, still on. It has to be the HCU or the module.

    NHTSA complaint 11707920
17. Filed Nov 10, 2025Failure Nov 10, 2025Oceanside, CAPower train

    Incident Report – Gear Shift Failure Date of Incident: 11/10/2025 Vehicle: 2016 Ram 2500 Pickup Truck VIN [XXX] Mileage: [Insert Mileage] Location: [Insert Location of Incident] Description of Incident While attempting to shift the vehicle from Park (P) into Drive (D), the shift lever suddenly went limp and lost all resistance. Upon applying slight additional pressure to engage the transmission, the shift lever snapped off completely. The gear shift bracket—the component securing the shift rod—fractured in half at the point where the shift rod inserts into the bracket. This mechanical failure rendered the vehicle inoperable and unable to be shifted out of Park. No warning lights or prior symptoms were observed before the failure. The broken part was visually inspected and confirmed to be the shifting lever bracket, consistent with Mopar part number 68470756AA. Immediate Actions Taken The vehicle was safely secured to prevent unintended movement. Engine was turned off and keys removed. Visual inspection confirmed that the shift lever bracket had broken at the rod insertion point. Tow service was arranged for transport to a repair facility. Photographs of the damaged bracket and shifter assembly were taken for documentation. Assessment This incident represents a critical component failure of the gear shift mechanism, resulting in sudden loss of control over transmission operation. The break occurred under normal shifting force, indicating a possible material or design defect in the bracket assembly. Recommended Actions File a warranty or recall inquiry with Ram/Stellantis regarding potential defects in part 68470756AA. Replace the damaged bracket with a verified OEM replacement. Inspect surrounding linkage and cable components for stress damage or misalignment. Retain the failed part for potential recall or manufacturer investigation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

    NHTSA complaint 11698580
18. Filed Oct 13, 2025Failure Oct 13, 2025Harpers Ferry, WVPower train

    I previously had recall 17V-821 work completed. This recall was for The Brake Transmission Shift Interlock (BTSI) locking pin may become stuck in the open position. I have the same issue now and see that NHTSA is investigating failed recall fixes. I have taken this to the dealer and an independent shop and am now trying to figure out how to get this repaired.

    NHTSA complaint 11693040
19. Filed Sep 29, 2025Failure Jul 30, 2025238,000 milesAmarillo, TXPower train

    The contact owns a 2016 Ram 1500. The contact stated that the shift solenoid change message was displayed. The vehicle was taken to the local dealer for a recall repair. Upon retrieving the vehicle, the vehicle failed to shift and had no power. The vehicle was diagnosed with a faulty shift solenoid. The replacement parts were on backorder. The local dealer later informed the contact that the transmission was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and filed a complaint. The manufacturer declined to cover the cost of the repair. The failure mileage was approximately 238,000.

    NHTSA complaint 11690345
20. Filed Sep 19, 2025Failure Apr 24, 2025Griffin, GAUnknown or other

    The grab handle or left interior a arm part broke and fell of in my lap while I was driving luckily it did not fall off when I entered the vehicle or I would have been flat on my back. I contacted Stelantis got the typical run around. Tried to order new part but part has been discontinued. Now I am driving with airbag not covered and exposed. The part number for my truck is 5RM911XAC you can check discontinued. I ask Stelantis to find part after I tried for months to no avail. Reply was sorry part discontinued. What broke was the plastic that holds two screws in. Hopefully no one gets hurt if others break. In my opinion it seems like a bad design to save money. The replacement part by the way is $313.00 for plastic with leather wrapped handle. I was willing to spend that but the attitude I got from Stelantis was very non caring after I spent $60,000 on a truck in 2016. I ordered this part in May of 2025 then in August they told me it was discontinued.

    NHTSA complaint 11688411