2018 Ram 2500

2,597 complaints on file, page 1 of 130.

1. Filed Oct 1, 2026Failure Jan 1, 2021Hartsville, SCService brakes

   I have 2018 Ram 2500 Diesel that has the ABS Recall and my abs system is not working, No cruise control and No traction control. I have contacted multible dealers multible times and I'm told there is no fix for this problem. I don't understand how they can continue to engineer and build trucks that apparently don't have this problem but can't engineer a fix for this Safety Issue. My problem was first reported to the dealer (1/15/2021) 5 years ago. I bought this truck New to pull a thirty foot gooseneck trailer to haul 18000 pounds of farm equipment for my business. This truck is currently unsafe and really unusable in a safe manner for me and other drivers on the highway. It would appear Ram either has incapable engineers or has just stuck their head in the sand and hope the problem goes away. I currently have an unsable truck that I cannot trade due to a safety issue and Ram can't fix it. What can be done to give Ram a time line to correct the issue? I believe you would agree they have had plenty of time to reengineer the fix. There is 371,000 Ram trucks with this problem, Please help Us owners and the general public on the highways. 371000 potiential deaths due to this problem.

   NHTSA complaint 11768244
2. Filed Sep 30, 2026Failure May 11, 202150,000 milesPhiladelphia, TNService brakes, HydraulicCrash

   The contact owns a 2018 Ram 2500. The contact stated that while driving 30 MPH, the brake pedal was depressed, but the vehicle failed to properly respond and the braking distance became extended, causing the vehicle to crash into the rear of the vehicle ahead. Additionally, the brake pedal was fully depressed and went to the floorboard, but the brakes failed to respond as needed. The vehicle was towed from the scene. A Police report was filed. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); and associated the failure with the recall. However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted by phone and made aware of the failure. The failure mileage was approximately 50,000.

   NHTSA complaint 11768002
3. Filed Sep 30, 2026Failure Mar 1, 202445,000 milesSpencer, WVService brakes, Hydraulic

   The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while operating the vehicle the "Service ABS" and "Electronic Braking System" were displayed with an audible chime. The cruise control and traction control had deactivated. The failure mileage was approximately 45,000.

   NHTSA complaint 11767986
4. Filed Sep 29, 2026Failure Oct 1, 2024Bellevue, WAService brakes

   My truck is subject to FCA Recall C4B, NHTSA Recall 24V-896, involving the brake hydraulic control unit (HCU). The recall concerns possible loss of ABS, electronic stability control and traction control. My concern is that the recall has been open since November 2024 and I still have not been able to obtain the repair for my truck. I have also been dealing directly with Stellantis and have case number 94100990. More importantly, my truck has actually experienced the problem. The ABS warning light began coming on before the C4B recall was announced. I don't remember the exact date, but I know the problem existed before the recall. The warning has continued to occur intermittently. This means I am not simply waiting for a routine recall repair. My truck has actually shown the symptom that the recall is intended to address.

   NHTSA complaint 11767803
5. Filed Sep 29, 2026Failure Jan 1, 2024Gaines, MIService brakes

   Warning lights come on. No anti lock brakes or cruise control. Warning lights and signal appear on the dash board. There has been a recall on this problem for over two years. Dealership keeps saying NO PARTS AVAILABLE. Use my truck for a family vehicle, and pull our travel trailer. I hope you can help resolve this problem.

   NHTSA complaint 11767645
6. Filed Sep 27, 2026Failure Jul 18, 2024Blaine, TNFuel/propulsion system, Service brakes

   I haven’t had an accident yet, but the car beeps at me constantly. It’s very distracting. Abs / traction control lights constantly going on and off. Also had issues with transmission, gears shifting hard, 4wd bushings in transfer case, etc. I have asked for an update on recalls many times. No part available. It’s been almost 2 years. Doesn’t seem that they plan to address the issue.

   NHTSA complaint 11767248
7. Filed Sep 25, 2026Failure Sep 25, 202626,500 milesPacolet, SCService brakes, Hydraulic

   The contact owns a 2018 Ram 2500. The contact stated that while driving at an undisclosed speed, the ABS and cruise control features failed to operate, with a dinging sound coming from the vehicle. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part for the recall repair was not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure by telephone. The approximate failure mileage was 26,500.

   NHTSA complaint 11766974
8. Filed Sep 24, 2026Failure Sep 24, 2026Lake Elsinore, CAService brakes

   I have warnings on my dash board alerting of a brake system failure. I received notice of the safety recall more than 18 months ago and have followed up several times. I have been told there is no remedy and if I would like to pay to fix the issue I can and then submit for possible reimbursement. I verified the suspect part is/was available at the local dealership but they refused to remedy the safety recall. I purchased the truck at the dealership I met with but they have no direction from Chrysler so the vehicle owner must pay to resolve the defect. I believe the recall was issued in Dec 2024. Chrysler and their dealers must act on the recall allowing more than 18 months to elapse with out any follow on notices or instructions with a a firm remedy is unacceptable. I request a scheduled date to have the suspected parts replaced and correction verified at no cost to me/the owner within 15 days of this notice. [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

   NHTSA complaint 11766821
9. Filed Sep 23, 2026Failure Sep 30, 2002Glendora, CAService brakes

   Since the recall letter went out, the trucks electronic cracking system alarm has been intermittently sounding and every time I call a dealership and explain the issue, I receive the same answer that the parts to remedy the situation are not available. This has been an ongoing issue and a serious safety concern if anything were to happen to the system while I’m operating it with my family inside. I have been dealing with this for close to 2 years now. I need some action to be taken immediately.

   NHTSA complaint 11766484
10. Filed Sep 23, 2026Failure Dec 1, 2024tenino, WAService brakes

    There has been recall CB4 on my 2018 Ram 2500 since 11/2024. I have been told multiple times that a fix is on the way, in the mean time I dont feel safe driving the vehicle and the constant warning beeper is annoying. How long will NHTSA let this go before there is a viable solution. I know there is a acceptable repair on the Ram 3500 which uses the exact part as the 2500.We are now going into fall/winter where the anti lock braking system is crucial, there is a huge safety issue here, is anyone going to do anything to resolve this.

    NHTSA complaint 11766461
11. Filed Sep 23, 2026Failure Sep 1, 202568,000 milesWampum, PAService brakes, Hydraulic

    The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving, the message "ABS Failure" was displayed. The dealer was made aware of the failure but confirmed that parts were not yet available. The failure mileage was 68,000.

    NHTSA complaint 11766378
12. Filed Sep 23, 2026Failure Aug 28, 2026Edgewood, MDService brakes, Hydraulic

    See attached document for complaint.

    NHTSA complaint 11766348
13. Filed Sep 22, 2026Failure Nov 27, 2024Redding, CAService brakes

    This recall has been going on since 11/27/2024 with no answer to the solution "Recall StatusRecall: Incomplete, remedy not yet available" as of 09/22/2026.

    NHTSA complaint 11766202
14. Filed Sep 22, 2026Failure Sep 22, 2026200,220 milesFort Collins, COSpeedometer/odometer

    Odometer Fraud. The contact intended to purchase a 2018 Ram 2500. The contact discovered that there was a mileage discrepancy. The vehicle was a private sale. The advertised mileage was 130,200; however, a Carfax report displayed a mileage rollback, and the ECU listed the mileage at 200,220.

    NHTSA complaint 11766047
15. Filed Sep 21, 2026Failure Nov 27, 202470,000 milesAmelia Court House, VAElectrical system, Service brakes, Hydraulic

    The contact owns a 2018 Ram 2500. The contact stated that after his daughter started the vehicle, there were dings and bells sounding for approximately 4 to 5 miles. The “Service Electronic Braking System” message was displayed and the cruise control was inoperable. The contact referenced NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The dealer informed the contact that parts were available, but the dealer declined to repair the vehicle. The contact called two other dealers, South Richmond Chrysler Jeep Dodge Ram - Parts Department · South Richmond Chrysler Jeep Dodge Ram - Service Department (4510 Whitehill Blvd, Prince George, VA 23875), and Whitten Brothers Chrysler Dodge Jeep Ram Parts Store · Whitten Brothers of Richmond Service Center (10701 Midlothian Turnpike, Richmond, VA 23235). The vehicle had been inspected at the Virginia state inspection station. The failure mileage was 70,000.

    NHTSA complaint 11765905
16. Filed Sep 21, 2026Failure Mar 15, 202116,000 milesSallisaw, OKService brakes, Hydraulic

    The contact owns a 2018 Ram 2500. The contact stated that while driving 60 MPH, the ABS warning light illuminated with a continuous beeping sound. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted by phone. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted by phone and made aware of the failure. The failure mileage was approximately 16,000.

    NHTSA complaint 11765863
17. Filed Sep 21, 2026Failure Sep 20, 2026Brooksville, FLService brakes

    This is my daily driver and the lack of ABS brakes has caused several instamces where I was almost involved in accidents at a high rate of speed. On one occasion, my 3 children were in the car. We could have been killed! I have been very patient with the recall, but this has been an ongoing issues for almost5 years, and the manufacturers negligence is threatening my families safety at this point. Vehicle: 2018 Ram 2500 Tradesman 6.7L Cummins DieselAffected Campaign: NHTSA Recall 24V896000 / FCA Recall C4B (Brake Hydraulic Control Unit / HCU) Description of Safety Hazard:The vehicle is experiencing an active failure of the anti-lock braking system (ABS), electronic stability control (ESC), and traction control systems. These critical safety features are completely disabled, creating an immediate and severe driving hazard, particularly under heavy towing conditions or poor weather. Failure of Manufacturer to Remedy:The manufacturer has failed to provide a remedy within a reasonable timeframe. My local dealership has stated that the required replacement Hydraulic Control Unit (HCU) parts are on a non-negotiable backorder with no estimated arrival date. The manufacturer's supply chain backlog is forcing me to operate an unsafe heavy-duty vehicle with compromised braking infrastructure. I am requesting federal intervention to compel FCA to release an allocated remedy part for my vehicle immediately. There have been many close calls - I'll list the most recent one below.

    NHTSA complaint 11765774
18. Filed Sep 18, 2026Failure Jan 1, 2022119,000 milesGeneva, FLService brakes, Hydraulic

    The contact owns a 2018 Ram 2500. The contact stated that the brake lights, trailer brakes, HCU, diesel exhaust brakes, and ABS were inoperable. The instrument panel had become inoperable, and the mileage information was not available. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The local dealer was contacted and confirmed that parts were not yet available. The manufacturer was contacted and opened a case, but no assistance was provided. The failure mileage was approximately 119,000.

    NHTSA complaint 11765303
19. Filed Sep 18, 2026Failure Sep 11, 2026238,000 milesRock Spring, GAAir bags

    The contact owns a 2018 Ram 2500. The contact stated that while entering the parked vehicle, the contact became aware that the ceiling was torn down and the passenger’s side ceiling air bag had deployed. The dealer informed the contact that the owner of the vehicle was responsible for the repair. The manufacturer was contacted and opened a case. The failure mileage was approximately 238,000

    NHTSA complaint 11765231
20. Filed Sep 18, 2026Failure Jan 1, 2025110,000 milesHarvard, ILService brakes, Hydraulic

    The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While driving at an undisclosed speed, the message "Service ABS" was displayed and the ABS, ESC, and traction control system warning lights illuminated. The failure caused the cruise control to become inoperable. The dealer was made aware of the failure but confirmed that parts were not yet available. The manufacturer was notified by phone. The failure mileage was approximately 110,000.

    NHTSA complaint 11765224