2023 Ram Promaster

90 complaints on file, page 1 of 5.

1. Filed Sep 29, 2026Failure Sep 25, 2026Lake Orion, MIVisibility/wiper

   Rear backup camera fails intermittently when shifting into reverse. Failure is a blue screen on the driver display. Seems the same problem is currently under recall for other Ram models.

   NHTSA complaint 11767673
2. Filed Sep 28, 2026Failure Apr 15, 2026Portland, ORService brakes, Abs warning light, Wheel speed sensor/tone ring

   This vehicle was a rental RV from Roadsurfer in [XXX]. Electronic issues caused a fault in the ABS brake system that eventually damage the front axle assembly, which was replaced during our vacation. The electronic issue was not addressed so the ABS brake problem continued throughout the trip, causing major safety issues as the brakes kept trying to set while driving at highway speeds. After the repair was completed, we went to an auto repair store to see if we could see codes that were being thrown, and there were multiple codes already present for this issue when we rented the RV. We also discovered an airbag sensor signal that had not been addressed. we then went to a dealer for this model Van and got an additional list of airbag and driver seat sensors that had active codes. The ABS brakes continued to have issues up to every 20 minutes during the entire six day vacation. The rental company was called multiple times and a claim was filed. These issues began with an 80 miles of picking up the RV on XXX and continued until we returned it on XXX. I inquired multiple times throughout the trip if we could return it have a new Van brought to us exchange it, and no options were given. Even issues that are noted in the rental contract are not addressed as repairs are not being done as documented through conversations on social media. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

   NHTSA complaint 11767577
3. Filed Sep 21, 2026Failure Sep 7, 2026200,000 milesAtlantic City, NJEngine and engine cooling

   The contact owns a 2023 Ram Promaster 3500. The contact stated that while driving 65 MPH, there was smoke coming from under the hood. Additionally, there was an abnormal burning odor inside the vehicle. The dealer was contacted by phone and made aware of the failure. The vehicle was taken to the dealer where it was confirmed that the failure and extended damages were associated with the unrepaired recall. The contact researched and discovered recalls, NHTSA Campaign Number: 25V720000 (Engine and Engine Cooling) and 25V330000 (Back Over Prevention); that were associated with the VIN. The manufacturer was contacted by phone, and a case was filed. The failure mileage was approximately 200,000.

   NHTSA complaint 11765884
4. Filed Sep 17, 2026Failure Jul 28, 202610,000 milesBoca Raton, FLSteering

   The contact owns a 2023 Ram Promaster 3500. The contact stated that while driving 60 MPH, the steering wheel failed to turn in the intended direction. The dealer was contacted by phone and made aware of the failure. The vehicle was taken to the dealer where it was diagnosed with electronic power steering module failure. The contact was informed that the electronic power steering module needed to be replaced. The vehicle was not repaired. The contact was informed that the parts to repair the vehicle were on back order. The contact stated that the failure was a known failure with the vehicle. The failure mileage was approximately 10,000.

   NHTSA complaint 11765069
5. Filed Sep 17, 2026Failure Jul 31, 20265,604 milesReading, PAElectrical system, Steering

   The contact owns a 2023 Ram ProMaster 2500. The contact stated that the emergency control system was inoperable. While driving 3 MPH over a bump in the roadway, the steering wheel locked up. While driving 65 MPH, the failure recurred. Additionally, while reversing, the vehicle stopped suddenly. Prior to and after the failures, an unknown yellow warning light illuminated accompanied by an abnormal dinging sound. Additional warning lights illuminated associated with the steering, hill assist, and emergency control system, and an abnormal brake odor emanated from the vehicle. The contact stated that the failure was scary and dangerous. The vehicle was taken to a local dealer, where the contact was informed that there was a reset switch, and that the contact might have jerked the steering wheel. The dealer informed the contact that the vehicle was fully inspected. The approximate failure mileage was 5,604.

   NHTSA complaint 11764906
6. Filed Sep 16, 2026Failure Sep 3, 2026Sarasota, FLFuel/propulsion system

   Fuel tank leaking gasoline badly, where tank and fuel fill are connected. This is our 6th Pro Master out of the 41 we have so far. This is a very dangerous gasoline leak and, so far we have been lucky with no bodily injury, death or fires

   NHTSA complaint 11764735
7. Filed Sep 12, 2026Failure Sep 11, 2026Iowa City, IASteering

   The steering wheel bucks and becomes immovable when I’m steering. The problem is intermittent and happens primarily when driving slowly, such as getting maneuvered at a gas pump or parking. It has also happened at highway speeds when there are rumble strips, in construction zones, or broken concrete that jars the vehicle.

   NHTSA complaint 11763838
8. Filed Sep 11, 2026Failure Sep 1, 2026Monclova, OHSteering

   Total sudden loss of power steering

   NHTSA complaint 11763576
9. Filed Aug 27, 2026Failure Aug 24, 202630,000 milesNew Pekin, INSteering

   The contact owns a 2023 Ram ProMaster 3500. The contact stated that while driving at various speeds, the power steering suddenly failed, causing the steering wheel to jerk unexpectedly and pull out of the contact's grip. No warning lights illuminated. The dealer was notified of the failure; however, the vehicle was not taken to the dealer, diagnosed, or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.

   NHTSA complaint 11760012
10. Filed Aug 25, 2026Failure Aug 17, 2026Lititz, PA, PASteering

    While at the dealership service center, the "service electronic power steering" warning light illuminated on the dash and when driven the steering wheel began snapping back, making driving very difficult. The garage informed us that the van is considered unsafe/undriveable until fixed due to the high risk of causing an accident. Upon inspection by the service center, they stated that the steering pump was filled with water from an unknown source and that the harnesses were completely corroded. The wiring/connectors were also completely corroded and appeared to be causing the issues with steering.

    NHTSA complaint 11759574
11. Filed Aug 21, 2026Failure Mar 4, 2026Athens, ALAutomatic emergency braking

    The collision warning system fails to work around 90% of the time. This has been reported to the dealer with no resolution. This is a known problem issue on all Promaster vans and Stellantis refuses to fix the software.

    NHTSA complaint 11758541
12. Filed Aug 19, 2026Failure Jul 16, 2026Gardner, MASteering

    Vehicle wheel would suddenly jerk when driving. Video of steering wheel doing this was taken while parked. The suddenness of this created immediate dangers to the driver and any around due to the unpredictability of the steering. Vehicle was brought to a dealer/service center where they diagnosed a corroded wire harness that required the entire steering rack to be replaced. There were no warnings or dash lights on. Vehicle is still at the service center four weeks later because the wire harness is unavailable and the vehicle cannot be safely driven.

    NHTSA complaint 11758012
13. Filed Aug 19, 2026Failure Aug 11, 2026Mt. Vernon, OHSteering

    The Electronic Power Steering (and EPS Module) failed, making it incredibly hard to steer especially at low speeds. Dealer confirmed that the power steering rack has failed. All power steering features and lights came on, rendering the vehicle inoperable while driving doen the road. This is a serious safety concern.

    NHTSA complaint 11757934
14. Filed Aug 17, 2026Failure Aug 3, 2026Kaslo, WASteering

    Power steering electrical connector(s) completely corroded from moisture intrusion, while driving ps shut down and warning light flashed. Had to suddenly correct in a corner without ps, almost had an accident. It is available for inspection, as I cannot afford to fix this yet. Dealer inspected problem, ps rack and harness need replacement at a cost of appr. CAD $4000-5000. Have not contacted manufacturer yet, but will now. Vehicle warranty just expired and has only 26 k km on it.

    NHTSA complaint 11757498
15. Filed Aug 13, 2026Failure Jul 21, 2026New Egypt, NJElectrical system, Assist, Steering

    Sometimes while driving I experienced my powered steering cut out while taking a ramp on/off of the highway, and sometimes when i was trying to park and back up into a parking space while steering at the same time. When the power steering cut out I got lights for "Service Power Steering", "Service ESC", and "Service Hill Assist" all at the same time, and once i got a power steering light. I looked up the issue and found that there is an active preliminary investigation going on for the same issue on the same vehicle, the investigation coded PE26002. Once I handed the vehicle over to the dealer, they found that the power steering had an open circuit on the steering gear. Once they took the connector off they found that the connector was corroded and the wires were burned on the steering gear and main harness side. I had to have them replace both the steering rack, and the main harness.

    NHTSA complaint 11756825
16. Filed Aug 7, 2026Failure Jan 21, 2025Pheonix, AZElectrical system, Recreational vehicle/trailer, Air conditioner

    Factory-installed Onan generator repeatedly throws fault codes causing complete air conditioning system shutdown. Defect present since early ownership. Three failed repair attempts at authorized Thor Motor Coach dealer La Mesa RV. Generator has never reliably held a load. Creates dangerous condition in extreme heat. Thor Motor Coach has refused to honor warranty.

    NHTSA complaint 11755418
17. Filed Aug 2, 2026Failure Aug 1, 2026Shelby Township, MISteering

    As I was driving, the steering wheel just jerk and the anti-slide feature came on and swerved me into another lane without me wanting to do so

    NHTSA complaint 11754283
18. Filed Jul 27, 2026Failure Jul 21, 2026Shelton, WAElectrical system, Steering

    Due to the loss of power steering the tech at Rainier Dodge of Olympia performed electrical testing per diagnostic chart and found water intrusion into steering harness that has corroded wiring from the body harness into electric steering gear motor/module unit. The electric power steering gear assembly and harnesses must be replaced. The vehicle recieved a fault code U0140 stating loss of communication with body control module.

    NHTSA complaint 11753058
19. Filed Jul 24, 2026Failure Jul 1, 2026South Bend, INSteering

    Power steering failure. Power steering comes and goes while driving creating a crash risk. Yes, the problem has been confirmed by dealer Only inspection by dealership No warning lamps or messages.

    NHTSA complaint 11752569
20. Filed Jul 21, 2026Failure Jun 25, 2026Sarasota, FLFuel/propulsion system

    Fuel tank leaking at inlet port, dripping gasoline on the driveway and making vehicle not drivable due to the risk of fire. Independent service center replaced fuel tank to fix issue. No warnings 6/25/2026

    NHTSA complaint 11751745