By year
Owner complaints about Sprinter vehicles peaked at 17 in 2007
Owner complaints filed with NHTSA, 2005 to 2026. 2026 runs through October.
Source: NHTSA ODI complaints and recalls files. Complaints are not verified by NHTSA.
Make
Sprinter
The complete NHTSA record for Sprinter vehicles: owner complaints, recall campaigns, defect investigations and manufacturer communications, for every model and model year on file.
Most Sprinter recalls are filed by Stellantis, part of Sprinter.
Owner complaints in the last five years060 on file in all, across 5 models
Recall campaigns120 in five years
Severity index5.0Crash, fire, injury or death per 100 complaints
Investigations081 service bulletins
Components
Engine and cooling draws the most owner complaints about Sprinter vehicles, 32% of them
Share of all owner complaints on file, by component.
Source: NHTSA ODI.
Models
The 3500 has the most complaints of any Sprinter model
Every Sprinter model with complaints or recalls on file, by complaints. Counts are not rates: NHTSA publishes no sales volumes.
| Model | Model years | Complaints | Severity index | Recalls | Investigations |
|---|---|---|---|---|---|
| 3500 | 2002 to 2011 | 49 | 4.1 | 13 | 0 |
| 2500 | 2002 to 2011 | 11 | 9.1 | 21 | 0 |
| Mini-Bus | 2007 to 2009 | 0 | None | 3 | 0 |
| C2500 | 2004 | 0 | None | 1 | 0 |
| C3500 | 2004 | 0 | None | 1 | 0 |
Source: NHTSA ODI. Recall counts add campaigns across model years, so a campaign covering three years counts three times.
Latest recalls
Recent campaigns listing a Sprinter product
- 13V-325 Jul 19, 2013
Armored cable may be positioned such that it does not clear the wheelchair lift
Equipment · 14 vehicles - 11V-324 Jun 13, 2011
Certain seat benches have been mounted with a latch bracket for child restraints that was not welded properly
Seats · 47 vehicles - 11V-323 Jun 13, 2011
Supplier of the rear springs rolled the spring eye diameter out of tolerance on a limited number of parts in its production, and then corrected…
Suspension · 47 vehicles - 09V-325 Aug 3, 2009
These vehicles fail to comply with the requirements of federal motor vehicle safety standard no. 404, "platform lift installations in motor…
Adaptive equipment · 14 vehicles - 08V-387 Aug 6, 2008
These lifts fail to comply with the requirements of federal motor vehicle safety standard no. 403, "platform lift systems for motor vehicles." the…
Adaptive equipment · 465 vehicles - 08V-173 Apr 15, 2008
Refrigerator may have a defect in the boiler tube
Equipment · 6 vehicles - 08V-134 Mar 24, 2008
These buses fail to comply with the requirements of federal motor vehicle safety standard no. 404, "platform lift installation in motor vehicles."…
Adaptive equipment · 334 vehicles - 07V-095 Mar 13, 2007
Certain buses equipped with ricon platform style wheelchair lifts fail to comply with the requirements of federal motor vehicle safety standard…
Adaptive equipment · 29 vehicles - 06V-238 Jul 3, 2006
On certain trucks built on dodge and freightliner chassis, the brake fluid used was contaminated with coolant
Brakes · 235 vehicles - 04V-600 Dec 23, 2004
On certain trucks distributed by dodge or freightliner and equipped with a tire valve, tr600, on 16" tires, the valve can develop cracks within…
Tires · 23k vehicles
Source: NHTSA ODI recalls file.