2024 Subaru Ascent

50 complaints on file, page 1 of 3.

1. Filed Aug 28, 2026Failure Aug 28, 2026North Huntingdon, PAWarnings, Automatic emergency brakingCrash

   THIS VEHICLE WAS REVERSING, DETECTED AN OBSTACLE AND INSTEAD OF STOPPING, IT ACCELERATED UNCONTROLLABLY AND THEN CAUSED ME TO TRAVELTHROUGH THE FRONT YARD OF MY HOUSE. EVEN THOUGH THE REVERSE AUTOMATIC BRAKING SYSTEM DETECTED THE OBJECT THE VEHICLE CONTINUED TO ACCELERATE. I THEN PUT THE VEHICLE IN DRIVE AND CONTROLLED THE VEHICLE SO IT WOULDN'T HIT ANYONE ON THE STREET OR MY HOUSE. THIS DID CAUSE A COLLISION IN MY FRONT YARD WITH A GAS LAMP POST AND ALMOST CAUSED ME TO HIT MY HOUSE. THIS VEHICLE HAS THE RAB DETECTING SYSTEM THAT FAILED AND CAUSED DAMAGE TO THE VEHICLE.

   NHTSA complaint 11760245
2. Filed Aug 26, 2026Failure Jul 10, 2026Clifton, NJElectrical system, Unknown or other1 injured

   While driving, shortly after starting the trip (after traveling approximately a quarter mile), I felt what seemed like a bite or an electric shock on my left ankle, at floor level. I immediately pulled over and stopped the vehicle. My sock had a burn/hole in it, and I sustained three distinct marks on my ankle. There were no dashboard warning lights on before, during, or after the incident. This startled me while I was actively driving and could have caused a loss of vehicle control, particularly if it had occurred at higher speed or in traffic. The vehicle has since been inspected twice: once by the selling dealer's service department, and once by the manufacturer's own field specialists, including a full diagnostic scan, a road test, and a physical inspection of interior wiring, including the footwell area near where the incident occurred. Both inspections found no electrical faults, no damaged wiring, and no diagnostic trouble codes related to the concern. The vehicle's Event Data Recorder (airbag control module) was also downloaded and showed no recorded event for the date of the incident. Despite these findings, the cause of the injury has not been identified, and the problem has not been reproduced. I have continued driving the vehicle since and remain concerned this could happen again, since no cause has been confirmed or ruled out. The vehicle is available for further inspection if needed.

   NHTSA complaint 11759770
3. Filed Jun 15, 2026Failure Jan 1, 2026Winchester, MATires

   I am submitting this complaint regarding the original-equipment Falken ZIEX ZE001 A/S 245/50R20 tires installed on two separate 2024 Subaru Ascents owned by my family. The vehicles were purchased approximately one month apart and are operated under similar New England driving conditions. Both vehicles were equipped with identical factory-installed Falken tires. Beginning at relatively low mileage, both vehicles exhibited substantially similar wet-weather traction concerns, including hydroplaning tendencies and reduced traction during rain. As tread depth decreased, traction in snow, slush, and icy conditions also deteriorated significantly. Both vehicles experienced loss-of-traction events during winter driving conditions, including incidents in which the vehicles slid off the roadway. The concerns were reported to Falken Tire and Subaru of America. Falken advised that the tires were manufactured to Subaru's original-equipment specifications and directed me to Subaru regarding my concerns. One of the vehicles ultimately received replacement tires through a Subaru retailer. The original Falken tires were replaced with General AltiMAX RT45 tires. Following replacement, the concerns were improved. The second vehicle remains equipped with the original Falken tires. At approximately 13,000 miles, the tires measure approximately between 2&3/32 inch tread depth and continue to exhibit the same traction concerns. Because two separate vehicles equipped with the same original-equipment tires have exhibited substantially similar wet-weather and winter-weather traction issues, and because replacement of the tires corrected the concern on one vehicle, I believe this matter warrants review from a vehicle safety perspective.

   NHTSA complaint 11744250
4. Filed May 28, 2026Failure May 28, 2026Owenton, KYEngine, Power train, Visibility/wiper

   While pulling up to a drive thru window the vehicle shuddered and the engine shut off. I lost all power steering and had to come to a stop, shift into park, then restart the engine. No check engine lights or warnings illuminated. There were no status messages to indicate what caused it to shut off. Also the driver side mirror shakes a lot, just like all the other reports say.

   NHTSA complaint 11740740
5. Filed May 27, 2026Failure Jul 27, 2024Kansas City, KSVisibility/wiper

   I am a current lessee of a 2024 Subaru Ascent. I leased this vehicle starting July 27, 2024. My lease ends on July 27, 2027. I live 60 miles away from the dealership and only did a test drive around town. The minute I got on the freeway after leaving the dealership the night I leased the vehicle, I noticed the drivers side mirror heavily vibrated and I remember thinking how strange it was to have the headlights from the cars behind me look so shaky in the mirror. I took the car to the service department on August 9, 2024 where they logged a "driveability diagnostic" and "MPI." My reason for that appointment was the side mirror vibrations. It is bad during the day, but not as noticeable and very distracting when driving at night. I was told by the service member that they were "aware" of this issue and had seen it "a few other times." They "fixed" it but the vibrations continue to this day. I'm filing this complaint now as I have become aware of a class action lawsuit against Subaru for this very issue and I want to document my vehicle as one that was affected and ignored.

   NHTSA complaint 11740418
6. Filed May 16, 2026Failure May 15, 2026Bluffton, SCPower train, Steering, Vehicle speed control

   While cruising on a 2-lane road or a freeway, the vehicle will cross over the adjacent line, either left or right. This generally happens between 50 to 75 mph. The event happens either when cruise control is on or off. Wind is not necessarily the problem. The solution requires one to take the necessary immediate steering correction. At times, the departure from the lanes may repeat. This may be a temporary correction. This may create a head-on collision if not immediately correctly manually. VERY DISTURBING!

   NHTSA complaint 11738307
7. Filed May 10, 2026Failure May 9, 2026Louisville, KYPower train

   On 9-May, 2026, the vehicle was driven during the morning with no warning lights or indication of component failure. Vehicle was parked on the owner's driveway at approximately 13:00. Approximately 15:40 I started the Ascent’s engine, let it idle for about 60 seconds, buckled up and scanned dashboard and rearview mirror. No warning lights or any fault indication. Approximately 15:42, I put the vehicle in reverse and released the brake Approximately 15:42:30 the vehicle exited the driveway Approximately 15:43 there was a shudder on [XXX] (heading north); the dash lit up with multiple warning lights; the check engine warning illuminated and the ATOIL Temp warning light engaged. At this time, the vehicle rolled down a hill, un-commanded, and only with repeated pumping of the brake did the vehicle stop. Approximately 15:49 I was able to park the vehicle, engaging the hazard flashers and exited the vehicle. While no one was injured in this instance, had this happened on a highway there would have been insurance losses and potential injuries. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

   NHTSA complaint 11736826
8. Filed Mar 30, 2026Failure Mar 30, 2026Winchester, ILHood

   The hood acts like it is going to come loose whenever I : 1> Meet a semi-truck on a two lane road. 2> If following a truck on interstate. 3> Driving when windy. The flex in hood is very unnerving for fear it is going to blow off when in traffic. The body shop has adjusted latch today but did not correct the issue.

   NHTSA complaint 11727976
9. Filed Dec 4, 2025Failure Dec 3, 2025New Port Richey, FLElectrical system, Adaptive cruise control, Automatic emergency braking

   Uncommanded maximum braking with simultaneous high-voltage and low-voltage shutdown. Vehicle is not safe in Florida with puddles or any types of ongoing obstructions vehicle shuts down in the middle of traffic if it perceives you do not match Google maps

   NHTSA complaint 11702898
10. Filed Nov 13, 2025Failure Oct 7, 2025Leesburg, VASteering, Wheels

    My 2024 Subaru Ascent developed a recurring clunk/thump noise from the steering system during low-speed turning (10–15 mph) and when turning the wheel at a stop. The noise was present daily and worsened over time. I took the vehicle to two Subaru dealerships. Sterling Subaru dismissed the steering noise completely and stated they could not duplicate it. Dulles Subaru also initially dismissed the issue. Only when I returned to pick up the vehicle and insisted on demonstrating the noise did their technician acknowledge it. They compared my vehicle to another Ascent on the lot and confirmed the noise was abnormal. Dulles then replaced the steering gear box assembly (steering rack) under warranty. This confirms there was a mechanical defect in the steering system. Before this repair, I also reported excessive inner-edge wear on both front tires. The technician documented “excessive wear on both front inner tires” and recommended replacing all four tires and performing an alignment. Inner-edge wear on both front tires is not caused by lack of rotation—it is consistent with misalignment or steering geometry deviation, which matches the confirmed steering defect. Subaru America has refused to replace the damaged tires even though the tire manufacturer (Falken) stated in writing that irregular wear caused by a mechanical defect is the vehicle manufacturer’s responsibility. Safety concern: A defective steering rack caused abnormal steering behavior and front-end geometry issues, which led to rapid inner-edge tire wear. If unnoticed, this can result in loss of steering control or a tire failure at highway speeds. Both dealerships initially dismissing the issue is also concerning. I am filing this report so NHTSA can track potential steering-related defects and resulting tire safety issues on the 2024 Subaru Ascent. I can provide service records, photos, and Subaru correspondence upon request.

    NHTSA complaint 11699279
11. Filed Nov 10, 2025Failure Nov 10, 2025Cary, NCWarnings, Automatic emergency braking, Unknown or otherCrash

    When driving below 5 mph—forward or reverse—with the rear passenger door fully open, the only alert is a small “door ajar” icon on the dash. This icon is the same drawing, whether the door is completely open or semi-latched, so the driver has no way to know the extent of the hazard. Without an additional warning, an fully open door can strike pedestrians, poles, garage, or other vehicles, and any passenger seated beside it is needlessly exposed to injury.

    NHTSA complaint 11698561
12. Filed Sep 8, 2025Failure Aug 9, 2025Cheschesapeake, VAEngine, Steering, Wheels

    My vehicle has lost EYESIGHT TOO MANY TIMES while Am driving ON HIGH WAY SO STEERING WHEEL LOCKED, ADATER,CRUISE CONTROL SIGN APPEARS TOGETHER .JUST A SECOND MY FAMILY HAD ALMOST DIED DUE TO VACATION TIME IN AUGUST,2025.I CANT BELIEVE THAT IS BRAND NEW SUBARU ASCENT TOURING 2024 I PURCHASED FROM MARCH ,2024. We found SUBARU DEALERSHIP AT LAS VEGAS ,NA But TECHNICIAN OF THERE RESPONDED TO ME THAT : THEY DONT KNOW EXHAUST BUTTON NUMBER and THEY ARE NOT SURE MY CAR STILL SAFE OR NOT SAFETY WHEN I AM DRIVING ON THE HIGHWAY, (MY FAMILY HAS 7 peoples from [XXX] OLD TO [XXX] OLD ,WE HAD TO SLEEP AT GAS STATION OVER 2 NIGHTS WITH OUT ELECTRONIC,..) THEY ANSWERED TO ME THAT : THEY CAN NOT FIX IT. Their ANSWER MADE ME SCARED BECAUSE WE NEED TO A CAR GO BACK HOME .WE CAN NOT DRIVE IT ANYMORE ,I DECIDED TRADE IT TO CHEVROLET TO PURCHASE OTHER BRAND NEW CAR on AUGHUST 9,2025 TO BACK HOME. I wanted to SUBARU MANUFACTURE MUST BE RESPONSIBLE TO MY NEW EXPENSES VEHICLE like insurance higher, LOAN INTEREST HIGHER. The Car only 14,823 miles, I spoke to SALESMANAGER AT MY DEALERSHIP and Requested Refund but He did not have resolve to Me and keeping quiet until now.IF MY WHOLE FAMILY DIE FROM SUBARU CORPORATION FROM THEIR TECHNOLOGY ERROR,WHO WILL RETURN OUR LIFE? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

    NHTSA complaint 11685769
13. Filed Sep 5, 2025Failure Aug 16, 2025Pine Bluff, ARSeats

    When the passenger cool seat is turned on, a loud vibration like sound can be heard. My assumption would be a fan. I’m unsure if this could lead to any other issues such as electric problems or cause a fire.

    NHTSA complaint 11685210
14. Filed Aug 15, 2025Failure Aug 8, 2025Loveland, OHExterior

    Driver's side mirror vibration on uneven road or at highway speeds makes visibility in mirror difficult. This has been the case since purchasing the vehicle in November 2024. Have had most recent Subaru service bulletin on mirror performed by dealer (on 8/8/25), but the problem remains.

    NHTSA complaint 11681000
15. Filed Aug 8, 2025Failure Aug 8, 202511,200 milesSilver Lake, OHTires

    The contact owns a 2024 Subaru Ascent equipped with Falken Tires, Tire Line: ZIEX, Tire Size: 245/50/R20, DOT Number: IRAKH. The contact stated that while driving approximately 10 MPH and attempting to make a turn, the rear tire experienced a blowout. The tires were the original tires. The local dealer was contacted. The vehicle manufacturer was not notified of the failure. The tire manufacturer was not notified of the failure. The failure mileage was 11,200.

    NHTSA complaint 11679290
16. Filed Jul 15, 2025Failure Jul 10, 2025Baltimore, MDVisibility/wiper

    The windshield cracked right at the corner of where the defects have taken place on the previous year Ascents, which is not covered under the extended warranty.

    NHTSA complaint 11673578
17. Filed Jun 20, 2025Failure Nov 6, 2024Owenton, KYRearview mirrors/devices

    The drivers side mirror has a constant vibration that causes visibility issues. Has done it since we bought it new.

    NHTSA complaint 11668200
18. Filed Apr 15, 2025Failure Apr 8, 2025Mesa, AZExterior

    Driver's side mirror vibrates when driving. Almost not usable when at highway speeds. Seems like Subaru does not have a fix for it.

    NHTSA complaint 11654734
19. Filed Mar 30, 2025Failure Mar 22, 2025Mountain View, CAFuel/propulsion system

    Have had two fuel level senders fail in one year of ownership. The dealer/manufacturer has replaced the first one, and a second replacement is pending. The failure shows inaccurate fuel levels including a full tank reading as 1/4 or less full. Subsequent refueling does not change the level reading. If the car thinks it is out of fuel, it may cease to operate (even if there is fuel in the tank).

    NHTSA complaint 11651602
20. Filed Mar 18, 2025Failure Dec 16, 2024Pompano Beach, FLExterior

    Driver side mirror shakes/vibrates excessively sometimes to the point of distorting images seen on the mirror. Many other users are reporting this issue with 2024 and 2025 Subaru Ascents. The issue has been there since the vehicle was purchased brand new. There are threads on reddit, facebook, and the Subaru Ascent forum, where many owners have reported this issue. Below is a link to a thread in the Subaru Ascent online forum. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

    NHTSA complaint 11649058