Complaints over time
Complaints about the 2025 Subaru Solterra peaked in 2025, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2025 Subaru Solterra
SUV, electric, 4WD/4-Wheel Drive/4x4, built in Japan. Owner complaints on file from Sep 8, 2025 to May 15, 2026.
Recall campaigns covering this model year21.12M vehicles or units across those campaigns
Owner complaints4Below the median 2025 suv
Severity index0.02025 suvs average 8.9
First 24 months4Complaints in its first two years
Components
25% of complaints about the 2025 Subaru Solterra name electrical system
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
2 recall campaigns cover the 2025 Subaru Solterra
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 25V-744 | Oct 30, 2025 | Software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse | Back-over prevention | 1,024,407 | Software update |
| 25V-577 | Sep 4, 2025 | During certain HVAC system faults, such as electrical compressor failure, the defroster and defogger system may become inoperative | Visibility and wipers | 94,320 | Software update |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2025 Subaru Solterra
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
4 complaints on file, page 1 of 1.
- Filed May 15, 2026Failure Sep 27, 2025Milpitas, CAVisibility/wiper
The windshield has distortion and can make the driver and front seat passenger feel carsick when looking through the windshield. Not feeling 100% can affect a driver's ability to safely operate the vehicle and that can affect other drivers nearby. I showed a customer Rep at Fremont Subaru and he confirmed the distortion and all of the other Subaru Solteras he looked at had the same problem. The customer rep has not responded to my numerous followup correspondence. I wrote several times to Subaru of America with no responses. This defect is from day one with no action from Subaru.
NHTSA complaint 11738151 - Filed Apr 20, 2026Failure Feb 21, 2026Witts Spring, ARElectrical system, Power train
Summary of Incident On February 21, 2026, a Level 2 charging event resulted in a catastrophic electrical failure involving my vehicle and the associated EV charging equipment. The incident caused: Severe damage to the EV charging connector (pigtail and receptacle) Destruction of my home inverter system Sustained electrical arcing between L1 and L2 conductors Loss of primary electrical service to my home The vehicle was actively charging at the time of the incident. Safety Concern The failure presents a significant safety risk, including: Potential for fire due to sustained electrical arcing Possible high-voltage backfeed from the vehicle’s onboard charger (OBC) onto the AC input lines Failure of protective devices (surge suppression components destroyed) Risk of similar incidents occurring in other vehicles The damage pattern suggests a high-energy electrical fault localized between L1 and L2 without ground involvement. Current Status Vehicle has been out of service since February 21, 2026 Subaru has had possession of the vehicle since February 24, 2026 No determination or repair has been provided after several weeks Requested Action I request that NHTSA: Investigate potential onboard charger (OBC) failure modes Evaluate risk of electrical backfeed or uncontrolled fault conditions during charging Determine whether this represents a broader safety defect affecting other vehicles
NHTSA complaint 11732522 - Filed Mar 20, 2026Failure Mar 1, 2026Plano, TXUnknown or other
BLUETOOTH CONNECTION WITH PHONE KEEPS DISCONNECTING WHILE I'M DRIVING AND/OR USING MY PHONE FOR CALLS/MAPS/GUIDANCE. DEALERSHIP TELLS ME THEY CANNOT DO ANYTHING ABOUT IT. USB CONNECTION HELPS, BUT STILL DROPS. SAFETY ISSUE, CAUSES MAJOR DISTRACTIONS.
NHTSA complaint 11725925 - Filed Sep 8, 2025Failure Aug 22, 2025Morgantown, WVSuspension
When going over Speed bumps, or experiencing a change in approach angle, primarily at speeds between 15 and 25 MPH, the Solterra's Left Front Suspension makes a click. it's not a knock or a thunk, it's a click. I went to the dealer, let them know the situation. They were unable to recreate the noise. Paperwork included.
NHTSA complaint 11685757
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
60 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- 15-308-23R Aug 20, 2026 · Service Bulletin/Repair Instructions
This Service Information Bulletin outlines a systematic procedure for diagnosing parasitic draw (dark/standby current) in vehicles experiencing battery drain when the ignition is off, leading to no-start conditions or frequent jump-starts.This is an revised… - 19-04-26 Aug 14, 2026 · Service Bulletin/Repair Instructions
This Bulletin provided diagnostic procedure information to be followed when addressing Dark Current / Parasitic Draw concerns on Subaru EV vehicles. - 15-309-23R Aug 13, 2026 · Service Bulletin/Repair Instructions
This Service Information Bulletin has been developed to outline the steps for gathering basic but essential information during diagnosis of Infotainment concerns. (This is an revised version of the original bulletin.) - 15-304-22R Aug 13, 2026 · Service Bulletin/Repair Instructions
This Bulletin has been developed to outline the steps for gathering basic but essential information during diagnosis of Infotainment concerns. (This is an revised version of the original bulletin.) - Article Locator Aug 5, 2026 · Other
Techtips newsletter locator index. - 15-333-25R Aug 1, 2026 · Service Bulletin/Repair Instructions
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. This is an revised version of the original bulletin - 15-334-25R Jul 28, 2026 · Service Bulletin/Repair Instructions
This Bulletin outlines the diagnostic procedures to be followed when identifying dark current/parasitic draw concerns caused by third-party mobile applications on Solterra, Trailseeker, and Uncharted vehicles. (This is an revised version of the original bul… - 15-334-25R Jun 30, 2026 · Service Bulletin/Repair Instructions
This Bulletin outlines the diagnostic procedures to be followed when identifying dark current/parasitic draw concerns caused by third-party mobile applications on Solterra vehicles. (This is an revised version of the original bulletin.) - SubaruNet Annoucement (E Jun 12, 2026 · Other
This announcement is requesting retailer staff to retain the EyeSight protective hood covers from Generation 4 EyeSight cameras. - 19-02-26 Jun 1, 2026 · Service Bulletin/Repair Instructions
This bulletin provides information on how to identify which high voltage battery repairs can be performed at the retailer level. - 01-167-08R May 18, 2026 · Service Bulletin/Repair Instructions
This bulletin contains additional information for recommended materials listed in the Service Manuals for individual models. - 15-309-23R May 6, 2026 · Service Bulletin/Repair Instructions
This Bulletin has been developed to outline the steps for gathering basic but essential information during diagnosis of Infotainment concerns. - SubaruNet Announcement (R May 4, 2026 · Other
This announcement provides information on the remanufactured CVT transmission program. - 03-97-26 Apr 24, 2026 · Service Bulletin/Repair Instructions
This bulletin announces the service manual correction regarding clutch master cylinder reservoir service procedures. - 01-167-08R Apr 24, 2026 · Service Bulletin/Repair Instructions
This bulletin contains additional information for recommended materials listed in the Service Manuals for individual models. - 01-184-22R Apr 24, 2026 · Service Bulletin/Repair Instructions
This Bulletin announces the Pre-Delivery Inspection (PDI) procedure for Solterra. - WRE-25R Apr 24, 2026 · Service Bulletin/Repair Instructions
Subaru of America, Inc. (Subaru) has initiated a safety recall for certain 2023-2025 model year Solterra Vehicles to update the Parking Assist Electronic Control Unit (ECU) software. - 05-97-26 Apr 20, 2026 · Service Bulletin/Repair Instructions
This Bulletin provides the diagnostic procedures to be followed when addressing customer concerns of steering wheel/vehicle body vibration when driving at highway speeds when tire/wheel balance is suspected. - 07-240-26R Apr 30, 2026 · Service Bulletin/Repair Instructions
This Service Information Bulletin was developed to provide interim guidance for vehicles exhibiting DTC B2A20. - 12-277-26 Apr 20, 2026 · Service Bulletin/Repair Instructions
This Service Information Bulletin announces a design change to the tailgate rear taillight assembly. - WRF-25R Apr 2, 2026 · Service Bulletin/Repair Instructions
In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a service program for certain 2025 model year Solterra vehicles equipped with a rear window defogger which is connected to a power distribution box by a wire harness. - 15-219-18R Mar 16, 2026 · Service Bulletin/Repair Instructions
This bulletin contains information to help when attempting to complete the STARLINK Telematics subscription process, an Error Code 202 and / or 204 may occur preventing the process from completing successfully - SubaruNet Announcement (A Mar 4, 2026 · Other
This announcement provides information on the use of aftermarket services or tools for programming immobilizer keys/fobs. - 10-105-25R Mar 26, 2026 · Service Bulletin/Repair Instructions
This bulletin announces the new procedure and Warranty Fail Code for FirstTime air conditioning (A/C) performance concerns possibly resulting from an undetected A/C refrigerant leak. - 01-167-08R Mar 26, 2026 · Service Bulletin/Repair Instructions
This bulletin contains additional information for recommended materials listed in the Service Manuals for individual models. - WRD-25R Mar 3, 2026 · Service Bulletin/Repair Instructions
Subaru of America, Inc. (Subaru) has initiated a safety recall for certain 2023-2025 model year Solterra Vehicles to update the HVAC control ECU software. - 07-240-26R Feb 25, 2026 · Service Bulletin/Repair Instructions
This Service Information Bulletin was developed to provide interim guidance for 2026 model year vehicles exhibiting DTC B2A20 with gen 4 Telematics. - 10-105-25R Feb 6, 2026 · Service Bulletin/Repair Instructions
This bulletin announces the new procedure and Warranty Fail Code for FirstTime air conditioning (A/C) performance concerns possibly resulting from an undetected A/C refrigerant leak. - WRD-25R Feb 6, 2026 · Service Bulletin/Repair Instructions
Subaru of America, Inc. (Subaru) has initiated a safety recall for certain 2023-2025 model year Solterra Vehicles to update the HVAC control ECU software. - SubaruNet Announcement (W Feb 2, 2026 · Other
This announcement provides updates for ordering parts for the WRF-25 Solterra Power Distribution Box Replacement Campaign. - WRF-25 Jan 15, 2026 · Service Bulletin/Repair Instructions
In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a service program for certain 2025 model year Solterra vehicles equipped with a rear window defogger which is connected to a power distribution box by a wire harness. - Subaru Tech Tips Special Jan 15, 2026 · Service Bulletin/Repair Instructions
This Subaru service and technical support line newsletter provides information on the next phase of TechShare. - 15-300-22R Jan 12, 2026 · Service Bulletin/Repair Instructions
This Bulletin provides the diagnostic procedure for the STARLINK® Remote Engine Start (RES). - Subarunet Announcement (E Jan 12, 2026 · Other
This announcement has been created to address difficulties with software updates on Subaru Select Monitors with DST-010 interface firmware has been updated. - Subarunet Announcement (W Jan 12, 2026 · Other
In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a service program for certain 2025 model year Solterra vehicles equipped with a rear window defogger which is connected to a power distribution box by a wire harness. - 01-184-22R Dec 23, 2025 · Service Bulletin/Repair Instructions
This Service Information Bulletin announces the Pre-Delivery Inspection (PDI) procedure for Solterra. - 15-334-25 Dec 12, 2025 · Service Bulletin/Repair Instructions
This Bulletin outlines the diagnostic procedures to be followed when identifying dark current/parasitic draw concerns caused by third-party mobile applications on Solterra vehicles. - 18-226-25R Dec 8, 2025 · Service Bulletin/Repair Instructions
This Service Information Bulletin provides the Service Manual Correction to the diagnostic procedure for DTC B2A16 (Immobilizer Key Collation Diagnosis). - WRE-25 Dec 5, 2025 · Other
Subaru of America, Inc. (Subaru) has initiated a safety recall for certain 2023-2025 model year Solterra Vehicles to update the Parking Assist Electronic Control Unit (ECU) software. - SubaruNet Announcement (W Dec 5, 2025 · Other
This is an update to safety recall WRE-25 Solterra Parking Assist ECU reprogramming. - 15-333-25 Dec 2, 2025 · Service Bulletin/Repair Instructions
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. - Subaru Tech Tips (Article Nov 20, 2025 · Other
Subaru service article locator. - Subaru Tech Tips (Article Nov 20, 2025 · Other
Subaru service article locator. - WRE-25 Nov 12, 2025 · Other
Subaru of America, Inc. (Subaru) has initiated a safety recall for certain 2023-2025 model year Solterra Vehicles to update the Parking Assist Electronic Control Unit (ECU) software. - SubaruNet Announcement (W Nov 12, 2025 · Other
This announcement is to provide an update regarding the WRE-25 Solterra park assist ECU reprogramming recall. - 15-308-23R Oct 28, 2025 · Service Bulletin/Repair Instructions
This Service Information Bulletin outlines a systematic procedure for diagnosing parasitic draw (dark/standby current) in vehicles experiencing battery drain when the ignition is off, leading to no-start conditions or frequent jump-starts. - SubaruNet Announcement (W Oct 31, 2025 · Other
This announcement provides information on a new safety recall WRE-25 Solterra parking assist ECU reprogramming. - 15-130-08R Oct 29, 2025 · Service Bulletin/Repair Instructions
This bulletin provides information on the load carrying capacity reduced label when a port-installed or retailer-installed accessory exeeds 1.5 percent of the GVWR or 100 pounds, which ever is lower. - Subaru Tech Tips (Article Oct 28, 2025 · Other
Subaru tech tips newsletter article locator. - Subaru Tech Tips (Article Oct 28, 2025 · Other
Subaru tech tips newsletter article locator. - 07-236-25 Oct 23, 2025 · Service Bulletin/Repair Instructions
This Bulletin outlines a comprehensive update to the dark current/parasitic draw diagnosis & testing procedures. - 07-233-25R Oct 23, 2025 · Service Bulletin/Repair Instructions
This Bulletin provides details on a new formal testing, charging, and tracking procedure for all 12-volt batteries in new vehicle inventory. - WRD-25R Oct 17, 2025 · Service Bulletin/Repair Instructions
Subaru of America, Inc. (Subaru) has initiated a safety recall for certain 2023-2025 model year Solterra Vehicles to update the HVAC control ECU software. - SubaruNet announcement WR Oct 10, 2025 · Other
The purpose of this announcement is to provide an update to the WRD-25 Solterra HVAC ECU reprogramming safety recall. - 15-219-18R Sep 30, 2025 · Service Bulletin/Repair Instructions
This bulletin addresses cases when attempting to complete the STARLINK Telematics subscription process, an Error Code 202 and / or 204 may occur preventing the process from completing successfully. - WRD-25 Sep 12, 2025 · Service Bulletin/Repair Instructions
Subaru of America, Inc. (Subaru) has initiated a safety recall for certain 2023-2025 model year Solterra Vehicles to update the HVAC control ECU software. - SubaruNet Announcement (W Sep 12, 2025 · Other
WRD-25 Solterra HVAC ECU reprogramming safety recall and stop sale procedure. - 10-105-25R Sep 5, 2025 · Service Bulletin/Repair Instructions
This bulletin announces the new procedure and Warranty Fail Code for FirstTime air conditioning (A/C) performance concerns possibly resulting from an undetected A/C refrigerant leak. - SubaruNet Announcement Sep 4, 2025 · Other
Subaru of America, Inc. (Subaru) has initiated a safety recall for certain 2023-2025 model year Solterra Vehicles to update the HVAC control ECU software. - 07-233-25 Sep 3, 2025 · Service Bulletin/Repair Instructions
This Bulletin provides details on a new formal testing, charging, and tracking procedure for all 12-volt batteries in new vehicle inventory wjhich must be tested and reported every 30 days.
Source: NHTSA manufacturer communications files.