Model year

2017 Thomas Built Buses Saf-T-Liner C2

Body and fuel not decoded. Owner complaints on file from no date to no date.

Recall campaigns covering this model year28137k vehicles or units across those campaigns
Owner complaints0Not enough peers on file
Severity indexNoneCrash, fire, injury or death per 100
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2017 Thomas Built Buses Saf-T-Liner C2 by year filed

Owner complaints about this model year, by the year they were filed with NHTSA.

No campaigns match these filters.Reset filters
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

Complaints by component

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

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Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

28 recall campaigns cover the 2017 Thomas Built Buses Saf-T-Liner C2

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2017 Thomas Built Buses Saf-T-Liner C2
CampaignFiledSubjectComponentVehiclesRemedy
19V-712Oct 4, 2019Seats may have been manufactured with styrene blocks that may not provide sufficient impact absorption in certain specific areas around the steel…Seats53,528Repair or modification
19V-686Sep 27, 2019Flex-Plate/Torque Converter fasteners may have been insufficiently tightenedPowertrain618Repair or modification
19V-444Jun 11, 2019Driver side rear brakes may dragBrakes11,546Repair or modification
18V-878Dec 10, 2018Roof adhesive that supports the roof header may not have been properly appliedStructure32Repair or modification
18V-877Dec 10, 2018Roof adhesive that supports the roof header may not have been properly appliedStructure6,031Repair or modification
18V-561Aug 23, 2018In the event of a crash, the seat's foot may pull through the bolted joint at the bus floorSeats33Repair or modification
18V-560Aug 23, 2018Wheelchair lift positioning input cam may fail while the lift is in use, allowing the platform to travel higher than the vehicle's floor heightAdaptive equipment84Part replacement
18V-352May 29, 2018Brake caliper mounting bolts on these vehicles may be insufficiently tightened, allowing the bolts to loosenBrakes2,767Repair or modification
18V-254Apr 19, 2018Wall mounting bracket may crack, causing the seat to not remain secured in place in the event of a crashSeats24Repair or modification
18V-253Apr 19, 2018Wall mounting bracket may crack, causing the seat to not remain secured in place in the event of a crashSeats23,102Repair or modification
18V-193Mar 26, 2018Wall mounting bracket may crack, which may cause the seat to not remain secured in place in the event of a crashSeats6Repair or modification
18V-192Mar 26, 2018Wall mounting bracket may crack, which may cause the seat to not remain secured in place in the event of a crashSeats6,606Repair or modification
18V-190Mar 26, 2018Propane fuel line may contact the j-hook body support bracket that could cause chafing resulting in a propane leakFuel system957Part replacement
18V-083Jan 30, 2018These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the…Equipment606Part replacement
17V-729Nov 17, 2017Under load, the seat belt buckle mount rod can fractureSeat belts51Part replacement
17V-665Oct 19, 2017Affected vehicles are propane-powered and have propane fuel lines that may contact the transmission yoke, possibly causing a propane leakFuel system916Inspection
17V-589Sep 21, 2017Reinforcement bracket may be missing from the seats that have 3-point seat beltsSeats28Repair or modification
17V-587Sep 21, 2017Reinforcement bracket may be missing from the seats that have 3-point seat beltsSeats53Repair or modification
17V-454Jul 17, 2017In the event of a crash, the wheelchair pocket track anchorage may not adequately secure a the wheelchairEquipment32Not stated
17V-453Jul 17, 2017In the event of a crash, the wheelchair pocket track anchorage may not adequately secure a the wheelchairEquipment1,462Not stated
16V-712Oct 5, 2016Brake transmission shift interlock feature may be inoperable making it possible to shift into a drive gear without first pressing the brake pedalPowertrain162Software update
16V-664Sep 14, 2016In the event of a brake malfunction, these clusters may illuminate the Brake System Malfunction telltale/indicator lamp with the word "PARK"…Electrical system1,621Part replacement
16V-657Sep 13, 2016During a fast fuel fill, an internal seal on a filling valve may dislodge allowing fuel to leak after the tank has been filledFuel system114Not stated
16V-631Aug 31, 2016Affected lifts are equipped with folding link arms that may have pivot holes that are too big, allowing the bearings to move out of positionAdaptive equipment3Part replacement
16V-629Aug 31, 2016Affected lifts are equipped with folding link arms that may have pivot holes that are too big, allowing the bearings to move out of positionAdaptive equipment958Part replacement
16V-395Jun 2, 2016In the affected vehicles, the stem that connects the outside emergency door handle to the emergency door opening mechanism may corrodeStructure24,698Part replacement
16V-080Feb 10, 2016Affected stop arms have a reflective decal that may peel loose from the stop armOther or unknown878Part replacement
15V-843Dec 15, 2015In the event of a severe rear-end collision, the seats may tilt rearwardSeats508Repair or modification
Source: NHTSA ODI recalls file.
Owner complaints

What owners reported about the 2017 Thomas Built Buses Saf-T-Liner C2

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

0 complaints on file.

    Source: NHTSA ODI complaints file.
    Investigations

    1 NHTSA investigation on file

    • PE19007 Preliminary evaluation, Suspension
      Rear Leaf Spring Fractures
      Opened Jun 18, 2019, closed Oct 17, 2023
    Source: NHTSA ODI investigations file.
    Service bulletins

    265 manufacturer communications cover this model year

    Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.

    • SS581032-FCCC Apr 10, 2025 · Other
      Service Solution for DEF Header Service Replacement Additional Parts (293)
    • WI24-019 Nov 11, 2024 · Warranty Program/Extension
      Warranty Information letter for Detroit Line or Line Seal, High Pressure Fuel Injector Standard Repair Time Updates
    • CXA_10_17_CARB Truck Chec Oct 17, 2024 · Other
      CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check.
    • SS1023366-Detroit Sep 16, 2024 · Other
      Service Solution for Detroit Successful Regen Reference for GHG17 DD Engines
    • CumminsB6.7SSI Apr 26, 2024 · Service Bulletin/Repair Instructions
      Extended Warranty Policy for certain Cummins B6.7 engines with SSI DEF headers for EPA and CARB Emissions Reporting
    • ICI24-006 Feb 20, 2024 · Service Bulletin/Repair Instructions
      Important Campaign Information letter for FL974 - Revised Bulletin & Population
    • FL974 Feb 20, 2024 · Service Bulletin/Repair Instructions
      Revised Emissions Recall: Cummins DEF Sensor Shortage. REVISION: Some vehicles formerly in Group F have been moved to Group G and have been assigned a new part number as specified in Table 1. An SRT for 'Calibration Code Only: Update or Confirm' has been ad…
    • FL974 Jan 19, 2024 · Service Bulletin/Repair Instructions
      Emissions Recall: Cummins DEF Sensor Shortage
    • SBT49-008 Oct 27, 2022 · Service Bulletin/Repair Instructions
      Thomas Built Buses Service Bulletin for DEF Connector Reinforcement Caps. Some customers experience separation of the diesel exhaust fluid (DEF) lines from the connection ports in extreme cold temperatures. To prevent this, a process was developed to secure…
    • CALTB01-001 Oct 8, 2018 · Service Bulletin/Repair Instructions
      Customer Advisory Letter on Enabling the Stay Warm Feature
    • PAB040-2020 Nov 3, 2020 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on RH 3 POS Switch for Electric Operated Entrance Door
    • PAB036-2020 Oct 21, 2020 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on Lettering Changes - Notification
    • PAB035-2020 Oct 13, 2020 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on Axial Mounted Air Disc Brake Caliper for Saf-T-Liner C2
    • PAB033-2020 Sep 15, 2020 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on Hankook DH37 Drive Tire/ Spare Tire
    • PAB028-2020 Jul 22, 2020 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on Heater Hose Changes
    • PAB026-2020 Jul 17, 2020 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on National Driver’s Seat Update
    • PAB025-2020 Jul 16, 2020 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on Jouley Warranty Update
    • PAB024-2020 Jun 1, 2020 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on MY2020 DD5 Engine Updates
    • PAB014-2020 Mar 26, 2020 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on Defender Composite Stop Arm Changes
    • PAB011-2020 Mar 18, 2020 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on C2 Backup Camera Package Changes
    • PAB010-2020 Mar 17, 2020 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on Buy America Cummins B6.7 Engine
    • PAB009-2020 Mar 5, 2020 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on Roof Top Lettering (Addendum)
    • PAB007-2020 Feb 25, 2020 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on 12V Outlets Update
    • PAB006-2020 Feb 21, 2020 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on Defender Electric Crossing Arm
    • PAB005-2020 Feb 21, 2020 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on Alcoa Wheel Update – C2
    • PAB004-2020 Feb 10, 2020 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on ESC on C2 with PSI LPG Engine and Hydraulic Brakes
    • PAB002-2020 Jan 22, 2020 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on Power Outlet
    • PAB001-2020 Jan 10, 2020 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on Auto Reversing Door Update â“ C2
    • PAB048-2019 Dec 6, 2019 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on Data Book Update
    • PAB045-2019 Dec 3, 2019 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on LPG Update
    • PAB044-2019 Dec 2, 2019 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on DD5 Piston Standardization
    • PAB043-2019 Dec 2, 2019 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on Lettering Update
    • PAB042-2019 Nov 15, 2019 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on Allison 7 Year Warranty
    • PAB041-2019 Nov 13, 2019 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on Cummins 6.7L Update - Radiator
    • PAB040-2019 Nov 12, 2019 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on Alternator Update – C2
    • PAB039-2019 Nov 1, 2019 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on Suspension Auto-Reversing Door
    • PAB038-2019 Nov 1, 2019 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on Freedman Seating Update
    • PAB036-2019 Sep 27, 2019 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on Hendrickson Tapered Leaf Springs
    • PAB035-2019 Sep 25, 2019 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on Slide – n Click Update
    • PAB034-2019 Sep 17, 2019 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on Next Generation PV360
    • PAB032-2019 Aug 27, 2019 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on New Standard C2 Black Grille
    • PAB048A-2016 Nov 18, 2016 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on Engine Coolant Change Addendum
    • PAB045-2016 Nov 3, 2016 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on 2017 Cummins B6.7 Engines
    • PAB035-2016 Aug 11, 2016 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on MY2017 GM of Canada chassis pricing
    • PAB019-2015 Jun 26, 2015 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on 100 Year Anniversary
    • WI21-009 Apr 19, 2021 · Service Bulletin/Repair Instructions
      Warranty Information letter announcing that DTNA is increasing the Standard Diagnostic Times (SDTs) shown. The updated after treatment system (ATS) diesel exhaust fluid (DEF) pump times will be applied to repair orders opened on or after April 12, 2021.
    • WP21-007 Mar 22, 2021 · Service Bulletin/Repair Instructions
      Warranty Policy Letter for battery tags. DTNA determined that since adopting the AutoMeter BCT-460DTNA Powernet Assessment Tool (AutoMeter) as the required powernet system tester, not all battery tags have to be retained support Warranty-related claims.
    • SF539 Aug 1, 2017 · Service Bulletin/Repair Instructions
      SF539 TBB Saf-T-Liner C2 Entrance Door Welds
    • SF533 Aug 1, 2017 · Service Bulletin/Repair Instructions
      SF533 Instrument Cluster Update
    • WI21-004 Feb 1, 2021 · Service Bulletin/Repair Instructions
      Warranty Information Letter for Detroit Resources: Exploded View DD Platform and DT12 Posters. Detroit's TechComm team created visual aids for the network and released exploded view posters for DD platform engines. In early 2021, Detroit added multiple DT12…
    • 21OEM-06 Feb 19, 2021 · Service Bulletin/Repair Instructions
      Starting on November 23, 2020, DiagnosticLink 8.13 (Build 4527) was made available. Current subscribers of DiagnosticLink 8.11 or 8.12 may upgrade to DiagnosticLink 8.13 at no cost. All DTNA Service shops & OEM locations are required to maintain the latest …
    • ICI21-004 Feb 15, 2021 · Service Bulletin/Repair Instructions
      Important Campaign Information Letter for Dealer Travel for Campaign Performance – TBB.
    • WI21-006 Feb 15, 2021 · Service Bulletin/Repair Instructions
      Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines.
    • WI20-014R Feb 8, 2021 · Service Bulletin/Repair Instructions
      Revised Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimi…
    • Techtalk8013 Dec 31, 2020 · Service Bulletin/Repair Instructions
      Tech Talk discussion on M2 school bus ABS issues.
    • SBT35-004 Dec 23, 2020 · Service Bulletin/Repair Instructions
      Thomas Built Buses Service Bulletin for Axle Flange Gasket Replaced with O-Ring. Daimler Trucks North America has released a new axle shaft to hub rubber O-ring (part number 11-30728-000) as a replacement for the paper gasket (part number 11-14418-000). The…
    • SS1034831 Dec 3, 2020 · Service Bulletin/Repair Instructions
      Service Solution for Replacement Parts to Address Exhaust Brackets
    • WP20-018R Dec 8, 2020 · Service Bulletin/Repair Instructions
      Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Re…
    • WP20-018 Dec 7, 2020 · Service Bulletin/Repair Instructions
      Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot pa…
    • SBT54-025 Oct 27, 2020 · Service Bulletin/Repair Instructions
      Thomas Built Bus Service Bulletin for When troubleshooting powernet issues, use the BCT-460DTNA PowerNet Assessment Tool. As of May 29, 2018, the AutoMeter® is the only Daimler-approved tool for troubleshooting vehicle powernet issues.
    Source: NHTSA manufacturer communications files.