Model year

2023 Thomas Built Buses Saf-T-Liner C2

Body and fuel not decoded. Owner complaints on file from no date to no date.

Recall campaigns covering this model year1246k vehicles or units across those campaigns
Owner complaints0Not enough peers on file
Severity indexNoneCrash, fire, injury or death per 100
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2023 Thomas Built Buses Saf-T-Liner C2 by year filed

Owner complaints about this model year, by the year they were filed with NHTSA.

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Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

Complaints by component

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

No campaigns match these filters.Reset filters
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

12 recall campaigns cover the 2023 Thomas Built Buses Saf-T-Liner C2

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2023 Thomas Built Buses Saf-T-Liner C2
CampaignFiledSubjectComponentVehiclesRemedy
24V-478Jun 26, 2024Audible emergency warning alarm sounds may not activate when the emergency hatch or window is openStructure162Software update
23V-670Oct 3, 2023Fasteners for the emergency exit door may loosen and detach, which can allow the emergency exit door to open unexpectedlyStructure173Repair or modification
23V-669Oct 3, 2023Fasteners for the emergency exit door may loosen and detach, which can allow the emergency exit door to open unexpectedlyStructure20,668Repair or modification
23V-209Sep 13, 2023Automatic low voltage disconnect switch may fail, resulting in a loss of drive power, power steering, or vehicle lightingElectrical system380Not stated
23V-333May 9, 2023Rear interior joint may have been manufactured incorrectly, resulting in insufficient joint strengthStructure23,590Repair or modification
23V-259Apr 7, 2023Tie rod may be missing a fastener, allowing the steer arm to detachSteering48Part replacement
23V-238Apr 4, 2023Tie rod may be missing a fastener, allowing the steer arm to detachSteering306Part replacement
22V-876Nov 23, 2022Insufficient connection in the battery pack may cause the battery management system to shut down unexpectedlyElectrical system151Part replacement
22V-553Jul 29, 2022Engine control module (ECM) may experience an internal short-circuit, which can result in an unexpected engine shut downEngine and cooling71Part replacement
22V-441Jun 22, 2022Buses may not have a sufficient number of emergency exitsStructure3Not stated
22V-439Jun 20, 2022Engine control module (ECM) may set a fault code that results in an unexpected engine shut downEngine and cooling258Software update
22V-438Jun 20, 2022Engine control module (ECM) may set a fault code that results in an unexpected engine shut downEngine and cooling461Software update
Source: NHTSA ODI recalls file.
Owner complaints

What owners reported about the 2023 Thomas Built Buses Saf-T-Liner C2

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

0 complaints on file.

    Source: NHTSA ODI complaints file.
    Investigations

    NHTSA has not opened an investigation on this model year

    Source: NHTSA ODI investigations file.
    Service bulletins

    49 manufacturer communications cover this model year

    Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.

    • CXA 07_25_F1011,F1015 Lbl Jul 17, 2026 · Other
      CX Advocate for Lost/Damaged Replacement F1011/F1015 Labels
    • SS 583814 May 1, 2026 · Other
      Service Solution for A22-82459-000 Wiper Motor Wiring Connector Pinned Wrong (305)
    • FleetCom_Heater Core Dec 11, 2025 · Other
      Fleet Communications for Heater Core Plugging
    • FL997-DLR LTR Nov 25, 2025 · Emissions
      Revised Emission Recall for FCCC Clean Idle Label
    • FL997-Bulletin Nov 25, 2025 · Emissions
      Revised Emission Recall for FCCC Clean Idle Label
    • F1011-DLR LTR Nov 14, 2025 · Emissions
      Revised Emissions Recall for GHG Label Emissions Recall
    • ICI25-026 Nov 14, 2025 · Other
      Important Campaign Information for F1011 & F1015 Campaigns Revised
    • F1011-Bulletin Nov 14, 2025 · Emissions
      Revised Emissions Recall for GHG Label Emissions Recall
    • PAB016-2025 Oct 2, 2025 · Other
      Producat Awareness Bulletin for Saf-T-Liner C2 Headlamp Updates
    • MYCOM_09092025-1 Sep 9, 2025 · Other
      My communications for DTNA Announces Extended Coverage Policy Updates
    • MYCOM_09022025-1 Sep 2, 2025 · Other
      My Communications for UFI 0-Ring Announcement
    • ICI21-016 Aug 5, 2025 · Other
      Revised Important Campaign Information letter for (Revised) CPWA Recall Program
    • F1011-DLR LTR Jul 11, 2025 · Emissions
      Revised Emissions Recall for GHG Label Emissions Recall
    • F1011-Bulletin Jul 11, 2025 · Emissions
      Revised Emissions Recall for GHG Label Emissions Recall
    • F1011-OWN LTR Jul 7, 2025 · Emissions
      Emissions Recall for GHG Label Emissions Recall
    • F1011-DLR LTR Jul 7, 2025 · Emissions
      Emissions Recall for GHG Label Emissions Recall
    • ICI25-014 Jul 11, 2025 · Other
      Important Campaign Information letter for F1011 Campaign Revised
    • F1011-Bulletin Jul 7, 2025 · Emissions
      Emissions Recall for GHG Label Emissions Recall
    • PB33-004-FTL Jun 11, 2025 · Service Bulletin/Repair Instructions
      Parts Bulletin for Tie Rod Assembly Part Breakdown
    • SS1033857-TBB Jun 17, 2025 · Other
      Service Solution for Floor Covering Bubbles
    • SS89-TBB Apr 3, 2025 · Other
      Service Solution for Windshield Stress Crack Info only
    • SS298-TBB Feb 5, 2025 · Other
      Service Solution for C2 Low tone in the ICU
    • ICI25-002 Jan 7, 2025 · Other
      Important Campaign Information letter for FL997 Emissions Recall - Revised Bulletin/Population
    • FL997-DLR LTR Jan 7, 2025 · Emissions
      Revised emissions recall for FCCC Clean Idle Label
    • FL997-Bulletin Jan 7, 2025 · Emissions
      Revised emissions recall for FCCC Clean Idle Label
    • WI24-019 Nov 11, 2024 · Warranty Program/Extension
      Warranty Information letter for Detroit Line or Line Seal, High Pressure Fuel Injector Standard Repair Time Updates
    • CXA_10_17_CARB Truck Chec Oct 17, 2024 · Other
      CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check.
    • SS292-TBB Oct 3, 2024 · Other
      Service Solution for EB2 MCC Controller Update, Intellipark Keep-Awake
    • SS1023366-Detroit Sep 16, 2024 · Other
      Service Solution for Detroit Successful Regen Reference for GHG17 DD Engines
    • ICI24-035 Sep 30, 2024 · Other
      Important Campaign Information for FL997 Emissions Recall Campaign Suspended
    • FICM Email Aug 8, 2024 · Other
      Fuel Injector Cleaner Updated Procedure
    • FICM Cleaning Aug 8, 2024 · Other
      Cleaning Gen5 Engine Fuel Injectors
    • FICM Priming Aug 8, 2024 · Other
      Fuel Injection Cleaning Machine Priming Procedures
    • FICM Setup Aug 8, 2024 · Other
      Draft Fuel Injection Cleaning Machine (FICM) Setup Instructions
    • FL997-OWN LTR Jul 11, 2024 · Emissions
      Emission Recall for FCCC Clean Idle Label
    • FL997-DLR LTR Jul 11, 2024 · Emissions
      Emission Recall for FCCC Clean Idle Label
    • FL997-Bulletin Jul 11, 2024 · Emissions
      Emission Recall for FCCC Clean Idle Label
    • PAB013-2023 Mar 7, 2023 · Service Bulletin/Repair Instructions
      Product Awareness Bulletin for NEW RESTRICTIONS FOR CARB OPT-IN DOMICILES
    • PAB004-2023 Jan 24, 2023 · Service Bulletin/Repair Instructions
      Product Awareness Bulletin for IMMI SABRE SafeGuard Belt Ready (SBR) SEATS. Beginning January 30, 2023 IMMI' s new Sabre seats will be available to select in RACE for use on all new orders for TBB products. The new SafeGuard Belt Ready (SBR) seats provide s…
    • PAB003-2023 Jan 24, 2023 · Service Bulletin/Repair Instructions
      Product Awareness Bulletin for SUSPENSION OF FREEDMAN SEATS TYPES C & D. Effective 1/27/2023, we are suspending Freedman Seat options for our Saf T Liner C2, eC2, HDX and EFX vehicles. Structural body changes now planned for 1/1/2024 implementation needed t…
    • PAB002A-2023 Jan 26, 2023 · Service Bulletin/Repair Instructions
      Product Awareness Bulletin for NEW EXTENDED WARRANTY OPTIONS â“TOWING (revised)
    • PAB002-2023 Jan 23, 2023 · Service Bulletin/Repair Instructions
      Product Awareness Bulletin for NEW EXTENDED WARRANTY OPTIONS-TOWING.
    • PAB061-2022 Dec 9, 2022 · Service Bulletin/Repair Instructions
      Product Awareness Bulletin for First Light Fully Illuminated Stop Arms - Saf-T-Liner C2 and eC2
    • PAB062-2022 Dec 15, 2022 · Service Bulletin/Repair Instructions
      Product Awareness Bulletin for Battery Option Updates - C2
    • SBT49-008 Oct 27, 2022 · Service Bulletin/Repair Instructions
      Thomas Built Buses Service Bulletin for DEF Connector Reinforcement Caps. Some customers experience separation of the diesel exhaust fluid (DEF) lines from the connection ports in extreme cold temperatures. To prevent this, a process was developed to secure…
    • PAB058-2022 Oct 13, 2022 · Service Bulletin/Repair Instructions
      Product Awareness Bulletin for CUMMINS CNG POWERTRAIN DISCONTINUATION. Effective 12/15/2022, we will sundown the Cummins B6.7N compressed natural gas (CNG) powered engine options for our SafSaf-T-Liner C2.
    • PAB054-2022 Sep 22, 2022 · Service Bulletin/Repair Instructions
      Product Awareness Bulletin for WELDON LAMP SHORTAGE –CONTAINMENT. We’ve been notified by Weldon that they are no longer able to provide LED lamp 162362. This light is across all product lines and this shortage will impact our production beginning the week o…
    • PAB052-2022 Sep 16, 2022 · Service Bulletin/Repair Instructions
      Product Awareness Bulletin for LOWER RADIATOR GUARD NOW OPTIONAL EQUIPMENT.
    • PAB041-2022 Jun 30, 2022 · Service Bulletin/Repair Instructions
      Product Awareness Bulletin for Bridgestone Tires Discontinuation. As TBB continues to work through supply shortages that threaten delivery of vehicles, we will need to discontinue Bridgestonetires until further notice.
    Source: NHTSA manufacturer communications files.