Complaints over time
Complaints about the 2004 Thomas School BUS peaked in 2013, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2004 Thomas School BUS
Bus, diesel, built in United States. Owner complaints on file from Sep 23, 2013 to Sep 23, 2013.
Recall campaigns covering this model year1634 vehicles or units across those campaigns
Owner complaints1Close to the median 2004 bus
Severity index100.02004 buss average 19.2
First 24 months0Complaints in its first two years
Components
100% of complaints about the 2004 Thomas School BUS name electrical system
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
One recall campaign covers the 2004 Thomas School BUS
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 05V-284 | Jun 14, 2005 | Certain freightliner trucks and thomas school buses equipped with holland/neway air suspension systems, a transverse beam casting may fracture… | Suspension | 634 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2004 Thomas School BUS
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Sep 23, 2013Failure Sep 23, 2013EAU Claire, WIElectrical systemFire
TL* THE CONTACT OWNS A 2004 THOMAS SCHOOL BUS BODY EQUIPPED WITH AN INTERNATIONAL CHASSIS. THE CONTACT STATED THAT BURNING FUMES WERE EMITTED FROM UNDER THE DASHBOARD AND WITHIN MINUTES, THE VEHICLE HAD BECOME ENGULFED IN FLAMES. THERE WERE NO INJURIES AND A FIRE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS DESTROYED. A PRELIMINARY INVESTIGATION WAS CONDUCTED AND THE CONTACT STATED THAT THE FIRE WAS CAUSED BY AN ELECTRICAL FAILURE UNDER THE DASHBOARD. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS UNKNOWN.
NHTSA complaint 10545001
Source: NHTSA ODI complaints file.
Investigations
1 NHTSA investigation on file
- EA07002 Engineering analysis, Steering
STEERING COLUMN WELD CRACKS
Opened Jan 30, 2007, closed Jul 12, 2007 · led to a recall
Source: NHTSA ODI investigations file.
Service bulletins
1 manufacturer communication cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- PS-13-8 Nov 29, 2010 · Service Bulletin/Repair Instructions
THOMAS BUILT BUS: ALL MODELS OF THOMAS BUSES USING AUTOMATIC SLACK ADJUSTERS. THE AUTOMATIC SLACK ADJUSTERS ARE ROUTINELY BEING ADJUSTED BY SOME OPERATORS AND SERVICE TECHNICIANS TO MAKE BRAKE PUSHROD STROKE APPEAR TO BE WITH LEGAL BRAKE ADJUSTMENT LIMITS…
Source: NHTSA manufacturer communications files.