Other, gasoline, built in United States. Owner complaints on file from Feb 26, 2023 to Jul 29, 2025.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 21V-441 | Jun 10, 2021 | Heat shield between the LP tank and chassis muffler was not installed | Equipment | 321 | Repair or modification |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
3 complaints on file, page 1 of 1.
We purchased this brand new Thor, Axis from Lazydays, Tampa in January of 2022. We have only used it once since taking delivery (the slide was broken at that time). It has been in and out of the shop for months at a time for over 3 years, for various items, including the "brain" (3 times), the outside jacks, the slider, cracked windshield (while in service), severe water intrusion etc. The fact that this has been going on for so long and the response from Thor has been, "our only responsibility is to insure that you get service". No one wants this much service, expecially on something brand new. My husband is a Retired, 100% Disabled, Army Veteran and I can't tell you how this has stressed him. This is our 6th Camper and we have never had such a nightmare. Can you assist. We got it out of the shop yesterday....
NHTSA complaint 11676960The left front fender skirt came off while driving at highway speeds. This is a piece of exterior trim. This could create a road hazard for others, increasing the risk of a crash.
NHTSA complaint 11643085When driving at 60 MPH with the windshield wipers on and the windshield wet, the windshield wipers go beyond the outer edges of the windshield and get stuck there. Our safety is put at risk because the wipers stop working. The problem has been confirmed by the dealer that sold us the vehicle and the factory service center. The vehicle and component has been inspected by the manufacturer and sales dealer service representatives. There was no warning of any kind prior to the failure.
NHTSA complaint 11509182Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.