Other, gasoline, built in United States. Owner complaints on file from Aug 18, 2020 to Oct 2, 2020.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 20V-711 | Nov 17, 2020 | BIM (Battery Isolation Manager)/BIR (Battery Isolation Relay) is not watertight when exposed to engine compartment heat | Electrical system | 1,074 | Part replacement |
| 20V-444 | Jul 29, 2020 | Wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames | Airbags | 463 | Repair or modification |
| 20V-423 | Jul 22, 2020 | 100amp converter breaker was incorrectly installed at the battery tray when a 70amp breaker is required, possibly resulting in the wiring… | Electrical system | 934 | Part replacement |
| 20V-312 | May 28, 2020 | Rear part of the fender liner on the front axle may contact and chafe the brake hose, possibly resulting in a loss of brake fluid | Brakes | 566 | Part replacement |
| 20V-308 | May 27, 2020 | Owner's manual does not correctly specify the certain conditions under which the automatic parking function (Auto-P) operates | Equipment | 566 | Label or owner notice |
| 19V-775 | Oct 28, 2019 | Seatbelt-unfastened warning light will not illuminate for approximately five seconds after the ignition is moved to the "on" or "start" position | Electrical system | 378 | Software update |
| 19V-609 | Aug 20, 2019 | Battery cables may loosen on the battery isolation manager (BIM) or battery isolation relay (BIR), causing premature BIN/BIR failure or electrical… | Electrical system | 1,941 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
TL* THE CONTACT OWNS A 2020 THOR MOTOR COACH FREEDOM ELITE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, AND MAKING A LEFT TURN THE RV LOSS MOTIVE POWER, POWER STEERING, POWER BRAKES, AND STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE RV. THE CONTACT STATED THAT ON SEVERAL OCCASIONS. THE RV WAS TOWED TO WAXAHACHIE FORD LOCATED AT 1780 W. HWY 287 BYPASS, WAXAHACHIE, TX 75167, (972) 825-4500, AND THE SaTARTER WAS REPLACED. AFTER ANOTHER FAILURE, THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE FUEL RELAY MODULE WAS REPLACED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS REPAIRED AND PICK THE VEHICLE UP. WHILE BRINGING THE TO THE CONTACT, THE FAILURE RECURRED. THE VEHICLE REMAINED AT THE SAME DEALER FOR THE PAST TWO MONTHS. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,117.
NHTSA complaint 11362433A BICYCLIST ALERTED US AT 0630 THAT OUR RV WAS ON FIRE AS IT SAT PARKED, OFF AND UNPLUGGED IN OUR DRIVEWAY. WITHIN MINUTES THE ENTIRE RV WAS IN FLAMES AND WE EVACUATED OUR HOME SECONDS BEFORE THE RV EXPLODED ABOUT 5 FEET FROM OUR BEDROOM WINDOW. 7 FIRE TRUCKS RESPONDED. THE FIREFIGHTERS SAID THAT IF WE DIDN'T HAVE A METAL ROOF, OUR WHOLE HOUSE WOULD HAVE BEEN IN FLAMES BECAUSE OF THE HOT EMBERS ON THE ROOF. OUR HOME, CAR AND LANDSCAPING SUFFERED DAMAGE AS WELL FROM THE FLAMES. AT FIRST, WE WERE JUST HAPPY THAT NO ONE WAS IN IT AND THAT NO ONE WAS INJURED, BUT AFTER A FEW DAYS PASSED, I REALIZED THAT THIS EVENT WAS CATASTROPHIC AND WE ARE NOW LEFT WITH DAMAGES FROM A FAULTY PRODUCT AND THE EMOTIONAL TOLL OF ALL THE "WHAT IF" SCENARIOS!*DT*JB
NHTSA complaint 11350137Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.