Other, gasoline, built in United States. Owner complaints on file from Aug 8, 2018 to Nov 23, 2021.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 21V-845 | Oct 29, 2021 | External compartment outer door skin may separate from the motorhome during transit | Structure | 424 | Part replacement |
| 18V-812 | Nov 16, 2018 | Motorized windshield roller shade at the driver's seating position may unroll without warning while driving | Visibility and wipers | 1,485 | Repair or modification |
| 17V-758 | Nov 22, 2017 | See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf | Equipment | 110,400 | Part replacement |
| 16V-893 | Dec 13, 2016 | Affected vehicles have rear cargo door hinges with welds that may be inadequate for securing the hinge pin to the hinge plate | Structure | 209 | Part replacement |
| 16V-492 | Jun 30, 2016 | Affected vehicles are missing a warning label near the fuel fill station | Equipment | 49 | Repair or modification |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
3 complaints on file, page 1 of 1.
The front entry area and steps are falling down leaving an opening between the lower step and door (pictures in attached file). Every time we enter the coach the steps sag, drop, and the floor dips. What if we or someone falls as the steps drop, or falls through the floor? We are also concerned if they will just fall out while we are driving down the road?! When inspected by the Camping World Service Technician, the attachment bolts that hold the step box to the main flooring frame screws broke and the box and steps are falling down. He showed me the screws were improperly installed during manufacturing and described in writing what must be done to correct, and I forwarded the repair order (attached file) to Thor Motor Coach (TMC). TMC replied they will only advise. The Technician completed the Safety Recall 20V-804 for the Overhead Cabinets falling down on my Coach and is waiting for the TMC special tool for the Coach Windows Safety Recall. We noticed it about a year ago, however it has continued to get worse the past several months. We believe this is safety for us and others!
NHTSA complaint 11441432I was driving when the vehicle suddenly lost power; as it coasted to a stop, the cabin filled with gas smell. I stopped the vehicle and noticed significant amount of gasoline dripping from the engine. The vehicle was towed and service personnel determined the fuel line, specifically the plastic part that was clipped to the engine fuel rail, had catastrophically failed. The plastic clip separated from the metal end of the fuel line. This plastic piece is supposed to be permanently molded to the metal line. Once separated, the fuel line was still under pressure and pumping fuel directly on the engine, and was a significant fire hazard. I have the portion of the old line that failed. Ford replacement part number is 9C2Z*9S273*P Ford refused to replace part under power train warranty. The vehicle miles is ~10k and has been in service for 4 years.
NHTSA complaint 11438968THE ELECTRICAL JACKS ARE LOCATED UNDER THE KITCHEN SINK WASTE LINE. WHEN THE WASTE LINE BECOMES SEPARATED DUE TO TRAVELING VIBRATIONS IT ALLOWS WATER TO SEEP INTO THE JACKS WHICH CAUSED A SHORT AND FIRE. THE VEHICLE WAS PARKED AND HOOKED UP TO WATER AND ELECTRIC. THE MICROWAVE WAS IN USE. *TT
NHTSA complaint 11118462Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.