Model year

2020 Thor Motor Coach Palazzo

Other, diesel, 4x2, built in United States. Owner complaints on file from Sep 28, 2021 to Sep 18, 2024.

Recall campaigns covering this model year11,554 vehicles or units across those campaigns
Owner complaints31.5 times the median 2020 other
Severity index0.02020 others average 6.4
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2020 Thor Motor Coach Palazzo peaked in 2021, with 1 filed

Owner complaints about this model year, by the year they were filed with NHTSA.

00.250.50.7512021120222023202420252026
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

33% of complaints about the 2020 Thor Motor Coach Palazzo name electrical system

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

Electrical system
1
Lighting
1
Brakes
1
Structure
1
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

One recall campaign covers the 2020 Thor Motor Coach Palazzo

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2020 Thor Motor Coach Palazzo
CampaignFiledSubjectComponentVehiclesRemedy
19V-504Jun 30, 2019Vehicle control system software may cause the slide-out room to move unexpectedlyEquipment1,554Software update
Source: NHTSA ODI recalls file.
Owner complaints

What owners reported about the 2020 Thor Motor Coach Palazzo

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

3 complaints on file, page 1 of 1.

  1. Filed Sep 18, 2024Failure Sep 15, 2024Albuquerque, NMElectrical system, Exterior lighting

    The EATON Power Distribution Modual P\N A66-05172-00 (S\N 18108065) in my motorhome was in a recall associated with the failed rear tail lights, rear turn signals, brack lights, running lights and failure of towed vehicle lights plug. The modual was repaired as a result of the recall and was working properly. The repaired Modual failed again in less than 1000 miles driven resulting in no passenger tail light, no brake lights, no running lights, and no function of the towed vehicle lights plug. The recall on my PDM P\N A66-05172-00 was not successful as the PDM is not working and is a safety concern.

    NHTSA complaint 11615219
  2. Filed Feb 21, 2023Failure Feb 21, 202215,000 milesOrondo, WAService brakes, Critical fasteners

    The contact owns a 2020 Thor Palazzo built on a 2020 Freightliner X line chassis. The contact stated that while driving approximately 55 MPH during a storm, the air brakes system alarm illuminated. The contact immediately pulled over to the side of the roadway and turned off the RV. The RV was towed to the dealer who informed the contact that the air brake system had a pig tail that led into the transducer that had caused the chord to fracture. The dealer dried the moisture from the area and sprayed the area with silicon. The failure reoccurred approximately a year later when the contact had driven the RV during inclement weather. The vehicle was taken to another dealer who replaced the pig tail and transducer. The contact was informed by the dealer that due to the pig tail being attached so tightly and having no flexibility, the failure might recur. The manufacturer had been made aware of the failure. The failure mileage was approximately 15,000.

    NHTSA complaint 11508333
  3. Filed Sep 28, 2021Failure Sep 25, 2021Ivydale, WVBody

    The lower passenger side bracket between the fiberglass front of the body and the freightliner frame has released from the frame and is in danger of falling off. If this thing did come off and go bouncing down the road it could do some real damage. Noticed after other owners warned about the problem online.

    NHTSA complaint 11434764
Source: NHTSA ODI complaints file.
Investigations

NHTSA has not opened an investigation on this model year

Source: NHTSA ODI investigations file.
Service bulletins

1 manufacturer communication cover this model year

Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.

  • LTR 120519 Dec 5, 2019 ยท Service Bulletin/Repair Instructions
    This letter stated that there were no Service Bulletins or Technical Service Bulletins issued for the month of November, 2019.
Source: NHTSA manufacturer communications files.