Van, gasoline, FWD/Front-Wheel Drive, built in Mexico. Owner complaints on file from Dec 4, 2022 to Apr 27, 2023.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 23V-759 | Nov 10, 2023 | Solar panel frame may fracture around the mounting bolts, allowing the panel to detach from the vehicle | Equipment | 2,295 | Part replacement |
| 23V-285 | Apr 21, 2023 | Fuel hose between the inline fuel filter and the injection pump module (IPM) may have inadequate clamp force, possibly resulting in a gasoline leak | Fuel system | 2,919 | Part replacement |
| 23V-068 | Feb 10, 2023 | Retractable awning may extend unintentionally during transit | Equipment | 1,557 | Repair or modification |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
4 complaints on file, page 1 of 1.
The solar panel mounted by Thor on top of the van detached and flew off while I was driving on the highway and encountered cross wind. From what was left on the solar panel bracket, it looks like there were cracks in the metal around where the bolts were attached for a long time. The solar panel brackets were very loose and floppy allowing the panel to move while the vehicle was in motion or under high wind.
NHTSA complaint 11519263While driving my Thor RIZE with the powered Carefree Awning, after a hard turn, the awning randomly partially deploys several times, then return to closed position. I have now added a mirror to allow me to see the awning while driving. A few times after the battery disconnect have been re-engaged after being off for a few days, the first hard turn will have a better chance to result in the awning deploying, however it has not been consistent enough to demonstrate the action to the service department, so no action have been taken by them in the last two years.
NHTSA complaint 11503431On several occasions the carefree electric awning would extend while driving. I had to pull the power fuse.
NHTSA complaint 11501503This is a Thor Motor company RV Build The added solar panel is improperly installed . The blots used are pulling through the frame and will break free from wind while on the highway.
NHTSA complaint 11495956Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.