Van, gasoline, FWD/Front-Wheel Drive, built in Mexico. Owner complaints on file from Jan 27, 2023 to Feb 1, 2023.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 23V-285 | Apr 21, 2023 | Fuel hose between the inline fuel filter and the injection pump module (IPM) may have inadequate clamp force, possibly resulting in a gasoline leak | Fuel system | 2,919 | Part replacement |
| 23V-068 | Feb 10, 2023 | Retractable awning may extend unintentionally during transit | Equipment | 1,557 | Repair or modification |
| 22V-300 | May 5, 2022 | Quick disconnect fittings in the LP gas system may be cracked, causing a gas leak | Equipment | 3,374 | Part replacement |
| 21V-755 | Sep 28, 2021 | LP gas line may be too short and improperly installed, creating an excessive bend in the line which could rupture and leak | Equipment | 162 | Part replacement |
| 21V-396 | May 26, 2021 | Flex-190 Solar Panel junction box may short | Electrical system | 53 | Repair or modification |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
3 complaints on file, page 1 of 1.
2021 RAM PROMASTER/ 2022 THOR RIZE 18M RECREATIONAL VEHICLE. CONSUMER WRITES IN REGARD TO VEHICLE NOT BEING LEVEL AFTER TSB REPAIRS WERE MADE. THE CONSUMER STATED EVERYTHING SLANTS FORWARD SEVERAL DEGREES DUE TO GENERAL RV JACKING UP THE REAR END OF RV TO ENSURE THE GENERATOR AND BATTERY TRAY DIDNT HANG BELOW THE REAR AXLE.
NHTSA complaint 11504862Awning extends while vehicle is in motion.
NHTSA complaint 11504290This vehicle is built on a 2021 Ram Promaster and was modified into a class B camper van…a 2022 Thor Rise 18M. On 2 recent occasions driving at low speeds the outdoor electric awning moved in and out about 6 inches on its own while I was driving. Luckily, I wasn’t traveling fast and both times I was able to pull over to check it to make sure it stopped and had rolled back in to its closed position before driving again. I contacted the manufacturer and local dealer who checked it but they did nothing since they couldn’t replicate the issue. It’s only happened twice since I’ve owned the vehicle and I have driven it about 9,000 miles. However, this could be a deadly situation if it happens at high speeds with traffic all around. I belong to a FaceBook group of owners of this type of RV and it has happened to several other owners.
NHTSA complaint 11504054Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.