Model year

2023 Thor Motor Coach Sanctuary

Van, gasoline, AWD/All-Wheel Drive, built in United States. Owner complaints on file from Dec 11, 2023 to Dec 11, 2023.

Recall campaigns covering this model year24,976 vehicles or units across those campaigns
Owner complaints1Below the median 2023 van
Severity index0.02023 vans average 5.9
First 24 months1Complaints in its first two years
Complaints over time

Complaints about the 2023 Thor Motor Coach Sanctuary peaked in 2023, with 1 filed

Owner complaints about this model year, by the year they were filed with NHTSA.

00.250.50.75120231202420252026
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

100% of complaints about the 2023 Thor Motor Coach Sanctuary name electrical system

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

Electrical system
1
Equipment
1
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

2 recall campaigns cover the 2023 Thor Motor Coach Sanctuary

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2023 Thor Motor Coach Sanctuary
CampaignFiledSubjectComponentVehiclesRemedy
25V-791Nov 17, 2025Solar panel mounting brackets may become loose or break allowing the solar panel to detachEquipment4,763Repair or modification
23V-447Jun 27, 2023R-bike rack arms may fracture and detachEquipment213Part replacement
Source: NHTSA ODI recalls file.
Owner complaints

What owners reported about the 2023 Thor Motor Coach Sanctuary

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

1 complaint on file, page 1 of 1.

  1. Filed Dec 11, 2023Failure Nov 6, 2023Dunnellon, FLElectrical system, Recreational vehicle/trailer

    Thor company of Indiana is the after market uplifter of a Ford Transit 2022. The Sancuary is teh model. The red power wire that connects from the secodnary altrnator in the enginne area runs along the inside f the front right tire to the chassi house battery in the back o the VAN. The power wire is incorrectly routed and the tire rubs up againsit it and rubs against the wire casuing damage and saftey issue. All of the 2023 models appear t be involved from a small sampling of owners on a facebook THOR sancuary owners forum. Thor refuses to issue a recall and refuses to facilitate the wire being replaced. They instead try to get you to take the van to the dealership and have it spliced instead. I would imagine there are some people that do not even know o the safety issue.

    NHTSA complaint 11559528
Source: NHTSA ODI complaints file.
Investigations

NHTSA has not opened an investigation on this model year

Source: NHTSA ODI investigations file.
Service bulletins

3 manufacturer communications cover this model year

Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.

  • 26-01 Jun 1, 2026 · Service Bulletin/Repair Instructions
    Thor Motor Coach (TMC) has been made aware of an emergency WARNING label adhered in error to the interior slider door window on the Ford and Mercedes chassis. The label instructions ONLY pertain to the RAM ProMaster chassis product and are ineffective on th…
  • TSB 26-01 May 12, 2026 · Service Bulletin/Repair Instructions
    Thor Motor Coach (TMC) has been made aware of an emergency WARNING label adhered in error to the interior slider door window on the Ford and Mercedes chassis. The label instructions ONLY pertain to the RAM ProMaster chassis product and are ineffective on th…
  • TSB 23-02 May 3, 2023 · Service Bulletin/Repair Instructions
    The seatbelts for the rear, side facing seats may be too long for some passengers.
Source: NHTSA manufacturer communications files.