Van, gasoline, FWD/Front-Wheel Drive, built in Mexico. Owner complaints on file from Apr 25, 2023 to Apr 25, 2023.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 25V-792 | Nov 17, 2025 | Adhesive securing the solar panels to the roof may fail, allowing the solar panel to detach | Equipment | 1,792 | Part replacement |
| 23V-759 | Nov 10, 2023 | Solar panel frame may fracture around the mounting bolts, allowing the panel to detach from the vehicle | Equipment | 2,295 | Part replacement |
| 23V-285 | Apr 21, 2023 | Fuel hose between the inline fuel filter and the injection pump module (IPM) may have inadequate clamp force, possibly resulting in a gasoline leak | Fuel system | 2,919 | Part replacement |
| 23V-068 | Feb 10, 2023 | Retractable awning may extend unintentionally during transit | Equipment | 1,557 | Repair or modification |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
Fuel line to generator is long rubber hose rubbing on screws. Same with electrical wires. Exhaust from generator and vehicle coming back in from exposed holes in floor under cabinetry. I have informed THOR motor coach. This vehicle is unsafe and could catch fire due to rubber fuel line leaking onto exposed electrical connections or exhaust. Holes in floor for tubes and electrical are not sealed allowing fumes to come in. Couch that has seatbelts attached, metal is cut into two parts allowing seat belts to pull on separate metal bars that would break loose. Metal bar should be solid across, cut out is hidden by couch. Wires behind cabinetry floats around, nothing to hold them from flopping around eventually causing shorts. With as many unsafe issues, it would appear no one has inspected these changes THOR has made to the Dodge Promaster.
NHTSA complaint 11518974Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.