Other, gasoline, 4x2, built in United States. Owner complaints on file from Apr 4, 2017 to Jan 9, 2022.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 17V-758 | Nov 22, 2017 | See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf | Equipment | 110,400 | Part replacement |
| 17V-555 | Sep 7, 2017 | Windshield wipers may fail due to the system being incorrectly installed or secured | Visibility and wipers | 1,105 | Part replacement |
| 17V-162 | Mar 13, 2017 | These vehicles have windshield wiper systems that may have been improperly installed and secured, possibly causing the wipers to fail during use | Visibility and wipers | 8,617 | Repair or modification |
| 16V-139 | Mar 7, 2016 | In the affected motor homes, the vehicle exhaust is located near a storage compartment where heat may build-up, causing the compartment to melt | Engine and cooling | 385 | Repair or modification |
| 15V-745 | Nov 10, 2015 | Affected vehicles are equipped with certain Lippert-brand Coachstep Double and Triple Electric Steps | Equipment | 12,656 | Part replacement |
| 15V-719 | Oct 30, 2015 | Due to an incorrect shift cable bracket and an improper shift cable adjustment, the affected vehicles can be shifted out of 'PARK' without… | Powertrain | 209 | Part replacement |
| 15V-699 | Oct 23, 2015 | In the affected vehicles, the parking brake actuator may be out of calibration causing the parking brake system to not properly hold the vehicle… | Brakes | 17 | Part replacement |
| 15V-265 | May 7, 2015 | In the affected motorhomes, the co-pilot seats may be attached to the floor of the motorhome in an area that is not properly reinforced | Seats | 56 | Repair or modification |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
9 complaints on file, page 1 of 1.
On December 13, 2021 the windshield wipers failed while we were driving at about 55 mph on a highway in heavy rain and wind. The passenger side wiper arm over-traveled and jammed behind the driver side wiper arm leaving us with no windshield wipers. We pulled onto the shoulder and unjammed the wipers several times but each time they jammed again within a few minutes. We drove without wipers to the nearest exit where we spent the night on the side of the road. The next morning after the rain stopped we drove to an independent RV repair shop where the technician: "Inspected all linkages, pivot points and mounting points. Found motor linkage bent. Straightened bracket and tightened passenger side spline mount." The next time we drove in the rain, on December 29, 2021, the same thing happened after using the wipers for less than an hour. We exited the highway and drove on a secondary road to our destination in the rain without wipers. We cannot drive the vehicle in the rain in this condition again. We will contact a Thor authorized service center to arrange an inspection and repair.
NHTSA complaint 11446827ONLY ENTRANCE DOOR LOCK CYCLINDER BREAKS. CANNOT ENTER OR LEAVE THE MOTORHOME. TRI MARK IS THE MAKER OF THE LOCK. CAN HAPPEN DRIVING UP THE ROAD OR STATIONARY. I CONTACTED THORR WHO SAID IT WAS TRIMARK AT FAULT. TRIMARK SAID THOR ORDERING ZINC CYCLINDERS INSTEAD OF STEEL. THOR AT FAULT.
NHTSA complaint 11110431ON APRIL 06, 2018, A TECHNICIAN PERFORMED A REPAIR TO MY WINDSHIELD WIPER SYSTEM BY TIGHTENING THE MAIN BRACKET AND ADDING EXTRA SCREWS TO SECURE THE ASSEMBLY. HOWEVER, ON 06/26/2018 THE PROBLEM RESURFACED. THE PASSENGER SIDE WIPER GOT STUCK UNDER THE DRIVER SIDE WIPER DURING A RAINSTORM WHILE I WAS DRIVING ON AN EXPRESSWAY. I AM ATTACHING A PICTURE OF THE PROBLEM. THIS PROBLEM HAS NOW HAPPENED TWICE AND I AM CONCERNED THAT THIS WILL HAPPEN AGAIN AND CAUSE AN ACCIDENT. ON APRIL 06, 2018, YOUR TECHNICIAN PERFORMED A REPAIR TO MY WINDSHIELD WIPER SYSTEM BY TIGHTENING THE MAIL BRACKET AND ADDING EXTRA SCREWS TO SECURE THE ASSEMBLY. HOWEVER, YESTERDAY THE PROBLEM RESURFACED. THE PASSENGER SIDE WIPER GOT STUCK UNDER THE DRIVER SIDE WIPER DURING A RAINSTORM WHILE I WAS DRIVING ON AN EXPRESSWAY. I AM ATTACHING A PICTURE OF THE PROBLEM. THIS PROBLEM HAS NOW HAPPENED TWICE AND I AM CONCERNED THAT THIS WILL HAPPEN AGAIN AND CAUSE AN ACCIDENT. SERIAL # HAR032N0033073
NHTSA complaint 11104748WHILE DRIVING ON AN INTERSTATE HIGHWAY DURING A RAINSTORM, THE PASSENGER-SIDE WIPER GOT STUCK UNDER THE DRIVER-SIDE WIPER AND BOTH WIPERS STOPPED. WE HAD TO QUICKLY STOP AND REMOVE THE PASSENGER-SIDE WIPER SO AT LEAST THE DRIVER-SIDE WIPER WOULD WORK.
NHTSA complaint 11083339WHILE DRIVING ON AN INTERSTATE HIGHWAY DURING A RAINSTORM, THE PASSENGER-SIDE WIPER GOT STUCK UNDER THE DRIVER-SIDE WIPER AND BOTH WIPERS STOPPED. WE HAD TO QUICKLY STOP AND REMOVE THE PASSENGER-SIDE WIPER SO AT LEAST THE DRIVER-SIDE WIPER WOULD WORK.
NHTSA complaint 11083337HAD RECALL FOR WIPERS PERFORMED BUT THE PROBLEM OF THE PASSENGER SIDE WIPER GETTING STUCK BEHIND THE DRIVER SIDE WIPER STILL PERSISTS. WHEN THIS HAPPENS NEITHER WIPER WILL MOVE CAUSING A COMPLETE LACK OF VISIBILITY IN MODERATE TO HEAVY RAIN. HAPPENED TO ME TWICE ON THE FREEWAY PRIOR TO HAVING THE RECALL COMPLETED AND THE DAY OF HAVING THE RECALL COMPLETED IT HAPPENED ON THE WAY HOME. IT SEEMS THE PASSENGER SIDE WIPER IS OVERDRIVING AND THE MECHANISM IS MAKING A COMPLETE 360 DEGREE ROTATION INSTEAD OF ROCKING BACK AND FORTH.
NHTSA complaint 11032651UPON DELIVERY OF THIS NEW MOTORHOME I NOTICED I CAN NOT KEEP IT STEERING DOWN THE ROAD .AFTER TALKING WITH CAMPING WORLD AND THOR, THEY SAID IT IS A FORD PROBLEM. AFTER TALKING WITH FORD ,THEY SAID IT IS A THOR PROBLEM. I THEN TOOK IT TO A FORD TRUCK DEALER AND THEY SAID THE TOE WAS OUT SO BAD ,THEY CANT BELIEVE I GOT IT TO THEM. THOR SAID ITS IN THEIR WARRANTY MANUAL TO HAVE THE FRONT END ALIGNED. PLEASE KEEP IN MIND THAT THIS IS A STRAIGHT AXLE SUSPENSION AND NOT A INDEPENDENT SUSPENSION. THEIR IS NO CASTER - CAMBER ADJUSTMENT, JUST TOE. AFTER TALKING TO TOM OVERTON AT THOR HE SAID THEY WILL NOT COVER THE COST TO ALIGN THE FRONT END. SO I ASKED HIM TO SWITCH ME OVER TO A MANAGER AND HE HUNG UP ON ME. ACCORDING TO THE WEB THEIR IS THOUSANDS OF MOTORHOMES ON THE ROAD WITH BAD ALIGNMENTS WAITING TO CAUSE ACCIDENTS. THOR REFUSES TO RESPOND TO ANY CALLS OR WRITTEN MAIL, MAYBE YOU CAN HAVE BETTER LUCK.
NHTSA complaint 10992723TL* THE CONTACT OWNS A 2016 THOR HURRICANE. AFTER THE WINDSHIELD WIPERS WERE ACTIVATED, THEY FAILED TO OPERATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000.
NHTSA complaint 10970871ON APRIL 28 AND 29, 2016, MY HUSBAND AND I EXPERIENCED A WIPER FAILURE ON OUR NEW THOR HURRICANE PURCHASED MARCH 29, 2016. WE WERE COMING DOWN A MOUNTAIN ON INTERSTATE 77 OUTSIDE CHAROLETTE, NORTH CAROLINA WHEN, IN A HEAVY RAIN STORM, THE PASSENGER SIDE WIPER ARM TRAVELED BELOW THE LOWER PORTION OF THE WINDSHIELD ALSO CAUSING THE DRIVER SIDE NOT TO WORK AS WELL. IT WAS A HORIFIC EXPERIENCE AND SHOULDN'T HAVE HAPPENED ON SUCH A NEW VEHICLE. WE STOPPED BY A REPAIR FACILITY AND HAD THE WIPER LINKAGE HARDWARE TIGHTENED AND ADJUSTED BUT EXPERIENCE THE SAME THING THE NEXT DAY ON APRIL 29. WE CONTACTED THOR, WHO TOLD US THIS WAS VERY UNUSUAL AND WE WERE THE ONLY ONES TO HAVE THIS HAPPEN. THEY ORDERED A COMPLETE WIPER ASSEMBLY AND WE HAD IT INSTALLED ON JUNE 6, 2016. SINCE THEN WEVE EXPERIENCED THE WIPER BLADE ON THE PASSENGER SIDE NOT STAYING ON, AND HAD TO PAY FOR A REPLACEMENT EVEN THOUGH THOR REPLACED THE ENTIRE ASSEMBLY TO INCLUDE ARMS AND BLADES. WE HAVE PHOTOS AND A VIDEO AFTER THE 2ND FAILURE SHOWING HOW THE PASSENGER SIDE WIPER ARM WILL SLOWLY MOVE FARTHER DOWN PAST ITS NORMAL RESTING PLACE AND EVENTUALLY CAUSE THE DRIVERS SIDE TO NOT FUNCTION
NHTSA complaint 10971293Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.