Complaints over time
Complaints about the 2017 Thor Palazzo peaked in 2018, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model yearRemedy pending
2017 Thor Palazzo
Other, diesel, 4x2, built in United States. Owner complaints on file from Jul 10, 2018 to Mar 10, 2019.
Recall campaigns covering this model year4113k vehicles or units across those campaigns
Owner complaints2Close to the median 2017 other
Severity index0.02017 others average 7.5
First 24 months1Complaints in its first two years
Components
50% of complaints about the 2017 Thor Palazzo name engine and cooling
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
4 recall campaigns cover the 2017 Thor Palazzo
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 18V-763 | Oct 30, 2018 | Power Distribution Module (PDM) may have been damaged during manufacturing, possibly resulting in the rear marker lights, brake lights, or turn… | Lighting | 1,769 | Remedy pending |
| 17V-758 | Nov 22, 2017 | See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf | Equipment | 110,400 | Part replacement |
| 17V-634 | Oct 9, 2017 | Cargo carrying capacity (CCC) label on these vehicles may indicate an incorrect water capacity for the water heater/fresh water tank | Equipment | 507 | Label or owner notice |
| 17V-238 | Apr 10, 2017 | Federal certification label on these vehicles indicates an incorrect front tire rim size | Equipment | 90 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2017 Thor Palazzo
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
- Filed Mar 10, 2019Failure Nov 1, 20188,000 milesSnohomish, WAEngine, Unknown or other
WE PURCHASED A 2017 THOR PALAZZO 36.1 MOTOR HOME IN JAN 2017. SAW THAT A TRIM RING WAS PUT ON THE FLOOR OF THE REAR BATH. WE ASSUMED THIS WAS FOR ACCESS TO THE REAR DIESEL ENGINE. WE DISCOVERED THAT ALTHOUGH THE TRIM RING WAS SCREWED DOWN NO ACCESS TO THE DIESEL ENGINE WAS CUT OUT. WHEN WE CALLED THOR CUSTOMER SERVICE WE WERE TOLD THE THOR PALAZZO MODEL DID NOT HAVE SPECS FOR AN ENGINE ACCESS PANEL. WE ASKED THEN WHY A TRIM RING INSTALLED? THEY DID NOT HAVE AN ANSWER TO THIS. FAST FORWARD TO FALL 2018 WE HAD A SMALL COMPRESSOR LEAK IN THE ENGINE SO TOOK TO FREIGHTLINER NW TO REPAIR. THEY SAID THE INTERIOR ENGINE ACCESS SHOULD HAVE BEEN CUT OUT AT THOR TO WORK ON ENGINE AND FOR SAFETY (FIRE OR OTHER). FREIGHT LINER NW SHOWED US A PICTURE OF UNDER THE REAR BATH WHERE THERE IS AN ACCESS PANEL. THOR JUST PUT FLOORING AND TRIM RING OVER WITHOUT CUTTING OUT ACTUAL PANEL. WROTE A REVIEW ON YELP THOR MOTOR COACH TO VOICE OUR FRUSTRATION. THOR CONTACTED US AND SAID THEY WILL APPROVE TO CUT OUT INTERIOR ENGINE ACCESS.THEY ARE ONLY APPROVING 1 1/2 HRS. OF LABOR TO DO SO NO MATERIALS. THIS WILL COST MORE TO CUT OUT BUT ADDITIONAL WILL BE AT OUR EXPENSE. WE FEEL THIS IS A NEGLECTED WILLFUL ACT IN PRODUCTION THAT CAN HAVE NOT ONLY EXPENSE BUT CAUSE POSSIBLE HARM OR WORSE TO THE CONSUMER. WE ARE HOPING THAT THIS WILL LEAD TO A RECALL TO CHECK FOR ENGINE ACCESS PANELS IN THOR MOTOR COACH DIESEL MOTOR HOME MODELS.
NHTSA complaint 11185668 - Filed Jul 10, 2018Failure Feb 3, 201810,000 milesTHE Villages, FLBody
LOCKING MECHANISM ON ENTRY DOOR STUCK IN LOCKED POSITION. I HAD TO GO TO DEALER AND HAVE SERVICE DEPARTMENT OPEN THE DOOR. PASSENGERS MAY NOT BE ABLE TO EXIT IN AN EMERGENCY. VEHICLE WAS STATIONARY.
NHTSA complaint 11110475
Source: NHTSA ODI complaints file.
Investigations
1 NHTSA investigation on file
- PE20021 Preliminary evaluation, Equipment
Trimark 060-1650 Door Latch Failures
Opened Nov 23, 2020, closed Dec 13, 2024
Source: NHTSA ODI investigations file.
Service bulletins
2 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- LTR 120519 Dec 5, 2019 · Service Bulletin/Repair Instructions
This letter stated that there were no Service Bulletins or Technical Service Bulletins issued for the month of November, 2019. - LTR 110317 Nov 3, 2017 · Service Bulletin/Repair Instructions
This letter stated that there was one (1) Service Notification issued for the month of October, 2017.
Source: NHTSA manufacturer communications files.