SUV, hybrid, 4WD/4-Wheel Drive/4x4, built in United States. Owner complaints on file from Mar 3, 2017 to Jan 23, 2018.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
4 complaints on file, page 1 of 1.
2015 TOYOTA HIGHLANDER. CONSUMER WRITES IN REGARDS TO AN ISSUE WITH THE AMBIENT LIGHTING GOING OUT. *LD *JS
NHTSA complaint 11034928I UNKNOWINGLY FAILED TO TURN OFF MY CAR LAST NIGHT. IT HAS A KEYLESS IGNITION (FOB) AND SETS OFF AN ALARM WHEN LEFT ON. UNFORTUNATELY, LAST NIGHT MY HUSBAND ARRIVED HOME AT THE SAME TIME AND BETWEEN 2 GARAGE DOORS CLOSING AND EXCITED, BARKING DOGS I DIDN'T HEAR THE ALARM. WE WENT TO BED SHORTLY THEREAFTER. MY HUSBAND WOKE UP VERY EARLY AND HEARD OUR CARBON MONOXIDE DETECTOR GOING OFF IN THE GARAGE. WHEN HE OPENED THE DOOR HE DISCOVERED IT WAS VERY HOT AND THE DETECTOR WAS REGISTERING HIGH LEVELS OF CM. HE OPENED THE GARAGE DOORS AND WINDOWS IN THE HOUSE. I HAVE SINCE RESEARCHED THIS. SEVERAL PEOPLE HAVE DIED UNDER THE SAME CIRCUMSTANCES. I FEEL LUCKY. THE CAR IS A HYBRID SO IT WAS ALTERNATING ALL NIGHT BETWEEN THE ENGINE AND THE BATTERY. WE ALSO HAD A CM DETECTOR IN THE GARAGE WHICH IS NOT LEGALLY REQUIRED. THE MANUFACTURERS NEED TO HAVE AN AUTOMATIC SHUTOFF FOR THE KEYLESS SYSTEMS OR MANY MORE INNOCENT PEOPLE WILL DIE. PLEASE FIX THIS NOW.
NHTSA complaint 110353222015 TOYOTA HIGHLANDER. CONSUMER WRITES IN REGARDS TO VEHICLE ENTUNE SYSTEM CRASHING AND REBOOTING AT VARIOUS TIMES. *SMD THE CONSUMER STATED THE ENTUNE SYSTEM SCREEN FROZE WHILE THE VEHICLE WAS IN MOTION ON A STRAIGHT ROAD, MAKING A RIGHT OR LEFT TURN, AND SITTING IDLE IN TRAFFIC. THE SCREEN WOULD GO DARK AND RESET THE SYSTEM WHEN THE NAVIGATION FEATURE WAS IN USE WHETHER THE RADIO WAS ON OR OFF. IT WOULD LOSE THE NAVIGATION ROUTE. THE SCREEN WOULD LOOP BETWEEN THE TOYOTA SCREEN AND THE WELCOME SCREEN 3-4 TIMES THEN RESETS WITH THE DEFAULT SETTINGS. THE ENTUNE SYSTEM REBOOTED WHEN THE RADIO WAS ON AND NAVIGATION WAS OFF. WHEN THE RADIO WAS ON THE SOUND TURNED OFF THEN AFTER IT REBOOTED, THE RADIO TURNED BACK ON WITH THE SAME STATION. DURING THE FAILURES NO CELLPHONE OR BLUETOOTH IS CONNECTED TO THE SYSTEM. UPDATED 03/23/2017 *JS
NHTSA complaint 10918313THE HATCH CONTINUES TO FAIL EVEN AFTER THEY REPLACED "DEFECTIVE" PART. THE BATTERIES HAD TO BE REPLACED BECAUSE THEY HAD FAILED. ON 3/2/17 I WAS SITTING IN THE DRIVER SEAT WITH THE CAR IN PARK WITH THE ENGINE RUNNING AND SUDDENLY THE DRIVER SEAT MOVED ALL THE WAY FORWARD, THEN THE BACK STRAIGHTENED COMPLETELY AND THE SIDE VIEW MIRRORS ADJUSTED ALL THE WAY UP. I PLACED A CALL TO THE DEALERSHIP AT 2:51PM, WAS TOLD I'D GET A CALL BACK. I DROVE THE CAR HOME WITH MY ADULT DAUGHTER. RADIO WAS OFF. WHEN I WAS STOPPED IN EITHER TRAFFIC OR A LIGHT WE COULD HEAR A MOTOR TRYING TO START. I MADE IT HOME SAFELY. I HAD THE CAR TOWED TO THE DEALERSHIP AND WAS ADVISED THAT SINCE THEY COULD NOT REPLICATE THE PROBLEM IT DIDN'T HAPPEN. THEY RETURNED THE CAR TO ME WITHOUT ANY DOCUMENTATION OF A COMPLAINT.
NHTSA complaint 10958546Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.