Model year

2021 Toyota Prius

Hatchback, hybrid, 4x2, built in Japan. Owner complaints on file from Mar 25, 2021 to Feb 23, 2026.

Recall campaigns covering this model year0No recall campaign lists this model year
Owner complaints6Close to the median 2021 hatchback
Severity index16.72021 hatchbacks average 8.9
First 24 months2Complaints in its first two years
Complaints over time

Complaints about the 2021 Toyota Prius peaked in 2021, with 2 filed

Owner complaints about this model year, by the year they were filed with NHTSA.

00.511.522021220222023202420252026
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

33% of complaints about the 2021 Toyota Prius name engine and cooling

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

Engine and cooling
2
Fuel system
2
Electrical system
1
Driver assistance
1
Brakes
1
Speed control
1
Wheels
1
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

No recall campaign lists the 2021 Toyota Prius

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Source: NHTSA ODI recalls file.
Owner complaints

What owners reported about the 2021 Toyota Prius

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

6 complaints on file, page 1 of 1.

  1. Filed Feb 23, 2026Failure Oct 31, 2023Amman, NCFuel/propulsion system

    When i am going down it's charging when the charge reaches 6 from 8 the engine starts working and stop changing at that point and the power continues comes from engine only without the hybrid battery and there are no codes

    NHTSA complaint 11719876
  2. Filed Sep 18, 2024Failure Sep 14, 202456,000 milesFox Lake, ILVehicle speed control

    The contact owns a 2021 Toyota Prius. The contact stated while driving approximately 35 - 45 MPH, the vehicle independently accelerated. The brake pedal was depressed but failed to stop the vehicle immediately. The contact swerved around the vehicle in front and ended up on the opposite side of the roadway. The contact attempted to avoid oncoming traffic and swerving around all the other vehicles and ended up in a ravine. The contact's husband depressed the START/STOP button from the passenger’s side to turn off the vehicle, enabling the vehicle to come to a stop. The contact restarted the vehicle and continued to drive the vehicle to the dealer at slow speeds. The dealer was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure by the dealer. The failure mileage was 56,000.

    NHTSA complaint 11615271
  3. Filed Jul 14, 2023Failure Jan 4, 2022Carlisle, PAAdaptive cruise control, Assist

    The Lane keeping assist used in radar cruise control mode during some drive cycles will attempt to maintain the vehicle position to the far extreme of the lane and in some cases actively veer out of the lane. My safety ant others can be put at risk when the vehicle behaves outside of its design parameters like this. To solve the issue the vehicle must be pulled over, turned off, then restarted. After the restart it will resume functioning normally, maintaining lane positioning as intended within the limits of the system. The trigger for this is unknown but could be speculated that it is drive cycle dependent and may start during initialization. The problem has not been reproduced by a dealer or service center due to its intermittent nature. There are no warning indicators or lamps on when this occurs.

    NHTSA complaint 11532235
  4. Filed Jun 13, 2023Failure May 8, 2023Mountain Top, PAElectrical system, Engine, Service brakesCrash

    The car accelerated without my foot on the accelerator, brake did not respond, and I had to drive through grass and a rock-filled ditch until after about 10 seconds the car returned to my control.

    NHTSA complaint 11526893
  5. Filed May 11, 2021Failure Feb 26, 20215,200 milesPalm BAY, FLEngine, Fuel/propulsion system, Unknown or other

    CARBON MONOXIDE SEEPS INTO THE PASSENGER CAR BUT DILLER CANNOT FIND IT AND DID NOT HAVE TOOLS TO DETECT CO LEVEL IN THE CAR. I CAN'T USE THIS CAR BECAUSE WAS POISONED MANY TIMES AND AFTER A SECOND CHECK-UP, THE LEVEL OF CO BECOMES HIGHER SO I CAN'T DRIVE THE CAR WITHOUT POISONING. PLEASE HELP ME. I AM WORRYING TO SELL MY CAR BECAUSE OTHER DRIVER WILL GET INJURY. THIS IS THE NEW CAR ONLY 7000 MILES.

    NHTSA complaint 11416154
  6. Filed Mar 25, 2021Failure Mar 23, 2021190 milesLakeland, FLWheels

    WHILE DRIVING ON THE I 4 WE HAD A BLOWOUT ON THE REAR PASSENGER TIRE. THE CAR HAD LESS THAN 200 MILES ON IT SO IT WAS BRAND NEW. THE DEALERSHIP FOUND OBJECT IN THE TIRE THAT COULD HAVE CAUSE THE PROBLEM THE ONLY CONCLUSION I COULD COME TO IS THAT THIS TIRE WAS DEFECTIVE. THE DEALERSHIP SAID I COULD HAVE RUN OVER A LARGE OBJECT OR A LARGE POTHOLE, WHICH I DOUBT.

    NHTSA complaint 11404863
Source: NHTSA ODI complaints file.
Investigations

1 NHTSA investigation on file

  • DP22005 Defect petition, Electrical system
    Pedestrian alert sounds
    Opened Jan 27, 2023, closed Aug 7, 2023 · led to a recall
Source: NHTSA ODI investigations file.
Service bulletins

118 manufacturer communications cover this model year

Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.

  • T-SB-0110-20 Rev2 Aug 20, 2026 · Service Bulletin/Repair Instructions
    OBSOLETE NOTICE August 20, 2026: This bulletin is now obsolete. Please see T-SB-0051-26.
  • T-SB-0051-26 Aug 20, 2026 · Service Bulletin/Repair Instructions
    This bulletin includes basic procedures for performing a rescue charge at battery on high voltage (HV) Ni-MH and Li-ion batteries.
  • T-SB-0106-22 Rev2 Jan 30, 2026 · Service Bulletin/Repair Instructions
    OBSOLETE NOTICE January 30, 2026: This bulletin is now obsolete. Please see T-SB-0001-26.
  • T-SB-0001-26 Jan 28, 2026 · Service Bulletin/Repair Instructions
    Some 2018 – 2024 model year Toyota vehicles equipped with a Premium Audio with Dynamic Navigation System require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software.
  • T-SB-0055-24 Rev2 Jan 7, 2026 · Service Bulletin/Repair Instructions
    Some 2005 – 2026 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is t…
  • T-TT-0784-25 Rev1 Jun 17, 2025 · Service Bulletin/Repair Instructions
    Some ECUs can set a DTC that is common with other ECUs. This can lead to accidental use of the wrong repair manual when diagnosing these type of DTCs.
  • T-TT-0784-25 Jun 13, 2025 · Service Bulletin/Repair Instructions
    Some ECUs can set a DTC that is common with other ECUs. This can lead to accidental use of the wrong repair manual when diagnosing these type of DTCs.
  • T-SB-0058-23 Rev1 Jun 13, 2025 · Service Campaign
    The air conditioning dye injection tool kit has been developed to aid in identifying the location of air conditioning refrigerant leaks. The procedures outlined in this Service Bulletin aid in locating, inspecting, and repairing refrigerant leaks.
  • T-TT-0780-25 Apr 2, 2025 · Service Bulletin/Repair Instructions
    To assist with the early detection and early resolution of audio related concerns you may be asked to recover MMR data from the head unit. The following steps are instructions on how to retrieve the data from the system and are only to be used when requeste…
  • T-TT-0780-25 Apr 2, 2025 · Service Bulletin/Repair Instructions
    To assist with the early detection and early resolution of audio related concerns you may be asked to recover MMR data from the head unit. The following steps are instructions on how to retrieve the data from the system and are only to be used when requeste…
  • T-SB-0106-22 Rev2 Feb 11, 2025 · Service Bulletin/Repair Instructions
    Some 2018 – 2024 model year Toyota vehicles equipped with a Premium Audio with Dynamic Navigation System require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicle…
  • T-SB-0106-22 Rev2 Feb 11, 2025 · Service Bulletin/Repair Instructions
    Some 2018 – 2024 model year Toyota vehicles equipped with a Premium Audio with Dynamic Navigation System require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicle…
  • T-SB-0110-20 Rev2 Dec 10, 2024 · Service Bulletin/Repair Instructions
    This bulletin includes basic procedures for performing a rescue charge at battery on high voltage (HV) Ni-MH and Li-ion batteries. This bulletin should be used in conjunction with the applicable model and model year Repair Manual while performing the batter…
  • T-SB-0039-24 Rev2 Dec 6, 2024 · Service Bulletin/Repair Instructions
    The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especi…
  • T-SB-0038-24 Rev2 Dec 6, 2024 · Service Bulletin/Repair Instructions
    To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before…
  • T-SB-0035-24 Rev2 Dec 6, 2024 · Service Bulletin/Repair Instructions
    Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and deckl…
  • T-SB-0061-23 Rev2 Dec 5, 2024 · Service Bulletin/Repair Instructions
    Toyota vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination. Follow the Removal Procedure in this bulletin …
  • T-SB-0062-23 Rev2 Dec 3, 2024 · Service Bulletin/Repair Instructions
    Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small…
  • T-SB-0055-24 Rev1 Jul 29, 2024 · Service Bulletin/Repair Instructions
    Some 2005 – 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is t…
  • T-SB-0039-24 Rev1 Jul 12, 2024 · Service Bulletin/Repair Instructions
    The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especi…
  • T-SB-0038-24 Rev1 Jul 12, 2024 · Service Bulletin/Repair Instructions
    To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before…
  • T-SB-0035-24 Rev1 Jul 12, 2024 · Service Bulletin/Repair Instructions
    Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and deckl…
  • T-SB-0055-24 Rev1 Jul 29, 2024 · Service Bulletin/Repair Instructions
    Some 2005 – 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is t…
  • T-SB-0039-24 Rev1 Jul 12, 2024 · Service Bulletin/Repair Instructions
    The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especi…
  • T-SB-0038-24 Rev1 Jul 12, 2024 · Service Bulletin/Repair Instructions
    To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before…
  • T-SB-0035-24 Rev1 Jul 12, 2024 · Service Bulletin/Repair Instructions
    Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and deckl…
  • T-SB-0061-23 Rev1 May 17, 2024 · Service Bulletin/Repair Instructions
    Toyota vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination.
  • T-SB-0062-23 Rev1 May 15, 2024 · Service Bulletin/Repair Instructions
    Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small…
  • T-SB-0055-24 Jun 21, 2024 · Service Bulletin/Repair Instructions
    Some 2005 – 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is t…
  • T-SB-0055-24 Jun 21, 2024 · Service Bulletin/Repair Instructions
    Some 2005 – 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is t…
  • T-SB-0039-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
    The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especi…
  • T-SB-0038-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
    To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before…
  • T-SB-0035-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
    Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and deckl…
  • T-SB-0016-24 Rev1 Apr 17, 2024 · Service Bulletin/Repair Instructions
    Some 2020 – 2024 Corolla HV, 2017 – 2022 Prius Prime, and 2016 – 2022 Prius vehicles equipped with a 2ZR-FXE engine may exhibit a MIL ON condition with Diagnostic Trouble Code (DTC) P210015 (Throttle Actuator "A" Control Motor Circuit Short to Battery or Op…
  • T-TT-0754-24 Apr 11, 2024 · Service Bulletin/Repair Instructions
    Customers have expressed concerns about the performance of Qi Wireless Chargers. Wireless chargers on applicable vehicles are designed to work with Qi Certified devices only. MagSafe devices, that are not Qi Certified, may not charge as expected with Qi Wir…
  • T-SB-0016-24 Apr 1, 2024 · Service Bulletin/Repair Instructions
    Some 2020 – 2024 Corolla HV, 2017 – 2022 Prius Prime, and 2016 – 2022 Prius vehicles equipped with a 2ZR-FXE engine may exhibit a MIL ON condition with Diagnostic Trouble Code (DTC) P210015 (Throttle Actuator "A" Control Motor Circuit Short to Battery or …
  • T-SB-0039-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
    The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especi…
  • T-SB-0038-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
    To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before…
  • T-SB-0035-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
    Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and deckl…
  • T-SB-0016-24 Rev1 Apr 17, 2024 · Service Bulletin/Repair Instructions
    Some 2020 – 2024 Corolla HV, 2017 – 2022 Prius Prime, and 2016 – 2022 Prius vehicles equipped with a 2ZR-FXE engine may exhibit a MIL ON condition with Diagnostic Trouble Code (DTC) P210015 (Throttle Actuator "A" Control Motor Circuit Short to Battery or Op…
  • T-TT-0754-24 Apr 11, 2024 · Service Bulletin/Repair Instructions
    Customers have expressed concerns about the performance of Qi Wireless Chargers. Wireless chargers on applicable vehicles are designed to work with Qi Certified devices only. MagSafe devices, that are not Qi Certified, may not charge as expected with Qi Wir…
  • T-SB-0016-24 Apr 1, 2024 · Service Bulletin/Repair Instructions
    Some 2020 – 2024 Corolla HV, 2017 – 2022 Prius Prime, and 2016 – 2022 Prius vehicles equipped with a 2ZR-FXE engine may exhibit a MIL ON condition with Diagnostic Trouble Code (DTC) P210015 (Throttle Actuator "A" Control Motor Circuit Short to Battery or …
  • T-PANT-2024-004- Mar 4, 2024 · Service Bulletin/Repair Instructions
    This is to advise of various price adjustments that will affect Toyota Genuine Motor Oil and Long Life Coolant, effective March 1, 2024. These products are ordered through the Toyota Complete Maintenance Care (TCMC) website.
  • TSB010622 Feb 20, 2024 · Service Bulletin/Repair Instructions
    TSB: Some 2018 ? 2022 model year Toyota vehicles equipped with a Premium Audio with Dynamic Navigation System require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable ve…
  • T-PANT-2024-001- Feb 1, 2024 · Service Bulletin/Repair Instructions
    PANT: Toyota is pleased to announce to all field and dealer personnel that we have launched a new part number to the Toyota Complete Maintenance Care (TCMC) Program, effective February 1, 2024. This new H4 Battery will be phased in over time as inventory le…
  • TSB008523A Nov 17, 2023 · Service Bulletin/Repair Instructions
    TSB: Some 2016 ? 2023 model year Toyota vehicles may exhibit a hybrid system warning lamp occurring in below-freezing temperatures (below 32°F or 0°C). After performing a Health Check, one or both of the following Diagnostic Trouble Codes (DTCs) may be pres…
  • TSB008523 Nov 1, 2023 · Service Bulletin/Repair Instructions
    TSB: Some 2016 ? 2023 model year Toyota vehicles may exhibit a hybrid system warning lamp occurring in below-freezing temperatures (below 32°F or 0°C). After performing a Health Check, one or both of the following Diagnostic Trouble Codes (DTCs) may be pres…
  • TSB005823 Aug 21, 2023 · Service Bulletin/Repair Instructions
    TSB: The air conditioning dye injection tool kit has been developed to aid in identifying the location of air conditioning refrigerant leaks. Follow the procedures outlined in this service bulletin to aid in locating, inspecting, and repairing refrigerant l…
  • TSB003220 Aug 17, 2023 · Service Bulletin/Repair Instructions
    TSB: Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) (see Figure 1) for most 1979 ? 2023 model year vehicles may be available provided the requests meet the c…
  • TTT073723 Aug 17, 2023 · Service Bulletin/Repair Instructions
    TT: A very small percentage of customers experience operational difficulties with some telematics features which they cannot resolve on their own. These resources, in conjunction with the Repair Manual, are for dealership personnel to assist those customers…
  • T-SB-0057-18 May 30, 2023 · Service Bulletin/Repair Instructions
    TSB: The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased. Follow the procedures in this bulletin to reset a vehicle …
  • T-TT-0611-20 Rev Dec 19, 2022 · Service Bulletin/Repair Instructions
    TT: To assist with the early detection and early resolution of audio related concerns, it may be requested as part of the remanufactured head unit return to recover MMR data from the head unit. The following steps are instructions on how to retrieve the dat…
  • T-SB-0106-22 Dec 7, 2022 · Service Bulletin/Repair Instructions
    TSB: Some 2018 ? 2022 model year Toyota vehicles equipped with a Premium Audio with Dynamic Navigation System, require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable v…
  • T-SB-0094-21 Rev Nov 23, 2022 · Service Bulletin/Repair Instructions
    TSB: Some 2005 ? 2022 model year Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this serv…
  • TSB001221Rev2 Jun 14, 2022 · Service Bulletin/Repair Instructions
    TSB: Some 2010 ? 2022 model year Toyota vehicles may exhibit paint stains after the removal of Rapgard?. The paint stains may appear to be under the clear coat but are usually under wrinkles in the Rapgard?. The wrinkles may trap water and cause the paint t…
  • T-TT-0703-22 Aug 5, 2022 · Service Bulletin/Repair Instructions
    TT: Vehicles listed above equipped with a Denso Ten radio (Entune Audio Plus or Premium Audio) may exhibit a condition in which the radio screen continues to show a Bluetooth phone call in progress after the call has ended. This condition has been confirmed…
  • TSB001221Rev2 Jun 14, 2022 · Service Bulletin/Repair Instructions
    TSB: Some 2010 ? 2022 model year Toyota vehicles may exhibit paint stains after the removal of Rapgard?. The paint stains may appear to be under the clear coat but are usually under wrinkles in the Rapgard?. The wrinkles may trap water and cause the paint t…
  • TSB009421Rev1 May 26, 2022 · Service Bulletin/Repair Instructions
    TSB: Some 2005 ? 2022 model year Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this serv…
  • TTT069522 May 13, 2022 · Service Bulletin/Repair Instructions
    TT: To improve customer support of telematics connected services features, additional resources have been provided in the Service Lane - Knowledge Center.
  • TSB003120Rev2 Apr 11, 2022 · Service Bulletin/Repair Instructions
    TSB: Some 2017 ? 2018 model year Prius Prime vehicles equipped with Premium Audio (R10A5430) or earlier may exhibit one or more of the following conditions. Updated multimedia software is now available to address these conditions. Follow the Multimedia Soft…
Source: NHTSA manufacturer communications files.