SUV, hybrid, 4WD/4-Wheel Drive/4x4, built in Japan. Owner complaints on file from Jan 20, 2017 to Sep 14, 2023.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 17V-295 | May 2, 2017 | Spare tire air pressure was not adjusted to the proper pressure as stated on the Tire Pressure Label | Tires | 409 | Repair or modification |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
14 complaints on file, page 1 of 1.
The contact owns a 2017 Toyota RAV4 Hybrid. The contact stated that on numerous occasions while the vehicle was being charged, the battery intermittently failed to charge. As a result, the vehicle failed to start. The contact stated that unknown warning lights were illuminated but turned off after the battery was on charge mode. The vehicle was taken to the dealer where the cause of the failure could not be determined, and the failure recurred. The vehicle was not repaired. The manufacture was notified of the failure and the contact was informed that the vehicle needed to be driven more often. No further assistance was provided. The failure mileage was approximately 41,000. The VIN was unavailable.
NHTSA complaint 11544590The contact owns a 2017 Toyota Rav4 Hybrid. The contact stated while driving 50 MPH, he attempted to avoid a rock but was unsuccessful. The contact stated that rock struck the fuel neck and caused a substantial fuel leak, 13/8 hose was unprotected and cut. A fellow motorist alerted the contact of the failure. The contact inspected the vehicle and found the leak. The contact temporarily fixed the leak and drove to the residence. The contact ordered a new filler neck and repaired the failure. The manufacturer was notified of the failure and a case was filed. The manufacturer recommended that the contact take the vehicle to an authorized local dealer for inspection. The vehicle was inspected by a service dealer. The vehicle was repaired by owner. The failure mileage was approximately 40,000.
NHTSA complaint 11419467LDA AUDIO WARNING TOO LOW TO BE HEARD WHEN DRIVING I SHOULD NOT NEED TO BE LOOKING AT A SCREEN INSTEAD OF THE ROAD. SEAT BELT WARNING NOT AUDIBLE
NHTSA complaint 112061772017 TOYOTA RAV 4. CONSUMER WRITES IN REGARDS TO UNINTENDED BRAKING WHILE CAR IS IN CRUISE CONTROL. *LD *TR
NHTSA complaint 11175470JAN 29, 4:45PM, EVERETT WA. SHORTLY AFTER MERGING ONTO SOUTHBOUND I-5 FROM 526 THERE WAS A SINGLE LOUD EXPLODING NOISE FOLLOWED BY THE SOUND OF GLASS PIECES. THE SHADE GUARD WAS CLOSED. OPENING SHADE GUARD SHOWED THAT SUNROOF HAD EXPLODED LEAVING JAGGED GLASS AROUND THE EDGE TILTING UPWARDS. VEHICLE SPEED ABOUT 55MPH. WEATHER WAS CLEAR AND ABOUT 40 DEGREES.
NHTSA complaint 11173169RE.: PREMATURE FAILURE OF 2017 TOYOTA RAV-4 SE HYBRID 4-WD ALUMINUM WHEEL. ON SUNDAY, OCTOBER 7TH, 2018, WHILE DRIVING EASTBOUND ON HIGHWAY 70 AT AROUND 10:25 A.M., THE LEFT REAR WHEEL FAILED UNEXPECTEDLY ON MY WIFE'S 2018 TOYOTA RAV-4 SE HYBRID. I WAS TRAVELING WITH MY WIFE, MY 13-YEAR OLD DAUGHTER, AND MY 9-YEAR OLD SON WHEN WE WERE STARTLED BY A LOUD BOOM, WHICH SOUNDED LIKE A GUN SHOT. AT FIRST, I THOUGHT I HAD RAN OVER SOMETHING, BUT QUICKLY RULED THAT OUT BECAUSE WITHIN SECONDS I COULD FEEL THE VEHICLE'S REAR END MAKING LOUD NOISES AND VIBRATED STRONGLY. I KNEW THEN THAT I HAD A FLAT TIRE. WE WERE GOING ABOUT 65MPH AND TRAVELING EAST ON THE FAR LEFT HAND OF A 4-LANE HIGHWAY. WHEN I ARRIVED AT THE BUDDHIST TEMPLE, I TOOK THE DAMAGED TIRE OUT TO INSPECT IT. I WAS TRYING TO SEE WHAT HAD CAUSED THE TIRE TO GO FLAT. BUT AS I WAS INSPECTING THE TIRE I THEN NOTICED THE FRACTURED AREA IN THE MIDDLE OF THE ALUMINUM WHEEL. AS YOU CAN SEE FROM MY PICTURES, THE INNER AND OUTER ALUMINUM WHEEL BEADS HAS NO SIGN OF DAMAGE. IN ADDITION, I COULD NOT DETECT ANY PUNCTURE HOLE IN AND AROUND THE RUBBER TIRE THAT COULD HAVE RESULTED IN THE METAL FRACTURES. I WANT TO ALERT YOU TO THE POTENTIAL ALUMINUM WHEEL DEFECT THAT MAY EXIST IN MY OTHER THREE FACTORY SUPPLIED WHEELS, AS WELL AS OTHER RAV-4 THAT HAVE THE SAME SE WHEELS MANUFACTURED IN JAPAN. I HOPE THAT NHTSA WILL REVIEW THE EVIDENCE I HAVE PROVIDED AND BEGIN A FORMAL INVESTIGATION INTO THIS DANGEROUS WHEEL DEFECT. I WILL KEEP THE DAMAGED WHEEL AND WILL NOT ALLOW TOYOTA OR BOMMARITO TO TAKE POSSESSION OF MY DAMAGED ALUMINUM WHEEL UNTIL I HAVE RECEIVED FURTHER INSTRUCTION FROM YOUR OFFICE. (SEE ATTACHED PDF FOR ADDITIONAL VEHICLE INFO)
NHTSA complaint 11139134PURCHASED 02/13/17. MAR VA TO FL, SEAT HEATER ON, NOTICED HOT SMELL SEAT GOT EXTREMELY HOT, TURNED IT OFF, TAKES 10-15 MINS TO COOL DOWN WHILE IN SEAT. DAY 2 OF TRIP, HAPPENED AGAIN. STOPPED AT REST AREA, JEANS STUCK TO LEG, EXAM SHOWED RED POPPED BLISTER ON UPPER RIGHT LEG, EXTREMELY PAINFUL. APPLIED BURN CREAM AND BANDAID. DROVE TO FRIENDS, SITTING ON LEFT CHEEK. TOOK PICS, WENT TO URGENT CARE. DIAGNOSIS 2ND DEGREE BURN. 3/23 DEALER INSPECTED SEAT HEATER, STATED IT'S DESIGNED TO SHUT OFF AT 107 BUT WOULD PUT IN SYSTEM INCASE IT HAPPENED AGAIN, DIAGNOSED OPERATING AS DESIGNED. IN MAR CORPORATE OPENED 1ST CASE. BURNED 5 MORE TIMES, LAST ON 3/19/18, VEHICLE TO DEALER EACH TIME, ALWAYS DIAGNOSED "OPERATING AS DESIGNED". ONE TECH CHECKED TEMP WITH 3 DIFFERENT GUNS, HIGHEST TEMP WAS 111 OTHER GUNS WITHIN 3 DEGREES. ONE DEALERS SERVICE WRITER SUGGESTED THEY DISCONNECT IT TO ENSURE NO MORE BURNS. HAVE MEDICAL ISSUES, THAT WHILE DRIVING ARE EASED WITH THE HEAT FROM THE SEAT. ON 6/15 AND 7/12 18, VEHICLE TO DEALER DUE TO DRIVER'S SEAT GETTING EXTREMELY HOT, SHUT DOWN AND NOT OPERABLE FOR 3 HOURS, THO THE PASSENGER SEAT WORKED. REPORTED ISSUES TO MANUFACTURER AND RECEIVED ANOTHER CASE NUMBER. JUST FOUND OUT BOTH HAVE BEEN CLOSED. 7 TIMES TO DEALER FOR NAV/RADIO PROBLEMS, 2 CASES, STOPPED WORKING BLACK SCREEN, SYSTEM FREEZING UP, TAKES 5-7 MINS CALCULATING DIRECTIONS, NOT RECOGNIZE ROADS DRVING ON, USE CELL PHONE AS GPS. SOME SERVICE WRITERS DON'T WRITE ALL CONCERNS ON REPAIR ORDER, REPEATED BLOWN FUSES, AT HIGHWAY SPEEDS CAR SLAMS ON BRAKES, CRUISE SLOWS THO CAR AHEAD IS IN OTHER LANE. CODES SINCE PURCHASE, LOST COMMUNICATION WITH BCM-3 TIMES, LOST COMMUNICATION WITH NAV CONTROL MODULE ONCE, LOST COMMUNICATION WITH BCM MODULE B-ONCE, PRE COLLISION SYS-TWICE, 1 ROUGH IDLLE. DEALER NEVER TOLD ABOUT CODES, ALWAYS "SYSTEM OPERATING AS DESIGNED".
NHTSA complaint 11120657THE WIPERS DO NOT WORK IN COLD WEATHER, THE WIPERS ARE STUCK EVEN WITH A CLEAN WINDSHIELD
NHTSA complaint 11088492THE SUNROOF SPONTANEOUSLY SHATTERED WHILE DRIVING THE CAR AT A SPEED OF APPROXIMATELY 60 MPH ON THE HIGHWAY. NO OTHER CARS WERE AHEAD ON THE ROAD AT THE TIME AND THERE WERE NO OVERPASSES. THERE WAS NO DEBRIS FROM THE ROAD OR OVERHEAD. SUNNY DAY, APPROXIMATELY 45 DEGREES. AFTER MARKET CROSSBARS HAD BEEN INSTALLED BY THE DEALER 6 DAYS PRIOR. UNABLE TO DETERMINE IF DEALER CAUSED DAMAGE; DEALER CLAIMS THEY DID NOT. CAR HAD BEEN DRIVEN MINIMALLY SINCE CROSSBAR INSTALLATION. ROOF OF CAR DOES NOT SHOW ANY INDICATION OF DAMAGE.
NHTSA complaint 11051832WHILE DRIVING IN RADAR CRUISE MODE, THE VEHICLE WILL NOT STOP FULLY IF THE CAR IN FRONT DROPS BELOW 25 MPH. IT WILL BEEP ANS THEN ALLOW THE VEHICLE TO REAREND THE CAR IN FRONT.
NHTSA complaint 11051345I PULLED INTO MY PARKING SPOT IN MY CONDOMINIUM COMPLEX, WITH MY FOOT ON THE BRAKE PEDAL (AT ZERO MPH). AS I WAS TRYING TO PUT IT INTO PARK, THE VEHICLE SUDDENLY LURCHED FORWARD AND JUMPED INTO THE HILLY WOODS. I PRESSED HARDER ON THE BRAKE PEDAL BUT IT WOULD NOT STOP OR SLOW DOWN AND I WASN'T ABLE TO CONTROL THE STEERING. THE CAR CONTINUED GOING THROUGH THE HILL FULL OF LARGE TREES. FINALLY THE VEHICLE ONLY STOPPED WHEN IT CRASHED INTO A TREE. I HAD A HARD TIME OPENING THE DOOR TO GET OUT OF THE CAR BECAUSE IT WAS WEDGED AGAINST SAID TREE. IF THE CAR DIDN'T CRASH INTO THE TREE, IT WOULD HAVE CONTINUED DOWN THE EMBANKMENT TO CRASH INTO 5 CARS BELOW AND THE RESULTS WOULD'VE BEEN MORE DISASTROUS. THE FOLLOWING SHOULD BE NOTED: 1)AIR BAGS DID NOT DEPLOY 2)VEHICLE IS BRAND NEW ' I PURCHASED IT ON 9/1/17 FROM DEALERSHIP WITH ABOUT 17 MILES ON IT 3) UNABLE TO ASCERTAIN HOW FAST THE VEHICLE WAS TRAVELING IN THE WOODS (HUGE TREES); MY AIM WAS TO STOP THE VEHICLE COMPLETELY TO AVOID A POTENTIAL DISASTER
NHTSA complaint 11045914OUR NAMES ARE [XXX] RESIDING AT [XXX] IN [XXX] .AS OF JULY 17 WE STARTED ENCOUNTERING VERY DANGEROUS AND ODD INTERMITTENT BEHAVIOR ON OUR 2017 RAV 4 HYBRID [XXX] WHICH WAS PURCHASED FROM TOYOTA OF LAKE CITY IN DECEMBER OF 2016. CURRENTLY, WE BELIEVE THE CAR IS UNSAFE TO DRIVE DUE TO THIS UNREPAIRED SERIOUS SAFETY DEFECT AND WE ARE NOT DRIVING IT. IN JULY MY WIFE FIRST EXPERIENCED THIS BEHAVIOR WHERE THE CAR WOULD DRIVE FORWARD WHILE IN REVERSE. SHE LATER EXPERIENCED IT AGAIN WITH OUR FRIEND LISE KAUFFMAN IN MID-AUGUST (8-10THISH) WHILE ON ORCAS ISLAND. ON TUESDAY THE 22ND - WE GOT IN TOUCH WITH GABE IN SERVICE AND THEN LATER KAREN. WE WERE TOLD THIS WAS VERY ODD SHOULDN'T BE HAPPENING AND THEY WOULD NEED TO SEE IT HAPPEN. WE WAITED UNTIL THE TRUCK COULD BE SEEN BY A TOYOTA REP - WHO VISITS ONCE A MONTH - ON 8/31 AND WERE TOLD THEY COULDN'T MAKE IT HAPPEN. SATURDAY 9/9 IT HAPPENED AGAIN AS JENN WAS PARALLEL PARKING (MOVING VEHICLE) ON YESSLER WAY WHICH ALMOST MADE HER HIT A CAR. MONDAY 9/11 IT HAPPENED WITH VAN DRIVING IN OUR DRIVEWAY (STATIONARY) AND WE FILMED IT.TUESDAY 9/12 SPOKE TO CAREN - STILL SPOKE OF HOW ODD THIS WAS AND THEY COULD NOT DUPLICATE IT. I TOLD HER ABOUT VIDEO AND CONCERN ABOUT OUR SAFETY - BIGGER ISSUE - WAS TOLD SHE WOULD CONTINUE TO DISCUSS AND THEY WERE ON OUR SIDE. SENT HER VIDEO VIA EMAIL TO [XXX]. TODAY, WEDNESDAY 9/13 I SPOKE TO [XXX] AT 2:30 AND SHE ASKED ME MORE QUESTIONS ABOUT OUR DRIVEWAY (WHICH I'VE MADE CLEAR - MULTIPLE TIMES - AND ONCE AGAIN ASKED IF WE COULD BRING THE CAR IN AND DUPLICATE THE SITUATION. WE HAVE BEEN VERY CLEAR IN OUR COMMUNICATION THAT THIS IS AN INTERMITTENT ISSUE AND THUS WE CAN'T. WE DO HAVE IT ON FILM AND CAN NO LONGER DRIVE THE CAR WITH THE FEAR OF SOMETHING GREATER HAPPENING TO ENDANGER US, OTHERS OR PROPERTY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA complaint 11023434I PURCHASED A 2017 RAV4 FROM BIG2TOYOTA IN CHANDLER AZ ON THE 23RD OF MARCH 2017.THERE WERE SEVERAL COMMUNICATIONS WITH SALES PERSON PHIL HARMON CONCERNING THE PURCHASE.I HAD DONE SOME RESEARCH ON THIS VEHICLE AND SAW A COUPLE OF COMPLAINTS ABOUT MOVEMENT OF THE HOOD WHEN DRIVING, SOME EVEN DESCRIBED AND FLOPPY HOOD. I ASKED, BY EMAIL, MR. HARMON IF HE KNEW ANYTHING OF THIS PROBLEM. HE REPLIED THAT HE HAD NEVER HEARD OF IT. I LIVE IN THE TUCSON AREA, ABOUT 100 MILES FROM WHERE I PURCHASED MY NEW CAR. WHILE DRIVING MY NEW CAR HOME I NOTICED THAT THE HOOD MOVED AROUND QUITE A BIT WHEN DRIVING THE 75MPH SPEED LIMIT ON THE WAY HOME. THE FOLLOWING DAY I ALSO NOTICED THAT THE HOOD MOVED AROUND WHILE DRIVING OVER BUMPY ROADS AT 30 MPH. I CALLED MY LOCAL TOYOTA DEALER, PRECISION TOYOTA IN TUCSON AND MADE AN APPOINTMENT TO GET THIS TAKEN CARE OF.THE FIRST APPOINTMENT WAS ONE WEEK LATER.I WAITED ABOUT 5 HOURS FOR THE CAR AND WAS TOLD THAT THERE IS NOTHING THAT CAN BE DONE. THEY DROVE TWO BRAND NEW RAV4S AND THEY ALSO HAD HOOD MOVEMENT. I CALLED TOYOTA CUSTOMER CARE WHERE THEY INSISTED THAT I GO BACK TO PRECISION TOYOTA AND DRIVE TWO BRAND NEW RAV4S. I DID AND INDEED THEY HAD THE SAME PROBLEM. TOYOTA SAYS THIS IS NORMAL, THE SELLING DEALERSHIP SAID THEY NEVER HEARD OF IT SO NOT SURE WHICH IT IS? PERHAPS A DISCLOSURE IS IN NEED IF THIS IS IN FACT A TRAIT OF THE VEHICLE. FOR ME THE BOTTOM LINE IS THE HOOD SHOULD FIT FIRMLY AND NOT MOVE AND JUMP AROUND WHEN THE CAR IS IN MOTION. I DON'T FIND ANY OF THIS ACCEPTABLE FOR A BRAND NEW CAR OR ANY CAR! I SPOKE WITH MELANIE AT TOYOTA CARE800-331-4331 CASE # 1704033640. MARK AND CONOR AT PRECISION TOYOTA SERVICE. ALL PEOPLE INVOLVED HAD NOTHING MORE TO OFFER ME.I ASKED "SO I AM STUCK WITH THIS PROBLEM?" I GOT NO REPLY.I AM FRUSTRATED AND DON'T KNOW WHERE TO TURN, I REALLY DON'T WANT TO GET INTO A LEGAL BATTLE BUT MAY BE NO OTHER CHOICE
NHTSA complaint 10972364WHILE DRIVING ON A CITY STREET I HEARD A LARGE NOISE THAT SOUNDED LIKE A GUN SHOT. I PULLED OVER TO LOOK AT THE CAR TO SEE IF IT HAD BEEN SHOT. I SAW NOTHING OUT OF THE ORDINARY. IT WAS APPROXIMATELY 0-15 DEGREES F AT THE TIME. LATER WHILE LOOKING OUT MY SECOND STORY WINDOW I NOTICED A SPOT THAT APPEARED TO BE THAWED OUT ON THE ROOF OF MY CAR. UPON FURTHER INSPECTION I NOTICED THE SUNROOF HAD BEEN SHATTERED. THERE WAS A LARGE HOLE IN THE CENTER OF THE SUNROOF. IT WAS A GOOD THING THAT MY INTERIOR SUNROOF SHADE WAS CLOSED AT THE TIME THE SUNROOF EXPLODED OTHERWISE I MAY HAVE LOST CONTROL OF THE VEHICLE AND CRASHED. THE CAR IS BRAND NEW AND I HAVE HAD IT FOR LESS THAN 6 MONTHS. *TR
NHTSA complaint 10946793Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.