Complaints over time
Complaints about the 2017 VAN Hool CX35 peaked in 2018, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2017 VAN Hool CX35
Wagon, gasoline, 4x2, built in Japan. Owner complaints on file from Aug 1, 2018 to Aug 1, 2018.
Recall campaigns covering this model year28,522 vehicles or units across those campaigns
Owner complaints1Below the median 2017 wagon
Severity index0.02017 wagons average 7.4
First 24 months1Complaints in its first two years
Components
100% of complaints about the 2017 VAN Hool CX35 name engine and cooling
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
2 recall campaigns cover the 2017 VAN Hool CX35
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 26V-191 | Mar 26, 2026 | Front entrance door may have the incorrect glaze on the lower curb view window | Visibility and wipers | 6,994 | Repair or modification |
| 18V-209 | Mar 30, 2018 | Van Hool N.V | Seat belts | 1,528 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2017 VAN Hool CX35
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Aug 1, 2018Failure May 28, 2018Winston-Salem, NCEngine
2017 MAZDA CX3. CONSUMER WRITES IN REGARDS TO OIL LOSS AFTER HAVING OIL CHANGED. *LD *JS
NHTSA complaint 11111605
Source: NHTSA ODI complaints file.
Investigations
2 NHTSA investigations on file
- EQ19001 Equipment query, Seat belts
Seat Belt Buckle Casings may Fail
Opened Jul 2, 2019, closed Aug 20, 2025 - PE17006 Preliminary evaluation, Seat belts
Seat belt latch failure
Opened Sep 25, 2017, closed Apr 4, 2018 · led to a recall
Source: NHTSA ODI investigations file.
Service bulletins
54 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- SB2509 Aug 25, 2025 · Service Bulletin/Repair Instructions
On the above-mentioned vehicles, it is possible that the installation of the FMCSA decal has been omitted. Verification is necessary in order that the decal is present in accordance with the requirements of FMCSA. - SB2508 Aug 25, 2025 · Service Bulletin/Repair Instructions
On the above-mentioned vehicles, it is possible that the installation of the FMCSA decal has been omitted. Verification is necessary in order that the decal is present in accordance with the requirements of FMCSA - SB2501 Jul 8, 2025 · Service Bulletin/Repair Instructions
The control arms of the front and trailing axles are equipped with a flexible ball-joint at the chassis side. Van Hool has several suppliers for the repair kit of this flexible ball-joint. All of the repair kits contain a flexible ball-joint, a spacer and … - SB2485 Jul 8, 2025 · Service Bulletin/Repair Instructions
The purpose of this service bulletin is to inform you that VDL Van Hool has gradually switched over to other components for the front axle steering system. This switch-over has been cut into production as from units 83097 (CX35) and 84560 (CX45). Previous r… - SB2497 Jun 25, 2025 · Service Bulletin/Repair Instructions
Mobile column lifts raise the vehicle under the wheels. This service bulletin is a reminder about the usage of mobile column lifts when lifting a complete vehicle. - SB2494 May 12, 2025 · Service Bulletin/Repair Instructions
INTRODUCTION The purpose of this service bulletin is to inform you about the removal and installation of Raufoss line fittings - SB2262B May 12, 2025 · Service Bulletin/Repair Instructions
TO CHECK EMERGENCY SIDE WINDOW OPERATION To ensure trouble-free operation, the emergency side windows must be checked on a regular basis. This will allow you to confirm the proper operation of the emergency exit handle and unlatching mechanism, as well as… - SB2193 Mar 31, 2025 · Service Bulletin/Repair Instructions
This service bulletin provides step-by-step instructions on how to remove and install the radiator of the engine cooling system. - SB1791A Mar 14, 2025 · Service Bulletin/Repair Instructions
DESCRIPTION VDL Van Hool has released Adaptive Cruise Control (ACC) in combination with Collision Mitigation System (CMS) as an option for above mentioned vehicles. This work procedure gives step-by-step instructions how to retrofit these vehicles with Coll… - SB2372B Jan 17, 2025 · Service Bulletin/Repair Instructions
This service bulletin provides you with information about the location of emergency side window decals so that the vehicle meets the National Highway Traffic Safety Administration’s (NHTSA) Federal Motor Vehicle Safety Standards (FMVSS) in the U.S and the … - SB2468 Jan 23, 2025 · Service Bulletin/Repair Instructions
Van Hool recently changed-over in production to a “longer” articulation shaft (VH11717611) to fasten the wheel-suspension arms to the steering knuckle carrier/hub carrier. Field experience has shown that this change-over has a positive impact on the lifes… - SB2372a Nov 7, 2024 · Service Bulletin/Repair Instructions
This service bulletin provides you with information about the location of emergency side window decals so that the vehicle meets the National Highway Traffic Safety Administration’s (NHTSA) Federal Motor Vehicle Safety Standards (FMVSS) in the U.S and the C… - SB2415 Jan 30, 2024 · Service Bulletin/Repair Instructions
SERVICE INFORMATION: Compressed-air brake system functional check - The tests laid out in this bulletin are designed to identify the cause(s) of a sluggish performance and/or leaks in the system. The tests give you a general idea of the system condition. Th… - SB2372 Jan 8, 2024 · Service Bulletin/Repair Instructions
This service bulletin provides you with information about the location of emergency side window decals so that the vehicle meets the National Highway Traffic Safety Administration’s (NHTSA) Federal Motor Vehicle Safety Standards (FMVSS) in the U.S and the… - SB230 Sep 12, 2023 · Service Bulletin/Repair Instructions
SUBJECT : Engine overheating due to an open or not properly closed access door with electric cooling fans CONDITIONS : This service bulletin does not entitle to any reimbursement. Your vehicle is equipped with electric cooling fans located at the inside … - SB2305 Jun 7, 2023 · Service Bulletin/Repair Instructions
Van Hool has introduced in production a lower value resistor in the defroster fan speed control circuit to improve windshield demisting. Customers who want to install this resistor can follow the step-by-step instructions mentioned in this service bulletin. - SB2255 Jan 3, 2023 · Service Bulletin/Repair Instructions
Service Information: In its production process, Bock, manufacturer of refrigerant compressors, has switched to a new type of motor protection switch for the electric motor of the refrigerant compressor. As the MP10 motor protection switch (VH11472802) is no… - SB1709 Aug 31, 2022 · Service Bulletin/Repair Instructions
Product Improvement: ALL VEHICLES WITH LIGHT-ALLOY WHEELS - Introduction of wheel-end monitoring system (WEM). Van Hool has released a wheel-end monitoring system (WEM) which can be installed on all vehicles equipped with light-alloy wheels. The WEM is inst… - SB2128 Mar 8, 2022 · Service Bulletin/Repair Instructions
Service Information: Removal and installation of Shaw DEF tank sensor unit The purpose of this service information bulletin is to inform you about the removal and installation of a Shaw DEF tank sensor unit. - SB2094 Feb 14, 2022 · Service Bulletin/Repair Instructions
Product Improvement: Introduction of new generation DEF tank sensor unit Some previous manufactured DEF tank sensor units are no longer available as spare part. This service bulletin gives you information about the visual points of difference between the g… - SB2039A Nov 19, 2021 · Service Bulletin/Repair Instructions
Service Information - Introduction of new 4/2 solenoid valve in compressed-air circuit Van Hool has switched over into production to a new type of 4/2 solenoid valve in the compressed-air system. As the previous Knorr-Bremse (Bosch) solenoid valve (VH11102… - SB1856 Mar 24, 2022 · Service Bulletin/Repair Instructions
Service Information - Maintenance operations related to refrigerant compressor oil This service information bulletin is a reminder/update about refrigerant compressor oil maintenance. To ensure a reliable system, it is important to perform the maintenance … - SB1319 Apr 22, 2016 · Service Bulletin/Repair Instructions
To change condenser fan relay 660752034 by relay 660762200. - SB2039 Aug 16, 2021 · Service Bulletin/Repair Instructions
SERVICE INFORMATION BULLETIN: Van Hool has switched over into production to a new type of 4/2 solenoid valve in the compressed-air system. As the previous Knorr-Bremse (Bosch) solenoid valve (VH11102170) is no longer made available as spare part, you will r… - SB1961 Mar 3, 2021 · Service Bulletin/Repair Instructions
Service Information Bulletin: What to do in case of prolonged vehicle standstill. This service bulletin provides an overview of works to be performed during prolonged vehicle standstill. - SB1702 Jun 2, 2020 · Service Bulletin/Repair Instructions
Service information Bulletin: Stress-free installation of flex pipe This service bulletin gives step-by-step instructions on how to install the flex pipe properly. The flexible part of the flex pipe handles thermal expansion and engine vibration, and is pr… - MIC-VANH-090820 Sep 8, 2020 · Service Bulletin/Repair Instructions
Van Hool N.V. and ABC Companies did not release any new service bulletins during the month of August 2020. - SB1826 Jun 2, 2020 · Service Bulletin/Repair Instructions
Service Information Bulletin: The purpose of this bulletin is to inform you about how to align the cooling fan drive. This should be performed every time components of the fan drive have been removed, and when evidence of contact damage has been noticed o… - SB1763 May 13, 2020 · Service Bulletin/Repair Instructions
Service records have shown that the tabs at the bottom of the fuel tank compartment door are subject to breakage.To address these issues, Van Hool has released stainless steel brackets to replace the aluminium tabs at the bottom of the door. - SB1796 May 13, 2020 · Service Bulletin/Repair Instructions
Service Information: he purpose of this service bulletin is to inform you about the innocent traces of lubricant at the bottom of the transmission bell housing on new vehicles. They are caused by the protective anti-corrosion coating at the inside of the be… - SB1777 May 13, 2020 · Service Bulletin/Repair Instructions
Service Information: This bulletin is being released as a reminder of the importance of wheel bearing preventive maintenance. Check the wheel bearing end-play every 50,000 miles*, and when having any work done on the brakes or any other component on the axl… - SB1508 Mar 4, 2020 · Service Bulletin/Repair Instructions
Transmission refuses to shift into gear after a low air pressure condition. It has come to the attention of Van Hool that on the CX35, CX45, TX45 and TDX25 with Cummins EPA2013/EPA2016 engines and Allison transmission that the transmission sometimes refuses… - SB1634 Dec 2, 2019 · Service Bulletin/Repair Instructions
Product Improvement. Introduction of new single check valves in cooling-circuits deaeration lines.Van Hool have recently switched over into production a new type of single check valve. Contrary to the previous type equipped with a plastic housing, the new t… - SB1667 Oct 3, 2019 · Service Bulletin/Repair Instructions
To replace fastening system of wheel-suspension arm articulations. Owners and operators of CX35 and CX45 vehicles are asked to first check which type of fastening system is used and, in case of a M20 fastening system, to replace it by a M18 fastening system… - SB1645 Jun 3, 2019 · Service Bulletin/Repair Instructions
To remove/install wheel-nut caps. Some vehicles have plastic chrome-coloured wheel-nut caps on top of the wheel nuts. This service bulletin gives instructions on how to remove/install these wheel-nut caps correctly. - SB1596A Jan 30, 2019 · Service Bulletin/Repair Instructions
Compressed-air brake system functional check. These tests are designed to identify the cause(s) of a sluggish performance and/or leaks in the system. The tests give you a general idea of the system condition. The procedures described in this service bulleti… - SB1560 Feb 8, 2019 · Service Bulletin/Repair Instructions
Improper operating coolant surge tank filler cap. We received a number of complaints regarding frequent coolant loss at the overflow line of the coolant surge tank filler cap. Tests have shown that this is due to the installation of a batch of improper oper… - SB1299B Feb 5, 2019 · Service Bulletin/Repair Instructions
Introduction of new generation DANA G171 Drive Axles. Dana Corporation have changed the wheel end bearing of the G171 drive axle from "unitized" to "compact" bearings. In line with this change associated components such as spindle, hub, hub nut and washer … - SB1596 Jan 25, 2019 · Service Bulletin/Repair Instructions
Compressed-air brake system functional check. These tests are designed to identify the cause(s) of a sluggish performance and/or laks in the system. - SB1573A Dec 12, 2018 · Service Bulletin/Repair Instructions
Product Improvement: Introduction of longer refrigerant compressor discharge hose. Tests have shown that the changeover to the longer length has a positive impact on the hose life. Van Hool recommends therefore the use of this longer hose as service replace… - SB1504A Dec 6, 2018 · Service Bulletin/Repair Instructions
Field Change Program: To install new transmission oil dipstick. Field experience has shown that on the above-mentioned vehicle type (CX35 with Cummins L9 engine) the sealing of the oil dipstick with regard to its tubing is inadequate, causes oil leakage at … - SB1504 Nov 27, 2018 · Service Bulletin/Repair Instructions
Field Change Program. To install new transmission oil dipstick. Field experience has shown that on the above-mentioned vehicle type the sealing of the oil dipstick with regard to its tubing is inadequate, causes oil leakage at the dipstick cover. To address… - SB1299A Sep 7, 2018 · Service Bulletin/Repair Instructions
Product Improvement: Introduction of new generation DANA G171 drive axles Dana Corporation have changed the wheel end bearing of the G171 drive axle from "unitized" to "compact" bearings. In line with this change associated components such as spindle, hub… - SB1480 May 18, 2018 · Service Bulletin/Repair Instructions
To change rigid seat belt buckles of aisle side passenger seats. Subject vehicles have passenger seats equipped with seat belt buckles of which the outer casing may fail. These casings are held in place by one plastic notch only. When subjected to great pr… - SB1485 Mar 6, 2018 · Service Bulletin/Repair Instructions
To retrofit with Adaptive Cruise Control (ACC). This product improvement bulletin is applicable to CX35 vehicles equipped with EPA2016 engine. Van Hool has released Adaptive Cruise Control (ACC) as an option for CX vehicles equipped with EPA2016 engine. - SB1464 Dec 20, 2017 · Service Bulletin/Repair Instructions
Transmission routine inspection on leaks. Van Hool has issued this bulletin to advise customers of specific areas to include in their routine inspections for the Allison WTB500 transmission. Filler tube/dipstick tub mounting. If broken or loose brackets are… - SB1252 Aug 23, 2017 · Service Bulletin/Repair Instructions
Change weather strip mounting lip of luggage compartment door. - 1261A Jun 16, 2016 · Service Bulletin/Repair Instructions
Service Information: Bevel gear of front axle steering system Service records have shown that the grease in the bevel gear could affect performance at very low temperatures (below -20°C/-4°F). If the grease in the bevel gear becomes hard enough to affect d… - SB1356 Aug 26, 2016 · Service Bulletin/Repair Instructions
Product Improvement: Introduction of new bearing for fan-drive idler pulley The cooling fan is driven from the engine crankshaft pulley by V-belts. The drive is provided with a tensioning device to make belt tension adjustment possible. As from units with … - SB1299 May 26, 2016 · Service Bulletin/Repair Instructions
Product Improvement: Introduction of new generation DANA G171 drive axles Dana Corporation have changed the wheel end bearing of the G171 drive axle from ?unitized? to ?compact? bearings. In line with this change associated components such as spindle, hub,… - SB1288 May 2, 2016 · Service Bulletin/Repair Instructions
Product Improvement: Introduction of ZF/BOSCH bevel gear in front axle steering system As from the cut in VINs onwards, Van Hool is using again a ZF/BOSCH manufactured bevel gear instead of a PAILTON bevel gear in the front axle steering system. Because on… - SB1357 Dec 19, 2016 · Service Bulletin/Repair Instructions
Service Information: New coolant for vehicles with EPA2016 engine: As from the units listed with EPA2016 engine, Van Hool will factory fill the cooling and heating system with ARTECO Havoline XLC Premix 50/50 coolant for Cummins and Detroit Diesel engines.… - SB1372 Oct 1, 2016 · Service Bulletin/Repair Instructions
Field Change Program: To change 3/4" fitting in extinguishing agent distributor of fire suppression system On the above mentioned vehicles the straight ¾? fitting in the extinguishing agent distributor must be changed. It has been determined that fitting 1… - SB1325 Aug 25, 2016 · Service Bulletin/Repair Instructions
FIELD CHANGE PROGRAM: TO MODIFY FRONT TURN SIGNAL LAMPS INSTALLATION IT HAS BEEN DETERMINED THAT THE FRONT TURN SIGNAL LAMPS OF THE ABOVE MENTIONED VEHICLES SHOW FREQUENTLY WATER INTRUSION. INVESTIGATION HAS SHOWN THAT THE CONTACT SURFACE FOR THE TURN SIGN…
Source: NHTSA manufacturer communications files.