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Model year

2017 VAN Hool TD925

Body and fuel not decoded. Owner complaints on file from no date to no date.

Recalls (2)Complaints (0)Investigations (2)Bulletins (50)
Recall campaigns covering this model year21,772 vehicles or units across those campaigns
Owner complaints0Not enough peers on file
Severity indexNoneCrash, fire, injury or death per 100
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2017 VAN Hool TD925 by year filed

Owner complaints about this model year, by the year they were filed with NHTSA.

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Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

Complaints by component

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

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Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

2 recall campaigns cover the 2017 VAN Hool TD925

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2017 VAN Hool TD925
CampaignFiledSubjectComponentVehiclesRemedy
18V-882Dec 12, 2018Van Hool N.VEquipment244Part replacement
18V-209Mar 30, 2018Van Hool N.VSeat belts1,528Part replacement
Source: NHTSA ODI recalls file.
Look up a VIN at NHTSA
Owner complaints

What owners reported about the 2017 VAN Hool TD925

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

0 complaints on file.

    Source: NHTSA ODI complaints file.
    Investigations

    2 NHTSA investigations on file

    • EQ19001 Equipment query, Seat belts
      Seat Belt Buckle Casings may Fail
      Opened Jul 2, 2019, closed Aug 20, 2025
    • PE17006 Preliminary evaluation, Seat belts
      Seat belt latch failure
      Opened Sep 25, 2017, closed Apr 4, 2018 · led to a recall
    Source: NHTSA ODI investigations file.
    All investigations
    Service bulletins

    50 manufacturer communications cover this model year

    Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.

    • SB2492 Nov 5, 2025 · Service Bulletin/Repair Instructions
      The purpose of this service bulletin is to inform you that VDL Van Hool will switch over to other components for the front axle steering system. This switch-over will be cut into production as from units 89249 (TDX25 Diesel) and 89558 (TDX25 E). Previous …
    • SB2509 Aug 25, 2025 · Service Bulletin/Repair Instructions
      On the above-mentioned vehicles, it is possible that the installation of the FMCSA decal has been omitted. Verification is necessary in order that the decal is present in accordance with the requirements of FMCSA.
    • SB2506 Jul 26, 2025 · Service Bulletin/Repair Instructions
      This service bulletin is a reminder about rules, procedures and precautions that must be followed when a TD925 10-wheeler needs to be lifted.
    • SB2501 Jul 8, 2025 · Service Bulletin/Repair Instructions
      The control arms of the front and trailing axles are equipped with a flexible ball-joint at the chassis side. Van Hool has several suppliers for the repair kit of this flexible ball-joint. All of the repair kits contain a flexible ball-joint, a spacer and …
    • SB2492 Jul 11, 2025 · Service Bulletin/Repair Instructions
      The purpose of this service bulletin is to inform you that VDL Van Hool will switch over to other components for the front axle steering system. This switch-over will be cut into production as from units 89249 (TDX25 Diesel) and 89558 (TDX25 E). Previous re…
    • SB2497 Jun 25, 2025 · Service Bulletin/Repair Instructions
      Mobile column lifts raise the vehicle under the wheels. This service bulletin is a reminder about the usage of mobile column lifts when lifting a complete vehicle.
    • SB2494 May 12, 2025 · Service Bulletin/Repair Instructions
      INTRODUCTION The purpose of this service bulletin is to inform you about the removal and installation of Raufoss line fittings
    • SB2262B May 12, 2025 · Service Bulletin/Repair Instructions
      TO CHECK EMERGENCY SIDE WINDOW OPERATION To ensure trouble-free operation, the emergency side windows must be checked on a regular basis. This will allow you to confirm the proper operation of the emergency exit handle and unlatching mechanism, as well as…
    • SB2372B Jan 17, 2025 · Service Bulletin/Repair Instructions
      This service bulletin provides you with information about the location of emergency side window decals so that the vehicle meets the National Highway Traffic Safety Administration’s (NHTSA) Federal Motor Vehicle Safety Standards (FMVSS) in the U.S and the …
    • SB2468 Jan 23, 2025 · Service Bulletin/Repair Instructions
      Van Hool recently changed-over in production to a “longer” articulation shaft (VH11717611) to fasten the wheel-suspension arms to the steering knuckle carrier/hub carrier. Field experience has shown that this change-over has a positive impact on the lifes…
    • SB2372a Nov 7, 2024 · Service Bulletin/Repair Instructions
      This service bulletin provides you with information about the location of emergency side window decals so that the vehicle meets the National Highway Traffic Safety Administration’s (NHTSA) Federal Motor Vehicle Safety Standards (FMVSS) in the U.S and the C…
    • SB2372 Jan 8, 2024 · Service Bulletin/Repair Instructions
      This service bulletin provides you with information about the location of emergency side window decals so that the vehicle meets the National Highway Traffic Safety Administration’s (NHTSA) Federal Motor Vehicle Safety Standards (FMVSS) in the U.S and the…
    • SB2345 Sep 27, 2023 · Service Bulletin/Repair Instructions
      Two different types of step nose lighting units have been installed during manufacturing.  The early units (which are limited available as spare part) are provided with a LED card for the “downward” light and an optical fiber for the “upward” light. These…
    • SB2393 Nov 6, 2023 · Service Bulletin/Repair Instructions
      Van Hool regularly receives questions regarding the bolts securing the wheel suspension arms of the front axle and tag axles to the chassis. The purpose of this service information bulletin is to inform and is partly a reminder of what already is mentione…
    • SB2255 Jan 3, 2023 · Service Bulletin/Repair Instructions
      Service Information: In its production process, Bock, manufacturer of refrigerant compressors, has switched to a new type of motor protection switch for the electric motor of the refrigerant compressor. As the MP10 motor protection switch (VH11472802) is no…
    • SB1709 Aug 31, 2022 · Service Bulletin/Repair Instructions
      Product Improvement: ALL VEHICLES WITH LIGHT-ALLOY WHEELS - Introduction of wheel-end monitoring system (WEM). Van Hool has released a wheel-end monitoring system (WEM) which can be installed on all vehicles equipped with light-alloy wheels. The WEM is inst…
    • SB2128 Mar 8, 2022 · Service Bulletin/Repair Instructions
      Service Information: Removal and installation of Shaw DEF tank sensor unit The purpose of this service information bulletin is to inform you about the removal and installation of a Shaw DEF tank sensor unit.
    • SB2094 Feb 14, 2022 · Service Bulletin/Repair Instructions
      Product Improvement: Introduction of new generation DEF tank sensor unit Some previous manufactured DEF tank sensor units are no longer available as spare part. This service bulletin gives you information about the visual points of difference between the g…
    • SB2039A Nov 19, 2021 · Service Bulletin/Repair Instructions
      Service Information - Introduction of new 4/2 solenoid valve in compressed-air circuit Van Hool has switched over into production to a new type of 4/2 solenoid valve in the compressed-air system. As the previous Knorr-Bremse (Bosch) solenoid valve (VH11102…
    • SB1856 Mar 24, 2022 · Service Bulletin/Repair Instructions
      Service Information - Maintenance operations related to refrigerant compressor oil This service information bulletin is a reminder/update about refrigerant compressor oil maintenance. To ensure a reliable system, it is important to perform the maintenance …
    • SB1334 Mar 17, 2016 · Service Bulletin/Repair Instructions
      To change "Quick release valve" of front axle brakes.
    • SB1328 Mar 4, 2016 · Service Bulletin/Repair Instructions
      DANA, manufacturer of axles, has informed Van Hool that the procedure for checking the wheel bearing end-play has been changed.
    • SB1323 Mar 18, 2016 · Service Bulletin/Repair Instructions
      Introducion to electronic contrlolled air suspension(ELC).
    • SB1254 Nov 3, 2015 · Service Bulletin/Repair Instructions
      To inspect auxiliary structure around front axle for not properly executed welds.
    • SB1250 Mar 17, 2016 · Service Bulletin/Repair Instructions
      To Reinforce the TD925 Chassis in the drive axle area.
    • SB2039 Aug 16, 2021 · Service Bulletin/Repair Instructions
      SERVICE INFORMATION BULLETIN: Van Hool has switched over into production to a new type of 4/2 solenoid valve in the compressed-air system. As the previous Knorr-Bremse (Bosch) solenoid valve (VH11102170) is no longer made available as spare part, you will r…
    • SB1961 Mar 3, 2021 · Service Bulletin/Repair Instructions
      Service Information Bulletin: What to do in case of prolonged vehicle standstill. This service bulletin provides an overview of works to be performed during prolonged vehicle standstill.
    • SB1702 Jun 2, 2020 · Service Bulletin/Repair Instructions
      Service information Bulletin: Stress-free installation of flex pipe This service bulletin gives step-by-step instructions on how to install the flex pipe properly. The flexible part of the flex pipe handles thermal expansion and engine vibration, and is pr…
    • MIC-VANH-090820 Sep 8, 2020 · Service Bulletin/Repair Instructions
      Van Hool N.V. and ABC Companies did not release any new service bulletins during the month of August 2020.
    • SB1796 May 13, 2020 · Service Bulletin/Repair Instructions
      Service Information: he purpose of this service bulletin is to inform you about the innocent traces of lubricant at the bottom of the transmission bell housing on new vehicles. They are caused by the protective anti-corrosion coating at the inside of the be…
    • SB1777 May 13, 2020 · Service Bulletin/Repair Instructions
      Service Information: This bulletin is being released as a reminder of the importance of wheel bearing preventive maintenance. Check the wheel bearing end-play every 50,000 miles*, and when having any work done on the brakes or any other component on the axl…
    • SB1719 Feb 5, 2020 · Service Bulletin/Repair Instructions
      Field Change Program: It has been reported that the red 6 mm2 power supply wire connected at stud “MP+24V” in junction box “Vanner” is not protected by a fuse. This wire runs from stud “MP+24V” to terminal block DVB in junction box EKA, from there the wir…
    • WP1078 Dec 2, 2019 · Service Bulletin/Repair Instructions
      To isolate fuel tank from understructure. This work procedure explains how to isolate the fuel tank from the understructure to prevent fuel tank cracking due to structural loads during severe operating conditions.
    • SB1634 Dec 2, 2019 · Service Bulletin/Repair Instructions
      Product Improvement. Introduction of new single check valves in cooling-circuits deaeration lines.Van Hool have recently switched over into production a new type of single check valve. Contrary to the previous type equipped with a plastic housing, the new t…
    • SB1645 Jun 3, 2019 · Service Bulletin/Repair Instructions
      To remove/install wheel-nut caps. Some vehicles have plastic chrome-coloured wheel-nut caps on top of the wheel nuts. This service bulletin gives instructions on how to remove/install these wheel-nut caps correctly.
    • SB1600 Jan 31, 2019 · Service Bulletin/Repair Instructions
      Compressed-air brake system functional check. These tests are designed to identify the cause(s) of a sluggish performance and/or leaks in the system. The tests give you a general idea of the system condition. The procedures described in this service bulleti…
    • SB1560 Feb 8, 2019 · Service Bulletin/Repair Instructions
      Improper operating coolant surge tank filler cap. We received a number of complaints regarding frequent coolant loss at the overflow line of the coolant surge tank filler cap. Tests have shown that this is due to the installation of a batch of improper oper…
    • SB1299B Feb 5, 2019 · Service Bulletin/Repair Instructions
      Introduction of new generation DANA G171 Drive Axles. Dana Corporation have changed the wheel end bearing of the G171 drive axle from "unitized" to "compact" bearings. In line with this change associated components such as spindle, hub, hub nut and washer …
    • SB1480 May 18, 2018 · Service Bulletin/Repair Instructions
      To change rigid seat belt buckles of aisle side passenger seats. Subject vehicles have passenger seats equipped with seat belt buckles of which the outer casing may fail. These casings are held in place by one plastic notch only. When subjected to great pr…
    • SB1487 Feb 22, 2018 · Service Bulletin/Repair Instructions
      Introduction of new type of etnrance door emergency valve. Emergency valves are fitted near entrance doors, at the inside and outside of the vehicle. The emergency valve allows the actuating cylinder of the relevant entrance door to be depressurized, after …
    • SB1468 Jan 16, 2018 · Service Bulletin/Repair Instructions
      Introduction of new transmission oil filler pipe assembly for vehicles with Cummins ISX engine and Allison WTB500® transmission. The new oil filler pipe removes possible stress on the grommet (part #11147825) that seals the oil filler pipe assembly to the t…
    • SB1444 Jan 18, 2018 · Service Bulletin/Repair Instructions
      Trailing axle kingpin greasing instructions. This Service Bulletin is a reminder that the trailing axle kingpins must be greased more frequently than other greasing points on the vehicle. Experience has shown that this subject does not get due attention, le…
    • SB1402 Oct 12, 2017 · Service Bulletin/Repair Instructions
      Van Hool has determined that the parcel-rack lighting circuit is not well executed due to an error in the production process. On TD925 vehicles, a connection in the parcel-rack lighting circuit is inadequate. The splicing of the electrical wires has bee…
    • 1261A Jun 16, 2016 · Service Bulletin/Repair Instructions
      Service Information: Bevel gear of front axle steering system Service records have shown that the grease in the bevel gear could affect performance at very low temperatures (below -20°C/-4°F). If the grease in the bevel gear becomes hard enough to affect d…
    • SB1438 Jun 22, 2017 · Service Bulletin/Repair Instructions
      Field Change Program: To check position of rear junction box grid There is a possibility that the grid of the rear junction box is not properly positioned with respect to the surrounding covers. The side cover can prevent the circuit breakers from tripping…
    • SB1356 Aug 26, 2016 · Service Bulletin/Repair Instructions
      Product Improvement: Introduction of new bearing for fan-drive idler pulley The cooling fan is driven from the engine crankshaft pulley by V-belts. The drive is provided with a tensioning device to make belt tension adjustment possible. As from units with …
    • SB1323 Mar 18, 2016 · Service Bulletin/Repair Instructions
      Service Information: Introduction to electronic controlled air suspension (ELC) The electronic controlled air suspension maintains the ride height by using an electronic control unit (ECU), height sensors, pressure sensors and solenoid valve blocks. The EC…
    • SB1288 May 2, 2016 · Service Bulletin/Repair Instructions
      Product Improvement: Introduction of ZF/BOSCH bevel gear in front axle steering system As from the cut in VINs onwards, Van Hool is using again a ZF/BOSCH manufactured bevel gear instead of a PAILTON bevel gear in the front axle steering system. Because on…
    • SB1357 Dec 19, 2016 · Service Bulletin/Repair Instructions
      Service Information: New coolant for vehicles with EPA2016 engine: As from the units listed with EPA2016 engine, Van Hool will factory fill the cooling and heating system with ARTECO Havoline XLC Premix 50/50 coolant for Cummins and Detroit Diesel engines.…
    • SB1343 Jun 3, 2016 · Service Bulletin/Repair Instructions
      PRODUCT IMPROVEMENT: INTRODUCTION OF IMPROVED SEALING BETWEEN UPPER WINDSHIELD AND TRIM PANEL TO AVOID OBJECTS DROPPING BETWEEN THE UPPER WINDSHIELD AND THE TRIM PANEL, A LARGER NEOPRENE SEAL HAS BEEN INSTALLED ON PRODUCTION COACHES. THIS SEAL CAN BE INSTAL…
    Source: NHTSA manufacturer communications files.
    About service bulletins