2017 Volkswagen Jetta

159 complaints on file, page 1 of 8.

1. Filed Jul 29, 2026Failure Jul 9, 2024Lodi, CAEngine, Power train

   Note: (never has any issues before ever as vehicle always maintained and taken directly to vw for maintenance.) /-/———————————————— I was driving: came to a stop: light turned Green proceeded to go through intersection YET VEHICLE. KT NOT MOVE! Put lever into park: turned off car and turned back on : put thr stick BACK INTO DRIVE - NOTHING HAPPENED I GUNNED it BY pushing my foot on the gas VW Jetta ALMOST REDLINED but didnt: was able to get across the interaction as I turned Left . Car sputtered: Car died: CAR CAUGHT FIRE! put fire out with towel: transmission fluid expelled: Car SEIZED ALL MOVEMENT Car would turned on with push start: could put in ALL GEARS BUT WOULD NOT MOVE

   NHTSA complaint 11753433
2. Filed Mar 7, 2026Failure Mar 7, 2026Shelton, WAElectrical system, Seats

   I have severe painful burns on my gluteus from the seat heater. I had the heater on intermittently on a drive of about 75 miles. I put the heater on for about 10-15 minutes a few times but did not have it on the entire trip. After getting to my destination I started feeling painful burning sensation so looked at my bum in the mirror and was shocked to see an open wound about the size of a silver dollar with peeling skin and many other burns all around. It’s very painful.

   NHTSA complaint 11722751
3. Filed Feb 25, 2026Failure Aug 14, 2024Eau Claire, WISuspension

   On 8/14/24 I had the rear springs replaced due to a broken spring. Now today 2/25/26 I was inform that I have a broken front spring. This vehicle is only 9 years old and we have had spring break in the front and back. This seems like a premature failure of a critical suspension component. Though fortunately nothing happened in the way a bodily injury the failure could very well lead to an inability to properly control the vehicle if the broken spring were to slip and crash is possible. For example a tire could be punctured at a high rate of speed. I may not be able to maintain control with the broken suspension component. The vehicle springs should last more than 7 years before failure. I have owned many vehicles over the years a lot older than this one and with more miles and have never experience spring failure.

   NHTSA complaint 11720494
4. Filed Dec 3, 2025Failure Nov 26, 2025Stephens City, VAEngine, Fuel/propulsion systemFire

   The fuel rail bolts on the car loosened, one sheered off. Fuel poured from the front end of the car. When the car was started, to be placed on a flatbed the car caught on fire. The car is currently at a mechanics, but has not been repaired. The car could have easily caught on fire while being driven or started any time before or after it actually caught on fire, it was only taken care of quickly as the tow truck driver had a fire extiguisher, we do not carry one in the car. The car had the recall work done in 2021 in Tyson's Corner VA. The dealer refuses speak to us and states that the recall was done and therefore not their issue. The issue was confirmed with the new mechanic. There was one EFC light on the night it started leaking fuel.

   NHTSA complaint 11702692
5. Filed Nov 7, 2025Failure May 15, 202540,000 milesBrooklyn, NYElectrical system, Video (touch)screen/monitor/unit

   The contact owns a 2017 Volkswagen Jetta. The contact stated while the vehicle was parked, the infotainment system touch screen failed to operate as an intended. No warning light was illuminated. An independent mechanic was contacted, and the vehicle was taken to the independent mechanic to be diagnosed. The contact was informed that the vehicle could be repaired, and that the failure was common. The vehicle was repaired. The manufacturer was not notified of the failure and informed the contact that the failure was not a known failure. The approximate failure mileage was 40,000.

   NHTSA complaint 11698262
6. Filed Sep 19, 2025Failure Oct 9, 2024Rochester, NYUnknown or other

   Horn no longer working, can't signal an impending accident to other drivers. That along with infotainment touch screen, kind of hard to use hands free when I cant select yes on the touchscreen

   NHTSA complaint 11688548
7. Filed Sep 19, 2025Failure Sep 2, 2021Rochester, NYBody, Unknown or other

   Door lock actuator for all passenger doors, the only one that hasn't failed is the driver's door.

   NHTSA complaint 11688547
8. Filed Sep 12, 2025Failure Sep 12, 2025Elizabethtown, NCAir bags, Service brakes

   Please copy the link. It is not a spam nor malware. It is the diagnostic report ran 9/12/2025. Please look under “airbag” tab and you will see the code related to brake system. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

   NHTSA complaint 11686881
9. Filed Jul 29, 2025Failure Jul 10, 2024Stockton, CAPower train

   July 2024 my 2017 VW JETTA SEL PREMIUM [XXX] at 153,253 miles without notice had TRANSMISSION FAILURE where a major oil and transmission fluid leak occurred. I was sitting at a red light, the light turned green I tried to go and ended up flooding the engine thus preventing the car to ever move again. I experienced a total loss on a vehicle who’s PZEV WARRANTY just expired and VW OF AMERICA REFUSED TO ASSIST ME. I lost my employment as I couldn’t get to work and was left high and dry forced to sell my lemon for pennies of the cars net worth INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

   NHTSA complaint 11677080
10. Filed Jul 22, 2025Failure Oct 16, 2024Stockton, CAElectrical system, Warnings, Assist

    I purchased my car used. In the past 3 years I have had problems my headlights became increasingly dim I checked my fuses and it had blown so I replaced it. Upon doing so my windshield wipers that had just been working no longer moved. But my headlights worked. Then my passenger window would not work with the drivers door controls. I can put it up but not down. I have never had the front collision warning work. Nor the lane departure the tire info used to work. Now it doesn’t. I toook my car into be caked and I was told that everything except the windows and wipers was fine. The wipers had a blown motor. Replaced it and they are good the window motors are dying? And need to be replaced. Also when in cruise control it will accelerate for just a second before slowing to the speed set at. Love the Volkswagens family has had four others and never had smyproblems

    NHTSA complaint 11675497
11. Filed Jul 17, 2025Failure Jun 9, 2025Bartow, FLService brakes

    ABS UNIT COMPLETE was malfunctioning per volkswagen's inspection. When this malfunctions it can lead to a loss of its anti-lock braking function, potentially causing wheel lock-up during braking, longer stopping distances, and reduced vehicle control, especially on slippery surfaces. Additionally, other driver assistance features relying on the ABS module, like traction control and automatic braking, may also be affected. Other 2017 models had a recall on this part but I was told my VIN did not. There were warning lights on dash when this occurred. This was confirmed by VW.

    NHTSA complaint 11674316
12. Filed Jul 14, 2025Failure Jul 14, 202549,000 milesSummerville, SCFuel system, Gasoline

    The contact owns a 2017 Volkswagen Jetta. The contact stated that while attempting to start the vehicle, there was a strong gasoline odor inside the vehicle, and the vehicle failed to start. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the fuel rail bolts. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V648000 (Fuel System, Gasoline). The contact stated that the VIN was included, but the vehicle had already been repaired by the previous owner. The manufacturer was notified of the failure, a case was opened, and the contact was later informed that the vehicle was already repaired in 2022. The failure mileage was 49,000.

    NHTSA complaint 11673325
13. Filed Jun 17, 2025Failure Jun 13, 2025Milesburg, PAElectrical system, Engine, Fuel/propulsion system

    My Volkswagen Jetta shut off driving down interstate 99 due to major fuel leak (fuel rail bolt broke) I saw Volkswagen had a recall for fuel rail bolt coming loose after time. I called Volkswagen states recall was completed in May 2021 I bought the car May 2025. I asked Volkswagen rep if they would repair it as this is the same issue as the recall obviously it isn’t corrected. This could have been very bad with fuel leaking along a major highway one thing ignited and car would have went in flames. My son could have been seriously injured or even killed! EPC light came on as this was happening. The car is at my local mechanic who advised me to call Volkswagen due to an open recall for this issue. Volkswagen rep states I could take it to Volkswagen dealer to have it looked at but advised it would be at my expense. The only way anything would be done or reviewed if the car caught on fire or someone died. I would like this looked into as I believe vw should pay for my car to be fixed. Since the known problem was not fixed. I don’t have any documentation as my car is still in the process of getting fixed.

    NHTSA complaint 11667516
14. Filed May 27, 2025Failure May 27, 2025Naples, FLElectrical system, Unknown or other

    I drove my vehicle to Wawa to get gas before work. As I was driving up to the pump my car shut off and would not start. I have low mileage and have kept up all routine maintenance. This could have been worse as I could have been driving on a main road or highway and the vehicle shut off completely and would not start again.

    NHTSA complaint 11663301
15. Filed Apr 14, 2025Failure Feb 5, 2025whitewater, CAAir bags, Fuel/propulsion system, Power train

    so all the sudden my air bag light came on and my whole steering wheel don't work.. none of the buttons nor the cruse control and air bag light is on . Not sure why this happened but I feel very unsafe with my children in the car due to there's been a lot of crazy ppl out that don't pay attention when driving .

    NHTSA complaint 11654388
16. Filed Apr 2, 2025Failure Mar 24, 2025Lubbock, TXEngine, Fuel/propulsion system

    My mother owns a 2017 Volkswagen Jetta. Recently, the car has developed a strong and constant smell of gasoline, both while driving and when parked. This is extremely concerning, as it appears to be a fuel leak, which poses a serious fire and safety hazard. Upon researching, I discovered NHTSA Recall 20V648000, which affects certain 2016–2018 Jetta vehicles due to loose fuel rail bolts that may cause fuel to leak. My mother’s car is experiencing the exact same symptoms, yet her VIN is not included in the recall, and Volkswagen has refused to help because the recall does not technically apply to her vehicle. We spoke directly with VW Customer Care, and despite clearly describing the fuel smell and matching the recall symptoms, they told us the repairs would be out-of-pocket. My mother does not speak English and relies on me for help — and she cannot afford the cost of repairs for something that is clearly a known defect. The vehicle is undrivable due to the risk of explosion or fire, and we are desperate for help. I’m submitting this complaint in hopes that NHTSA will investigate and expand the recall to include additional VINs. There is no reason a vehicle with an identical issue should be excluded simply because of a VIN batch.

    NHTSA complaint 11652263
17. Filed Mar 31, 2025Failure Mar 25, 2025140,000 milesJersey City, NJEngine and engine cooling

    The contact owns a 2017 Volkswagen Jetta. The contact stated that while driving approximately 55 MPH, the vehicle suddenly experienced rough driving before the vehicle stalled. The vehicle was later driven to the local mechanic who diagnosed that the head gasket had failed, and the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 17V070000 (ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 140,000.

    NHTSA complaint 11651810
18. Filed Mar 24, 2025Failure Mar 24, 2025160,000 milesTallahassee, FLEngine, Fuel system, Gasoline

    The contact owns a 2017 Volkswagen Jetta. The contact stated that while driving at an undisclosed speed, there was an abnormal gasoline odor inside the vehicle, entering the vehicle through the A/C vents. The check engine warning light and an unknown warning light were illuminated. The contact was able to pull over to the side of the road. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related to the failure of NHTSA Campaign Number: 20V648000 (Fuel System, Gasoline). The contact stated that the VIN was included, but stated that the VIN had been removed from the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 160,000.

    NHTSA complaint 11650308
19. Filed Feb 12, 2025Failure Feb 7, 2025Fresno, CAUnknown or otherFire

    AT AROUND 5AM ON FEBRUAURY 7, 2025 I WAS AWOKE BY MY ROOMMATE SCREAMING MY CAR WAS ON FIRE. WHEN I WENT OUTSIDE I SEEN MY NEIGHBOR AND ROOMMATE ATTEMPTING TO PUT OUT A FIRE IN THE ENGINE OF MY CAR. MY CAR HAD BEEN PARKED FOR AT LEAST 5 HOURS AND WAS NOT RUNNING. MY NEIGHBOR STATED THAT HE LOOKED OUT HIS WINDOW AND SAW FLAMES AND RAN ACROSS THE STREET WHERE HE STARTED TO EXTINGUISH THE FIRE WITH MY WATER HOSE UNTIL FIRE AND POLICE ASSISTANCE ARRIVED. THERE WAS NO ONE IN THE CAR, OR AROUND THE CAR, THE FIRE SPONTANEOUSLY STARTED. I HAD NO PRIOR WARNINGS THAT WOULD BE CAUSE FOR CONCERN OF AN ENGINE FIRE. THE CAR BURNT TO TOTAL DESTRUCTION. IT IS LOCATED AT MY ADDRESS. IT IS AVAILABLE FOR INSPECTION ON REQUEST. I AM FINANCING THE CAR FROM SHAWS AUTO SINCE 08/23/2024. SHAWS AUTO HAS BEEN NOTIFIED OF THE INCIDENT. THE FIREMEN STATED THAT IT WAS CAUSED BY A MANUFACTURER DEFECT. I AM UPLOADING PICTURES OF MY CAR. I AM STILL ACQUIRING OFFICIAL INCIDENT REPORTS. ATTEMPTED TO UPLOAD PHOTOS OF VEHICLE POST FIRE BUT TO NO AVAIL. THIS INCIDENT HAS TAKEN A SIGNIFICANT AMOUNT OF MENTAL, PHYSICAL, AND SPIRITUAL ENERGY IN ORDER FOR ME TO STAY INTACT. THIS IS MY FIRST OPPORTUNITY AT BUYING A NEWER CAR THAT I WAS UNDER THE EXPECTATION THAT I WOULDNT BE UNDER CONSTANT WORRY THAT SOMETHING WAS GOING TO GO WRONG WITH MY CAR COSTING ME MONEY I DONT HAVE. I NEWER CAR SHOULDVE BROUGHT ME AT LEAST A FEW YEARS USE BEFORE CONCERN FOR ANY KIND OF WEAR AND TEAR ISSUES ARISE. THIS ENGINE FIRE WAS NOT MY FAULT OR CAUSE THEREFORE I SHOULD BE COMPENSATED WITH A CAR OF WHICH ICAN RELY ON. I WAS NEVER NOTIFIED OF ANY RECALLS ON MY CAR AND WAS NOT AWARE OF ANY UNTIL AFTER THE FIRE. HAD I KNOWN THERE WAS AN URGENT RECALL I WOULD HAVE CORRECTED IT.

    NHTSA complaint 11642367
20. Filed Jan 1, 2025Failure Dec 30, 2024Olathe, KSAir bagsCrash1 injured

    My daughter was rear-ended in her 2017 Jetta while stopped. The other driver was going approximately 45 mph, forcing my daughter into the car in front of her as well, causing significant front impact and damage to the vehicle. The air bag did not deploy. The amount of impact seems as though the airbag should have deployed. She suffered a mild concussion and whiplash from the impact.

    NHTSA complaint 11633490