SUV, gasoline, AWD/All-Wheel Drive, built in Mexico. Owner complaints on file from Apr 5, 2024 to Sep 30, 2026.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 26V-321 | May 20, 2026 | Error may occur in the camera control unit at vehicle startup, resulting in the rearview camera image not displaying as intended | Back-over prevention | 8 | Software update |
| 25V-082 | Feb 12, 2025 | Error may occur in the camera control unit at vehicle startup, resulting in the rearview camera image not displaying as intended | Back-over prevention | 29,569 | Software update |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
71 complaints on file, page 1 of 4.
infotainment center, chargers and reverse camera no longer working. vehicle available for inspection my reverse camera is not working which causes safety issues as Under Federal Motor Vehicle Safety Standard (FMVSS) No. 111, Rear Visibility, vehicles in the relevant categories manufactured on or after May 1, 2018 are required to provide a compliant rearview image during a backing event. NHTSA explains that manufacturers generally satisfy this requirement with a backup/rear camera system. vehicle has been inspected by a third party auto dealership that specializes in European vehicle. There is NO Volkswagen dealership on the Hawaiian Island of Hawaii that I live on. there were not warning signs or symptoms of the problem
NHTSA complaint 11768164On multiple occasions, while actively steering, I have gotten a warning on the dash to take over steering. Within seconds, the car brakes hard. I am typically in interstate traffic when this occurs.This happens when using cruise control. Speed does not matter as it has happened at 40 mph, 70 mph, and in between these two.
NHTSA complaint 11767954The contact owns at 2024 Volkswagen Tiguan. The contact stated that upon starting the vehicle, the radio screen was distorted or blank. The failure was a recurring failure. The contact stated that with the screen blank the speedometer and vehicle alerts were inoperable. The back over prevention camera was also inoperable. The dealer was contacted and was able to reproduce the failure. The manufacturer was contacted by e-mail and made aware of the failure. The failure mileage was 1,000.
NHTSA complaint 11767777Symptoms started at 65k-70k miles, just after 50k warranty expired. First symptom was low oil warning and needing to add oil between changes. Then oil spots, then i found a bad leak and replaced oil pan, timing chain cover and assembly, turbo actuator. Warnings progressed to frequent low oil light, check engine light, blue smoke on start and acceleration, strong burning oil smell, and now visible oil spitting from tailpipe onto rear windshield. I now have to carry oil every time I drive. Timeline: bought new with 5 miles, no issues to 65k, 65k-70k start of leaks, 84k now 2 quarts per 50 miles and oil from exhaust. Ive notified VW about the situation.
NHTSA complaint 11765199See attached document for complaint.
NHTSA complaint 11764914The infotainment system no longer works after an over the air update. The backup camera is including all other cameras are no longer visible . Before it completely just stopped working When attempting to back out the infotainment system would freeze and not signal something was back there . The digitally dynamic road display is not working so car ACC is not operable . Additionally since the blackout the windshield wipers randomly turn on even if not raining causing distraction and obstructed visibility at times Problem has been confirmed by independent VW dealers in several states (there is a whole Facebook VW owners group where several people are reporting the same issue) there are also known topics related to these issues on VWs help center page regarding OTA updates and infotainment system issues It gives instructions on how to troubleshoot but then says see your local dealer if that doesn’t resolve the issue Vehicle has been inspected by VW dealer. The backup camera would freeze intermittently and dealer would report nothing to see so it’s working fine . After last ota update system blacked out longer and has not turned back on
NHTSA complaint 11764900I was driving Eastbound on I-94 at 6am pitch black dark out and looked down at my dog and veered off to the grated area of the highway and the nosie startled my dog and he jumped, hitting my arm and the front left wheel went off the road and i lost control at about 50mph after braking and swerving and we hit the guardrailand scraped.the cables and rail and lost bumper, 2 tires and front end without airbags going off.
NHTSA complaint 11762758The back up camera, Bluetooth and radio system has all gone black.
NHTSA complaint 11762113On 8/29/2026, my 2024 Volkswagen Tiguan experienced a sudden mechanical failure while I was driving on the highway at approximately 55mph, with only 27,842 miles. Prior to this incident, I had reported to the VW dealership at my previous oil change that I repeatedly had to add oil between scheduled oil changes. While driving, the vehicle suddenly began producing a significant amount of smoke and the check-engine light came on. After I pulled over, fluid was visibly leaking from underneath the vehicle. A State Trooper responded and told me I was lucky the vehicle did not catch fire. The vehicle was disabled and had to be towed from the highway to the VW dealership. The VW technician subsequently diagnosed the oil separator as having failed. In a video inspection provided to me, the technician stated that the failed oil separator caused excessive pressure in the engine crankcase, which "blew out" the upper timing cover and oil pan. The dealership replaced the oil separator, upper timing cover, and oil pan. The dealership then performed an approximately 30-mile test drive. The technician stated that the oil level remained full, but the vehicle produced a "big blue plume of smoke." He then stated, "there's an issue with these vehicles and the cylinder heads," and advised that the cylinder head now needs to be replaced. The vehicle remains at the VW dealership. I am reporting this because the failure occurred suddenly at highway speed and resulted in substantial smoke and fluid loss, creating a potential fire and safety hazard. I am also concerned that significant blue smoke continued after the initial repairs and that the vehicle now requires major engine repair at fewer than 28,000 miles. Thankfully, there were no injuries or collision. uploaded: text with svc advisor, stating part of this is a known issue; screenshot from the video the dealer sent me - the web address to view the video is at the top. i do not have the police report yet
NHTSA complaint 11761829I own a 2024 Volkswagen Tiguan with approximately 72,441 miles. While traveling on the interstate, the vehicle displayed a “Check Oil Level” warning. I stopped and checked the engine oil dipstick, which came out completely dry. The vehicle’s previous oil change had been performed by Walmart, and the service sticker stated that the next oil change was due at 72,240 miles, meaning I was only approximately 201 miles beyond the recommended service mileage when this occurred. Because I was traveling and the vehicle was low on oil, I purchased one quart of 0W-20 full synthetic engine oil and added the entire quart. I then drove approximately six miles to a Walmart Auto Care Center. Walmart performed another oil change and advised me that oil appeared to be seeping underneath the vehicle, but they could not determine the source. They advised me to carry additional oil, check the oil level at fuel stops, and have the vehicle inspected by a repair facility. After leaving Walmart, I drove only approximately 10 additional miles before the “Check Oil Level” warning illuminated again. I immediately stopped and checked the dipstick. It was once again completely dry despite the vehicle having just received an oil change. At that point, I determined that continuing to operate the vehicle was unsafe and had the vehicle towed to a repair facility. During these incidents, I did not receive a red oil-pressure warning and did not hear abnormal knocking or other unusual engine noises. However, the rapid and unexplained loss of engine oil creates a serious safety concern because continued operation with insufficient lubrication could result in sudden engine damage or engine failure while the vehicle is being driven. I am requesting that NHTSA investigate whether 2024 Volkswagen Tiguan vehicles may have an engine oil consumption or oil-loss defect, particularly because similar excessive oil-consumption allegations have been raised regarding earlier Volkswagen Tiguan model years.
NHTSA complaint 11760349Following a recent Volkswagen software update, the 5F module on my 2024 VW Tiguan (VIN: [XXX], Mileage: 14,449) completely failed. The local dealership (RO Number: XXX) confirmed the failure and advised replacing the 5F module (Auth code:XXX), which is on backorder with no ETA. This initial failure disabled critical safety systems: the backup camera (violating FMVSS 111), the SOS emergency system, and the TPMS. Volkswagen Corporate (Case with [XXX]) has refused VOR escalation and denied alternative transportation. Furthermore, since retrieving the vehicle from the dealership, the electrical issues have escalated severely. The vehicle now experiences intermittent total electrical/lock-out failures 3 to 4 times a day. During these episodes, neither the key fob nor the physical interior lock/unlock buttons function. The vehicle remains completely unresponsive for several minutes before randomly working again. This poses a severe safety risk of trapping occupants inside or leaving them stranded outside. VW's negligence in addressing these escalating software and electrical safety defects is unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint 11759815Catastrophic loss of throttle response and severe acceleration lag from a standstill under high ambient temperatures, presenting an immediate collision hazard. On more than ten (10) separate occasions, the acceleration on this vehicle from a complete standstill has unexpectedly dropped to a dangerous level, performing at or below the speed and power of an un-indicated "limp mode."This hazardous condition is explicitly triggered by ambient heat: it frequently occurs in temperatures above 90°F and consistently occurs when temperatures exceed 95°F. The defect manifests unannounced from a stop while sitting in traffic, idling at a light, or attempting to pull out or merge onto a roadway.Once the vehicle is in motion, the engine runs fine and all auxiliary systems—including the air conditioning, infotainment, and advanced driving assistance systems—operate normally. Crucially, the vehicle displays absolutely no dashboard warning lights, check engine lights, or stored diagnostic trouble codes (DTCs), making the malfunction impossible for standard onboard diagnostics to register. Over time, I have learned to detect a subtle, tell-tale change in the cadence of the engine idle that foreshadows when this dangerous throttle failure is about to occur.Based on the symptoms, the failure appears to reside within the electronic accelerator pedal assembly, throttle body, Engine Control Module (ECM/ECU), transmission control system, or a thermal management software conflict between these components. I have presented this vehicle to an authorized dealership, Lokey Volkswagen, on two (2) separate occasions for this exact issue. On both visits, the service department failed to provide any remedy, diagnostic resolution, or repair suggestions to the lack of stored fault codes.Because this severe lag occurs when trying to accelerate into live traffic, it leaves the vehicle dangerously exposed and creeping along at walking speeds. I firmly believe this defect will result in a severe injury
NHTSA complaint 11759704On XXX, my 2024 Volkswagen Tiguan experienced an internal electrical failure of the 5F Infotainment Control Module (Part #3Q5-035-842-J). There were no advance warning lights or symptoms prior to the screen going completely black and unresponsive. The failure was officially diagnosed and confirmed by an authorized dealership, Fitzgerald Volkswagen in [XXX], on XXX. The component is currently installed in the vehicle and available for inspection upon request. Safety Risk: The 5F module failure completely disables the primary display screen, rendering the rearview camera system frozen and entirely inoperable. This creates a severe rear-visibility safety hazard while reversing, particularly when transporting my minor child, and fails to comply with Federal Motor Vehicle Safety Standard FMVSS No. 111 (Rear Visibility). Systemic Failure & Backorder: The module failure also disables the radio, wireless charging, and front/rear USB ports. Fitzgerald VW special-ordered the replacement module under warranty but confirmed the part is on a nationwide backorder with no estimated time of arrival (ETA) and approximately 59 units currently backordered nationwide. The vehicle has not been inspected by law enforcement or insurance, but the manufacturer (Volkswagen Group of America) has been formally notified under Customer CARE Case #XXX. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint 11759131#1 issue is only the driver's side replacement windshield wiper is and has been unavailable for over 6 months. This presents a danger that focusing on a different part of the windshield is problematic; secondarily, the smears even using washer fluid are impossible to rectify. The dealership echoes the same problem on many vehicles and is blaming VW parts supplies. I will not use parts stores after many difficult and not acceptable performances of these OTC blades. The second issue is cruise control stops working erratically. This causes the vehicle to slow very quickly., also causing people following too closely to get angry us! While on a 1100 mile trip it quit tens of times; will not re-engage frequently and then suddenly become available. I'm told the steering wheel wiring is the issue and I was told to being in for diagnosis. A fault code in the steering wheel controls was documented, but parts department said these too are on a very long list of same issues on many Tiguans. Now I'm told that since the dealer verified the fault code for this issue and cleared it, but VW refuses to replace the steering wheel electronics. Many customers have told me they also have to "wait on parts.?!
NHTSA complaint 11758585235/55R 18 100H I was driving going north on [XXX], after I passed [XXX] I heard blowout sound, then immediately I stopped at side of the street, change to spare tire, and found out the inside of the tire was blown out (ripped), I didn’t hit any thing in the road. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint 11756556The vehicle's engine oil warning light repeatedly illuminates between scheduled maintenance intervals due to excessive oil consumption. The vehicle is burning engine oil at an accelerated rate, requiring frequent manual top-offs to remain safe to drive. This represents an active, known defect in the Volkswagen EA888 engine components (piston rings/valve guides). Dealership service departments are actively refusing to provide complete historical service invoices or log the oil light visits properly, creating an immediate safety risk of engine stalling or catastrophic mechanical failure at highway speeds.
NHTSA complaint 11750439• Day of delivery. Had trouble connecting iPhone to vehicle. Once connected, Google Maps was not functioning properly. Dealership unsuccessfully tried to trouble shoot over the phone and brought car back same day for investigation. They claim they could not find anything wrong and brought car back to me. • Infotainment system randomly reboots mid-drive. Screen goes blank/black for about 10 seconds, then VW logo appears and the system boots back up. • Google Maps navigation won't start. Have to exit and re-enter the destination, sometimes twice before it functions properly. • iPhone connects and immediately disconnects within a second, repeatedly. • System says iPhone is out of range, whether it's connected via a genuine Apple cable or Bluetooth. • System "deletes" phone. It fails to find or recognize iPhone, despite being previously registered with vehicle, requiring me to re-pair it. • Connectivity loop, and reboot issues persist regardless of whether the phone is connected to Bluetooth or via an authentic Apple USB cable. • SiriusXM connection failure. Preset stations will not load as the system is frozen in “Initializing” mode, , locking me out from changing the stations. It remains stuck on whichever station it was left on during the previous drive. • Software Update 0890 bug. Lost volume control of the radio following update — when volume is muted, changing the station automatically unmutes it, and it also randomly unmutes it even when the station is unchanged for a period of time. Also unmutes while Google Map gives verbal instructions. • Setup Wizard bug. Following dealership having reinstalled software (which did not solve any of my issues), the setup wizard appeared on the screen at every vehicle startup, even after repeatedly selecting "End" or "Don't Show Again". All of these issues were initially sporadic, but have exponentially increased in frequency over the past 3-4 months.
NHTSA complaint 11749604*AFTER A OIL CHANGE ONLY RUNS 2,000 MILES A MONTH AND CHECK ENGINE LIGHT ON FOR LOW OIL. WHEN CAR TURNS IN MORNING TURNS ON FINE AFTER I WORK FOR 8HRS TURN BACK ON AND WHITE SMOKE COMES FROM THE EXHAUST. WINDOW SOMETIMES WONT WORK. *CAR HAS BEEN TAKEN TO DEALERSHIP BUT THEY DID NOT FIND ANYTHING.WE FIRST THOUGHT OIL WAS NOT BEEN DONE AND TOOK IT AGAIN AND THEY DID OIL CHANGE AGAIN SAME PROBLEM KEEPS HAPPENING . TOMORROW 7/1/2026 WILL BE TAKEN AGAIN AFTER TWO ATTEMPTS *CHECK ENGINE LIGHT CAME ON WITH A "CHECK OIL LEVEL ". PROBLEM START TO APPEAR ON MAY 7 2026. CAR WAS SEEN BY THE DEALERSHIP FOR A OIL CHANGE ON 5/9/2026 , ON 06/16/2026 CHECK ENGINE LIGHT CAME BACK WITH A "LOW OIL LEVEL", ON 6/18/2026 OIL WAS CHANGE AT A SHOP AND TODAY 6/30/2026 LIGHT IS BACK ON NOT EVEN A MONTH ON MY LAST DEALERSHIP OIL CHANGE MILES DONT MATCH MY ORIGINAL MILES " 36,063 THANK YOU!
NHTSA complaint 11747516Our vehicle does not respond to the throttle pedal being depressed when the AC has been turned on at full and the car has been in direct sunlight for a period of time. We reside in Florida so it is common to enter the vehicle during the summer months and the cabin temperatue is in excess of 200 degrees which requires putting the AC system on MAX. This problem occurs periodically and was address in the summer of 2025 at the VW dealership locally
NHTSA complaint 11745241I own a 2024 Volkswagen Tiguan with approximately 24,000 miles that was purchased used with only 2,300 miles and a clean title. The vehicle has developed significant oil consumption/seepage issues related to the EA888 2.0T engine. It began with oil seeping around the oil fill tube and cap due to a failed crankcase pressure assembly (PCV/oil separator). I replaced it myself with genuine Volkswagen parts, but the oil level continues to drop after normal driving, indicating either a residual leak or excessive consumption. The dealership denied warranty coverage over the phone solely because the vehicle was in a prior accident (repaired with OEM parts), without performing any inspection or oil consumption test. This appears to be a known defect in these engines. Volkswagen considers up to 1 quart every 1,200 miles “normal,” which I believe is unreasonable for a near-new vehicle. I am concerned about long-term engine damage and safety if oil levels drop critically while driving. Please investigate this matter for a potential recall or safety action.
NHTSA complaint 11744608Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.