SUV, gasoline, built in Mexico. Owner complaints on file from Jul 3, 2025 to Sep 27, 2026.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 26V-587 | Sep 10, 2026 | Software error may cause the body control module (BCM) system to reset | Electrical system | 49,958 | Software update |
| 25V-854 | Dec 10, 2025 | Passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied | Airbags | 3,138 | Repair or modification |
| 25V-526 | Aug 13, 2025 | Tie rod bolt on the rear axle assembly may be loose, which can lead to a loss of vehicle control | Steering | 15 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
49 complaints on file, page 1 of 3.
This is an additional complaint concerning the same vehicle previously reported under ODI XXX. On XXX, while the vehicle was in Drive and moving at approximately 5 mph in [XXX], it unexpectedly shut off and shifted itself into Park. On XXX, while reversing, the vehicle suddenly lost all power and the engine shut off while the transmission was still in Reverse. The vehicle had to be shifted into Park before it would restart. Photographs were taken immediately after the XXX incident and are available. These repeated shutdowns created a serious risk of a crash or injury. The vehicle has an extensive repair history, including a transmission replacement, but continues to experience hard shifting, vibration at all speeds including during acceleration, intermittent check-engine lights, electrical problems, camera and infotainment failures, and remote-start failures. There was no immediate warning before either shutdown. Volkswagen has been notified. The vehicle is now included in Volkswagen safety recall 57KL/NHTSA 26V587 for Body Control Module software that may reset unexpectedly, switch off the ignition, cause an engine stall, and disable controls, warning lights, exterior lighting, or the rearview camera. The recall remains incomplete. The vehicle is available for inspection. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint 11767208The contact owns a 2025 Volkswagen Tiguan. The contact stated that while driving approximately 20-25 MPH, the transmission unexpectedly shifted into park(P) and the engine shut off. Additionally, the vehicle experienced phantom braking while reversing. The vehicle was restarted and taken to the dealer, but the failure could not be duplicated. The failure reoccurred, nearly causing another vehicle to rear-end the vehicle. The vehicle was towed back to the dealer; however, the failure was not duplicated. The manufacturer was made aware of the failure, and the contact requested buyback. The failure mileage was approximately 9,910.
NHTSA complaint 11764991The vehicle’s automatic emergency-braking and parking-assistance systems intermittently activate when no collision is imminent. The vehicle unexpectedly stops, shifts itself into Park, and engages the electronic parking brake while moving at low speed. This has occurred while pulling into parking spaces with vehicles on both sides and while beginning an unprotected left turn when oncoming traffic was still at a safe distance. The sudden stop creates a risk of being struck by another vehicle. The vehicle was presented to an authorized Volkswagen dealership for inspection, but the dealership was unable to reproduce the condition and stated that it did not believe there was an issue. The vehicle remains available for inspection.
NHTSA complaint 11763654I brought my vehicle to the dealership because it was shifting itself into Park while I was driving. I have brought the car in four times. During the last two visits, the dealership performed a system update called **VW 47DM Collision Vehicle Software Update for Travel Assist/Emergency Assist**. Immediately after leaving the dealership following these updates, my vehicle developed additional and more serious problems. The infotainment system stops working for several minutes at a time before turning back on. The vehicle is also now displaying a “Front Assist Not Available” warning. In addition, the vehicle jerks violently while driving forward or accelerating, and the front end is making a grinding noise. This software update has made my vehicle worse than it was before. I have contacted Volkswagen Customer Care multiple times, but I have been denied assistance because there is reportedly no diagnostic code in the system. However, I have video evidence of these issues occurring while driving. Volkswagen has refused to repair the vehicle or take it back despite these ongoing problems. A vehicle shifting into Park while driving, jerking during acceleration, displaying a Front Assist warning, and experiencing other system failures presents a serious safety hazard to me, my passengers, and others on the road.
NHTSA complaint 11758908On August 14, 2026, I brought my Volkswagen, with approximately 7,500 miles and still under warranty, to Bay Ridge Volkswagen, an authorized Volkswagen dealership in Brooklyn, NY. At approximately 8:00 AM, the dealer informed me that my vehicle had an applicable recall/service campaign and that several updates would be performed, in addition to scheduled maintenance. I was instructed to leave the vehicle until approximately 4:00 PM. At approximately 4:00 PM, dealership personnel specifically told me that the vehicle was ready. I accepted the vehicle and drove away. Immediately after leaving, I discovered that the engine warning/check-engine light was still illuminated. I immediately returned to the dealership. Only after returning was I informed that the problem associated with the warning light had apparently not been completed or resolved. I spoke directly with technical personnel and was told that some technicians had already left for the weekend and that the vehicle might require replacement of a component. The exact component responsible for the warning light is currently UNKNOWN. The vehicle remains available for inspection. My safety concern is that an authorized Volkswagen dealer represented the vehicle as ready and released it for operation while an engine warning condition remained unresolved and while dealership personnel were apparently still uncertain whether a component required replacement. The warning light was present immediately when I drove away from the dealership. The dealership had possession of the vehicle from approximately 8:00 AM until 4:00 PM that day. I have requested from Volkswagen the diagnostic trouble codes, technician notes, details of the applicable recall/service campaign, confirmation of what work was actually completed, and written confirmation as to whether the vehicle is safe to operate. The vehicle has only approximately 7,500 miles. I am requesting that NHTSA review this incident and the unresolved warning condition
NHTSA complaint 11757132The contact owns a 2025 Volkswagen Tiguan. The contact stated that occasionally while driving at various speeds, the Collision Warning light and Auto emergency braking warning light illuminated. The messages "Front Assist not Available", and "Lane Assist System Not Available" were display on the instrument panel. The vehicle was taken to a local dealer where it was diagnosed; however, the cause for the failure was not found. The contact stated that the failure codes were cleared. The manufacturer declined the repair, and the vehicle was not repaired due to the cost. The contact stated that the failure had reoccurred and an appointment with the dealer was scheduled to inspect the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 3,000.
NHTSA complaint 11755265This car has several issues and I could only select a few. Electrical: the infotainment system disconnects from Wireless car play at random when you drive the vehicle. It then returns a Wifi error on screen and you cannot use car play any longer on both android and iOS. Additionally, the electronic system will reboot when the car is in use. In my case, it always happens on the freeway when driving 75 MPH. The entire car dash is electronic, no buttons. So when this happens, you lose all safety features, have no idea what speed your driving, can't use the radio, navigation, air conditioning, etc. Most importantly, this is a deadly error WV knew about but sold the car anyways. The dealer and WV North America says this is a problem between the infotainment system manufacture and T-Mobile cell towers. There is no fix for it. So what are consumers to do? I paid cash for a product, the product does not work, the manufactuer cannot fix it. Normally when this happens the company either 1) fixes the problem for free or B) lets you return the product. VW says I can't do either. Backup Cam - the camera is cheap, blurry and picks up nonexistent items and slams on the breaks everytime I back down my driveway. Not a human, animal or event a tree limb blowing in the wind. However, when a car is behind you, the backup cam will let you back into the car. Again, this is a "Software" issue and the dealer cannot fix it. Forward collision Warning, Adaptive Cruise Control, Blind Spot Warning, Lane Departure Warning and Lane Keeping Assistance only work intermittently. I'd say about 30% of the time I drive the car, it just dings at me while my dashboard lights up and says all these features failed. VW has no record of it in the cars "error log" so I had to set up a camera in my car to prove them wrong. Once they saw it, they said they don't know a fix. Maybe they can swap out the infotainment system / software, but that requires several layers of approval first.
NHTSA complaint 11753497Dash light came. I took VW to Dothan ,Al Dealer and service stated it was fuel sensor faulty and had to order one. Meanwhile I was driving 70 mph in heavy traffic and vehicle lost power having barely avoided sccident. Took vehicle in and had sensor replaced and when I went back to pick up VW it was dead and had to be put back in . This was 3 rd trip to dealer in 2 weeks. garage. No loaner was offered approved . This vehicle is dangerous to drive
NHTSA complaint 11753402My vehicle is experiencing a severe safety hazard where the emergency braking system suddenly slams on the brakes while driving in traffic, pulling into traffic, or backing up. When this happens, the car unexpectedly shuts off, and no warning lights or error messages appear on the dashboard. This has almost caused an accident multiple times, making the vehicle incredibly dangerous to drive. I previously took it to the dealership, but they told me they could not find an issue and advised me to continue driving it while documenting the dates and times it happens on paper. However, I refuse to continue driving this vehicle and put my children's lives at risk just to collect data.
NHTSA complaint 11752371The contact owns a 2025 Volkswagen Tiguan. The contact stated that while driving 30 MPH, the vehicle suddenly stopped. The check engine warning light was illuminated. The message “Service Now” was displayed. The vehicle was taken to the local dealer, where it was diagnosed with fuel pressure sensor and fuel system sensor failure. The vehicle was repaired, but the failure reoccurred. The manufacturer was contacted, and a grievance was filed. The failure mileage was approximately 7,500.
NHTSA complaint 11750999My car has 842 miles on it. There have been multiple occasions where it breaks on its own. When I am backing out of my driveway, there is a neighbors tree that is close to the driveway and a small branch causes. The emergency brake to go on in your head to slam into the back of the seat. When making a left hand turn on a 4 lane road with nothing in the road it has break causing you to fly forward. I’ve only had the car for a few months and multiple times it has done this.
NHTSA complaint 11750870Since purchasing this new 2025 Volkswagen Tiguan, I have experienced repeated electrical and drivability defects despite multiple repair attempts by an authorized Volkswagen dealership. The vehicle has been out of service approximately 70+ days, including a transmission replacement, a loose ball joint and suspension repairs. Defects include repeated check engine lights, remote start failures, false "door ajar" warnings, intermittent warning messages, vibration while driving, and hard shifting. The vehicle also shut off while I was reversing and had to be shifted into Park before it would restart. Before taking the vehicle back, I asked the dealership whether it was safe to drive and did not receive a response. After the vehicle was retrieved from the dealership for the 4th time, several defects recurred within approximately 44 minutes, and the check engine light returned the following night. I believe these recurring defects present a safety risk to me, my passengers, and other motorists.
NHTSA complaint 11749100The contact owns a 2025 Volkswagen Tiguan. The contact stated that while driving 70 MPH, the vehicle in front of the vehicle took the exit and the vehicle suddenly stopped without a vehicle or object in front of the vehicle. The BRAKE warning light was displayed with an audible alert sounding. The contact stated that the camera software was updated; however, the failure persisted. The dealer was unable to duplicate the failure. The manufacturer was not yet contacted. The failure mileage was approximately 3,620.
NHTSA complaint 11747365The front passenger seat heating feature malfunctions. It feels extremely hot, then cuts off. This causes discomfort and creates a safety hazard for passengers. I've made efforts to work with the VW dealership, but after several delays, the car was returned without a fix.
NHTSA complaint 11746809EVAP warning light sporadically displays and the odor of fuel emits from vehicle - both inside and outside. Occured approximately seven times since purchase. Driver door is not operational, sporadically. Will not respond to key fob, windows will not roll down or up, cannot lock or unlock, and displaying a flashing red light with a loud noise emitting every three seconds. Occured approximately five times since purhcase. Mirrors will sporadically not fold outwards and remain in a stuck inward position. Travel assist, side assist, and start / stop has malfunctioned approximately seven times. Dynamic cornering light malfunction approximately three times. Vehicle was not configured when purchased. SOS was not operational.
NHTSA complaint 11745737When I am backing , my card comes to a complete stop, like I hit wall . There is nothing behind my car. It like you ran into a brick wall. This has happened several times
NHTSA complaint 11745619The contact owns a 2025 Volkswagen Tiguan. The contact received notification of NHTSA Campaign Number: 25V854000 (Air Bags). The vehicle was taken to the dealer on several occasions for the recall repair; however, the contact was informed that the tool needed for the recall repair was unavailable. The manufacturer was notified of the issue, and the contact was informed that it was the vehicle owner’s responsibility to find the tool needed to repair the vehicle. The contact was also instructed to call other dealers in the area to see if the part needed to do the recall repair was available. The contact discovered that the tire label placed on the of the driver’s side door displayed incorrect information. The label indicated that the tires were 17- inch tires; however, the vehicle at the time of purchase was manufactured with 18 inch wheels. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.
NHTSA complaint 11744189The contact owns a 2025 Volkswagen Tiguan. The contact stated that while driving approximately 55-60 MPH, the vehicle suddenly became inoperable; the power steering became inoperable, and the brake pedal became difficult to depress. The message "No Key Fob Detected" illuminated. The vehicle was taken to the dealer, but the failure could not be duplicated. No repairs were performed. The manufacturer was notified of the failure. The failure mileage was unavailable. The VIN was unavailable.
NHTSA complaint 11743729The moonroof exploded, shattered glass, shards, and glass dust fell all over me (head, face, arms, chest, back, legs) and throughout my car. There was no road debris, nor did anything hit my vehicle to cause the moonroof to shatter. Temperature outside was mid 70’s, I was driving in a predominately shaded area when the incident happened around 7:50am.
NHTSA complaint 11742446Moonroof spontaneously exploded while driving; shards of glass fell all over me (head, face, arms, back, legs), and throughout the vehicle. Nothing hit my vehicle, no road debris.
NHTSA complaint 11742427Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.