2025 Volvo EX90

72 complaints on file, page 1 of 4.

1. Filed Sep 24, 2026Failure Sep 3, 2026Lago Vista, TXElectrical system, Unknown or other

   On September 3rd 2026, my wife was driving our 2025 Volvo EX90 Ultra (approx.1560 miles) with our three children, ages 1, 4, and 6, in the vehicle when the air conditioning failed completely. Outside temperatures were over 100°F in Austin, Texas. The EX90 has a large glass panoramic roof, and the cabin heated rapidly once the AC stopped cooling. This created an extremely dangerous situation for young children. Along with the AC failure, the vehicle made a rumbling noise every 5–10 seconds and its charging was limited. Because these symptoms occurred together, I am concerned the fault may involve the vehicle's thermal management system, which could affect the high-voltage battery as well as cabin cooling. The vehicle has been at an authorized Volvo dealer, for approximately two weeks. The dealer replaced the AC compressor, but the problem is not resolved and they have not been able to diagnose the cause. Volvo customer care case number: 07200479. I understand other EX90 owners have reported similar AC failures. A total loss of cabin cooling in extreme heat is a safety hazard, particularly for families with children and in vehicles with large glass roofs.

   NHTSA complaint 11766759
2. Filed Sep 24, 2026Failure Sep 14, 2026Orchard Park, NYElectrical system, Adaptive cruise control, Body

   Center screen goes black when driving. Driver display goes black when driving leaving me without speedometer or any data as everything is on those 2 screens. Misaligned passanger door that doesnt open properly. Dealership has fixed trim piece but not the alignment of the door. I have been back to the dealer several times - I bought the car XXX, it has spent at least 3 months in the shop. Volvo corporate on XXX said "At this time we do not have information on a permanent fix. Please rest assured that our technicians work on software updates to improve the infotainment center as well as the overall state of the vehicle. Once an update is available you will be notified with this information." The dealer (General manager) wrote me and said "We have done what Volvo recommends for the repair on this vehicle, unfortunately we have very few other options Have you opened a customer care case on this specific issue?" - I have 3 if not more customer care issues with Volvo. The dealer wont respond to messages, Volvo Corporate offers no help - they each say to contact the other these are well known issues with this car. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

   NHTSA complaint 11766662
3. Filed Sep 17, 2026Failure Aug 23, 2026Sherman Oaks, CAElectrical system, Fuel/propulsion system

   My husband and I were driving with our [XXX] son on the southbound [XXX] in the fast lane. There was some traffic so we were not traveling too fast, but in the fast lane nonetheless. An error message came on the screens indicating there was a critical electrical failure. At that moment, my husband realized that the car’s acceleration was no longer working. We went to turn on our hazard lights and those did not work either (as they are solely in the computer panel and not a separate mechanical button). Thankfully we were able to safely make our way to the side of the highway to wait for a tow truck. The car was towed to Galpin motors, and has been there ever since. As of today, we have been told the issue is with the VCU (hardware and software) and is on indefinite back order. Previously we had to have the entire TCAM module replaced twice on this same car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

   NHTSA complaint 11765121
4. Filed Sep 4, 2026Failure Aug 29, 2026Hugo, MNElectrical system, Fuel/propulsion system

   Failure of the onboard AC charging component, known as the Grid to High Voltage Converter A (GHCA) or onboard charger module. This vehicle would not charge on AC current, but could only be charged on DC current. This is a safety issue, as you may get stranded without access to a DC capable charger, since AC is the primary source for a majority of EV owners. Problem has been confirmed by the dealer. Volvo seems to be aware of the issue, as this is a common failure point according to other Volvo EX90 owners. Warnings that occur is a red illuminated light near the charge port when it is unable to accept a AC charge due to failure.

   NHTSA complaint 11762140
5. Filed Sep 2, 2026Failure Aug 30, 2026Phoenix, AZElectrical system, Engine, Power train

   My 2026 Volvo EX90, with approximately 3,000 miles, experienced a complete vehicle failure while being used as our family vehicle in Phoenix, Arizona. While my nanny was driving my two young children, including my [XXX], the air conditioning stopped functioning during approximately 110–115°F outside temperatures. After she parked, the vehicle’s displays went dark and the vehicle became completely unresponsive. The exterior door handles also stopped functioning normally. My nanny was unable to open the rear doors from outside to remove the children and had to climb through the front seats into the rear passenger area in order to gain access and get them out of the vehicle. The vehicle would not respond to the key, would not restart, and did not respond to Volvo’s recommended reset procedures. Roadside assistance was required and the vehicle was towed to an authorized Volvo dealership. Several days later, the vehicle remains completely inoperable. The Volvo dealer has been unable to power the vehicle on, establish diagnostic communication with it, or open the doors normally. The vehicle is so immobilized that the dealership must place it on dollies simply to move it around the facility. This appears to involve substantially more than an infotainment failure. The incident involved simultaneous loss of climate control in extreme heat, complete vehicle shutdown, and loss of normal exterior door access while young children were passengers. I am particularly concerned about the potential safety implications if this failure were to occur again in extreme heat or in another situation where occupants needed to exit the vehicle quickly. The vehicle remains at the Volvo dealership for diagnosis, and no root cause has yet been identified. Vehicle: 2026 Volvo EX90 Mileage: Approximately 3,000 miles Location: Phoenix/Scottsdale, Arizona Injuries: None Crash: No Fire: No Police report: No Vehicle towed: Yes INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

   NHTSA complaint 11761485
6. Filed Aug 20, 2026Failure Aug 19, 2026Spring City, PAElectrical system, Fuel/propulsion system, Vehicle speed control

   While driving the car on a state road (45 mph) the car suddenly notified me of an "electrical fault", a light that looks like a turtle came on, and the vehicle lost power and couldn't go any faster than 5 mph. Another vehicle almost rear-ended me around a blind curve because I was moving significantly slower than normal traffic. I pulled into a parking lot, shutdown and restarted the car and everything seemed fine. It happened again a few minutes later so we started to head back home. But the real issue happened a minute or so after the second fault - the fault cleared itself and all of a sudden the vehicle's speed shot up to over 60 mph with very little throttle response or control from me. I slowed the car down using the brakes and continued home. The fault happened again, and cleared itself again in the same manner but this time while I was turning causing me to almost hit a curb while trying to turn. The car is dangerous. These should be taken off the road permanently.

   NHTSA complaint 11758132
7. Filed Aug 18, 2026Failure Jul 6, 2026Cincinnati, OHLock

   the vehicle exhibits a persistent defect in which the doors lock and unlock without driver command. Specific effects I have experienced: The vehicle has locked itself while I was exiting, locking me out with the key in my possession. On multiple occasions this has occurred with my child inside the vehicle, with my dogs inside the vehicle, and with personal belongings inside the vehicle, with no ability to unlock it. These incidents have occurred in extreme heat conditions, where the interior of a closed vehicle can reach lethal temperatures within minutes. Volvo telephone support instructed me to call a locksmith. In the referenced conditions this response is not a remedy. It is an unacceptable exposure of a child and animals to serious injury or death. The vehicle has also unlocked itself spontaneously while I was nowhere near it, leaving it and its contents unsecured. Repair history: The vehicle has been presented to an authorized Volvo dealership on 3 occasions for this concern. The dealership's lead engineer performed multiple system resets, none of which resolved the condition. He advised that the vehicle may need to be "put to sleep," that the condition is likely not repairable, and that seat and seat-belt occupancy sensors are the suspected source of the uncommanded locking and unlocking. He further advised that he would document the file in support of a manufacturer repurchase, and that I should move to the 2026 model year, in which he stated these faults have been addressed.

   NHTSA complaint 11757597
8. Filed Aug 11, 2026Failure Aug 10, 2026Seattle, WAElectrical system, Automatic emergency braking, Vehicle speed controlCrash

   I was parked in a parking lot and when I released my foot from the break, the car accelerated on its own and crashed into the car in front of me. The automatic emergency braking did not deploy. It was most recently a safety risk and put others in the parking lot, particularly the driver in front me, in danger. I have reported this issue to Volvo and they instructed me to get the body of the car repaired and then the dealer will inspect it. I filed an insurance claim with my insurance company and the car is going to be repaired. There were no warning lamps or messages prior to the failure.

   NHTSA complaint 11756276
9. Filed Aug 4, 2026Failure Feb 22, 2026Cheltenham, PAUnknown or other

   While parked, unoccupied, and locked on a nearly level asphalt residential driveway, the vehicle began moving on its own and traveled approximately 15 feet down the driveway before coming to rest. The movement began several hours after anyone had last operated the vehicle. Conditions were dry at onset with no ice or snow beneath the tires. No driver was present and no input was given. The driveway terminates at a public street. The event was captured in its entirety on a residential exterior security camera. Eleven video files exist and are available for inspection on request. The vehicle itself is also available for inspection. Safety risk: an infant and two dogs are present in the household, and the vehicle traveled toward a public roadway with no occupant able to brake or steer. Had a person or child been in the path, or had the vehicle reached the street, the outcome could have been a serious injury or collision. The failure has not been reproduced or confirmed by any dealer or service center. The event was reported to the manufacturer's customer care in writing in March 2026 and escalated in April 2026. No diagnostic inspection was offered at that time and no response was received for approximately three months. The vehicle was delivered to an authorized dealer in July 2026, and the manufacturer dispatched a field specialist. No root cause has been provided to the owner in writing. Whether the manufacturer identified a cause is UNKNOWN. Prior warning symptoms: beginning within weeks of delivery in December 2025, the vehicle displayed recurring fault messages including headlight fault, system communication fault, emergency call system fault, charging fault, and park assistance fault, on separate and unrelated occasions over several months, documented with date-stamped photographs. Separately, in May 2026 the vehicle suffered a total failure and would not start, with blank displays and non-functioning turn signals, resolved only by a factory reset.

   NHTSA complaint 11754696
10. Filed Jul 30, 2026Failure Dec 4, 2025Reading, MAElectrical system, Engine, Fuel/propulsion system

    I am submitting this complaint because I believe my Volvo electric vehicle has a serious and recurring safety-related defect that has not been permanently repaired despite multiple repair attempts. Since purchasing the vehicle new, it has repeatedly failed to operate as intended, left me stranded multiple times, and continues to display warning messages while driving. I purchased the vehicle new on November 20, 2025, for approximately $85,000 with zero miles. The first failure occurred on December 4, 2025, at approximately 578 miles when the vehicle stopped charging. Volvo attempted repairs, but the same charging defect returned. The vehicle required additional repairs on January 21, 2026 (1,304 miles), early March 2026 (2,846 miles), and April 27, 2026 (3,810 miles). Despite multiple repairs and component replacements, the same issue continued. By the fourth repair, the vehicle had been out of service approximately 80 days. Volvo later approved a manufacturer repurchase; however, while waiting for the repurchase process, the vehicle developed additional failures where it would completely lose power and become inoperable. The vehicle required towing on multiple occasions, leaving me stranded and without transportation. During a later repair visit, Volvo kept the vehicle for approximately 39 days and stated they could not duplicate the problem and that the vehicle was operating as designed. The day after receiving the vehicle back, the same failure occurred again. The vehicle has now required seven repair attempts. Even after the latest repair, I continue to receive dashboard warnings while driving instructing me to stop the vehicle. Due to the repeated failures, loss of vehicle operation, and unresolved warnings, I have lost confidence in the safety and reliability of this vehicle and have changed my driving habits to avoid being stranded. I believe these recurring failures represent a potential safety defect that warrants investigation by NHTSA.

    NHTSA complaint 11753723
11. Filed Jul 24, 2026Failure Jul 14, 2026Freeland, WAElectrical system, Unknown or other

    This vehicle locks itself even with a fully charged key tag inside it. The driver is not able to open the car by lifting any of the door handles. It has occurred 3 separate times. It will only open with a key card. Should the driver not have a key card outside of the vehicle, it must be towed to the dealership for service. The dealer has been advised of the problem, although the service department is unable to identify why or how this occurs. This has happened at various times of the day, including late at night, and we reside in a rural area with very limited alternate transportation. No warning messages appear prior to the problem.

    NHTSA complaint 11752711
12. Filed Jul 11, 2026Failure Jul 11, 2026Atlanta, GAUnknown or other

    The person left behind detection system is faulty.

    NHTSA complaint 11749742
13. Filed Jul 2, 2026Failure Jun 6, 2026Wheat Ridge, COAir bags, Seat belts

    I purchased a 2025 EX90 on XXX. Immediately upon purchase, nearly every time my [XXX] daughter was riding in the middle seat using the integrated booster, the car would alert me that someone was sitting in the other two seats on either side of her. There were also occasions when only one seat alarm would go off. I checked her positioning to confirm that there was nothing on those seats. I took it into the dealership the following Monday. They did a software update, which they stated would resolve the issue. I picked up the car on the evening of XXX. For the next couple of days, it appeared that the issue had been resolved; however, it returned within a couple of days. Additionally, there were two instances, after receiving the car back from being repaired the first time, in which my daughter was riding with me, and her seatbelt failed to engage during rapid deceleration. I was driving on a main arterial street near our home, traveling approximately 35-40 mph. I was using single-pedal mode (EV) and took my foot off the gas pedal to prevent a crash. The car stopped very quickly, and she was thrown forward, nearly missing hitting her head on the back of the passenger seat. Subsequently, while driving the same minor child in a dealership loaner XC90, we experienced a routine quick stop at a very slow speed, and she immediately noted that the XC90 seatbelt was properly tightened. This side-by-side comparison confirms that the EX90's occupant restraint system failed to deploy during a near-crash event. I returned the vehicle on XXX, and the card has been there since. On XXX, Volvo Corporate Engineering reviewed the data and confirmed a diagnosis of faulty radar sensors in the second row. Because the EX90's computer-controlled safety belts rely on these second-row sensors to work properly, this diagnosis from Volvo proves the safety systems in my daughter's row were actively broken during our near-miss collision event. The vehicle is unsafe. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S

    NHTSA complaint 11747906
14. Filed Jun 29, 2026Failure Jun 27, 2026Ridgeville, SCCamera

    When in reverse, the infotainment system allows a user to swipe down from the top of the screen to open the notification window which overlays the backup camera, and upon closing the notification window, the backup camera is dismissed and is no longer visible.

    NHTSA complaint 11747111
15. Filed Jun 25, 2026Failure Aug 20, 2025Longmont, COVehicle speed control

    DESCRIPTION OF DEFECT: I am reporting a recurring incident of unintended acceleration in my Volvo EX90. On multiple occasions, immediately upon shifting the vehicle into Drive — before I touched the accelerator pedal — the vehicle accelerated forward on its own without any input from me. This has happened more than once and is not an isolated event. The acceleration occurs at the moment of gear engagement, before I have made any contact with the accelerator pedal. I took the vehicle to my Volvo dealership on 2/12/26. The dealer was unable to reproduce the issue or identify a cause. This defect poses a serious and immediate safety risk, particularly in parking lots, driveways, and congested traffic, where unexpected acceleration could result in a collision, property damage, or injury to pedestrians or other drivers. I am requesting that NHTSA open a formal investigation into this issue.

    NHTSA complaint 11746581
16. Filed Jun 23, 2026Failure Jun 5, 2026700 milesJenkinsberg, GAPower trainCrash

    The contact owns a 2025 Volvo EX90. The contact stated that while exiting a parking lot, the contact selected drive(D); however, the vehicle reversed instead and crashed into a pole. There was no warning light illuminated prior to the failure. The contact stated that when the vehicle was being towed, the tow truck driver selected reverse(R) to reverse, and the rearview camera failed to display an image. The vehicle sustained damages to the rear bumper, and the pole was damaged. Volvo Roadside Assistance was contacted, and the vehicle was towed to a dealer. The contact stated that the vehicle remained with the dealer; however, the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 700.

    NHTSA complaint 11745991
17. Filed Jun 16, 2026Failure Jun 16, 2026Alexandria, VAUnknown or other

    I have a 2025 Volvo EX 90 in the US and I had the manufacturers tow hitch attached. The Error: Max trailer weight is 4,850lbs or 2,200kg, but tow ball weight is mistakenly listed as 220lbs instead of 485lbs or 220kg. Tow ball should be 10% of the trailer weight in the US. 4,850lbs or 2,200kg with 485lbs or 220kg tow ball limit would make sense. The proof: the Volvo accessories catalog has it listed correctly for the 2” ball kit: Member kit 70.8 lbs (32.1 kg) Max. towing capacity: 4850 lbs (2200 kg) Towball diameter: 2" Class III Max. ball pressure: 485 lbs (220 kg) This is a safety issue because if someone tows a 4850lb trailer with less than 5% of the weight on the hitch, they could have severe trailer sway. It appears to me to be a clear error in the digital owners manual tow ball weight limit. The hitch itself lists 5000lbs trailer limit and 500lbs tongue weight on the limit sticker.

    NHTSA complaint 11744384
18. Filed Jun 3, 2026Failure Jun 3, 2026Summerville, SCService brakes

    The One Pedal Drive function (regenerative braking) intermittently deactivates without warning after startup. This issue has occurred multiple times under normal driving conditions. When the accelerator is released, expected deceleration does not occur, resulting in reduced braking response. No warning indicates that the system has disengaged, and it appears to deactivate without any driver input. This unexpected change in braking behavior creates a safety risk by increasing stopping distance and requiring immediate corrective driver action to maintain control of the vehicle.

    NHTSA complaint 11741767
19. Filed Jun 2, 2026Failure Jun 2, 2026Surprise, AZUnknown or other

    My wife was driving at about 40 MPH when the instrument panel displayed a warning "System Failure" and the digital speedometer stopped working and showed the current speed as two dashes instead of a number (ie "--" instead of "40"). After about 5-10 seconds the warning went away and the digital speedometer appeared to start displaying the correct speed again.

    NHTSA complaint 11741681
20. Filed Jun 2, 2026Failure Jun 2, 2026Surprise, AZUnknown or other

    Built-in navigation application has on multiple occasions stopped working and stating "searching for GPS". This causes a distraction and increases the chance of a crash because I now have to try to figure out what is going on while I was relying on the navigation to understand where I was going.

    NHTSA complaint 11741677