Complaints over time
Complaints about the 2018 Volvo S60 peaked in 2025, with 2 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2018 Volvo S60
Sedan, gasoline, AWD/All-Wheel Drive, built in China. Owner complaints on file from Jan 25, 2020 to Oct 11, 2025.
Recall campaigns covering this model year1308k vehicles or units across those campaigns
Owner complaints4Below the median 2018 sedan
Severity index0.02018 sedans average 6.6
First 24 months0Complaints in its first two years
Components
25% of complaints about the 2018 Volvo S60 name electrical system
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
One recall campaign covers the 2018 Volvo S60
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 20V-378 | Jun 30, 2020 | Flexible steel cable that connects the seat belt to the front outboard seating positions may fatigue over time, causing the seat belt to not… | Seat belts | 308,260 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2018 Volvo S60
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
4 complaints on file, page 1 of 1.
- Filed Oct 11, 2025Failure Oct 9, 2025Ave Maria, FLUnknown or other
My sunroof glass spontaneously shattered while I was driving on the highway on 10/9/2025. There was no apparent cause. It sounded like an explosion, and glass came down all over me and the seats. Very disturbing!
NHTSA complaint 11692719 - Filed Jul 6, 2025Failure Jun 20, 2025Ponte Vedra, FLElectrical system, Engine
The check engine light appeared on my 2018 Volvo s60. After taking the car to 2 Independent mechanics and the dealer, it was diagnosed as an Engine Control Module (ECM) failure. My 2018 Volvo s60 has ONLY 44,200 miles. The dealer stated that they "haven't seen this failure in cars with such low mileage. Usually, cars have 125,000+ miles if/when the ECM fails". The dealer and an Independent mechanic both stated that the brakes, steering, starter, thermostat, etc., could fail at any time. This could put my family, and other families on the road, at risk. Volvo refused to pay for the repairs.
NHTSA complaint 11671445 - Filed Feb 24, 2023Failure Feb 1, 202377,000 milesCharles Town, WVDefroster/defogger/hvac system
The contact owns a 2018 Volvo S60. The contact stated that the HVAC system fan was inoperable, and the front windshield could not be defrosted. The vehicle was taken to the local dealer who replaced the fan, and the failure was remedied. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 77,000.
NHTSA complaint 11508871 - Filed Jan 25, 2020Failure Jan 2, 202010,484 milesWest Chester, PAService brakes
WHEN PRESSING BRAKE PEDAL A POPPING SOUND WAS NOTICED AND THEN BRAKES WERE LOST. FORTUNATELY CAR WAS PARKED IN A STREET. SERVICE LOCATION STATED THAT "BRAKE BOOSTER BROKE, IT IS A MAN MADE PART". CAR HAS ONLY 10500 MILES ON IT.
NHTSA complaint 11301770
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
188 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- 35526.1.8 Apr 23, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: Text plus 2 PDFs and 1 .PNG Oil Consumption test. Perform the test. Follow service procedure Description and Service sections updated to clarify that vehicle reports are not required. - 37809.1.1 Apr 7, 2026 · Service Bulletin/Repair Instructions
This is a TJ text only - The purpose of this TJ is to be a master reference list to easily identify any components that are on prior approval. This TJ will be regularily updated as items are added or removed from prior approval. Current items under pri… - 19245 Dec 6, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal. Vehicle type and platform identification. - 8501 Apr 10, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: Remote connection, BOMGAR application. Before joining a remote session: •Connect a suitable battery maintainer/charger and verify that the battery voltage indicated in VIDA is between 12.5V and 14.9V. •Connect to the v… - S10303 Feb 21, 2025 · Service Campaign
Volvo Cars USA LLC and Volvo Car Canada LTD on behalf of the Volvo Car Corporation has decided to launch Service Action S10303 on certain model year 2025 EX90 vehicles. Volvo Car Investigations have identified that there is a pairing issue with the key… - S10303 Feb 13, 2025 · Service Campaign
Volvo Cars USA LLC and Volvo Car Canada LTD on behalf of the Volvo Car Corporation has decided to launch Service Action S10303 on certain model year 2025 EX90 vehicles. Volvo Car Investigations have identified that there is a pairing issue with the key… - 37175 Jan 16, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: Vehicle/Connectivity report checklist. To provide timely and high-quality feedback to the appropriate department or factory - 8501 Jan 16, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: Remote connection, BOMGAR application. Before joining a remote session: •Connect a suitable battery maintainer/charger and verify that the battery voltage indicated in VIDA is between 12.5V and 14.9V. •Connect to the v… - TJ27536.21.1-2024-08-07 Aug 14, 2024 · Other
Information about valid Software partnumbers to order and download Software for "PDS" Pre-Delivery Service - TJ36858.1.1-2024-06-06 Jun 12, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: High Temperature Message in DIM after Coolant Pump Replacement. Replace coolant pump - 34123.1.7 May 2, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: T8 P0EA773 Auxiliary Cooling System Performance. install component 32139082 - 36858.1.0 Mar 7, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: High Temperature Message in DIM after Coolant Pump Replacement. Replace coolant pump - 35924.1.4 Feb 21, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: VIDA Main battery diagnostic - Prompted to charge battery a second time. Use had held tester. - TJ36509 Feb 9, 2023 · Service Bulletin/Repair Instructions
Volvo Cars App Remote climate or ERS, not possible - 26745.13.14 Jan 12, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: 12V Battery Testing Method - TJ35912.4.0 Oct 31, 2023 · Service Bulletin/Repair Instructions
Updated Chassis Range. - TJ3666530 Sep 8, 2023 · Service Bulletin/Repair Instructions
ERAD (Electric Rear Axle Drive) Bearing Noise - C00009 Jul 21, 2023 · Service Bulletin/Repair Instructions
COMPLIMENTARY UPGRADE C00009 DESCRIPTION. - TJ3656330 Jun 12, 2023 · Service Bulletin/Repair Instructions
Rubber cushion - 36678.1.0 Jun 30, 2023 · Service Bulletin/Repair Instructions
This is a Technical Journal. Recovering control modules stuck in “not responding” after failed SW download. Connect VIDA to read-out the car. Follow steps outlined in this TJ. - TJ36509 Feb 9, 2023 · Service Bulletin/Repair Instructions
Volvo Cars App Remote climate or ERS, not possible - PBS29926 Apr 23, 2019 · Service Bulletin/Repair Instructions
S29926: ERAD Thermostat Removal - TJ33202 Feb 21, 2018 · Service Bulletin/Repair Instructions
Sensus screen freezes/system locks up - TJ33250 Feb 14, 2018 · Service Bulletin/Repair Instructions
Front brake pads, early or uneven wear on right side on 16" and 16.5" brakes - TJ34648 Jul 29, 2019 · Service Bulletin/Repair Instructions
Prior Approval - Lack of airflow causing poor cabin cooling. - TJ31582a Feb 1, 2018 · Service Bulletin/Repair Instructions
12V battery drained with High Voltage charge cable connected - TJ31535 Sep 11, 2018 · Service Bulletin/Repair Instructions
SiriusXM Tuner Replacement Process - SMB00325 Apr 19, 2019 · Service Bulletin/Repair Instructions
Volvo monitors completion rates for all service actions and will complete notification re-mails to vehicle owners when necessary. Listed below are the latest planned owner notification re-mails. Please refer to SMB 00-323 and SMB 00-323A for information on… - SMB00321 Oct 12, 2018 · Service Bulletin/Repair Instructions
To further enhance the customer?s Volvo ownership experience, Volvo Car USA, LLC offers the MY 2013 and later Volvo Complimentary Factory Scheduled Maintenance Program. Model Year 2013 and later vehicles, the service intervals are every 10,000 miles and ALL… - S29926 Apr 23, 2018 · Service Bulletin/Repair Instructions
Volvo Car USA LLC and Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Corporation, have decided to launch Service Action S29926 on certain model year 2018 ? 2019 XC60, S60, S90 and XC90 vehicles. Volvo has identified that the Electric Rear Axle Drive (E… - TJ31462 Jan 12, 2023 · Service Bulletin/Repair Instructions
Volvo On Call Service Required Message and DTC - TJ36224 Dec 2, 2022 · Service Bulletin/Repair Instructions
No bass function (High Performance Audio) - TJ36455 Dec 19, 2022 · Service Bulletin/Repair Instructions
Volvo Cars App Android, no climate setting button - TJ35902 Dec 19, 2022 · Service Bulletin/Repair Instructions
Connectivity services activation - PSIM issues - 39A10163 Sep 14, 2022 · Service Bulletin/Repair Instructions
Software upgrade. - A10163 Sep 14, 2022 · Service Bulletin/Repair Instructions
Software upgrade. - SMB00-108C Sep 14, 2022 · Service Bulletin/Repair Instructions
Expendable Items Parts List. - CBR-2201 Aug 29, 2022 · Service Bulletin/Repair Instructions
Engine Control Module (EMS) Software (MSW) Information – August 2022; Improvement List (Change Log) - US21+OBD22 (13L VGT, TC) And US17+OBD22 (11L) Emissions - KC-145 Aug 29, 2022 · Service Bulletin/Repair Instructions
Part information for AMT input shaft repair kits and the shim kit that is required for repair. - KC-331 Aug 29, 2022 · Service Bulletin/Repair Instructions
Fuel Filters ( Primary and Secondary ) ( Backwards Compatible ) and Fuel Filter Housings - TJ2873930 Apr 29, 2022 · Service Bulletin/Repair Instructions
Center wheel caps, removal instruction - Special Tools Bu May 12, 2022 · Service Bulletin/Repair Instructions
The Deutronic DBL-1200 is an advanced battery maintainer/charger with the flexibility to be updated as products and repair methods evolve. - Service Manager May 6, 2022 · Service Bulletin/Repair Instructions
ICUP/Google Built-In Diagnostic Operations - Service Manager Jun 23, 2020 · Service Bulletin/Repair Instructions
Battery Charger/maintainer requirement - Service Manager Feb 3, 2022 · Service Bulletin/Repair Instructions
Shipping and Handling of Volvo Lithium-ion 48V Mild Hybrid Battery to Global Battery Solutions (GBS) - 356EN01 Feb 9, 2022 · Service Bulletin/Repair Instructions
VIDA QR Scanner Mobile App - TJ 3622430 Apr 22, 2022 · Service Bulletin/Repair Instructions
No bass from sound system. - TJ 3622420 Apr 14, 2022 · Service Bulletin/Repair Instructions
No bass from sound system. - KC-281 Dec 21, 2021 · Service Bulletin/Repair Instructions
Diagnostic Trouble Codes (DTC) P0069-64, P10EC-00, P0191-64 and P240F-00 In Different Combinations, Occurrences, And Time Stamps (Two To Four Codes), Possible Vehicle Derate - US17+OBD16, US17+OBD18 Emissions, Common Model Years 2018 And 2019 - KC-159 Nov 4, 2021 · Service Bulletin/Repair Instructions
Trucks Equipped With A Cummins Engine - Engine Preheat Icon Does Not Illuminate In The Instrument Cluster (IC) During Engine Pre-heat (Intake Air Heater) Operation - Vehicles With 2018 Instrument Cluster Update, Model Year 2018 And Newer - TJ3595620 Jul 13, 2021 · Service Bulletin/Repair Instructions
If the check engine lamp may appear in the DIM (Driver Information Module) and the listed DTC is - KC-99 Oct 18, 2021 · Service Bulletin/Repair Instructions
Volvo Chassis 2008 And Up LED Headlight Conversion Programming Procedure - TJ 35507 6 0 Jul 21, 2021 · Service Bulletin/Repair Instructions
Outer rear view mirror glass incorrect position after reversing. - TJ 34647 6 0 Jul 19, 2021 · Service Bulletin/Repair Instructions
Perform a software upgrade in accordance with TJ 31543. - TJ 35978 1 0 Jun 25, 2021 · Service Bulletin/Repair Instructions
New Software Products (SP) have been developed to convert a Care Key to a standard key. - TJ35912.1.0-2021 Mar 31, 2021 · Service Bulletin/Repair Instructions
This is a Technical Journal: AC evaporator repair, additional parts needed - TJ35902.1.1-2021 Mar 11, 2021 · Service Bulletin/Repair Instructions
This is a Technical Journal: Connectivity services activation - PSIM issues - PB88-R10029-2021 Mar 1, 2021 · Service Bulletin/Repair Instructions
Create PB with attached word doc. - SMB88-004-2021-0 Mar 5, 2021 · Service Bulletin/Repair Instructions
This is to inform you that we have procured Rebuilders Automotive Supply (RAS) to handle the returns of the recalled Front Seat Belt Fastener Pretensioner for Recall R10029. RAS has created instructions for the pretensioner shipping procedures. You MUST rev… - SMB88-004-2021-0 Mar 5, 2021 · Service Bulletin/Repair Instructions
This is to inform you that we have procured Rebuilders Automotive Supply (RAS) to handle the returns of the recalled Front Seat Belt Fastener Pretensioner for Recall R10029. RAS has created instructions for the pretensioner shipping procedures. You MUST rev…
Source: NHTSA manufacturer communications files.