Complaints over time
Complaints about the 2023 Volvo S60 peaked in 2023, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2023 Volvo S60
Sedan, hybrid, AWD/All-Wheel Drive, built in United States. Owner complaints on file from Jul 22, 2023 to Jan 9, 2026.
Recall campaigns covering this model year6870k vehicles or units across those campaigns
Owner complaints3Below the median 2023 sedan
Severity index0.02023 sedans average 11.6
First 24 months1Complaints in its first two years
Components
67% of complaints about the 2023 Volvo S60 name back-over prevention
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
6 recall campaigns cover the 2023 Volvo S60
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 25V-908 | Dec 23, 2025 | Rearview camera image may not display when the vehicle is placed in reverse | Back-over prevention | 413,151 | Software update |
| 25V-282 | May 8, 2025 | Rearview camera image may not display when the vehicle is placed in reverse | Back-over prevention | 413,151 | Software update |
| 23V-780 | Nov 21, 2023 | Passenger air bag may not be secured properly, which can cause the air bag to deploy improperly | Airbags | 346 | Repair or modification |
| 23V-188 | Mar 22, 2023 | Diagnostic trouble code (DTC) may be falsely detected for the emergency call system (e-call) and display "e-Call Service Required" in the driver… | Electrical system | 393 | Software update |
| 23V-012 | Jan 19, 2023 | Diagnostic error in the Brake Control Module 2 (BCM2) may cause a loss of Antilock Brake System (ABS), Electronic Stability Control (ESC), and… | Brakes | 27,457 | Software update |
| 22V-793 | Oct 20, 2022 | Electronic control module (ECM) software error may prevent the combustion engine from starting, causing a loss of drive power | Engine and cooling | 15,674 | Software update |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2023 Volvo S60
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
3 complaints on file, page 1 of 1.
- Filed Jan 9, 2026Failure Jan 9, 2026El Paso, TXCamera
When shifting the vehicle in reverse the camera goes in black screen mode.
NHTSA complaint 11709845 - Filed Sep 5, 2025Failure Sep 3, 2025Wauwatosa, WICamera
I received a previous recall notice for the backup camera not working and visited the dealership on August 19, 2025 to recieve the software update that was supposed to fix this problem. Since receiving the fix, I have continued to have the same intermittent interruption of the backup camera as I was having before the "fix". I do not believe the software fix helped the issue and this feels like an underpowered hardware issue.
NHTSA complaint 11685240 - Filed Jul 22, 2023Failure Jul 21, 2023New York, NYUnknown or other
While driving on a highway the car went from drive into neutral all by itself and I could not put it into drive. Managed to get to a break down lane and turned car off and on. It started normally in drive, but that only lasted for 30 seconds when it went back into neutral. I was close to my exit and this happened multiple times - was in drive and it went into neutral on its own! Very dangerous. Car was picked up by Volvo assist and towed away last night. Car is 7 months old car with 3800 miles on it. It was towed to the dealer where it was purchased and we are waiting to hear something about cause/fix etc.
NHTSA complaint 11533862
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
144 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- 35953.10.0 May 14, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: Unable to connect "Volvo Cars App" to vehicle. Follow detailed instructions. - 36899.1.0 May 2, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: Check Engine Light in DIM (BCM2 P25A268 / U003700). Download software. - 36920.1.0 May 2, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: Check engine light and DTC - ECM P061C48/P060C48. Change engine oil and filter. - 36926.1.0 May 2, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: Google acceptance required for SW 3.0.3. Software download. - 36202.2.1 May 2, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: Vibration/shudder while braking. Replace front brake pads - 36447.4.0 Apr 23, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: Call button in the OHC might not be lit. Perform a total upgrade according to TJ 31543. - 36743.3.0 Apr 18, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: MY23+, ICUP - scratchy sound on Premium Sound Audio; AUD faults. Replace the AUD unit. - 36905.1.0 Apr 17, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: DIM Message and DTC IEM P0A4000. Erase DTC. -Let the vehicle go to "Abandoned mode" - this can take up to 20 minutes. -Perform a new VIDA readout - 36894.1.0 Apr 16, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: Long Range PHEV ERAD Knocking Noise Repair Kit. Install a repair kit. - 31698.3.3 Apr 16, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal. If you experience difficulty programming remote keys on Hybrid vehicles, please follow the advise in Technical Journal under service. - 36796.2.0 Feb 21, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: Oxygen Sensor DTCs. Perform a Total Upgrade of the vehicle software. - 36845.1.4 Mar 14, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: SPA/CMA - 12V Battery Testing / Maintenance Guide. After capturing a NEW VIDA readout, conduct the steps in VIDA. - 36845.1.3 Feb 29, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: SPA/CMA - 12V Battery Testing / Maintenance Guide. After capturing a NEW VIDA readout, conduct the steps in VIDA. - 36691.5.0 Mar 14, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: iCUP, “Searching for GPS” message in DIM / CSD. Restart IHU via home button. - 36555.7.0 Mar 14, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: CSD Stuck in Recovery Mode, iCUP. In most cases this Recovery mode can be resolved by perfoming a IHU reload. - 36187.3.3 Mar 14, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: Internet Connectivity symbols in CCD - 35924.1.4 Feb 21, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: VIDA Main battery diagnostic - Prompted to charge battery a second time. Use had held tester. - 36743.2.0 Feb 6, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: MY23+, ICUP - scratchy sound on Premium Sound Audio; AUD faults. Replace the AUD unit. - 36821.1.0 Feb 1, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: - 36825.1.0 Jan 30, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: Slippery Road alert on DIM. Perform Software download. - 36693.2.1 Jan 30, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: WPC, none or unstable charging. recalibrate the WPC by performing a WPC reload. - TJ36573 Mar 16, 2023 · Service Bulletin/Repair Instructions
Navigation Map View in DIM Swiping Sideways - TJ36563 Mar 14, 2023 · Service Bulletin/Repair Instructions
Creaking noise from right engine pad - TJ36555A Mar 13, 2023 · Service Bulletin/Repair Instructions
CSD Stuck in Recovery Mode, iCUP - TJ36555 Feb 24, 2023 · Service Bulletin/Repair Instructions
CSD Stuck in Recovery Mode, iCUP - TJ36546 Feb 23, 2023 · Service Bulletin/Repair Instructions
IHU General Issues - TJ36542 Feb 23, 2023 · Service Bulletin/Repair Instructions
ICUP, Upper & Lower bar in CSD not visible - TJ36526 Feb 23, 2023 · Service Bulletin/Repair Instructions
ERS or preconditioning fails + message in VC App - TJ36514 Feb 28, 2023 · Service Bulletin/Repair Instructions
Software Update Fails and VIDA Can?t Connect, VGM Unresponsive - TJ36447 Mar 13, 2023 · Service Bulletin/Repair Instructions
Call button in the OHC might not be lit - TJ36125 Feb 24, 2023 · Service Bulletin/Repair Instructions
WPC (Wireless Phone Charger) charging information - TJ36519 Feb 10, 2023 · Service Bulletin/Repair Instructions
VC App: PHEV Scheduled Charging Turned Off - TJ36509 Feb 9, 2023 · Service Bulletin/Repair Instructions
Volvo Cars App Remote climate or ERS, not possible - TJ36507 Feb 9, 2023 · Service Bulletin/Repair Instructions
Factory Reset IHU - TJ36469 Feb 6, 2023 · Service Bulletin/Repair Instructions
Google assistant voice commands - TJ36224 Feb 9, 2023 · Service Bulletin/Repair Instructions
No bass function (High Performance Audio) - TJ36137 Feb 9, 2023 · Service Bulletin/Repair Instructions
ICUP, Connected phone - echo in phone for counterpart - TJ36734 Dec 5, 2023 · Service Bulletin/Repair Instructions
Turbo wastegate rod rattling noise - TJ36691 Dec 7, 2023 · Service Bulletin/Repair Instructions
ICUP - ?Searching for GPS? message in DIM / CSD - TJ36690 Dec 20, 2023 · Service Bulletin/Repair Instructions
Chirping sound from exhaust - TJ35978 Nov 22, 2023 · Service Bulletin/Repair Instructions
Convert CARE KEY to normal key - TJ35940 Dec 20, 2023 · Service Bulletin/Repair Instructions
TCAM Replacement Needs Prior Approval - TJ31543 Nov 30, 2023 · Service Bulletin/Repair Instructions
P5(SPA)/P6(CMA) Software Download Guide - C00012 Nov 30, 2023 · Service Bulletin/Repair Instructions
Volvo Car USA LLC and Volvo Car Canada LTD, on behalf of Volvo Car Corporation, has decided to launch Complimentary Upgrade ? C00012 on certain Android-based Infotainment system (iCup) vehicles that have missed three (3) or more consecutive Over-The-Air (OT… - A10246 Sep 26, 2023 · Service Bulletin/Repair Instructions
Volvo Cars quality investigations have identified that the wrong tool parameter setting was used during rear leaf spring production on vehicles built with rear leaf spring suspension. As a result, the rear suspension leaf spring may break. - 34647.6.1 Jan 18, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: DIM message about parking brake. Download the available total upgrade software. - 34102.3.1 Jan 12, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: Unnecessary Replacements of TurboCord Charge Cable (PN 31419235) - 26745.13.14 Jan 12, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: 12V Battery Testing Method - 36814.1.0 Jan 4, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: Transmission Shifts From D or R to P Immediately After Starting. This symptom can occur if the driver changes the position of the gear shifter from P to D or R very quickly after starting the engine and the starting process is n… - 36801.1.0 Jan 4, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: Check Engine Lamp and Misfire DTC - ECM P030098. Do not replace any parts. Improved software was released in 2023 week 48 (version 2.13.1). If the SW is earlier than 2.13.1 first please perform a total upgrade of the SW accordi… - 36426.1.2 Jan 4, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: Unintentional VIDA Wi-Fi Connection Leading to 12V Battery Drain. Software Solution was made available with V2.8 SW, which was released 23w16. Please ensure vehicle is on V2.8+ SW. - 36769.1.0 Jan 3, 2024 · Service Bulletin/Repair Instructions
This is a Technical Journal: Audio or media sound system, distorted sound - upgrade to V2.13.1 SW. Do not replace any parts. Improved software is available from version 2.13.1 in VIDA or via OTA (Over The Air). - TJ36189.4.0 Nov 15, 2023 · Service Bulletin/Repair Instructions
Battery, complete. - TJ36147.1.1 Nov 9, 2023 · Service Bulletin/Repair Instructions
Poor radio reception and sound (FM) - TJ36048.2.0 Oct 31, 2023 · Service Bulletin/Repair Instructions
Alleged issues with Intellisafe functionality. - TJ35912.4.0 Oct 31, 2023 · Service Bulletin/Repair Instructions
Updated Chassis Range. - 35940.8.3 Dec 20, 2023 · Service Bulletin/Repair Instructions
This is a Technical Journal: TCAM Replacement Needs Prior Approval - 36691.4.0 Dec 20, 2023 · Service Bulletin/Repair Instructions
This is a Technical Journal: iCUP, “Searching for GPS” message in DIM / CSD. Restart IHU via home button. - 36734.2.0 Dec 22, 2023 · Service Bulletin/Repair Instructions
This is a Technical Journal: Turbo wastegate rod rattling noise. Replace wastegate rod. - A10246 Oct 16, 2023 · Service Bulletin/Repair Instructions
Leaf Spring Inspect-Repair.
Source: NHTSA manufacturer communications files.