Complaints over time
Complaints about the 2002 Volvo VNL peaked in 2005, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2002 Volvo VNL
Heavy truck, diesel, 6x4, built in United States. Owner complaints on file from Jul 14, 2005 to Jul 14, 2005.
Recall campaigns covering this model year7206k vehicles or units across those campaigns
Owner complaints1Below the median 2002 heavy truck
Severity index0.02002 heavy trucks average 25.0
First 24 months0Complaints in its first two years
Components
100% of complaints about the 2002 Volvo VNL name brakes
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
7 recall campaigns cover the 2002 Volvo VNL
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 10V-282 | Jun 24, 2010 | Certain factors can exist, which if left untreated may result in a ball socket separation | Steering | 63,788 | Repair or modification |
| 09V-173 | May 21, 2009 | Seal may fail allowing water and contaminants to seep into the windshield wiper motor | Visibility and wipers | 127,764 | Part replacement |
| 03V-516 | Dec 10, 2003 | On certain heavy-duty trucks, when the bunk is raised into the stored position, an object left on the bunk may inadvertently turn on a bunk lamp | Equipment | 6,939 | Repair or modification |
| 03V-260 | Jul 22, 2003 | On certain trucks, the wiring harness connected to the chassis mounted electrical inverter may allow water to enter the inverter and cause an… | Electrical system | 422 | Part replacement |
| 03V-204 | May 30, 2003 | On certain heavy duty trucks equipped with jost international jsk 37u series fifth wheels, a fatigue crack can develop in the bracket pin weld… | Trailer hitches | 1,275 | Part replacement |
| 03V-199 | May 28, 2003 | On certain trucks equipped with truck hub units manufactured by skf exclusively for use on arvinmeritor's ff98x series non-drive steer axles, the… | Suspension | 433 | Part replacement |
| 02V-238 | Sep 9, 2002 | Certain heavy duty class 8 trucks fail to comply with the requirements of federal motor vehicle safety standard no. 108, "lamps, reflective… | Lighting | 5,532 | Not stated |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2002 Volvo VNL
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Jul 14, 2005Failure Jan 4, 2004159,000 milesBaring, MOService brakes, Air
DT: CALLER HAD A HEAVY DUTY TRUCK. CALLER SAID HE COULD NOT STOP THE VEHICLE IN AN EMERGENCY IF THE BRAKES FAILED. CALLER HAD IT IN THE SHOP SEVERAL TIMES. THE DEALER TOLD HIM THEY COULD NOT FIND WHAT WAS WRONG WITH IT. MANUFACTURER SAID TO TAKE IT TO A LOCAL DEALER, WHO GUESSED AT WHAT WAS WRONG AND REPLACED PARTS, BUT THEY NEVER SOLVED THE PROBLEM.*AK THE CONSUMER STATED THE JAKE BRAKE WAS VERY WEAK. UPDATED 12/07/05 *JB
NHTSA complaint 10128728
Source: NHTSA ODI complaints file.
Investigations
3 NHTSA investigations on file
- RQ11001 Recall query, Visibility and wipers
Volvo Sleeper glass de-bonding
Opened May 23, 2011, closed Jan 20, 2012 - EA09003 Engineering analysis, Steering
Drag Link Failure
Opened Jan 15, 2009, closed Jul 6, 2010 · led to a recall - PE02095 Preliminary evaluation, Suspension
INTEGRAL HUB AND BEARING ASSEMBLY
Opened Dec 11, 2002, closed May 30, 2003 · led to a recall
Source: NHTSA ODI investigations file.
Service bulletins
66 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- V728-005A 202308 Aug 14, 2023 · Service Bulletin/Repair Instructions
TSB: Barksdale Leveling Valve, Leak Test - CBR-2120 202308 Aug 29, 2023 · Service Bulletin/Repair Instructions
CBR: Volvo VHD & VN Models - Vehicle Wil Not Start, PTO Active Message Displayed In Cluster, PTO Light On When PTO Switch Is Turned Off - CBR-2112 202307 Jul 24, 2023 · Service Bulletin/Repair Instructions
CBR: Programming Failure - Chassis With Cummins Engine And An Allison Transmission - CBR-2201 Aug 29, 2022 · Service Bulletin/Repair Instructions
Engine Control Module (EMS) Software (MSW) Information – August 2022; Improvement List (Change Log) - US21+OBD22 (13L VGT, TC) And US17+OBD22 (11L) Emissions - KC-435 Jun 7, 2022 · Service Bulletin/Repair Instructions
Volvo Chassis - Equipped with An Automated Manual Transmission (AMT, iShift) - SNV 19-002 - AMT Oil Filter Housing Corrosion - KC-2174 Jun 15, 2022 · Service Bulletin/Repair Instructions
Volvo Chassis - Drag Link Inspection And Replacement Criteria - KC-2028 Jun 17, 2022 · Service Bulletin/Repair Instructions
AMT Control Housing Bench Testing - False Failures - KC-2107 Jun 3, 2022 · Service Bulletin/Repair Instructions
DEF Level (UQLS) Sensor Troubleshooting Guide - US17+OBD16 Emissions and Newer - KC-2112 Jun 21, 2022 · Service Bulletin/Repair Instructions
Programming Failure - Chassis With Cummins Engine And An Allison Transmission - KC-2116 Jun 3, 2022 · Service Bulletin/Repair Instructions
NOx Sensor Troubleshooting Guide - US10+OBD13 And Newer Emissions - KC-2119 Jun 21, 2022 · Service Bulletin/Repair Instructions
DTC U012100 - Lost Communication With Anti-Lock Brake System (ABS) Control Module, No Additional Information - KC-2143 Jun 21, 2022 · Service Bulletin/Repair Instructions
(Back Office) - Cruise Control Inoperative After Updating Software VECU5 Without ESP Package (UESP) - KC-2165 Jun 3, 2022 · Service Bulletin/Repair Instructions
DEF Pump Troubleshooting Guide - US10+OBD13 And Newer Emissions - KC-2171 Jun 3, 2022 · Service Bulletin/Repair Instructions
Temperature Sensor Troubleshooting Guide - US10+OBD13 And Newer - KC-405 Jun 21, 2022 · Service Bulletin/Repair Instructions
Warranty Automated Manual Transmission ( AMT, I-Shift, mDrive ) Control Housing Assembly; Guidelines For Filing A Claim For Chassis Return Visit With Transmission Issues After A Repair Requiring Control Housing Removal And Reinstallation - US07 And Newer - KC-732 Jun 6, 2022 · Service Bulletin/Repair Instructions
Unable To Retrieve "On Request" Messages For PeopleNet Or Omnitracs Modules Installed On The DL5 Data Link; Third Party Electronic Log Device Not Reporting Certain Data - KC-2107 May 26, 2022 · Service Bulletin/Repair Instructions
DEF Level (UQLS) Sensor Troubleshooting Guide - US17+OBD16 Emissions and Newer - KC-726 May 31, 2022 · Service Bulletin/Repair Instructions
Fuel Level Gauge Reading Incorrect In The Instrument Cluster - SNV22-003 May 13, 2022 · Service Bulletin/Repair Instructions
The Diagnostic Process - KC-636 May 16, 2022 · Service Bulletin/Repair Instructions
Volvo Fault Code MID 144 PSID 204 FMI 9 - KC-639 May 17, 2022 · Service Bulletin/Repair Instructions
Volvo SNV15-008 Vocom Adapter ( 88890300 ) May Lock Up When Updating Firmware - KC-640 May 17, 2022 · Service Bulletin/Repair Instructions
Volvo Chassis - Dealer Support Communication - Selecting The Proper SR Area For Creating An eService - KC-642 May 17, 2022 · Service Bulletin/Repair Instructions
Volvo Chassis - Bendix ABS6 TO ABS8 Service Information - KC-647 May 17, 2022 · Service Bulletin/Repair Instructions
Volvo Chassis Ghost Codes Due To Poor Grounding - KC-649 May 17, 2022 · Service Bulletin/Repair Instructions
Volvo SNV14-035 When And How To Contact Tech Support ( eService & Phone ) - KC-650 May 17, 2022 · Service Bulletin/Repair Instructions
Volvo Chassis - Fuel Level Gauge Slow To Respond To Changes In Fuel Level - KC-660 May 17, 2022 · Service Bulletin/Repair Instructions
Volvo Chassis - PTO Pump Speed Calculator - Service Manager Feb 3, 2022 · Service Bulletin/Repair Instructions
Shipping and Handling of Volvo Lithium-ion 48V Mild Hybrid Battery to Global Battery Solutions (GBS) - 356EN01 Feb 9, 2022 · Service Bulletin/Repair Instructions
VIDA QR Scanner Mobile App - KC-66 Apr 27, 2022 · Service Bulletin/Repair Instructions
Volvo Chassis - LED Headlights Conversion Programming Procedure - Model VNL - KC-784 Mar 23, 2022 · Service Bulletin/Repair Instructions
Volvo Chassis - Diagnostic Trouble Code ( DTC ) P0420 Illuminating The Malfunction Indicator Lamp (MIL) - KC-392 Jan 19, 2022 · Service Bulletin/Repair Instructions
Volvo Chassis - Driveline (Driveshaft, Propeller Shaft) Ride Height And Angle, Measurement And Calculation; Pinion Angle Measurement - Model Year 1996 And Newer - KC-271 Jul 29, 2021 · Service Bulletin/Repair Instructions
"Intermittent Occurrences Of Very Brief Loss Of Power, Engine Stumble Or Hiccup Lasting Much Less Than A Second, Most Frequently Between 1500 And 1700 RPM, No Diagnostic Trouble Codes (DTC ) Generated - All Common Rail Fuel System Chassis" - KC-2086 May 25, 2021 · Service Bulletin/Repair Instructions
Volvo Chassis - Model VN - Updated Chassis Fairing DEF Door Magnet/Plate - K41105570 Feb 14, 2020 · Service Bulletin/Repair Instructions
Instrument Cluster Programming - Programming Fails Or Errors Display When Replacing An Instrument Cluster With A Newer Part Number (Conversion Kit) - US04 To US10 Chassis (9-Pin Diagnostic Connector) - K44250068 Feb 6, 2020 · Service Bulletin/Repair Instructions
Volvo Chassis - SNV 14-026 P111C Compressor Discharge Temperature Sensor - K21533201 Nov 18, 2019 · Service Bulletin/Repair Instructions
Volvo Chassis - Discharge Recirculation Valve (DRV) - FSB 258-029 , Engine Turbocharger Compressor Bypass Valve Deletion Kit , Installation - K68033394 Nov 6, 2019 · Service Bulletin/Repair Instructions
Volvo Chassis - Volvo Fusion 2 Collision Warning System Information - K17408563 Nov 1, 2019 · Service Bulletin/Repair Instructions
Volvo Chassis - Rain Sensor Bracket Removal And Installation Procedure when Using An Aftermarket Windshield - K15812145 Oct 9, 2019 · Service Bulletin/Repair Instructions
Volvo Chassis - SNV 15-016 Documented Process For Engine Oil Consumption - All Emissions, All Model Years - K37146742 Jul 2, 2019 · Service Bulletin/Repair Instructions
US07 / US10 D13 Turbocharger Gasket - K62132009 Jun 18, 2019 · Service Bulletin/Repair Instructions
Volvo Chassis - SNV16-007 Telematics Gateway ( TGW ) Goes Offline Due To VIN Mismatch When Test Engine ECU Is Installed - K86900043 Jun 13, 2019 · Service Bulletin/Repair Instructions
Exhaust Gas Recirculation (EGR) System - Fault Codes SPN 412 FMI 0,2,5; Diagnostic Trouble Codes (DTC) P040A, P040B, P1121 - Temperature Sensor Inspection - K14701433 Feb 26, 2018 · Service Bulletin/Repair Instructions
Diagnostic Trouble Code ( DTC ) P009E - 73 - Fuel Pressure Relief Control Performance / Stuck Off - GHG17 ( US17 ) Chassis With Common Rail Fuel System, Updated to reflect GHG17 software release - K24483157 Feb 22, 2018 · Service Bulletin/Repair Instructions
Diagnostic Trouble Codes ( DTC ) P208E And P103B Logging With Possible Derate ( SCR Inducement ) - OBD15, US14+OBD16 Emissions And Newer Rewrote test procedure for better clarity. - K24400052 Feb 20, 2018 · Service Bulletin/Repair Instructions
Volvo Chassis - Equipped With An Automated Manual Transmission (AMT, I-Shift ) - Error Code 126 Displayed In Premium Tech Tool (PTT ) While Performing The Calibration Procedure After The Shift Control Housing Has Been Removed And Installed, Rewritten to imp… - K97651904 Feb 12, 2018 · Service Bulletin/Repair Instructions
Volvo Chassis - Diagnostic Trouble Code ( DTC ) P2459 Lighting The Malfunction Indicator Lamp ( MIL ); Possible Frequent Regeneration Requests - OBD15 And US14+OBD16 (Non-Common Rail) Chassis, Changed repair instructions to reflect OBD16 software release - K52326370 Feb 6, 2018 · Service Bulletin/Repair Instructions
Volvo Chassis - Diesel Exhaust Fluid ( DEF ) Contamination In Fuel System, Inspection And Repair - US10 to US14 ( Non-Common Rail Fuel System ) Removed information for common rail chassis - now has its own solution. - K14701433 Jan 30, 2018 · Service Bulletin/Repair Instructions
Diagnostic Trouble Code ( DTC ) P009E - 73 - Fuel Pressure Relief Control Performance / Stuck Off - GHG17 ( US17 ) Chassis With Common Rail Fuel SystemChanged repair instructions to reflect new procedures - K14637412 Jan 18, 2018 · Service Bulletin/Repair Instructions
Diagnostic Trouble Code ( DTC ) P0194 - 00 - Fuel Rail Pressure Sensor ( RPS ), Circuit Erratic, Intermittent - US17 ( GHG17 ) Emissions And Newer ( Common Rail Fuel System ); Common Model Years 2017 And 2018Changed repair instructions to reflect new proced… - K97651904 Jan 12, 2018 · Service Bulletin/Repair Instructions
Volvo Chassis - Diagnostic Trouble Code ( DTC ) P2459 Lighting The Malfunction Indicator Lamp ( MIL ); Possible Frequent Regeneration Requests - OBD15 And Newer ChassisUpdated to reflect release of FSB284-064 (Above) - K82320750 Jan 12, 2018 · Service Bulletin/Repair Instructions
Automated Manual Transmission ( AMT - F ) ( I-Shift) Clutch Valve Unit ( CVU ) Makes Intermittent Buzzing Noise With The Key On And Engine OffChanged repair information to reflect new software available. - K05680314 Jan 12, 2018 · Service Bulletin/Repair Instructions
Volvo Chassis - Equipped With Volvo Active Driver Assist ( VADA ), With Or Without Lane Departure Warning ( LDWS ) - Diagnostic Trouble Code ( DTC ) SPN 516103 FMI 19, Bendix Code 167 With Possible "Lane Departure Warning Malfunction" Message - US17 And Newer - K86412082 Jan 10, 2018 · Service Bulletin/Repair Instructions
Engine Diagnostic Trouble Codes ( DTC's ) P24A0 And P249F Lighting The Malfunction Indicator Lamp ( MIL ) - OBD15 (Commonly Model Year 2016) And NewerUpdated to reflect release of FSB284-064 (Above) - K51683834 Jan 10, 2018 · Service Bulletin/Repair Instructions
Volvo Chassis - Diagnostic Trouble Code ( DTC ) P0128, Diagnostic And Repair - US14+OBD13 (Commonly Year Model 2015) And NewerUpdated to reflect release of FSB284-064 (Above) - K27690302 Jan 10, 2018 · Service Bulletin/Repair Instructions
Volvo Chassis - Diagnostic Trouble Code ( DTC ) P226C Intermittently Lighting The Malfunction Indicator Lamp ( MIL ) - OBD15 And OBD16 Conventional ChassisUpdated to reflect release of FSB284-064 (Above) - K15164821 Jan 10, 2018 · Service Bulletin/Repair Instructions
Volvo Chassis - Diagnostic Trouble Code ( DTC ) P2002, Diagnostic Information - OBD13 And NewerUpdated to reflect release of FSB284-064 (Above) - K03179378 Jan 10, 2018 · Service Bulletin/Repair Instructions
Service Only Regen Requested With No Warning. Active Fault Codes P24A4 / P10FE - OBD15 And OBD16 Chassis; Does Not Apply To US17 (Common Rail Fuel System) ChassisUpdated to reflect release of FSB284-064 (Above) - K84412328 Jan 9, 2018 · Service Bulletin/Repair Instructions
Diagnostic Trouble Code ( DTC ) P249C Intermittently Lighting The Malfunction Indicator Lamp ( MIL ) - OBD15 And OBD16, Model Year ( MY ) 2016 and 2017 ChassisUpdated to reflect release of FSB284-064 (Above) - K42708399 Jan 9, 2018 · Service Bulletin/Repair Instructions
Diagnostic Trouble Code ( DTC ) P0422 Lighting The Malfunction Indicator Light ( MIL ) - OBD15 And OBD16 Chassis (Non-Common Rail)Updated to reflect release of FSB284-064 (Above)
Source: NHTSA manufacturer communications files.