Complaints over time
Complaints about the 2025 Volvo XC60PHEV peaked in 2025, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2025 Volvo XC60PHEV
SUV, hybrid, AWD/All-Wheel Drive, built in Sweden. Owner complaints on file from Nov 5, 2025 to Nov 5, 2025.
Recall campaigns covering this model year111k vehicles or units across those campaigns
Owner complaints1Below the median 2025 suv
Severity index0.02025 suvs average 8.9
First 24 months1Complaints in its first two years
Components
100% of complaints about the 2025 Volvo XC60PHEV name electrical system
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
One recall campaign covers the 2025 Volvo XC60PHEV
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 25V-392 | Jun 12, 2025 | In certain driving scenarios while coasting down a hill and using "B" mode or "One Pedal Drive," the vehicle may lose brake function | Brakes | 11,469 | Software update |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2025 Volvo XC60PHEV
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Nov 5, 2025Failure Oct 24, 2025Plymouth, MAElectrical system
Information/GPS system randomly goes completely blank/black. This possess a significant safety issue as it happens while driving in heavy city traffic where there is no way to stop and wait for the system to come back online. This has caused missed turns and the need to drive with no way of knowing where we are going. The inability to rely on the GPS system makes the 3 month old, brand new car virtually undrivable as we have nzero confidence in the navigation system.
NHTSA complaint 11697704
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
132 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- 37893.2.0 Jul 28, 2026 · Service Bulletin/Repair Instructions
This is a TJ - Text only - No attachments - If the software version displayed in the CSD is not aligned with the actual software version installed in the vehicle (this may occur after a failed software download), and no Total Upgrade is available in VIDA, N… - 37231.1.1 Jul 28, 2026 · Service Bulletin/Repair Instructions
This is a TJ - Text only no attachments - If the software version displayed in the CSD is not aligned with the actual software version installed in the vehicle (this may occur after a failed software download), and no Total Upgrade is available in VIDA, Not… - 37631.3.0 Jul 28, 2026 · Service Bulletin/Repair Instructions
This is a TJ - text only no attachments - If customer complains of a headlamp error message in DIM, in combination with any of the DTCs stated below, follow advice under "Service". - 37618.3.6 Jul 28, 2026 · Service Bulletin/Repair Instructions
This is a TJ - Text - plus 2 instruction documents (TJI's) - + 2 PDFS + how to find structure week + flow chart, 6 in all. If the Check Engine Light is on in the DIM and one or more of the DTCs listed below are set, please follow the advice under "Service". - 37373.8.0 Jul 28, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: DIM Message and DTC BECM P0C7800. If the DIM displays a message stating "Drive System Service Required" and the DTC listed below is set, follow the advice under "Service". •Do not replace any parts. This is not hardware-related.… - 37270.2.1 Jul 28, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: Text only no attachments - DIM Message and DTC BECM P0C3200. perform a total upgrade of the software please follow the advice under "Service" - 37342.2.3 Jul 11, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: iCUP IHU - Text plus 1 PDF Prior Approval. In most cases, the IHU does not need to be replaced -In many cases the Infotainment Head Unit (IHU) does not need to be replaced and can be retained by following the fault tracing in VIDA. - 36555.8.0 Jul 11, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: text plus 3 .png files and 1 mp4 CSD Stuck in Recovery Mode, iCUP. In most cases this Recovery mode can be resolved by preforming a IHU reload. - 36559.2.1 Jun 18, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: Text only no attachments Do Not Connect Third-Party Devices to the DLC/OBD2. Disconnect third party devices. If the ESC warning appears in the DIM and/or pure electric drive mode is disabled in combination with DTC BCM2-U029600,… - 37618.3.5 Jun 10, 2026 · Service Bulletin/Repair Instructions
This is a TJ - Text - plus 2 instruction documents (TJI's) - + 2 PDFS + how to find structure week + flow chart, 6 in all. If the Check Engine Light is on in the DIM and one or more of the DTCs listed below are set, please follow the advice under "Service". - 37839.1.1 May 23, 2026 · Service Bulletin/Repair Instructions
This is a TJ - Text plus two .mov attachments - If the customer is experiencing a frozen Sirius Radio banner, meaning in the app view the title of the song and station name will stay on the previous selected station; the audio will be for the station that i… - 33031.6.0 May 23, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: Text plus 1 .jpg attachment - If remote control key is not detected by the car and shows message in DIM "Car key not found" or if functions such as lock/unlock are not working, please follow advice for detecting key - 37373.7.0 May 22, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: DIM Message and DTC BECM P0C7800. If the DIM displays a message stating "Drive System Service Required" and the DTC listed below is set, follow the advice under "Service". •Do not replace any parts. This is not hardwar… - 37839.1.1 May 20, 2026 · Service Bulletin/Repair Instructions
This is a TJ - Text plus two .mov attachments - If the customer is experiencing a frozen Sirius Radio banner, meaning in the app view the title of the song and station name will stay on the previous selected station; the audio will be for the station that i… - 37813.2.0 May 20, 2026 · Service Bulletin/Repair Instructions
This is a TJ - Text plus 1 mp4 file - If, an iCup model year 2026 vehicle equipped with Sound System defined by VDN K501 or K502, experiencing the symptom where the audible turn-indicator sound is out of sync and may occasionally skip a “beep” (see TJ_37813… - 37631.2.0 May 7, 2026 · Service Bulletin/Repair Instructions
This is a TJ - text only no attachments - If customer complains of a headlamp error message in DIM, in combination with any of the DTCs stated below, follow advice under "Service". - 36496.10.0 May 7, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: Intermittent knocking noise during acceleration. If the sound corresponds to attached sound file, change front drive shafts to the below part numbers. - 34521.11.1 May 7, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: Headlamp condensation inside lens - information/leak test. If the result is not ok (air leak), it is ok to replace the headlamp - 35503.4.0 May 6, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: Panoramic sunroof, sealing strip has a gap - 37814.1.0 Apr 29, 2026 · Service Bulletin/Repair Instructions
This is a TJ - Text Plus 1 .mp4 file - When using the CSD for seat adjustments mode for example lumbar support and seat Cushing, the visualization does not match the selected part for adjustment. Do not fault trace for this symptom. Advice the customer to u… - 37813.2.0 Apr 28, 2026 · Service Bulletin/Repair Instructions
This is a TJ - Text plus 1 mp4 file - If, an iCup model year 2026 vehicle equipped with Sound System defined by VDN K501 or K502, experiencing the symptom where the audible turn-indicator sound is out of sync and may occasionally skip a “beep” (see TJ_37813… - 37732.2.0 Apr 28, 2026 · Service Bulletin/Repair Instructions
This is a TJ - Text document plus 1 set of instructions called TJI 525490-_1_0 - If the customer complains of charge lid being hard to open or close, follow advice under "Service". Before replacing any parts, follow the instruction attached above (TJI-52549… - 35526.1.8 Apr 23, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: Text plus 2 PDFs and 1 .PNG Oil Consumption test. Perform the test. Follow service procedure Description and Service sections updated to clarify that vehicle reports are not required. - 36923.9.1 Apr 22, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: Text document plus 1 PDF attachment Coolant Pump Dry Coolant Mix Residue. If the coolant pump has an active leak, a photo must be taken prior to replacement (see example as in attached picture TJ_36923_3). The photo showing the … - 37514.6.0 Apr 18, 2026 · Service Bulletin/Repair Instructions
This is a TJ. Text only no attachments - If a customer complains it is not possible to download third-party apps (only ICUP MY2026 cars affected) follow advice under "Service". Workaround is to perform a "IHU factory reset". analysis will now continue to fi… - 37809.1.1 Apr 7, 2026 · Service Bulletin/Repair Instructions
This is a TJ text only - The purpose of this TJ is to be a master reference list to easily identify any components that are on prior approval. This TJ will be regularily updated as items are added or removed from prior approval. Current items under pri… - 37738.1.1 Apr 7, 2026 · Service Bulletin/Repair Instructions
Closed without distribution1.0 - wrong Model type 245 in this version 1.1 version corrected to 246 This is a TJ Text only If a customer experiences a Propulsion Warning message or Turtle light in the DIM, and DTC IGM-P06B800 and/or IEM-P06B800 is store… - 34521.10.0 Mar 21, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: Headlamp condensation inside lens - information/leak test. If the result is not ok (air leak), it is ok to replace the headlamp - 37773.1.2 Mar 19, 2026 · Service Bulletin/Repair Instructions
This is a TJ - Text only no attachments - If customer experiences an incorrect ambient temperature reading in DIM (Driver Information Module) or reduced A/C performance, follow the advice under Service. Please refer to the wiring diagram in VIDA to locate t… - 37511.1.0 Mar 19, 2026 · Service Bulletin/Repair Instructions
This is a TJ - 1 txt file plus 3 PDF's - If the customer complains about any of the below symptoms after updating vehicle to next software release (5.0.x or later,) either with VIDA or OTA, follow instruction under "Service". - 37438.4.0 Mar 10, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal - text plus 1 jpg : iCUP IHU - If, during a Software Download (SWDL) at the workshop, connected to VIDA, the CSD (Center Stack Display) turns black and the IHU (Infotainment Head Unit) becomes stuck in programming mode or is unre… - 37103.4.0 Mar 7, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: Check Engine Light/DIM message and ISGM DTC P056200 or in combination with all the DTCs - 37236.5.1 Mar 7, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: Text only no attachments - CEL and DTC ECM P04F000. New ECM software has been released - 33183.9.1 Mar 7, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: If a vehicle with panorama roof shows symptom of a rattling noise when opening, follow the description under Service. If the analysis shows that the rattling noise comes from the roller blind, similar to the noise in the attache… - 37480.2.0 Mar 4, 2026 · Service Bulletin/Repair Instructions
This is a Tech Journal - Text plus 1 jpeg--- This Technical Journal is rewritten in its entirety. When the vehicle has 5.0.X software installed, it includes the new Volvo Car UX for both Centre Display and the Driver Display, see attachment TJ_37480_1.… - 37725 Feb 7, 2026 · Service Bulletin/Repair Instructions
This is a TJ Text only no attachments If a customer experiences a Propulsion Warning message or Turtle light in the DIM, and DTC IGM-P06B800 is stored, check Third-party devices can be connected:please follow the advice in "Service". - 37364 Jan 13, 2026 · Service Bulletin/Repair Instructions
This is a TJ - When the engine is turned off, the lights in overhead console, reading lamps, footwell, and luggage compartment may not turn on. This issue occurs intermittently, and during such instances, the ON/OFF button for the overhead console becomes u… - 35842 Jan 13, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: Text plus 1 jpg and 1 mp4 file -- If there is a strange chafing or creaking noise when turning the steering wheel, follow the advice under Service. - 36757 Jan 8, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: Text plus TJI 528994 - Charge Lid Hard to open/close. begin with replacing the actuator in the lock mechanism - TJ 34498 Jan 6, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: Text plus TJI-516730-1_1_0 Headliner, squeak/rattle noise If a squeaking noise can be heard from the headlining around the sun roof, see instructions under Service referring to TJI-516730-1_1_0 - 34521 Dec 20, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: Headlamp condensation inside lens - information/leak test. If the result is not ok (air leak), it is ok to replace the headlamp - 36902 Dec 19, 2025 · Service Bulletin/Repair Instructions
This is a TJ - Text plus 2 jpeg files and 1 mp4 file - If customer complains of the hood being hard to close or "Open Hood" DIM message, please follow advice under "service". And before replacing any parts, follow the 3 steps in the instructions. - 37236 Dec 19, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: CEL and DTC ECM P04F000. New ECM software has been released - 37541 Dec 13, 2025 · Service Bulletin/Repair Instructions
This is a TJ - Text plus 1 attachment - instructions TJI-527893-3_1_1- If the Check Engine Light is illuminated in the DIM and DTC ECM P244A00 is set, please follow the advice under "Service". Clear the DTC. If the DTC does not reset, release the car to the… - 19245 Dec 6, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal. Vehicle type and platform identification. - TJ37364.2.0-2025-11-19 Nov 21, 2025 · Service Bulletin/Repair Instructions
This is a TJ - When the engine is turned off, the lights in overhead console, reading lamps, footwell, and luggage compartment may not turn on. This issue occurs intermittently, and during such instances, the ON/OFF button for the overhead console becomes u… - TJ36902.1.0-2025-10-31 Nov 7, 2025 · Service Bulletin/Repair Instructions
This is a TJ - Text plus 2 jpeg files and 1 mp4 file - If customer complains of the hood being hard to close or "Open Hood" DIM message, please follow advice under "service". And before replacing any parts, follow the 3 steps in the instructions. - TJ37373.6.0-2025-11-05 Nov 7, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: DIM Message and DTC BECM P0C7800. Structure Week 2023w47 and newer: New BECM software is released in version 3.6.4. Perform a Total Upgrade according to TJ 31543. • If the DTC sets after SW version 3.6.4 or newer has been instal… - 36551 Oct 10, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: If the sound can be located towards camshaft sealing area according to attached files: Loosen the oil filling cap a little bit and turn engine off again to see if affects the noise. If sound is gone with cap loosened, … - 37438 Sep 25, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: iCUP IHU - Software Download failure. Follow the recommended procedure depending on the MY (Model Year) of the vehicle - 37480 Sep 2, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal IHU 4.2 - Spare part replacement and Volvo Car UX - If the replaced IHU includes the new upgraded Volvo Car UX (one HMI) software for the Center Display, please inform the customer about the change prior to the vehicle leaving th… - 37224 Aug 25, 2025 · Service Bulletin/Repair Instructions
This is a technical Journal - iCUP - Estimated Time of Arrival in DIM missing Issue is now resolved with latest SW in VIDA 3.4.4. - 37440 Jul 31, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: ICUP Critical Guidelines for Replacing IHU.After replacing the IHU with one of the part numbers listed above, follow the steps below: 1. Download IHU reload (select Yes for replaced HW). 2. Perform a Total Upgrade.
… - 36048 Jul 31, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: Alleged issues with Intellisafe functionality. Please inform the car user of Intellisafe functionality and limitations in case of alleged issues with Intellisafe. The owner's manual is a good source of information together … - 37438 Jul 23, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: iCUP IHU - Software Download failure. Follow the recommended procedure depending on the MY (Model Year) of the vehicle - 37236 Jul 23, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: CEL and DTC ECM P04F000. New ECM software has been released - 37418 Jul 16, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: Sunroof Sun Protection. During periods of intense sunlight, it is recommended to keep the sunroof closed when parked to minimize direct sunlight entering the vehicle, as prolonged exposure may cause deterioration or quality issu… - 37373 Jul 3, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: DIM Message and DTC BECM P0C7800. Structure Week 2023w47 and newer: New BECM software is released in version 3.6.4. Perform a Total Upgrade according to TJ 31543. •If the DTC sets after SW version 3.6.4 or newer has be… - 37270 Jul 2, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: DIM Message and DTC BECM P0C3200. perform a total upgrade of the software - 37373 Jun 27, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: DIM Message and DTC BECM P0C7800. Structure Week 2023w47 and newer: New BECM software is released in version 3.6.4. Perform a Total Upgrade according to TJ 31543. •If the DTC sets after SW version 3.6.4 or newer has be…
Source: NHTSA manufacturer communications files.