Complaints over time
Complaints about the 2026 Volvo XC60PHEV peaked in 2025, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2026 Volvo XC60PHEV
SUV, plug-in hybrid, AWD/All-Wheel Drive, built in Sweden. Owner complaints on file from Nov 5, 2025 to Jun 30, 2026.
Recall campaigns covering this model year111k vehicles or units across those campaigns
Owner complaints2Below the median 2026 suv
Severity index0.02026 suvs average 10.9
First 24 monthsOpenWindow has not closed yet
Components
50% of complaints about the 2026 Volvo XC60PHEV name brakes
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
One recall campaign covers the 2026 Volvo XC60PHEV
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 25V-392 | Jun 12, 2025 | In certain driving scenarios while coasting down a hill and using "B" mode or "One Pedal Drive," the vehicle may lose brake function | Brakes | 11,469 | Software update |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2026 Volvo XC60PHEV
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
- Filed Jun 30, 2026Failure Jun 27, 2026Benicia, CAService brakes, Vehicle speed control
The vehicle suffered an incident of Sudden Unintended Acceleration while slowly turning right, into a level parking space. Drivers foot was on the brake, but the car suddenly accelerated and surged forward. The car did not stop, even with strong brake pressure, until it hit the curb and almost hit a pedestrian. We called SOS to have Volvo pick up car to be towed to the dealership. I consider this to be a severe liability and unsafe to drive. The XC 60 accident happened on the second day and was towed to dealership the third day. Research documents similar problem happening to other drivers of this make and model. There were no warning lights or messages, and no symptoms prior to this incident.
NHTSA complaint 11747562 - Filed Nov 5, 2025Failure Oct 27, 2025Austin, TXVisibility/wiper
The side windows in the front and back seats are cloudy. When light hits the windows, visibility is greatly decreased. The company denies this is a defect and refuses to repair the issue. The problem occurs on all XC60 and XC90 models with the Ultra trim package.
NHTSA complaint 11697661
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
69 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- 37893.2.0 Jul 28, 2026 · Service Bulletin/Repair Instructions
This is a TJ - Text only - No attachments - If the software version displayed in the CSD is not aligned with the actual software version installed in the vehicle (this may occur after a failed software download), and no Total Upgrade is available in VIDA, N… - 37231.1.1 Jul 28, 2026 · Service Bulletin/Repair Instructions
This is a TJ - Text only no attachments - If the software version displayed in the CSD is not aligned with the actual software version installed in the vehicle (this may occur after a failed software download), and no Total Upgrade is available in VIDA, Not… - 37631.3.0 Jul 28, 2026 · Service Bulletin/Repair Instructions
This is a TJ - text only no attachments - If customer complains of a headlamp error message in DIM, in combination with any of the DTCs stated below, follow advice under "Service". - 37618.3.6 Jul 28, 2026 · Service Bulletin/Repair Instructions
This is a TJ - Text - plus 2 instruction documents (TJI's) - + 2 PDFS + how to find structure week + flow chart, 6 in all. If the Check Engine Light is on in the DIM and one or more of the DTCs listed below are set, please follow the advice under "Service". - 37373.8.0 Jul 28, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: DIM Message and DTC BECM P0C7800. If the DIM displays a message stating "Drive System Service Required" and the DTC listed below is set, follow the advice under "Service". •Do not replace any parts. This is not hardware-related.… - 37270.2.1 Jul 28, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: Text only no attachments - DIM Message and DTC BECM P0C3200. perform a total upgrade of the software please follow the advice under "Service" - 37862.1.0 Jul 11, 2026 · Service Bulletin/Repair Instructions
This is a TJ - Text plus 1 .jpg If a customer reports a whistling noise from the front of the vehicle during high-speed driving, starts around 130 km/h or 80 Mph, please see advice under service. Remove the tube sealing from the grille and if remaining adhe… - 37342.2.3 Jul 11, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: iCUP IHU - Text plus 1 PDF Prior Approval. In most cases, the IHU does not need to be replaced -In many cases the Infotainment Head Unit (IHU) does not need to be replaced and can be retained by following the fault tracing in VIDA. - 36555.8.0 Jul 11, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: text plus 3 .png files and 1 mp4 CSD Stuck in Recovery Mode, iCUP. In most cases this Recovery mode can be resolved by preforming a IHU reload. - 36559.2.1 Jun 18, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: Text only no attachments Do Not Connect Third-Party Devices to the DLC/OBD2. Disconnect third party devices. If the ESC warning appears in the DIM and/or pure electric drive mode is disabled in combination with DTC BCM2-U029600,… - 37618.3.5 Jun 10, 2026 · Service Bulletin/Repair Instructions
This is a TJ - Text - plus 2 instruction documents (TJI's) - + 2 PDFS + how to find structure week + flow chart, 6 in all. If the Check Engine Light is on in the DIM and one or more of the DTCs listed below are set, please follow the advice under "Service". - 37839.1.1 May 23, 2026 · Service Bulletin/Repair Instructions
This is a TJ - Text plus two .mov attachments - If the customer is experiencing a frozen Sirius Radio banner, meaning in the app view the title of the song and station name will stay on the previous selected station; the audio will be for the station that i… - 33031.6.0 May 23, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: Text plus 1 .jpg attachment - If remote control key is not detected by the car and shows message in DIM "Car key not found" or if functions such as lock/unlock are not working, please follow advice for detecting key - 37373.7.0 May 22, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: DIM Message and DTC BECM P0C7800. If the DIM displays a message stating "Drive System Service Required" and the DTC listed below is set, follow the advice under "Service". •Do not replace any parts. This is not hardwar… - 37839.1.1 May 20, 2026 · Service Bulletin/Repair Instructions
This is a TJ - Text plus two .mov attachments - If the customer is experiencing a frozen Sirius Radio banner, meaning in the app view the title of the song and station name will stay on the previous selected station; the audio will be for the station that i… - 37813.2.0 May 20, 2026 · Service Bulletin/Repair Instructions
This is a TJ - Text plus 1 mp4 file - If, an iCup model year 2026 vehicle equipped with Sound System defined by VDN K501 or K502, experiencing the symptom where the audible turn-indicator sound is out of sync and may occasionally skip a “beep” (see TJ_37813… - 37631.2.0 May 7, 2026 · Service Bulletin/Repair Instructions
This is a TJ - text only no attachments - If customer complains of a headlamp error message in DIM, in combination with any of the DTCs stated below, follow advice under "Service". - 36496.10.0 May 7, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: Intermittent knocking noise during acceleration. If the sound corresponds to attached sound file, change front drive shafts to the below part numbers. - 34521.11.1 May 7, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: Headlamp condensation inside lens - information/leak test. If the result is not ok (air leak), it is ok to replace the headlamp - 35503.4.0 May 6, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: Panoramic sunroof, sealing strip has a gap - 37814.1.0 Apr 29, 2026 · Service Bulletin/Repair Instructions
This is a TJ - Text Plus 1 .mp4 file - When using the CSD for seat adjustments mode for example lumbar support and seat Cushing, the visualization does not match the selected part for adjustment. Do not fault trace for this symptom. Advice the customer to u… - 37813.2.0 Apr 28, 2026 · Service Bulletin/Repair Instructions
This is a TJ - Text plus 1 mp4 file - If, an iCup model year 2026 vehicle equipped with Sound System defined by VDN K501 or K502, experiencing the symptom where the audible turn-indicator sound is out of sync and may occasionally skip a “beep” (see TJ_37813… - 37732.2.0 Apr 28, 2026 · Service Bulletin/Repair Instructions
This is a TJ - Text document plus 1 set of instructions called TJI 525490-_1_0 - If the customer complains of charge lid being hard to open or close, follow advice under "Service". Before replacing any parts, follow the instruction attached above (TJI-52549… - 35526.1.8 Apr 23, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: Text plus 2 PDFs and 1 .PNG Oil Consumption test. Perform the test. Follow service procedure Description and Service sections updated to clarify that vehicle reports are not required. - 37618.3.3 Apr 22, 2026 · Service Bulletin/Repair Instructions
This is a TJ - Text - plus 2 instruction documents - + 2 PDFS + how to find structure week + flow chart, 6 in all. If the Check Engine Light is on in the DIM and one or more of the DTCs listed below are set, please follow the advice under "Service". 3 steps… - 36923.9.1 Apr 22, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: Text document plus 1 PDF attachment Coolant Pump Dry Coolant Mix Residue. If the coolant pump has an active leak, a photo must be taken prior to replacement (see example as in attached picture TJ_36923_3). The photo showing the … - 37514.6.0 Apr 18, 2026 · Service Bulletin/Repair Instructions
This is a TJ. Text only no attachments - If a customer complains it is not possible to download third-party apps (only ICUP MY2026 cars affected) follow advice under "Service". Workaround is to perform a "IHU factory reset". analysis will now continue to fi… - 37809.1.1 Apr 7, 2026 · Service Bulletin/Repair Instructions
This is a TJ text only - The purpose of this TJ is to be a master reference list to easily identify any components that are on prior approval. This TJ will be regularily updated as items are added or removed from prior approval. Current items under pri… - 37738.1.1 Apr 7, 2026 · Service Bulletin/Repair Instructions
Closed without distribution1.0 - wrong Model type 245 in this version 1.1 version corrected to 246 This is a TJ Text only If a customer experiences a Propulsion Warning message or Turtle light in the DIM, and DTC IGM-P06B800 and/or IEM-P06B800 is store… - 37618.3.3 Apr 7, 2026 · Service Bulletin/Repair Instructions
This is a TJ - Text - plus 2 instruction documents - + 2 PDFS + how to find structure week + flow chart, 6 in all. If the Check Engine Light is on in the DIM and one or more of the DTCs listed below are set, please follow the advice under "Service". 3 steps… - 37507.4.0 Apr 7, 2026 · Service Bulletin/Repair Instructions
This is a TJ - Text and 2 Attachments - 1 .PDF file and 1 .MOV file - We’re currently investigating an issue where the navigation map in the driver display may appear as a red and white checkerboard or may not show at all (black screen), either at start-up … - 34521.10.0 Mar 21, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: Headlamp condensation inside lens - information/leak test. If the result is not ok (air leak), it is ok to replace the headlamp - 37511.1.0 Mar 19, 2026 · Service Bulletin/Repair Instructions
This is a TJ - 1 txt file plus 3 PDF's - If the customer complains about any of the below symptoms after updating vehicle to next software release (5.0.x or later,) either with VIDA or OTA, follow instruction under "Service". - 37438.4.0 Mar 10, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal - text plus 1 jpg : iCUP IHU - If, during a Software Download (SWDL) at the workshop, connected to VIDA, the CSD (Center Stack Display) turns black and the IHU (Infotainment Head Unit) becomes stuck in programming mode or is unre… - 37103.4.0 Mar 7, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: Check Engine Light/DIM message and ISGM DTC P056200 or in combination with all the DTCs - 37725 Feb 7, 2026 · Service Bulletin/Repair Instructions
This is a TJ Text only no attachments If a customer experiences a Propulsion Warning message or Turtle light in the DIM, and DTC IGM-P06B800 is stored, check Third-party devices can be connected:please follow the advice in "Service". - 37654 Jan 30, 2026 · Service Bulletin/Repair Instructions
This is a TJ - text only no additional attachments - If the DIM is not responding during start and no response in DIM is visible in VIDA in combination with DTC VCU1 U015500 follow the instructions under “Service.” - 37583 Jan 14, 2026 · Service Bulletin/Repair Instructions
This is a TJ Text and 3 mp3 files - If the customer is intermittently experiencing distorted audio across multiple sound sources simultaneously—such as Radio/Streaming, Belt Reminder, Park Assist, Speed Warning, etc. see the attached examples (TJ_37583_1-3.… - 37364 Jan 13, 2026 · Service Bulletin/Repair Instructions
This is a TJ - When the engine is turned off, the lights in overhead console, reading lamps, footwell, and luggage compartment may not turn on. This issue occurs intermittently, and during such instances, the ON/OFF button for the overhead console becomes u… - 35842 Jan 13, 2026 · Service Bulletin/Repair Instructions
This is a Technical Journal: Text plus 1 jpg and 1 mp4 file -- If there is a strange chafing or creaking noise when turning the steering wheel, follow the advice under Service. - 28874 Jan 8, 2026 · Service Bulletin/Repair Instructions
This is a TJ If detected during Pre-delivery inspection or if customer complaints of chipped/cracked/distorted screen/glass within 6 months in service we request more information, follow advise under "Service". - 34521 Dec 20, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: Headlamp condensation inside lens - information/leak test. If the result is not ok (air leak), it is ok to replace the headlamp - 36902 Dec 19, 2025 · Service Bulletin/Repair Instructions
This is a TJ - Text plus 2 jpeg files and 1 mp4 file - If customer complains of the hood being hard to close or "Open Hood" DIM message, please follow advice under "service". And before replacing any parts, follow the 3 steps in the instructions. - 37541 Dec 13, 2025 · Service Bulletin/Repair Instructions
This is a TJ - Text plus 1 attachment - instructions TJI-527893-3_1_1- If the Check Engine Light is illuminated in the DIM and DTC ECM P244A00 is set, please follow the advice under "Service". Clear the DTC. If the DTC does not reset, release the car to the… - 28874 Dec 10, 2025 · Service Bulletin/Repair Instructions
This is a TJ If detected during Pre-delivery inspection or if customer complaints of chipped/cracked/distorted screen/glass within 6 months in service we request more information, follow advise under "Service". - 19245 Dec 6, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal. Vehicle type and platform identification. - TJ37364.2.0-2025-11-19 Nov 21, 2025 · Service Bulletin/Repair Instructions
This is a TJ - When the engine is turned off, the lights in overhead console, reading lamps, footwell, and luggage compartment may not turn on. This issue occurs intermittently, and during such instances, the ON/OFF button for the overhead console becomes u… - TJ36902.1.0-2025-10-31 Nov 7, 2025 · Service Bulletin/Repair Instructions
This is a TJ - Text plus 2 jpeg files and 1 mp4 file - If customer complains of the hood being hard to close or "Open Hood" DIM message, please follow advice under "service". And before replacing any parts, follow the 3 steps in the instructions. - TJ37373.6.0-2025-11-05 Nov 7, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: DIM Message and DTC BECM P0C7800. Structure Week 2023w47 and newer: New BECM software is released in version 3.6.4. Perform a Total Upgrade according to TJ 31543. • If the DTC sets after SW version 3.6.4 or newer has been instal… - 37514 Oct 22, 2025 · Service Bulletin/Repair Instructions
This is a TJ. Text only no attachments - If a customer complains it is not possible to download third-party apps (only ICUP MY2026 cars affected) follow advice under "Service". To ensure that the third party apps are downloaded correctly, follow the Setup W… - 37507 Oct 10, 2025 · Service Bulletin/Repair Instructions
This is a TJ - Text and 2 Attachments - 1 .PDF file and 1 .MVE file - We’re currently investigating an issue where the navigation map in the driver display may appear as a red and white checkerboard or may not show at all (black screen), either at start-up … - 36551 Oct 10, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: If the sound can be located towards camshaft sealing area according to attached files: Loosen the oil filling cap a little bit and turn engine off again to see if affects the noise. If sound is gone with cap loosened, … - 37438 Sep 25, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: iCUP IHU - Software Download failure. Follow the recommended procedure depending on the MY (Model Year) of the vehicle - 37224 Aug 25, 2025 · Service Bulletin/Repair Instructions
This is a technical Journal - iCUP - Estimated Time of Arrival in DIM missing Issue is now resolved with latest SW in VIDA 3.4.4. - 37456 Aug 15, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: Driving Journal issue, iCUP MY26. Ensure Data sharing in CSD is activated, and location services is toggled to "Always On" for the Driving Journal "In Car App" and Active Volvo ID. If the issues still exists, please create … - 37438 Jul 23, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: iCUP IHU - Software Download failure. Follow the recommended procedure depending on the MY (Model Year) of the vehicle - 37418 Jul 16, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: Sunroof Sun Protection. During periods of intense sunlight, it is recommended to keep the sunroof closed when parked to minimize direct sunlight entering the vehicle, as prolonged exposure may cause deterioration or quality issu… - 37373 Jul 3, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: DIM Message and DTC BECM P0C7800. Structure Week 2023w47 and newer: New BECM software is released in version 3.6.4. Perform a Total Upgrade according to TJ 31543. •If the DTC sets after SW version 3.6.4 or newer has be… - 37373 Jun 27, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: DIM Message and DTC BECM P0C7800. Structure Week 2023w47 and newer: New BECM software is released in version 3.6.4. Perform a Total Upgrade according to TJ 31543. •If the DTC sets after SW version 3.6.4 or newer has be… - 36610 Jun 13, 2025 · Service Bulletin/Repair Instructions
This is a Technical Journal: Privately Imported Vehicles - Connectivity Setup. Make sure QW90 has been updated prior to performing below steps: If vehicle software is not up to date, please perform a Total Upgrade according to TJ 31543
Source: NHTSA manufacturer communications files.