Complaints over time
Complaints about the 2017 Western Star 4700 peaked in 2017, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2017 Western Star 4700
Truck, diesel, 6x4, built in United States. Owner complaints on file from Mar 27, 2017 to Mar 27, 2017.
Recall campaigns covering this model year9486k vehicles or units across those campaigns
Owner complaints1Close to the median 2017 truck
Severity index0.02017 trucks average 30.0
First 24 months1Complaints in its first two years
Components
100% of complaints about the 2017 Western Star 4700 name steering
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
9 recall campaigns cover the 2017 Western Star 4700
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 21V-896 | Nov 17, 2021 | Tires and rims are not approved and rated for these vehicles from the Tire and Rim Association or tire manufacturer | Tires | 307 | Part replacement |
| 21V-882 | Nov 12, 2021 | Affected trucks have a power stud that passes through the bulkhead | Electrical system | 6,100 | Part replacement |
| 18V-913 | Dec 19, 2018 | Affected vehicles may have loose steering and tie rod arm bolts | Steering | 501 | Repair or modification |
| 18V-353 | May 29, 2018 | Brake caliper mounting bolts on these vehicles may be insufficiently tightened, allowing the bolts to loosen | Brakes | 8,741 | Repair or modification |
| 18V-191 | Mar 26, 2018 | Affected trucks have a power stud that passes through the bulkhead | Electrical system | 7,128 | Part replacement |
| 17V-810 | Dec 15, 2017 | These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers that may become clogged, preventing the… | Equipment | 24,860 | Part replacement |
| 17V-761 | Nov 27, 2017 | After hard brake applications, the brake light pressure switch may not activate the brake lights with a light application of the brake pedal | Lighting | 438,255 | Repair or modification |
| 17V-588 | Sep 21, 2017 | Battery cable may contact the all wheel drive axle yoke | Electrical system | 32 | Repair or modification |
| 16V-634 | Aug 31, 2016 | These vehicles specify a front axle weight limit that may be greater than that of the hub capacity | Powertrain | 156 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2017 Western Star 4700
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Mar 27, 2017Failure Jan 5, 2017Ottawa, OHSteering
THERE IS BINDING ON STEERING WHEEL DURING THE STATIC STEERING OF THE TRUCK ON THE PAVEMENT AT STATIONARY POSITION. THE PROBLEM IS WORSE WHEN TUCK IS LOADED, OR HAS A FRONT ATTACHMENT, SUCH AS OUR SNOW-PLOWS. THE SITUATION CAUSES CONCERN TO OPERATORS WHEN THEY ARE PARKING AND OR MOVING IN WITHIN THE YARD.
NHTSA complaint 10968710
Source: NHTSA ODI complaints file.
Investigations
1 NHTSA investigation on file
- AQ18002 Audit query, Lighting
Daimler Trucks North America Recalls
Opened Apr 23, 2018, closed Jul 11, 2024
Source: NHTSA ODI investigations file.
Service bulletins
677 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- TSB26-008-WST Apr 30, 2025 · Service Bulletin/Repair Instructions
Service Solution for DT12 Oil Plug Ports - CXA 3_25_NOx Mar 20, 2025 · Other
CX Advocate for NOx conversion low faults - CXA 2_25_Turbo Oil Drain Feb 20, 2025 · Other
CX Advocate for turbo oil drain cracking - CXA 2_25_NOx Feb 20, 2025 · Other
CX Advocate for NOx conversion low faults - SS778-WST Jan 14, 2025 · Other
Service Solution for Power Steering Reservoir Fill Cap Venting - CXA 1_16_Turbo Oil Drain Jan 16, 2025 · Other
CX Advocate for turbo oil drain cracking - CXA 1_16_NOx Jan 16, 2025 · Other
CX Advocate for NOx conversion low faults - CXA 1_16_DD13 Altitude Jan 16, 2025 · Other
CX Advocate for DD13 Gen 5 engines operating at high altitude experience EGR slow response fault. - CXA 1_16_CARB Truck Chec Jan 16, 2025 · Other
CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check. - D24R2-OWN LTR Dec 3, 2024 · Emissions
Emission Recall for DETROIT DD13 and DD16 ACM Software Reprogramming - D24R2-DLR LTR Dec 3, 2024 · Emissions
Emission Recall for DETROIT DD13 and DD16 ACM Software Reprogramming - D24R2-Bulletin Dec 3, 2024 · Emissions
Emission Recall for DETROIT DD13 and DD16 ACM Software Reprogramming - CXA 11_21_CARB Truck Chec Nov 21, 2024 · Other
CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check. - WI24-019 Nov 11, 2024 · Warranty Program/Extension
Warranty Information letter for Detroit Line or Line Seal, High Pressure Fuel Injector Standard Repair Time Updates - CXA_10_17_CARB Truck Chec Oct 17, 2024 · Other
CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check. - SS1023366-Detroit Oct 1, 2024 · Other
Service Solution for Detroit Successful Regen Reference for GHG17 DD Engines - SS1023366-Detroit Sep 16, 2024 · Other
Service Solution for Detroit Successful Regen Reference for GHG17 DD Engines - CXA 7_24_Oil Suction Jul 18, 2024 · Other
CX Advocate for Oil Suction manifolds - CXA 7_24_NOx Jul 18, 2024 · Other
CX Advocate for NOx conversion low faults. Update to CXA 6_24_NOx submission. - CXA 06_24_NOx Jun 21, 2024 · Other
CX Advocate communication for NOx conversion low faults - VSWP Customer Letter May 21, 2024 · Other
Customer letter regarding variable speed water pump. - SS734-WST May 24, 2024 · Other
Service Solution for Thread Spring Pin Suspension Alignment & Installation - SS763-WST May 8, 2024 · Other
Service Solution for DEF Pump Wiring for Cummins CM2450 Engine Controller - TSB35-023-WST May 29, 2024 · Service Bulletin/Repair Instructions
Technical Service Bulletin for New Final Drive Over Heat Diagnostic - ICI24-006 Feb 20, 2024 · Service Bulletin/Repair Instructions
Important Campaign Information letter for FL974 - Revised Bulletin & Population - FL974 Feb 20, 2024 · Service Bulletin/Repair Instructions
Revised Emissions Recall: Cummins DEF Sensor Shortage. REVISION: Some vehicles formerly in Group F have been moved to Group G and have been assigned a new part number as specified in Table 1. An SRT for 'Calibration Code Only: Update or Confirm' has been ad… - FL974 Jan 19, 2024 · Service Bulletin/Repair Instructions
Emissions Recall: Cummins DEF Sensor Shortage - SBW83-030 Jun 27, 2022 · Service Bulletin/Repair Instructions
Updated Western Star Service Bulletin for HVAC Actuator Replacement - SBW83-030 May 10, 2022 · Service Bulletin/Repair Instructions
Western Star Service Bulletin for HVAC Actuator Replacement. The wiring harness of the actuator of the fresh air recirculation door on Western Star vehicles equipped with Red Dot HVAC systems should be inspected for signs of water intrusion and corrosion. - SBW49-020 Feb 15, 2022 · Service Bulletin/Repair Instructions
Western Star Service Bulletin for DEF Connector Reinforcement Caps - CALWS83-001REV Dec 9, 2021 · Service Bulletin/Repair Instructions
HVAC Actuator Wiring Harness. Revision History: Service kit part number changed from RDH RD5 17147 0 to WWS RD-3-9069-0 on 12/9/21. The wiring harness of the actuator of the fresh air recirculation door, shown in Fig. 1, on Western Star vehicles equipped wi… - ICI21-030 Oct 18, 2021 · Service Bulletin/Repair Instructions
SF626 Western Star Window Replacement Inspection Notification. This letter is to inform you that Field Service Campaign SF626 Western Star Window Replacement Inspection Notification campaign was released. - CALWS83-001 Sep 10, 2021 · Service Bulletin/Repair Instructions
Customer Advisory Letter for HVAC Actuator Wiring Harness. The wiring harness of the actuator of the fresh air recirculation door, shown in Fig. 1, on Western Star vehicles equipped with Red Dot HVAC systems should be inspected for signs of water intrusion … - SBW54-080 Jun 10, 2021 · Service Bulletin/Repair Instructions
Western Star Service Bulletin for Key Fob ID Retention. Key fobs for remote keyless entry on Western Star vehicles are delivered in packages that include a unique ID for the fob. The ID is required when pairing the key fob with a vehicle. - SS1033094 May 12, 2017 · Service Bulletin/Repair Instructions
Service Solution SS 1033094 KUS Float Tube Fuel Level Sensor Inform... - CALWS32-001 Jan 18, 2019 · Service Bulletin/Repair Instructions
Customer Advisory Letter on Transverse Track Rod Tower Bracket - WSTCAE180-2020 Oct 13, 2020 · Service Bulletin/Repair Instructions
Portland Truck Plant Paint Changes - WSTCAE177-2020 Aug 26, 2020 · Service Bulletin/Repair Instructions
Meritor Transfer Case Updates - SBW98003 Dec 1, 2016 · Service Bulletin/Repair Instructions
Paint Peeling, Hood. - SS701-WST2021 Apr 29, 2021 · Service Bulletin/Repair Instructions
Service Solution for DT12 Harness Chaffing - PT Can Faults. Transmission will not shift into Gear while driving or will not start and trigger multiple PT CAN Fault Codes. - 16TS-08REV Apr 19, 2021 · Service Bulletin/Repair Instructions
Detroit Technical Service Letter for DD13 Cylinder Head and Cylinder Head Gasket Change. - WI21-009 Apr 19, 2021 · Service Bulletin/Repair Instructions
Warranty Information letter announcing that DTNA is increasing the Standard Diagnostic Times (SDTs) shown. The updated after treatment system (ATS) diesel exhaust fluid (DEF) pump times will be applied to repair orders opened on or after April 12, 2021. - WI21-008 Apr 6, 2021 · Service Bulletin/Repair Instructions
Warranty Information Letter announcing DTNA is adjusting the Standard Repair Times (SRTs) shown. The updated times will be applied to repair orders opened on or after April 5, 2021. - WP60-100 Mar 10, 2021 · Service Bulletin/Repair Instructions
Updated Western Star Parts Technical Bulletin for Universal Design Floor Mats. This bulletin replaces the version dated February 12, 2021. Information about parts notes in the Paragon system have been added and the trimming instructions are revised. Univers… - SBW54-057 Oct 27, 2020 · Service Bulletin/Repair Instructions
Western Star Service Bulletin for Powernet Troubleshooting Guide - Batteries, Path, Alternator, and Starter. When troubleshooting powernet issues, use the BCT-460DTNA PowerNet Assessment Tool. As of May 29, 2018, the AutoMeter is the only Daimler-approved t… - WP21-007 Mar 22, 2021 · Service Bulletin/Repair Instructions
Warranty Policy Letter for battery tags. DTNA determined that since adopting the AutoMeter BCT-460DTNA Powernet Assessment Tool (AutoMeter) as the required powernet system tester, not all battery tags have to be retained support Warranty-related claims. - sbw54065 Aug 1, 2017 · Service Bulletin/Repair Instructions
sbw54065 GHG17 Heavy Duty Engine Platform Vehicle Dash Oil Pressure Guage - 0806-17 Aug 6, 2017 · Service Bulletin/Repair Instructions
0806-17 SPN 101 (MCM)(GHG17) - 0803-17 Aug 3, 2017 · Service Bulletin/Repair Instructions
0803-17 SPN 411 (MCM) (GHG17) - 17TS12Rev1 Aug 18, 2017 · Service Bulletin/Repair Instructions
17TS12Rev1 GHG17 Heavy Duty Engine Platform 1-BOX? Aftertreatment System ATS Wire Harness - WI21-004 Feb 1, 2021 · Service Bulletin/Repair Instructions
Warranty Information Letter for Detroit Resources: Exploded View DD Platform and DT12 Posters. Detroit's TechComm team created visual aids for the network and released exploded view posters for DD platform engines. In early 2021, Detroit added multiple DT12… - 21OEM-06 Feb 19, 2021 · Service Bulletin/Repair Instructions
Starting on November 23, 2020, DiagnosticLink 8.13 (Build 4527) was made available. Current subscribers of DiagnosticLink 8.11 or 8.12 may upgrade to DiagnosticLink 8.13 at no cost. All DTNA Service shops & OEM locations are required to maintain the latest … - WP60-100 Feb 12, 2021 · Service Bulletin/Repair Instructions
Western Star Parts Technical Bulletin for Universal Design Floor Mats. Universal floor mat designs fit multiple cab configurations and may require trimming. Trim lines displaying size options are scored into the pad side of the mat; use an existing floor ma… - ICI21-003 Feb 15, 2021 · Service Bulletin/Repair Instructions
Superseding Letter to an Important Campaign Information Letter to announce a reimbursement available to dealers for travel to a customer's location to perform a recall or field service campaign. Potential travel reimbursement applies to DTNA truck dealers a… - WI21-006 Feb 15, 2021 · Service Bulletin/Repair Instructions
Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines. - WI20-014R Feb 8, 2021 · Service Bulletin/Repair Instructions
Revised Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimi… - 21TS-01 Jan 25, 2021 · Service Bulletin/Repair Instructions
Technical Service Letter for Detroit Bearing Failures - Standard Diagnostic Times. DTNA is increasing repair strategies for determining the root cause of Detroit DD heavy duty lower end bearing failures. To support this strategy change, Detroit now has two … - 21TS-03 Jan 25, 2021 · Service Bulletin/Repair Instructions
Technical Service Letter for GHG17 1-Box Inlet and Outlet Exhaust Clamps. There is a short supply of exhaust clamps, part number DDE A6809950502, used as inlet and outlet exhaust clamps on GHG17 heavy duty engines (DD13, DD15 and DD16) with a 1-Box aftertre… - WI21-003 Jan 25, 2021 · Service Bulletin/Repair Instructions
Warranty Information Letter for Detroit Bearing Failures - Standard Diagnostic Times. DTNA is increasing repair strategies for determining the root cause of Detroit DD heavy duty lower end bearing failures. To support this strategy change, Detroit now has t… - SBW35-018 Dec 17, 2020 · Service Bulletin/Repair Instructions
Western Star Service Bulletin for Axle Flange Gasket Replaced with O-Ring. Daimler Trucks North America has released a new axle shaft to hub rubber O-ring (part number 11-30728-000) as a replacement for the paper gasket (part number 11-14418-000). The new O…
Source: NHTSA manufacturer communications files.