Complaints over time
Complaints about the 2018 Western Star 4700 peaked in 2022, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2018 Western Star 4700
Body and fuel not decoded. Owner complaints on file from Jun 16, 2022 to Jun 16, 2022.
Recall campaigns covering this model year12490k vehicles or units across those campaigns
Owner complaints1Close to the median 2018 vehicle
Severity index100.0Crash, fire, injury or death per 100
First 24 months0Complaints in its first two years
Components
100% of complaints about the 2018 Western Star 4700 name airbags
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
12 recall campaigns cover the 2018 Western Star 4700
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 21V-896 | Nov 17, 2021 | Tires and rims are not approved and rated for these vehicles from the Tire and Rim Association or tire manufacturer | Tires | 307 | Part replacement |
| 21V-882 | Nov 12, 2021 | Affected trucks have a power stud that passes through the bulkhead | Electrical system | 6,100 | Part replacement |
| 21V-326 | May 7, 2021 | Sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak | Fuel system | 9,662 | Part replacement |
| 20V-642 | Oct 16, 2020 | Internal component within the clutch assembly may fail, which in certain circumstances could allow the vehicle to move unexpectedly | Powertrain | 4,329 | Software update |
| 18V-913 | Dec 19, 2018 | Affected vehicles may have loose steering and tie rod arm bolts | Steering | 501 | Repair or modification |
| 18V-903 | Dec 19, 2018 | Internal component in the clutch assembly may fail, possibly resulting in unintended vehicle movement | Powertrain | 6,795 | Software update |
| 18V-703 | Oct 5, 2018 | Brake caliper mounting bolts may have been insufficiently tightened | Brakes | 5,534 | Repair or modification |
| 18V-353 | May 29, 2018 | Brake caliper mounting bolts on these vehicles may be insufficiently tightened, allowing the bolts to loosen | Brakes | 8,741 | Repair or modification |
| 18V-191 | Mar 26, 2018 | Affected trucks have a power stud that passes through the bulkhead | Electrical system | 7,128 | Part replacement |
| 17V-761 | Nov 27, 2017 | After hard brake applications, the brake light pressure switch may not activate the brake lights with a light application of the brake pedal | Lighting | 438,255 | Repair or modification |
| 17V-588 | Sep 21, 2017 | Battery cable may contact the all wheel drive axle yoke | Electrical system | 32 | Repair or modification |
| 17V-452 | Jul 17, 2017 | These vehicles have tow hooks used for recovery purposes that may fail during use | Equipment | 2,483 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2018 Western Star 4700
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Jun 16, 2022Failure Apr 16, 2022247,000 milesGreensboro, NCAir bagsCrash1 injured
The contact was driving the company's vehicle which was a 2018 Western Star 4700. The contact stated that while driving approximately 40 mph at a curve and suddenly the front passenger tire began to wobble. The contact lost control of the vehicle's steering ability. The contact stated the vehicle began to lose complete control and then flipped over to the right side. The air bags did not deploy. The contact had injuries to their shoulder and medical attention was not needed. A police report was filed. The vehicle was towed. The vehicle had not been deemed totaled. The contact stated they were told by the owner of the vehicle that the dealer was made aware of the failure, however, the diagnosis was unknown. The manufacturer was not made aware of the failure. The approximate failure mileage was 247,000.
NHTSA complaint 11469518
Source: NHTSA ODI complaints file.
Investigations
1 NHTSA investigation on file
- AQ18002 Audit query, Lighting
Daimler Trucks North America Recalls
Opened Apr 23, 2018, closed Jul 11, 2024
Source: NHTSA ODI investigations file.
Service bulletins
529 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- PB-47-900-WST Jun 1, 2026 · Service Bulletin/Repair Instructions
Parts Bulletin for Fluorosilicone Fuel Tank Cap Seals - TSB26-008-WST Apr 30, 2025 · Service Bulletin/Repair Instructions
Service Solution for DT12 Oil Plug Ports - CXA 3_25_NOx Mar 20, 2025 · Other
CX Advocate for NOx conversion low faults - CXA 2_25_Turbo Oil Drain Feb 20, 2025 · Other
CX Advocate for turbo oil drain cracking - CXA 2_25_NOx Feb 20, 2025 · Other
CX Advocate for NOx conversion low faults - SS778-WST Jan 14, 2025 · Other
Service Solution for Power Steering Reservoir Fill Cap Venting - CXA 1_16_Turbo Oil Drain Jan 16, 2025 · Other
CX Advocate for turbo oil drain cracking - CXA 1_16_NOx Jan 16, 2025 · Other
CX Advocate for NOx conversion low faults - CXA 1_16_DD13 Altitude Jan 16, 2025 · Other
CX Advocate for DD13 Gen 5 engines operating at high altitude experience EGR slow response fault. - CXA 1_16_CARB Truck Chec Jan 16, 2025 · Other
CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check. - CXA 11_21_CARB Truck Chec Nov 21, 2024 · Other
CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check. - WI24-019 Nov 11, 2024 · Warranty Program/Extension
Warranty Information letter for Detroit Line or Line Seal, High Pressure Fuel Injector Standard Repair Time Updates - CXA_10_17_CARB Truck Chec Oct 17, 2024 · Other
CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check. - SS1023366-Detroit Oct 1, 2024 · Other
Service Solution for Detroit Successful Regen Reference for GHG17 DD Engines - SS1023366-Detroit Sep 16, 2024 · Other
Service Solution for Detroit Successful Regen Reference for GHG17 DD Engines - CXA 7_24_NOx Jul 18, 2024 · Other
CX Advocate for NOx conversion low faults. Update to CXA 6_24_NOx submission. - CXA 06_24_NOx Jun 21, 2024 · Other
CX Advocate communication for NOx conversion low faults - VSWP Customer Letter May 21, 2024 · Other
Customer letter regarding variable speed water pump. - SS734-WST May 24, 2024 · Other
Service Solution for Thread Spring Pin Suspension Alignment & Installation - SS763-WST May 8, 2024 · Other
Service Solution for DEF Pump Wiring for Cummins CM2450 Engine Controller - TSB35-023-WST May 29, 2024 · Service Bulletin/Repair Instructions
Technical Service Bulletin for New Final Drive Over Heat Diagnostic - ICI24-006 Feb 20, 2024 · Service Bulletin/Repair Instructions
Important Campaign Information letter for FL974 - Revised Bulletin & Population - FL974 Feb 20, 2024 · Service Bulletin/Repair Instructions
Revised Emissions Recall: Cummins DEF Sensor Shortage. REVISION: Some vehicles formerly in Group F have been moved to Group G and have been assigned a new part number as specified in Table 1. An SRT for 'Calibration Code Only: Update or Confirm' has been ad… - FL974 Jan 19, 2024 · Service Bulletin/Repair Instructions
Emissions Recall: Cummins DEF Sensor Shortage - SBW83-030 Jun 27, 2022 · Service Bulletin/Repair Instructions
Updated Western Star Service Bulletin for HVAC Actuator Replacement - SBW83-030 May 10, 2022 · Service Bulletin/Repair Instructions
Western Star Service Bulletin for HVAC Actuator Replacement. The wiring harness of the actuator of the fresh air recirculation door on Western Star vehicles equipped with Red Dot HVAC systems should be inspected for signs of water intrusion and corrosion. - SBW49-020 Feb 15, 2022 · Service Bulletin/Repair Instructions
Western Star Service Bulletin for DEF Connector Reinforcement Caps - SBW41-002 Jan 6, 2022 · Service Bulletin/Repair Instructions
Revised Western Star Service Bulletin for Drive Line Vibration. Minor note: added an update of document previously submitted. The related VMRS codes are added - CALWS83-001REV Dec 9, 2021 · Service Bulletin/Repair Instructions
HVAC Actuator Wiring Harness. Revision History: Service kit part number changed from RDH RD5 17147 0 to WWS RD-3-9069-0 on 12/9/21. The wiring harness of the actuator of the fresh air recirculation door, shown in Fig. 1, on Western Star vehicles equipped wi… - ICI21-030 Oct 18, 2021 · Service Bulletin/Repair Instructions
SF626 Western Star Window Replacement Inspection Notification. This letter is to inform you that Field Service Campaign SF626 Western Star Window Replacement Inspection Notification campaign was released. - CALWS83-001 Sep 10, 2021 · Service Bulletin/Repair Instructions
Customer Advisory Letter for HVAC Actuator Wiring Harness. The wiring harness of the actuator of the fresh air recirculation door, shown in Fig. 1, on Western Star vehicles equipped with Red Dot HVAC systems should be inspected for signs of water intrusion … - SBW54-080 Jun 10, 2021 · Service Bulletin/Repair Instructions
Western Star Service Bulletin for Key Fob ID Retention. Key fobs for remote keyless entry on Western Star vehicles are delivered in packages that include a unique ID for the fob. The ID is required when pairing the key fob with a vehicle. - SS1033094 May 12, 2017 · Service Bulletin/Repair Instructions
Service Solution SS 1033094 KUS Float Tube Fuel Level Sensor Inform... - WSTCAE180-2020 Oct 13, 2020 · Service Bulletin/Repair Instructions
Portland Truck Plant Paint Changes - WSTCAE177-2020 Aug 26, 2020 · Service Bulletin/Repair Instructions
Meritor Transfer Case Updates - WSTCAE176-2020 Aug 20, 2020 · Service Bulletin/Repair Instructions
Removable Front Tow Hook Changes - WSTCAE165-2018 May 4, 2018 · Service Bulletin/Repair Instructions
Certain Stamped Spider Drum Brakes Replaced by Cast Spider Drum Brakes on Steer Axles - WSTCAE161-2017 Dec 20, 2017 · Service Bulletin/Repair Instructions
Volume-Based Rectangular Fuel Tank Change - SBW98003 Dec 1, 2016 · Service Bulletin/Repair Instructions
Paint Peeling, Hood. - SS701-WST2021 Apr 29, 2021 · Service Bulletin/Repair Instructions
Service Solution for DT12 Harness Chaffing - PT Can Faults. Transmission will not shift into Gear while driving or will not start and trigger multiple PT CAN Fault Codes. - 16TS-08REV Apr 19, 2021 · Service Bulletin/Repair Instructions
Detroit Technical Service Letter for DD13 Cylinder Head and Cylinder Head Gasket Change. - WI21-009 Apr 19, 2021 · Service Bulletin/Repair Instructions
Warranty Information letter announcing that DTNA is increasing the Standard Diagnostic Times (SDTs) shown. The updated after treatment system (ATS) diesel exhaust fluid (DEF) pump times will be applied to repair orders opened on or after April 12, 2021. - WI21-008 Apr 6, 2021 · Service Bulletin/Repair Instructions
Warranty Information Letter announcing DTNA is adjusting the Standard Repair Times (SRTs) shown. The updated times will be applied to repair orders opened on or after April 5, 2021. - D21M3 Mar 16, 2021 · Service Bulletin/Repair Instructions
Detroit Field Service Campaign for DT12 Gear Grind During Downshift Software Update. - WP60-100 Mar 10, 2021 · Service Bulletin/Repair Instructions
Updated Western Star Parts Technical Bulletin for Universal Design Floor Mats. This bulletin replaces the version dated February 12, 2021. Information about parts notes in the Paragon system have been added and the trimming instructions are revised. Univers… - SBW54-057 Oct 27, 2020 · Service Bulletin/Repair Instructions
Western Star Service Bulletin for Powernet Troubleshooting Guide - Batteries, Path, Alternator, and Starter. When troubleshooting powernet issues, use the BCT-460DTNA PowerNet Assessment Tool. As of May 29, 2018, the AutoMeter is the only Daimler-approved t… - WP21-007 Mar 22, 2021 · Service Bulletin/Repair Instructions
Warranty Policy Letter for battery tags. DTNA determined that since adopting the AutoMeter BCT-460DTNA Powernet Assessment Tool (AutoMeter) as the required powernet system tester, not all battery tags have to be retained support Warranty-related claims. - sbw54065 Aug 1, 2017 · Service Bulletin/Repair Instructions
sbw54065 GHG17 Heavy Duty Engine Platform Vehicle Dash Oil Pressure Guage - 0806-17 Aug 6, 2017 · Service Bulletin/Repair Instructions
0806-17 SPN 101 (MCM)(GHG17) - 0803-17 Aug 3, 2017 · Service Bulletin/Repair Instructions
0803-17 SPN 411 (MCM) (GHG17) - 17TS12Rev1 Aug 18, 2017 · Service Bulletin/Repair Instructions
17TS12Rev1 GHG17 Heavy Duty Engine Platform 1-BOX? Aftertreatment System ATS Wire Harness - 17CSA16 Aug 21, 2017 · Service Bulletin/Repair Instructions
17CSA16 Release of DiagnosticLink® 8.06 Service Pack 1 - WI21-004 Feb 1, 2021 · Service Bulletin/Repair Instructions
Warranty Information Letter for Detroit Resources: Exploded View DD Platform and DT12 Posters. Detroit's TechComm team created visual aids for the network and released exploded view posters for DD platform engines. In early 2021, Detroit added multiple DT12… - 21OEM-06 Feb 19, 2021 · Service Bulletin/Repair Instructions
Starting on November 23, 2020, DiagnosticLink 8.13 (Build 4527) was made available. Current subscribers of DiagnosticLink 8.11 or 8.12 may upgrade to DiagnosticLink 8.13 at no cost. All DTNA Service shops & OEM locations are required to maintain the latest … - WP60-100 Feb 12, 2021 · Service Bulletin/Repair Instructions
Western Star Parts Technical Bulletin for Universal Design Floor Mats. Universal floor mat designs fit multiple cab configurations and may require trimming. Trim lines displaying size options are scored into the pad side of the mat; use an existing floor ma… - ICI21-003 Feb 15, 2021 · Service Bulletin/Repair Instructions
Superseding Letter to an Important Campaign Information Letter to announce a reimbursement available to dealers for travel to a customer's location to perform a recall or field service campaign. Potential travel reimbursement applies to DTNA truck dealers a… - WI21-006 Feb 15, 2021 · Service Bulletin/Repair Instructions
Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines. - WI20-014R Feb 8, 2021 · Service Bulletin/Repair Instructions
Revised Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimi… - 21TS-01 Jan 25, 2021 · Service Bulletin/Repair Instructions
Technical Service Letter for Detroit Bearing Failures - Standard Diagnostic Times. DTNA is increasing repair strategies for determining the root cause of Detroit DD heavy duty lower end bearing failures. To support this strategy change, Detroit now has two … - 21TS-03 Jan 25, 2021 · Service Bulletin/Repair Instructions
Technical Service Letter for GHG17 1-Box Inlet and Outlet Exhaust Clamps. There is a short supply of exhaust clamps, part number DDE A6809950502, used as inlet and outlet exhaust clamps on GHG17 heavy duty engines (DD13, DD15 and DD16) with a 1-Box aftertre…
Source: NHTSA manufacturer communications files.