Complaints over time
Complaints about the 2024 Western Star 4700 peaked in 2025, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2024 Western Star 4700
Truck, diesel, 6x4, built in United States. Owner complaints on file from Aug 5, 2025 to Aug 5, 2025.
Recall campaigns covering this model year0No recall campaign lists this model year
Owner complaints1Close to the median 2024 truck
Severity index0.02024 trucks average 0.0
First 24 months1Complaints in its first two years
Components
100% of complaints about the 2024 Western Star 4700 name electrical system
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
No recall campaign lists the 2024 Western Star 4700
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2024 Western Star 4700
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Aug 5, 2025Failure Aug 5, 2025North Plains, ORElectrical system
The contact owns a 2024 Western Star 4700. The contact received notification of NHTSA Campaign Number: 25V326000 (Electrical System); however, the part to do the repair was unavailable. The dealer was contacted and informed the contact that the recall parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The failure mileage was unknown.
NHTSA complaint 11678470
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
17 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- CXA_10_25_Conmet Oil Pan Oct 16, 2025 · Other
CX Advocate for ConMet Oil Pan Insert Additional Issues - CXA 10_17_Reman Process Oct 17, 2024 · Other
CX Advocate for overview of the remanufacturing process. - SF679-DLR LTR Oct 1, 2024 · Service Campaign
Revised Field Service Campaign for Virtual Technician Module. 2nd REVISION:Certain vehicles in Group B with Cummins engines have been reassigned to the newly created Group E. The Parts table has been updated to include the mounting bracket and fasteners req… - SF679-Bulletin Oct 1, 2024 · Service Campaign
Revised Field Service Campaign for Virtual Technician Module. 2nd REVISION:Certain vehicles in Group B with Cummins engines have been reassigned to the newly created Group E. The Parts table has been updated to include the mounting bracket and fasteners req… - ICI24-036 Oct 1, 2024 · Other
Important Campaign Information letter for SF679 – Revised Bulletin. - CXA 8_24_Conmet Oil Pan Aug 15, 2024 · Other
CX Advocate for ConMet Oil Pan Insert Additional Failures - CXA 7_24_Reman Process V2 Jul 18, 2024 · Other
CX Advocate for overview of the remanufacturing process. - CXA 7_24_Reman Process Jul 18, 2024 · Other
CX Advocate for overview of the remanufacturing process. - CXA 7_24_Conmet Oil Pan Jul 18, 2024 · Other
CX Advocate for ConMet Oil Pan Insert Additional Failures - CXA 06_24_Clutch Bolts Jun 21, 2024 · Other
CX Advocate communication for clutch bolts - VSWP Customer Letter May 21, 2024 · Other
Customer letter regarding variable speed water pump. - SS763-WST May 8, 2024 · Other
Service Solution for DEF Pump Wiring for Cummins CM2450 Engine Controller - SS3144-FTL Apr 25, 2024 · Service Bulletin/Repair Instructions
Service Solution for DEF Pump Wiring for Cummins CM2450 Engine Controller - SF679 Feb 2, 2024 · Service Bulletin/Repair Instructions
Revised Field Service Campaign for Virtual Technician Module. REVISION: The parts table has been updated. - ICI24-004 Feb 2, 2024 · Service Bulletin/Repair Instructions
Important Campaign Information letter for SF679 Bulletin Revision. REVISION: The parts table has been updated. - SF679 Jan 26, 2024 · Service Bulletin/Repair Instructions
Field Service Campaign for Virtual Technician Module - ICI23-043 Nov 17, 2023 · Service Bulletin/Repair Instructions
Important Campaign Information Letter for SF680 Allison TCM Software Update / TT9108EN
Source: NHTSA manufacturer communications files.