Model year

2017 Western Star 5700

Body and fuel not decoded. Owner complaints on file from no date to no date.

Recall campaigns covering this model year12557k vehicles or units across those campaigns
Owner complaints0Not enough peers on file
Severity indexNoneCrash, fire, injury or death per 100
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2017 Western Star 5700 by year filed

Owner complaints about this model year, by the year they were filed with NHTSA.

No campaigns match these filters.Reset filters
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

Complaints by component

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

No campaigns match these filters.Reset filters
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

12 recall campaigns cover the 2017 Western Star 5700

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2017 Western Star 5700
CampaignFiledSubjectComponentVehiclesRemedy
21V-882Nov 12, 2021Affected trucks have a power stud that passes through the bulkheadElectrical system6,100Part replacement
20V-214Apr 14, 2020Rear reflective tape may be partially covered by the mudflap hanger bracket, which may reduce the vehicle's visibility to other drivers on the roadLighting63,175Inspection
19V-792Nov 4, 2019Due to improper adhesive, the vent window may detach from the vehicleVisibility and wipers2,725Part replacement
19V-722Oct 10, 2019Adhesive bond may fail allowing the baggage or sleeper side door to separate from the hingesStructure2,547Repair or modification
18V-913Dec 19, 2018Affected vehicles may have loose steering and tie rod arm boltsSteering501Repair or modification
18V-353May 29, 2018Brake caliper mounting bolts on these vehicles may be insufficiently tightened, allowing the bolts to loosenBrakes8,741Repair or modification
18V-191Mar 26, 2018Affected trucks have a power stud that passes through the bulkheadElectrical system7,128Part replacement
17V-810Dec 15, 2017These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers that may become clogged, preventing the…Equipment24,860Part replacement
17V-761Nov 27, 2017After hard brake applications, the brake light pressure switch may not activate the brake lights with a light application of the brake pedalLighting438,255Repair or modification
17V-315May 11, 2017During the hardening process, the axle assembly output shaft may have been made brittle, possibly resulting in the output shaft fracturing while…Powertrain698Part replacement
16V-711Oct 5, 2016Seat belt mounting plate may have a drill hole that is too largeSeat belts1,944Not stated
16V-634Aug 31, 2016These vehicles specify a front axle weight limit that may be greater than that of the hub capacityPowertrain156Part replacement
Source: NHTSA ODI recalls file.
Owner complaints

What owners reported about the 2017 Western Star 5700

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

0 complaints on file.

    Source: NHTSA ODI complaints file.
    Investigations

    3 NHTSA investigations on file

    • EA25006 Engineering analysis, Driver assistance
      Automatic Emergency Braking Errors
      Opened Oct 23, 2025, still open
    • PE23010 Preliminary evaluation, Driver assistance
      Automatic Emergency Braking Errors
      Opened May 26, 2023, closed Oct 23, 2025
    • AQ18002 Audit query, Lighting
      Daimler Trucks North America Recalls
      Opened Apr 23, 2018, closed Jul 11, 2024
    Source: NHTSA ODI investigations file.
    Service bulletins

    671 manufacturer communications cover this model year

    Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.

    • TSB26-008-WST Apr 30, 2025 · Service Bulletin/Repair Instructions
      Service Solution for DT12 Oil Plug Ports
    • CXA 3_25_NOx Mar 20, 2025 · Other
      CX Advocate for NOx conversion low faults
    • CXA 2_25_Turbo Oil Drain Feb 20, 2025 · Other
      CX Advocate for turbo oil drain cracking
    • CXA 2_25_NOx Feb 20, 2025 · Other
      CX Advocate for NOx conversion low faults
    • SS778-WST Jan 14, 2025 · Other
      Service Solution for Power Steering Reservoir Fill Cap Venting
    • CXA 1_16_Turbo Oil Drain Jan 16, 2025 · Other
      CX Advocate for turbo oil drain cracking
    • CXA 1_16_NOx Jan 16, 2025 · Other
      CX Advocate for NOx conversion low faults
    • CXA 1_16_GATS2.4 Jan 16, 2025 · Other
      CX Advocate for GATS2.4 being expanding to DD15
    • CXA 1_16_DD13 Altitude Jan 16, 2025 · Other
      CX Advocate for DD13 Gen 5 engines operating at high altitude experience EGR slow response fault.
    • CXA 1_16_CARB Truck Chec Jan 16, 2025 · Other
      CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check.
    • CXA 11_21_CARB Truck Chec Nov 21, 2024 · Other
      CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check.
    • WI24-019 Nov 11, 2024 · Warranty Program/Extension
      Warranty Information letter for Detroit Line or Line Seal, High Pressure Fuel Injector Standard Repair Time Updates
    • CXA_10_17_CARB Truck Chec Oct 17, 2024 · Other
      CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check.
    • SS1023366-Detroit Oct 1, 2024 · Other
      Service Solution for Detroit Successful Regen Reference for GHG17 DD Engines
    • SS1023366-Detroit Sep 16, 2024 · Other
      Service Solution for Detroit Successful Regen Reference for GHG17 DD Engines
    • ICI24-031 Aug 15, 2024 · Other
      Important Campaign Information letter for DDC D23M3 - Campaign Reactivated and Extended. Field Service Campaign D23M3 - GHG17 DETROITTM DD16® Vibration Damper Replacement has been extended for an additional 6 months.
    • CXA 7_24_Oil Suction Jul 18, 2024 · Other
      CX Advocate for Oil Suction manifolds
    • CXA 7_24_NOx Jul 18, 2024 · Other
      CX Advocate for NOx conversion low faults. Update to CXA 6_24_NOx submission.
    • CXA 06_24_NOx Jun 21, 2024 · Other
      CX Advocate communication for NOx conversion low faults
    • VSWP Customer Letter May 21, 2024 · Other
      Customer letter regarding variable speed water pump.
    • TSB35-023-WST May 29, 2024 · Service Bulletin/Repair Instructions
      Technical Service Bulletin for New Final Drive Over Heat Diagnostic
    • SBW83-030 Jun 27, 2022 · Service Bulletin/Repair Instructions
      Updated Western Star Service Bulletin for HVAC Actuator Replacement
    • ICI22-017 Apr 13, 2022 · Service Bulletin/Repair Instructions
      Important Campaign Information Letter for DDC D21M1 Termination Date Extended. This letter is to inform you that a revised bulletin for Detroit Diesel Field Service Campaign D21M1, DT12 Transmission Drive Shaft Cover Plug Reseal has been EXTENDED for an add…
    • SBW49-020 Feb 15, 2022 · Service Bulletin/Repair Instructions
      Western Star Service Bulletin for DEF Connector Reinforcement Caps
    • ICI21-030 Oct 18, 2021 · Service Bulletin/Repair Instructions
      SF626 Western Star Window Replacement Inspection Notification. This letter is to inform you that Field Service Campaign SF626 Western Star Window Replacement Inspection Notification campaign was released.
    • SBW54-080 Jun 10, 2021 · Service Bulletin/Repair Instructions
      Western Star Service Bulletin for Key Fob ID Retention. Key fobs for remote keyless entry on Western Star vehicles are delivered in packages that include a unique ID for the fob. The ID is required when pairing the key fob with a vehicle.
    • SS708-WST2021 Jun 11, 2021 · Service Bulletin/Repair Instructions
      Western Star Service Solution for Low Voltage Disconnect (LVD) Troubleshooting: Western Star 5700 and New 4700.
    • SS1033094 May 12, 2017 · Service Bulletin/Repair Instructions
      Service Solution SS 1033094 KUS Float Tube Fuel Level Sensor Inform...
    • WSTCAE143-2016 Aug 29, 2016 · Service Bulletin/Repair Instructions
      Important Update for Parked HVAC System Options (CAE 143)
    • SBW98003 Dec 1, 2016 · Service Bulletin/Repair Instructions
      Paint Peeling, Hood.
    • SS701-WST2021 Apr 29, 2021 · Service Bulletin/Repair Instructions
      Service Solution for DT12 Harness Chaffing - PT Can Faults. Transmission will not shift into Gear while driving or will not start and trigger multiple PT CAN Fault Codes.
    • D21M1 Apr 19, 2021 · Service Bulletin/Repair Instructions
      Detroit Field Service Campaign for DT12 Transmission Drive Shaft Cover Plug Reseal. Daimler Trucks North America LLC, on behalf of its DETROIT Powertrain Division, is initiating Field Service Campaign D21M1 on certain DT12 transmissions in order to reseal t…
    • 16TS-08REV Apr 19, 2021 · Service Bulletin/Repair Instructions
      Detroit Technical Service Letter for DD13 Cylinder Head and Cylinder Head Gasket Change.
    • WI21-009 Apr 19, 2021 · Service Bulletin/Repair Instructions
      Warranty Information letter announcing that DTNA is increasing the Standard Diagnostic Times (SDTs) shown. The updated after treatment system (ATS) diesel exhaust fluid (DEF) pump times will be applied to repair orders opened on or after April 12, 2021.
    • WI21-008 Apr 6, 2021 · Service Bulletin/Repair Instructions
      Warranty Information Letter announcing DTNA is adjusting the Standard Repair Times (SRTs) shown. The updated times will be applied to repair orders opened on or after April 5, 2021.
    • DT12 Trans Chafe Mar 10, 2021 · Service Bulletin/Repair Instructions
      DTNA received a field notification on multiple units regarding diagnostic fault codes that were found to be causing issues to the After Treatment Control Module (ACM). These fault codes indicated that the ACM communication message was not received by the Mo…
    • WP60-100 Mar 10, 2021 · Service Bulletin/Repair Instructions
      Updated Western Star Parts Technical Bulletin for Universal Design Floor Mats. This bulletin replaces the version dated February 12, 2021. Information about parts notes in the Paragon system have been added and the trimming instructions are revised. Univers…
    • SBW54-057 Oct 27, 2020 · Service Bulletin/Repair Instructions
      Western Star Service Bulletin for Powernet Troubleshooting Guide - Batteries, Path, Alternator, and Starter. When troubleshooting powernet issues, use the BCT-460DTNA PowerNet Assessment Tool. As of May 29, 2018, the AutoMeter is the only Daimler-approved t…
    • WP21-007 Mar 22, 2021 · Service Bulletin/Repair Instructions
      Warranty Policy Letter for battery tags. DTNA determined that since adopting the AutoMeter BCT-460DTNA Powernet Assessment Tool (AutoMeter) as the required powernet system tester, not all battery tags have to be retained support Warranty-related claims.
    • sbw54065 Aug 1, 2017 · Service Bulletin/Repair Instructions
      sbw54065 GHG17 Heavy Duty Engine Platform Vehicle Dash Oil Pressure Guage
    • 0806-17 Aug 6, 2017 · Service Bulletin/Repair Instructions
      0806-17 SPN 101 (MCM)(GHG17)
    • 0805-17 Aug 5, 2017 · Service Bulletin/Repair Instructions
      0805-17 Contaminated Fluids
    • 0803-17 Aug 3, 2017 · Service Bulletin/Repair Instructions
      0803-17 SPN 411 (MCM) (GHG17)
    • 0802-17 Aug 2, 2017 · Service Bulletin/Repair Instructions
      0802-17 SPN 521485 (TCM)
    • 0801-17 Aug 1, 2017 · Service Bulletin/Repair Instructions
      0801-17 Symptom Diagnostics: Coolant Loss
    • 17TS12Rev1 Aug 18, 2017 · Service Bulletin/Repair Instructions
      17TS12Rev1 GHG17 Heavy Duty Engine Platform 1-BOX? Aftertreatment System ATS Wire Harness
    • WI21-004 Feb 1, 2021 · Service Bulletin/Repair Instructions
      Warranty Information Letter for Detroit Resources: Exploded View DD Platform and DT12 Posters. Detroit's TechComm team created visual aids for the network and released exploded view posters for DD platform engines. In early 2021, Detroit added multiple DT12…
    • 21OEM-06 Feb 19, 2021 · Service Bulletin/Repair Instructions
      Starting on November 23, 2020, DiagnosticLink 8.13 (Build 4527) was made available. Current subscribers of DiagnosticLink 8.11 or 8.12 may upgrade to DiagnosticLink 8.13 at no cost. All DTNA Service shops & OEM locations are required to maintain the latest …
    • ICI21-003 Feb 15, 2021 · Service Bulletin/Repair Instructions
      Superseding Letter to an Important Campaign Information Letter to announce a reimbursement available to dealers for travel to a customer's location to perform a recall or field service campaign. Potential travel reimbursement applies to DTNA truck dealers a…
    • WI21-006 Feb 15, 2021 · Service Bulletin/Repair Instructions
      Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines.
    • WI20-014R Feb 8, 2021 · Service Bulletin/Repair Instructions
      Revised Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimi…
    • 21TS-01 Jan 25, 2021 · Service Bulletin/Repair Instructions
      Technical Service Letter for Detroit Bearing Failures - Standard Diagnostic Times. DTNA is increasing repair strategies for determining the root cause of Detroit DD heavy duty lower end bearing failures. To support this strategy change, Detroit now has two …
    • 21TS-03 Jan 25, 2021 · Service Bulletin/Repair Instructions
      Technical Service Letter for GHG17 1-Box Inlet and Outlet Exhaust Clamps. There is a short supply of exhaust clamps, part number DDE A6809950502, used as inlet and outlet exhaust clamps on GHG17 heavy duty engines (DD13, DD15 and DD16) with a 1-Box aftertre…
    • WI21-003 Jan 25, 2021 · Service Bulletin/Repair Instructions
      Warranty Information Letter for Detroit Bearing Failures - Standard Diagnostic Times. DTNA is increasing repair strategies for determining the root cause of Detroit DD heavy duty lower end bearing failures. To support this strategy change, Detroit now has t…
    • SBW35-018 Dec 17, 2020 · Service Bulletin/Repair Instructions
      Western Star Service Bulletin for Axle Flange Gasket Replaced with O-Ring. Daimler Trucks North America has released a new axle shaft to hub rubber O-ring (part number 11-30728-000) as a replacement for the paper gasket (part number 11-14418-000). The new O…
    • WP20-018R Dec 8, 2020 · Service Bulletin/Repair Instructions
      Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Re…
    • WP20-018 Dec 7, 2020 · Service Bulletin/Repair Instructions
      Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot pa…
    • 18SP744 Nov 30, 2020 · Service Bulletin/Repair Instructions
      Special Publication letter for Two-Filter Fuel System KM59 GEN1 DD15 DD16 Severe Duty High Pressure Fuel Rail Feed Lines Service Kit.
    • SBW26-005 Nov 30, 2020 · Service Bulletin/Repair Instructions
      Revised Western Star Service Bulletin forDT12 PTO Upfit. This bulletin replaces the version dated 09/23/2019. DDCSN and Power Service Literature references have been removed.
    • 20TS-09 Dec 6, 2020 · Service Bulletin/Repair Instructions
      Technical Service Letter for SPN 3711 FMI 31 on GHG17 DD15 Trucks.
    Source: NHTSA manufacturer communications files.