Model year

2004 Workhorse W20

Other, 4x2, built in United States. Owner complaints on file from Sep 4, 2007 to Jun 26, 2009.

Recall campaigns covering this model year279k vehicles or units across those campaigns
Owner complaints72.3 times the median 2004 other
Severity index0.02004 others average 7.3
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2004 Workhorse W20 peaked in 2008, with 4 filed

Owner complaints about this model year, by the year they were filed with NHTSA.

0123420074200920112013201520172019202120232026
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

86% of complaints about the 2004 Workhorse W20 name brakes

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

Brakes
6
Electrical system
1
Visibility and wipers
1
Wheels
1
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

2 recall campaigns cover the 2004 Workhorse W20

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2004 Workhorse W20
CampaignFiledSubjectComponentVehiclesRemedy
09V-110Apr 3, 2009When combined with occasional or seasonal vehicle operation may experience calipers sticking in the applied positionBrakes48,876Part replacement
06V-225Jun 20, 2006On certain motor home and truck chassis equipped with general motors 8.1l v8 engines, improper hardening during the heat treatment process can…Engine and cooling30,335Part replacement
Source: NHTSA ODI recalls file.
Owner complaints

What owners reported about the 2004 Workhorse W20

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

7 complaints on file, page 1 of 1.

  1. Filed Jun 26, 2009Failure May 1, 2009Penn Valley, CAInstrument cluster/panel, Visibility

    WE DO NOT FEEL THAT THE INSTRUMENT PANEL CLUSTER ON OUR MOTORHOME HAS EVER BEEN LARGE ENOUGH OR CLEAR ENOUGH FOR EASY READING. WE HAVE ALWAYS BEEN UNHAPPY WITH THE VISIBILITY AND JUST RECENTLY THE TRANSMISSION INDICATORS FOR 3 AND 1 GEAR HAVE FADED COMPLETELY. AT PRESENT WE HAVE AN APPOINTMENT TO GET THE PANEL REPLACED. *TR

    NHTSA complaint 10275057
  2. Filed Oct 29, 2008Failure Oct 13, 200838,133 milesLongwood, FLService brakes, Hydraulic

    WHILE DRIVING ON US441 NEAR TAVARES FL GOT A WARNING LIGHT FOR ANTI LOCK BRAKES. PULLED OVER INTO A SHOPPING AREA. LEFT FRONT WHEEL AND RIGHT REAR DUAL WHEEL WERE HOT. RESTARTED ENGINE GOT A BRAKE FAILURE WARNING ON DASH MESSAGE CENTER. LET BRAKES COOL FOR APPROXIMATELY 90 MINUTES. DROVE HOME THEN TO WORKHORSE REPAIR CENTER WITHOUT FURTHER TROUBLE. COURTESY CHEVROLET REPLACED 4 ROTORS 4 CALIPERS 2 ANTI LOCK SENSOR AND REPLACED BRAKE FLUID. *TR

    NHTSA complaint 10247194
  3. Filed Sep 25, 2008Failure Sep 7, 200710,920 milesAkron, OHService brakes, Hydraulic, Wheels

    ON 9/6/07, THE L.F. BRAKE ON MY MOTORHOME SEIZED UP AND OVERHEATED THE BRAKE ROTOR FOR ALMOST 10 MILES UNTIL I NOTICED SEVERE SHAKING IN THE STEERING WHEEL & SMELLED "BURNT BRAKE LINING" WHEN I STOPPED. I WAS DRIVING IN NORMAL CITY TRAFFIC NEAR ALLIANCE, OHIO; -NOT EXCESSIVE STOP AND GO, BUT THERE WAS MAYBE 4 RED LIGHTS OVER THE COURSE OF 3 MILES DISTANCE (AT 30 MPH) TO STOP. MY STOPPING WAS "NORMAL", NOT SUDDEN OR ERRATIC. THE LEFT FRONT HUB & WHEEL GOT SO HOT FROM THE CALIPER/BRAKE ASSY. SEIZING THAT IT BOILED AWAY ALL OF THE 90W LUBE ON THE WHEEL BEARINGS AND BLEW OUT THE RUBBER PLUG ON THE LUBE SIGHT GLASS. I LET IT COOL DOWN FOR AN HOUR, THEN LOOKED AT THE INNER SIDE OF THE L.F. WHEEL TO SEE IF I'D HAVE TO LOOSEN/PRY AWAY THE SEIZED BRAKE PAD OR CALIPER ASSEMBLY. SURPRISE, THE BRAKE PADS WERE ALREADY SITTING BACK AWAY FROM THE ROTOR; -THE CALIPER HAD APPARENTLY RETRACTED BY ITSELF AFTER COOLING DOWN. I PROCEEDED SLOWLY TO THE CAMPGROUND, 5 MILES AWAY, AND MADE ARRANGEMENTS TO GET SOME 90W LUBE OIL. LUBE WAS REPLACED THE NEXT DAY AND THE WHEEL BEARINGS STILL FELT GOOD; ANOTHER SIGHT CAP SEAL WAS INSTALLED. ON 9/12/07, I TOOK THE COACH TO MAINLINE TRUCK & TRAILER (A WORKHORSE CHASSIS SERVICE DEALER) IN SOLON, OHIO, FOR SERVICE. IN A NUTSHELL, I ENDED UP PAYING $828.28 TO REPAIR THE DAMAGE AND SERVICE MY COACH FOR FUTURE "PEACE OF MIND". THE FOLLOWING WORK WAS PERFORMED: SERVICED ALL CALIPER SLIDE PINS, LUBE, & BOOTS ON ALL 4 WHEELS; CONFIRM CORRECT CALIPER OPERATION ON ALL 4; REPLACE ABS WHEEL SENSOR ON LEFT FRONT; RESET ABS WARNING LIGHT; INSPECT ALL 4 ROTORS FOR CRACKS; REPLACE LF WHEEL BEARING INNER SEAL; INSPECT LF BEARINGS; INSPECT REAR AXLE HUB SEALS; ETC. ON 9/18/08, AT 11,891 MILES, MY RIGHT FRONT BRAKE SEIZED UP UNEXPECTEDLY! THIS TIME ALONG A 45 MPH STATE HWY WITH VERY INFREQUENT BRAKING. I BELIEVE THE PROBLEM HERE IS FAULTY ABS CONTROLLER AND OR THE BOSCH BRAKES. THEY DO NOT ALWAYS RELEASE THE CALIPERS. WORKHORSE IGNORES THIS PROBLEM! *TR

    NHTSA complaint 10243450
  4. Filed Feb 6, 2008Failure Jan 28, 200830,000 milesIssaquah, WAService brakes, Hydraulic

    THE BRAKES WERE FADING SO I HAD THEM INSPECTED BY LES SCHWAB TIRES. THEY INFORMED ME THAT ALL 4 ROTORS HAD CRACKS IN THEM AND THEY WERE A SAFETY ISSUE. I HAVE ABOUT 30,000 MILES ON THE 2004 SOUTHWIND MOTORHOME WORKHORSE CHASIS. I AM RESPONDING TO NHTSA ACTION NUMBER: EA07016. *TR

    NHTSA complaint 10217086
  5. Filed Feb 3, 2008Failure Jan 18, 200817,600 milesSanta Rosa Beach, FLService brakes, Antilock/traction control/electronic limited slip, Abs warning light

    RIGHT FRONT DISC BRAKE OVERHEATED AND CAUSED OIL SEAL FAILURE RESULTING IN CONTAMINATION OF DISC BRAKE LINING CONTAMINATION AND REDUCED BRAKE EFFECTIVENESS. *TR

    NHTSA complaint 10216819
  6. Filed Sep 13, 2007Failure Aug 20, 200720,100 milesMonterey, TNService brakes, Wheel cylinders

    THIS IS A BRAKE FAILURE ON ,MY 2004 ALLEGRO MOTORHOME BUILT ON A W-20 CHASSIS MANUFACTURED BY WORKJORSE CUSTOM CHASSIS. ON THE DATE IN QUESTION, THE RIGHT REAR BRAKE LOCKED UP AND OVERHEATED. THE LEFT REAR BRAKE OVERHEATED. THESE ACTIONS CAUSED REPLACEMENT OF THE RIGHT REAR CALIPER, ROTER, SEALS AND SLIDE PINS. THE CALIPER AND SLIDE PINS WERE REPLACED ON THE LEFT REAR BRAKE. THE CALIPERS AND SLIDE ON BOTH FRONT BRAKES WERE REPLACED DUE TO OVERHEATING. OLD PARTS ARE AVAILABLE FOR INSPECTION. THE WORK WAS PERFORMED AT AN AUTHORIZED WORKHORSE SERVICE CENTER AND THE COAST CAN BE PROVIDED UPON REQUEST

    NHTSA complaint 10202938
  7. Filed Sep 4, 2007Failure Sep 19, 200610,506 milesLoudon, TNService brakes, Caliper, Rotor

    DRIVING RV NORMALLY ABOUT 40 MPH WHEN REQUIRED TO STOP. BRAKE PEDAL WENT TO THE FLOOR. PUMPED VIGOROUSLY AND GOT A SMALL AMOUNT OF PEDAL. WHEN UNIT COOLED, WAS ABLE TO DRIVE SLOWLY FOR REPAIR. LEFT REAR ROTOR WAS SCORED AND THE CALIPER WAS STICKING, CAUSING THE BRAKE FLUID TO BOIL. *JB UPDATED 12/12/07 *BF UPDATED 12/12/07 *TR

    NHTSA complaint 10201868
Source: NHTSA ODI complaints file.
Investigations

2 NHTSA investigations on file

  • EA07016 Engineering analysis, Brakes
    OVERHEATING DISC BRAKE CALIPER
    Opened Nov 16, 2007, closed Aug 19, 2009 · led to a recall
  • PE07032 Preliminary evaluation, Brakes
    OVERHEATED BRAKE CALIPERS
    Opened Jun 25, 2007, closed Nov 19, 2007
Source: NHTSA ODI investigations file.
Service bulletins

No manufacturer communications on file

Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.

Source: NHTSA manufacturer communications files.