Complaints over time
Complaints about the 2023 Zero DS peaked in 2024, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2023 Zero DS
Other, built in China. Owner complaints on file from Jan 9, 2024 to Jan 9, 2024.
Recall campaigns covering this model year0No recall campaign lists this model year
Owner complaints1Close to the median 2023 other
Severity index100.02023 others average 9.4
First 24 months1Complaints in its first two years
Components
100% of complaints about the 2023 Zero DS name electrical system
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
No recall campaign lists the 2023 Zero DS
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2023 Zero DS
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Jan 9, 2024Failure Oct 10, 20231 milesMetairie, LASwitchCrash1 injured
The contact called on behalf of a client who owns a 2024 Apollo Street Bike. The contact stated that while his client was sitting on the motorcycle with a hand on the throttle, he pressed the button for Rocket Mode simultaneously with the blue button on the brake lever on the handlebar. The contact stated that there was a defect that was not disclosed in the Owner’s Manual if the blue button on the mode and the brake lever on the handlebar were pressed simultaneously, the engine would not disengage. The engine engaged and the motorcycle took off and crashed into the wall. The motorcycle was moving at an undisclosed speed. The contact also stated that there was no kill switch on the motorcycle. There was no warning light illuminated. The client fractured his neck in several places. The client was taken to the hospital for medical attention. The client became a paraplegic from the crash and was suffering from severe emotional distress. A Police report was not filed. The client was presently receiving rehabilitation due to the crash. The motorcycle was taken to the attorney for preservation and had not been repaired, pending an investigation. The manufacturer was not made aware of the failure. The failure mileage was 1. The VIN was invalid. The contact stated there’s an error in the type of motorcycle it's a Beta Explorer electric motorcycle. It is not an Apollo.
NHTSA complaint 11564464
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
4 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- Cypher III OTA Firmware Jun 9, 2026 · Over The Air
CYPHER III OTA FIRMWARE RELEASE Coming Soon The latest firmware release (MBB V45, BMU V21, BMS V27) for 2020+ Cypher III motorcycles will be available Over The Air to customers on June 17. This release includes: Bug fixes Security improvements General syst… - ZMDN-052026 May 13, 2026 · Other
New diagnostic tool Tuner is available for 2017 and newer model.s On May 15th, a new firmware will be released for our FST / Cypher III models, primarily focused on improving cybersecurity. - Chain Kit Recall Oct 24, 2023 · Service Bulletin/Repair Instructions
Dealer notification of Chain Kit Recall (23E074). - Dealer News Nov 22, 2022 · Service Bulletin/Repair Instructions
Zero Motorcycles Dealer News 11.22.22 - New Firmware, Diag4Zero, Holiday Hours
Source: NHTSA manufacturer communications files.