Complaints over time
Complaints about the 2018 Zero DSR peaked in 2019, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2018 Zero DSR
Motorcycle, electric, built in United States. Owner complaints on file from Jun 19, 2019 to Jun 4, 2022.
Recall campaigns covering this model year136 vehicles or units across those campaigns
Owner complaints2Close to the median 2018 motorcycle
Severity index0.02018 motorcycles average 6.0
First 24 months1Complaints in its first two years
Components
100% of complaints about the 2018 Zero DSR name electrical system
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
One recall campaign covers the 2018 Zero DSR
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 17V-762 | Nov 28, 2017 | Information on the Vehicle Emission Control Information (VECI) Label may indicate the wrong model year | Equipment | 36 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2018 Zero DSR
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
- Filed Jun 4, 2022Failure May 30, 2022Lockport, ILElectrical system, Exterior lighting, Service brakes
The Sevcon DC to DC converter failed causing a total loss of all 12 volt power. This occurred for the second time on the expressway at 70 mph at night. It led to loss of any lighting on the vehicle, headlight, tail light, brake light, turn signals, horn and emergency flashers and ABS sensors all stopped working. It is a very serious safety concern and obviously creating a very dangerous situation. It is a know issue with the manufactured with many documented incidents and a recall for the same problem for another model year.
NHTSA complaint 11467485 - Filed Jun 19, 2019Failure Jun 18, 201910,000 milesWashington, DC, WAElectrical system, Engine, Fuel/propulsion system
AFTER ABOUT 30KM RIDE FROM MY WORKPLACE TO HOME, WHILE I'M ALREADY IN THE PARKING LOT AND GOING LOW SPEED (ABOUT 10KM/H) I STARTED TO HEAR UNUSUAL KNOCKING SOUND FROM THE ELECTRIC MOTOR AREA. THEN , WHEN I TRIED TO WALK THE MOTORCYCLE REVERSE INTO MY PARKING LOT (AS I USUALLY DO ),THE REAR WHEEL GOT STUCK. BY VISUAL INSPECTION I FOUND THAT SCREW THAT HOLDS THE MOTOR PULLEY IS UNSCREWED AND PUSHING AGAINST CHASSIS , CAUSING DRIVETRAIN TO STUCK. AFTER THAT I MANUALLY PUSHED THE MOTORCYCLE FORWARD AND THE SEIZING RELEASED. BUT , AFTER ALL THE MOTOR DOESN'T SPINNING NOW AT ALL , JUST MAKING WEIRD SOUND . NOW MY MOTORCYCLE IS COMPLETELY OUT OF ORDER AND NO DRIVABLE. AND THE ABSOLUTELY WORST THING , THAT I BOUGHT THIS MOTORCYCLE IN ISRAEL, WHERE I AM LIVING . AND THERE IS NO ONE IN ISRAEL WHO CAN HELP WITH MY PROBLEM , BECAUSE ZERO MOTORCYCLES CALLED BACK THEIR LICENSE FROM ONLY DEALER IN ISRAEL AND DIDN'T STARTED WORKING WITH ANYONE ELSE. IT SEEMS THAT ZERO MOTORCYCLES COMPANY FAILED TO COMPLY GUARANTEE AGREEMENTS WITH CUSTOMERS IN ISRAEL, THEREFORE I'M ASKING FOR YOUR HELP. THANK YOU.
NHTSA complaint 11221117
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
6 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- ZMDN-052026 May 13, 2026 · Other
New diagnostic tool Tuner is available for 2017 and newer model.s On May 15th, a new firmware will be released for our FST / Cypher III models, primarily focused on improving cybersecurity. - Chain Kit Recall Oct 24, 2023 · Service Bulletin/Repair Instructions
Dealer notification of Chain Kit Recall (23E074). - Dealer News Nov 22, 2022 · Service Bulletin/Repair Instructions
Zero Motorcycles Dealer News 11.22.22 - New Firmware, Diag4Zero, Holiday Hours - ZMDN 83022 Aug 30, 2022 · Service Bulletin/Repair Instructions
Cypher II Firmware Update Notice - CypherIIFirmware Jun 28, 2022 · Service Bulletin/Repair Instructions
A firmware update will be released tomorrow June 29 at 7am PT for MY17-MY23 Zero Motorcycles that operate on the Cypher II platform. - SV-ZMC-020-423 Jun 22, 2020 · Service Bulletin/Repair Instructions
Long-Term Storage Mode Firmware Update Service Campaign - Zero Motorcycles has determined that the battery management system (BMS) may not hibernate in model year 2017 and newer Zero SDS and Zero XMX platform motorcycles when they are stored at states of ch…
Source: NHTSA manufacturer communications files.