Complaints over time
Complaints about the 2015 Zero FX peaked in 2018, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2015 Zero FX
Motorcycle, electric, built in United States. Owner complaints on file from Jan 23, 2018 to Jun 27, 2022.
Recall campaigns covering this model year196 vehicles or units across those campaigns
Owner complaints2Close to the median 2015 motorcycle
Severity index50.02015 motorcycles average 12.7
First 24 months0Complaints in its first two years
Components
100% of complaints about the 2015 Zero FX name electrical system
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
One recall campaign covers the 2015 Zero FX
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 16V-610 | Aug 22, 2016 | Affected motorcycles have a DC-DC converter that may have insufficient output power | Electrical system | 96 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2015 Zero FX
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
- Filed Jun 27, 2022Failure May 26, 2022Surfside Beach, SCElectrical system, Fuel/propulsion systemFire1 injured
Zero FX started smoking and burst into flames last month. I have serious burns on my right thigh requiring multiple skin grafts. I been complaining for months that the batteries were getting hot when charging and that this was the same thing that happened to a former colleague in Seattle. Zero picked up the FX (some dealer or Zero employee) and refuses to return it demanding I take a $10000 settlement and sign a agreement to keep silent. I hear this has happened to others. It is not their vehicle and something is very wrong with this demand and their attempt to silence me.
NHTSA complaint 11471194 - Filed Jan 23, 2018Failure Jun 15, 20173,200 milesST. Louis, MOElectrical system, Exterior lighting
IN JUNE OF 2017, WHILE DRIVING ON THE INTERSTATE, I NOTICED THE TURN SIGNAL DID NOT WORK. I CHECKED THE HEADLIGHT AND IT WAS OFF ALSO, MEANING ALL THE LIGHTS WERE DEAD. AFTER IT SAT FOR 2 HOURS THE LIGHTS RESUMED FUNCTIONING. A WEEK LATER I NOTICED THEY QUIT AGAIN. THEN I PARKED THE MOTORCYCLE FOR CONCERN OVER MY SAFETY. OVER THE LAST 6 MONTHS IT HAS NOT LEFT MY GARAGE EXCEPT FOR A TRIP TO THE DEALER, WHO REFUSED TO LOOK AT THE PROBLEM. I HAVE RANDOMLY TURNED THE KEY ON AS IT HAS REMAINED PARKED. SOMETIMES I HAVE LIGHTS, SOMETIMES I DO NOT. THE MOTORCYCLE HASN'T MOVED, WEATHER IS NOT AN ISSUE. THROUGH MY OWN DIAGNOSIS, WITH ONLINE HELP, I BELIEVE THE ISSUE TO BE THE DC/DC CONVERTER SIGNAL FROM THE MAIN BIKE BOARD. THE MANUFACTURER HAS BEEN CONTACTED BY PHONE AND EMAIL, AND HAS IGNORED ME, THE LOCAL DEALER HAS BEEN CONTACTED IN PERSON AND BY PHONE, AND HAS IGNORED ME. I HAVE AN UNSAFE VEHICLE THAT IS JUST OVER 2 YEARS OLD WITH 3227 MILES ON IT.
NHTSA complaint 11064490
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
1 manufacturer communication cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- ZMDN 83022 Aug 30, 2022 ยท Service Bulletin/Repair Instructions
Cypher II Firmware Update Notice
Source: NHTSA manufacturer communications files.