Complaints over time
Complaints about the 2020 Zero FX peaked in 2022, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2020 Zero FX
Motorcycle, electric, built in United States. Owner complaints on file from Jan 31, 2022 to Jan 31, 2022.
Recall campaigns covering this model year0No recall campaign lists this model year
Owner complaints1Below the median 2020 motorcycle
Severity index0.02020 motorcycles average 7.1
First 24 months0Complaints in its first two years
Components
100% of complaints about the 2020 Zero FX name electrical system
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
No recall campaign lists the 2020 Zero FX
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2020 Zero FX
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Jan 31, 2022Failure Dec 28, 20191,219 milesPhoenix, AZElectrical system, Engine
The contact owns a 2020 Zero FX Motorcycle. The contact stated while riding 45 MPH, the motorcycle inadvertently lost electrical power and stalled. The contact was able to veer to the side of the road. The overheating warning light was illuminated. The motorcycle was towed to the dealer who diagnosed that the engine needed to be replaced. The contact stated that the motorcycle was repaired under a manufacturer’s extended warranty; however, the failure reoccurred while riding. The motorcycle was towed to the same dealer who reprogrammed the computer software; however, the failure persisted, and the vehicle would reverse instead of going forward as intended. The motorcycle was towed to the dealer who replaced the engine for the second time; however, the failure reoccurred. The contact stated that the sprocket was fractured, and the motorcycle chain was loose. The motorcycle was towed to the dealer who replaced the engine a third time. The contact stated that the motorcycle would not start. The contact noticed that one of the two batteries was defective and that the motorcycle would start after removing the defective battery. The motorcycle was taken to the dealer who refused to replace the battery under the warranty and suggested that the contact had damaged the battery. The manufacturer was notified of the failure but provided no assistance. The motorcycle was not repaired. The failure mileage was approximately 1,219.
NHTSA complaint 11449555
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
5 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- ZMDN-052026 May 13, 2026 · Other
New diagnostic tool Tuner is available for 2017 and newer model.s On May 15th, a new firmware will be released for our FST / Cypher III models, primarily focused on improving cybersecurity. - Chain Kit Recall Oct 24, 2023 · Service Bulletin/Repair Instructions
Dealer notification of Chain Kit Recall (23E074). - Dealer News Nov 22, 2022 · Service Bulletin/Repair Instructions
Zero Motorcycles Dealer News 11.22.22 - New Firmware, Diag4Zero, Holiday Hours - ZMDN 83022 Aug 30, 2022 · Service Bulletin/Repair Instructions
Cypher II Firmware Update Notice - CypherIIFirmware Jun 28, 2022 · Service Bulletin/Repair Instructions
A firmware update will be released tomorrow June 29 at 7am PT for MY17-MY23 Zero Motorcycles that operate on the Cypher II platform.
Source: NHTSA manufacturer communications files.