Complaints over time
Complaints about the 2018 Zero SR peaked in 2019, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2018 Zero SR
Motorcycle, electric, built in United States. Owner complaints on file from Jun 13, 2019 to Jun 13, 2019.
Recall campaigns covering this model year136 vehicles or units across those campaigns
Owner complaints1Below the median 2018 motorcycle
Severity index0.02018 motorcycles average 6.0
First 24 months1Complaints in its first two years
Components
100% of complaints about the 2018 Zero SR name electrical system
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
One recall campaign covers the 2018 Zero SR
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 17V-762 | Nov 28, 2017 | Information on the Vehicle Emission Control Information (VECI) Label may indicate the wrong model year | Equipment | 36 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2018 Zero SR
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Jun 13, 2019Failure Jun 4, 20194,800 milesGivattaim, CAElectrical system
I OWN A ZERO S 2018, WHEN I OFTEN EXPERIENCE PROBLEMS AND THE MOTORCYCLE DOES NOT START. ZERO DOES NOT GIVE SUPPORT EVEN THOUGH I HAVE A 5-YEAR WARRANTY, NO TRAINING, NO INFORMATION. THERE IS NO DEALER IN ISRAEL, I ALSO SENT THEM A FEW EMAILS ON THE SUBJECT. I DID NOT GET AN ANSWER OTHER THAN ADVERTISEMENTS ABOUT THE NEW MOTORCYCLE THEY'RE INVESTING IN. I WOULD LIKE YOUR HELP TO FIND A SOLUTION FOR MY PROBLEM AND DOZENS IF NOT HUNDREDS OF ISRAELI ZERO-TYPE MOTORCYCLE OWNERS.
NHTSA complaint 11219709
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
6 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- ZMDN-052026 May 13, 2026 · Other
New diagnostic tool Tuner is available for 2017 and newer model.s On May 15th, a new firmware will be released for our FST / Cypher III models, primarily focused on improving cybersecurity. - Chain Kit Recall Oct 24, 2023 · Service Bulletin/Repair Instructions
Dealer notification of Chain Kit Recall (23E074). - Dealer News Nov 22, 2022 · Service Bulletin/Repair Instructions
Zero Motorcycles Dealer News 11.22.22 - New Firmware, Diag4Zero, Holiday Hours - ZMDN 83022 Aug 30, 2022 · Service Bulletin/Repair Instructions
Cypher II Firmware Update Notice - CypherIIFirmware Jun 28, 2022 · Service Bulletin/Repair Instructions
A firmware update will be released tomorrow June 29 at 7am PT for MY17-MY23 Zero Motorcycles that operate on the Cypher II platform. - SV-ZMC-020-423 Jun 22, 2020 · Service Bulletin/Repair Instructions
Long-Term Storage Mode Firmware Update Service Campaign - Zero Motorcycles has determined that the battery management system (BMS) may not hibernate in model year 2017 and newer Zero SDS and Zero XMX platform motorcycles when they are stored at states of ch…
Source: NHTSA manufacturer communications files.