Campaign 21V-934

Spring-loaded rear step bolt fasteners were not properly tightened

Defect summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The spring-loaded rear step bolt fasteners were not properly tightened.

Consequence

Loose bolt fasteners may allow the rear step to separate from the vehicle, becoming a road hazard and increasing the risk of a crash.

Remedy

Dealers will tighten the bolt fasteners and replace the console and attaching hardware, free of charge. Owners notification letters were mailed February 11, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3HECKTRI.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Source: NHTSA ODI recalls file, campaign 21V934000. Text as published by NHTSA.

Vehicles covered

4 product lines are covered

Owner complaints filed with NHTSA about structure on these vehicles: 4, of which 0 involved a crash, fire, injury or death. Complaints are not verified by NHTSA.

Vehicles covered by campaign 21V-934
Make	Model	Model years	Complaints on this component
Mercedes-Benz	Sprinter 1500	2021	0
Mercedes-Benz	Sprinter 2500	2021	4
Mercedes-Benz	Sprinter 3500	2021	0
Mercedes-Benz	Sprinter 4500	2021	0

Source: NHTSA ODI recalls and complaints files. Equipment, tire and child-seat campaigns list products, not vehicles.

Investigation

No NHTSA investigation is linked to this recall

Most recalls are started by the manufacturer. This one lists "Manufacturer" as its origin.

Before the recall

No service bulletins on this component preceded the recall

Distinct manufacturer communications on the same component group, make, model and model year in the 24 months before the report date.

Source: NHTSA manufacturer communications file.

Service bulletins

25V-725 Oct 24, 2025
Right longitudinal frame member may not be reinforced properly, decreasing the structural integrity of the third-row seats
25V-609 Sep 12, 2025
Longitudinal frame members may not be reinforced properly
23V-876 Dec 21, 2023
Partition wall may be missing bolts, allowing the wall to detach during a crash
23V-875 Dec 21, 2023
Longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the…
23V-874 Dec 21, 2023
Connection between the propeller shaft bearing and crossmember may loosen, reducing vehicle control
23V-806 Dec 1, 2023
Topcoat paint formula may cause the windows and interior lashing rails to be insufficiently bonded to the vehicle