Van, gasoline, 4x2, built in United States. Owner complaints on file from Dec 5, 2021 to Sep 2, 2024.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 24V-930 | Dec 13, 2024 | Instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions | Electrical system | 697 | Software update |
| 23V-876 | Dec 21, 2023 | Partition wall may be missing bolts, allowing the wall to detach during a crash | Structure | 387 | Repair or modification |
| 23V-875 | Dec 21, 2023 | Longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the… | Structure | 3,739 | Repair or modification |
| 23V-806 | Dec 1, 2023 | Topcoat paint formula may cause the windows and interior lashing rails to be insufficiently bonded to the vehicle | Structure | 131 | Repair or modification |
| 23V-444 | Jun 26, 2023 | Fuel pump may shutdown, which can result in a loss of drive power | Fuel system | 20,500 | Part replacement |
| 23V-204 | Mar 24, 2023 | Instrument cluster may fail to display any information when the vehicle is started | Electrical system | 6,857 | Software update |
| 22V-796 | Oct 21, 2022 | Guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollaway | Powertrain | 124,305 | Software update |
| 22V-360 | May 20, 2022 | Error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system | Communication | 19,937 | Software update |
| 22V-281 | Apr 27, 2022 | Rearview camera may not display the rearview image due to a software error | Back-over prevention | 12,086 | Software update |
| 22V-131 | Mar 8, 2022 | Shim on the torsion bar was installed incorrectly during assembly | Suspension | 2,153 | Part replacement |
| 22V-073 | Feb 9, 2022 | Gross vehicle weight rating (GVWR) may be improperly stated on the tire and loading label | Equipment | 2,564 | Part replacement |
| 21V-934 | Dec 1, 2021 | Spring-loaded rear step bolt fasteners were not properly tightened | Structure | 30 | Part replacement |
| 21V-933 | Dec 1, 2021 | Front axle fender liner and brake hose may be too close, allowing the fender liner to contact and damage the brake hose | Brakes | 98 | Part replacement |
| 21V-779 | Oct 6, 2021 | Cable duct may drop out of place due to unlatched engagement hooks inside the battery case | Electrical system | 38 | Part replacement |
| 21V-513 | Jul 7, 2021 | Seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly | Seat belts | 1,514 | Part replacement |
| 21V-411 | Jun 2, 2021 | MBUX multimedia system software may cause the display to remain black, or reboot after startup | Back-over prevention | 33,437 | Software update |
| 21V-410 | Jun 2, 2021 | Wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames | Airbags | 4,078 | Not stated |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
9 complaints on file, page 1 of 1.
The Distronic Cruise Control stops working and then will start working again several times on long trips. After research it appears if the radar doesn't detect anything in front of your vehicle for an hour it thinks it is inoperable and and shuts the Distronic Cruise Control off and it cannot be reengaged. If it detect a vehicles in front of you for four minutes or more it will reset the radar and your Distronic Cruise Control can be turned on again. This is dangerous as it requires you to follow closely behind another vehicle for at least four minutes to reset. Out west where I live there are a lot of road stretches' where you will have little to no traffic for over an hour. Mercedes needs to change this software bug and provide another method for it's radar check warning.
NHTSA complaint 11612105Vehicle is unable to move apparently because of a design flaw that allows water to travel down cables into the EIS as described here [XXX] and here [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint 11607908On long trips (when you need cruise control the most) the adaptive cruise control will (seemingly at random) stop working with a warning about the active distance assist and active brake assist. It has happened in all situations from heavy traffic to long distances of no other cars on the road. It stays non-functional for anywhere from a few minutes to several days. It has happened many times. The dealers are clueless. Saying nonsense like "I'm not aware of this problem." even though the Internet is filled with reports of the exact issue.
NHTSA complaint 11593062Fuel pump recall July 5. No resolution. Vehicle deemed unsafe per recall. Please advise. Have contacted Mercedes Benz and also local dealer. No resolution at this time. What are the next steps?
NHTSA complaint 11547376This recall has been outstanding since July. It is now 2 months later and there is no remedy or repair noted for this safety concern. What are the next steps for resolution of this situation?
NHTSA complaint 11544754The contact's husband owns a 2021 Mercedes Benz Sprinter 1500. The contact stated that while driving at an undisclosed speed, the ABS warning light was illuminated. The vehicle was taken to the dealer, where the brakes and brakes rotors were serviced; however, the failure recurred. The vehicle was taken back to the dealer, where the brakes and brakes rotors were serviced for a second time. The contact stated the brake caliper had exposed out of the vehicle and the brakes were dragging. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 22,880.
NHTSA complaint 115139232021 MERCEDES BENZ SPRINTER. CONSUMER WRITES IN REGARD TO PARTS BEING UNAVAILABLE TO PERFORM SAFETY RECALL.
NHTSA complaint 11471824On UPWARD slope in 4WD on icy intersection ,proceeding less than 5 mph, emergency braking as a car dead stopped at intersection on green light, hit brakes hard and brake pedal and gas pedal both engaged,, van kept moving forward,, pumped once same effect, ran in to rear of stopped car at 2-3 mph.. I was wearing work boots and gas pedal and brake pedal both at same elevation. brake pedal to close to the gas pedal.. Vehicle is a 4 wd 2500 series van. I have used van for 5,000 miles so I am used to the vehicles characteristics. Practiced a recreation a few times with same result, brake and gas pedal both get depressed upon panic hit with foot.
NHTSA complaint 11452961I was driving on rural roads about 20 mph slowing for a stop light and the back of my vehicle began bucking and making very loud banging noises. I looked under the vehicle and found both welds to the rear differential were sheared off and the axle was only held on by the rear suspension. If I was on the highway I could have been killed.
NHTSA complaint 11442735Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.