Campaign 24V-517

Spring U-bolts for the rear axle may have reduced strength due to improper heat-treatment, which can cause the rear axle to shift out of position

Defect summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2023-2024 Mercedes-Benz Sprinter vehicles. The spring U-bolts for the rear axle may have reduced strength due to improper heat-treatment, which can cause the rear axle to shift out of position.

Consequence

An axle that moves out of position can cause a loss of vehicle control, increasing the risk of a crash.

Remedy

Dealers will replace the spring U-bolts, free of charge. Owner notification letters were mailed August 23, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FEDERB.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Source: NHTSA ODI recalls file, campaign 24V517000. Text as published by NHTSA.

Vehicles covered

4 product lines are covered

Owner complaints filed with NHTSA about suspension on these vehicles: 2, of which 0 involved a crash, fire, injury or death. Complaints are not verified by NHTSA.

Vehicles covered by campaign 24V-517
Make	Model	Model years	Complaints on this component
Mercedes-Benz	Sprinter 1500	2023 to 2024	0
Mercedes-Benz	Sprinter 2500	2023 to 2024	1
Mercedes-Benz	Sprinter 3500	2023 to 2024	1
Mercedes-Benz	Sprinter 4500	2023 to 2024	0

Source: NHTSA ODI recalls and complaints files. Equipment, tire and child-seat campaigns list products, not vehicles.

Investigation

No NHTSA investigation is linked to this recall

Most recalls are started by the manufacturer. This one lists "Manufacturer" as its origin.

Before the recall

1 service bulletin on this component came first

Distinct manufacturer communications on the same component group, make, model and model year in the 24 months before the report date.

Source: NHTSA manufacturer communications file.

Service bulletins

23V-849 Dec 15, 2023
Front left suspension strut bolt may not be secured properly, which can result in a loss of steering control
22V-131 Mar 8, 2022
Shim on the torsion bar was installed incorrectly during assembly
20V-427 Jul 27, 2020
Chassis may be missing the additional stabilization required for its cargo capacity
20V-426 Jul 27, 2020
Incorrect leaf spring shims may have been installed between the rear axle and the leaf springs possibly affecting the vehicle's handling
17V-651 Oct 16, 2017
Front axle wheel bearings may not have been correctly seated possibly resulting in a front wheel detaching